Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir, i am student of electronic engineering at svit vasad gujarat. I leave at gsfc near channi. There is no bus stop because of the construction of bridge...so buses goes on it..i can't keep the bus timely..so i faces a lots of truble..and some bus drivers can't stop the bus...so plz take some steps for this..your faithfullyy..youger gujarati

Here are my details of reservation, Trip code:0615ABDZLDEXP51, PNR No:G9155082, Jny date:07/04/2015, Txn pass:jHXaQb5S. this bus was for ahmedabad to zalol and should be departed at 6:15AM but for long time awaiting, inquiry centre told me that this bus was cancelled so now i want refund of my e-ticket.

CORPORATE PNR G838438 TICKET NO: NHR838438 SEAT NO : 5 BOARDING POINT : NEHRUNAGAR (AHMEDABAD) Date : 08/04/2015 Above are my booking details, Bus time was at 5:25 AM from Nehrunagar, but the bus departed at 5:00 AM that is 25 minutes earlier. This is an offense and I request for the refund for the same as its gsrtc fault to depart before time.

Dear sir, It has been noticed that the buses from Sector-28 to Sarkej is cancelled during morning hours especially the bus starting from sector-28 at 8.30 am is very depend for passenger daily up down from Gandhinagar- Ahmed bad. And all buses from sarkej to Gandhinagar not going to Sector-28, and stop the service up to main bus stop only.Due to this daily up down passengers facing problem to reach Sector-28 and the Auto charges minimum 10/- as sharing.Request to check and do need full for the passengers like me facing daily problem

I am the regular passenger of gsrtc.Travel from kapurai bus stop to dabhoi and back daily.On 31 mar 2015 .I board on bus at 5 P.M no.GJ 18 Y 8027 at dabhoi . I ask the ticket for kapurai bus stop . But conductor Mr. Vishal Singh issued ticket from dabhoi to soma talab and said it of same cost(rs. 19) . Before reaching kapurai I asked bus conductor to drop me at kapurai bus stop he refused to do so in very rude manner and told it will stop at somatalav only. Although bus driver slow down the bus to stop but he gave signal not to stop so bus driver accelerated the bus and stop the bus far away from the kapurai bus stand although i am 40% handicap due to my leg injury it very difficult for me to walk this distance.Same problem faced by my co-passengers also. do need full so that other passengers/senior passengers should not face the same problem in future.

Dear respected sir, i am travel in bus radhanpur dahod .i am take this bus from himmatnagar to santrampur.this bus is stop on abs hotel .this hotel is more costly compare to any other hotel.Driver is stop bus there because hotel gives him free of charges lunch .i request you to plese action about it. Your thankfully Voyager

respected sir, bavla depo started bus "Bavla-Santarampur" via kalikund, kheda, nadiad, anand from 15th January, 2015.and in very short time from 30th march 2015 it is permanently canceled . many passengers and students are suffered from it. daily bus was full. so in behalf of all passengers and students i request u to restart the bus as early as possible. this bus was started by requesting in loksamvad programme. and this bus should not be canceled. we are requesting you to restart bus. Thank You Regards, All passengers and students travelling in "Bavla-Santarampur" bus

PNR No. G9059046 Journey date :[protected] Time :- 23.30 Hrs. Journey from Zadeshwar X to Ambaji (Service from Surat to Ambaji) Class : Sleeper Pick-up point : Zadeshwar X Nos. of seat : 2 nos. 1) B.D. VYAS - M - 59 Yrs. 2) P.B. VYAS - F -54 Yrs. Sir, Bus came in @21.10 Hrs., I asked to conductor we have reservation pl allow me to enter in. He said bhai here no any reservation in this bus, wait your bus is not this. your bus will come after some time you wait here. I wait up to 2.30 Hrs.(Mid night) next date[protected]. Then we go back with expense Rs. 130/- to our residence. Please we are requesting you refund amount which we paid at te earliest. B. D. VYAS (M[protected] E-Mail : [protected]@gnfc.in C-25, Navjivan society, Dahej by-pass road, Bharuch

Hello sir, I have tried to book the ticket online from ANAND to RAJKOT CENTRAL BUS STAND in Anand-Junagadh express on 28th April, 2015 which was scheduled on 6:15 am and my money has been deducted but I didn't get neither confirmation message nor email. I also confirmed at reservation office of ANAND that the ticket is not booked yet that I tried to book, so I kindly request to refund my amount money

I was travelling from Ahmedabad to Kalol in Rapar depot bus (Ahmedabad to Rapar in night (on 21/03/2015 at 22-15). I asked driver cum conductor to stop bus at workshop kalol he replied that there is no stopage at this place and not stoped bus I asked him to give complaint book but he said that there is no complaint book in his bus and not gave me my contact no[protected]

I have booked E-Ticket for bhavnagr to baroda but E-ticket fails and payment is withdrawn from my account. I booked E-tickit Today 20/03/2015 At 18:01Hr. Jorney Date:23/03/2015 Seat no:10 Bus time: 13:45 So I want refund for it.. Message I got from our bank is this: A/c N7203 Dr for RS153.00;card txn:VISA-POS/GUJA.A/c Bal(Sub to chq realisation)Rs2535.78 on 20MAR 18:01hr My IDBI bank Account Number: [protected] Account Name: Damjibhai V Ranpura Bhavnagar Madhavdarshan Branch I want refund for Failed E-Ticket.. I olso attached screenshot of Massage Received by bank IDBI for deduction of payment. My email ID is Vicky.[protected]@gmail.com Username For GSRTC Login Is : Vicky11247

નારણ આસલ, ટીવી, જર્નલિસ્ટ અને સામાજિક કાર્યકર્તા વિનંતી સાથે લખી જણાવવાનું કે, થરાદ-વાવથી અમદાવાદ જતી બસ નંબર- GJ18Y 3639 તા- 16/3/2014ના રોજ અંદાજીત સવારે 11:30 કલાકના સુમારે થરાદ બસ ડેપોથી નિક્ળ્યા બાદ થરાદ રેફરેલ ચોકડી પર ઉભી રાખવા હાથ લંબાવવા અને બસને થપથપાવવા છતાં ઉભી રાખી નહોતી. મારે થરાદથી અમદાવાદ ખુબ જલ્દીમાં પહોચવાનું હોવા છતાં આ બસ ઉભી ન રહેતાં મારે મજબુરીથી બીજી બસ માટે એક કલાક વધુ રાહ જોવી પડી હતી. બસ ડ્રાઈવરો લોકલ જીપવાળાઓને લાભ પહોચાડવા માટે આ પ્રકારની હરકત કરતા હોય તેવું ત્યાં ઉભેલા પેસેન્જરો દ્વારા જાણવા પણ મળ્યું હતું. કેટલાક ડેઈલી મુસાફરોએ તે પણ જણાવ્યું હતુકે, આ ડ્રાઈવર ઘણીવાર આમ કરતા હોય છે. વિનંતી કે આ ફરિયાદને ધ્યાને લઈ આ અંગે ઘટતું કરવા અને આ રીતે મુસાફરો માટે બસનો વિનયપૂર્વક ઉપયોગ કરી શાય તેવો સંદેશ કર્મચારીઓમાં મળે તે જરૂરી છે.

Today morning at 7 am we have visited public toilet at Balasinor bus stand. Me and my daughter went there for urinal.The caretaker has locked the bathrrooms for urinal and he compulsary force to visit toilet and pay for the same .When we denied to pay for urinal he come up to quarrel with us, standing from his chair and come up to bit us so we have to left that place and had control our natural call.This is the shame incident 1st time with us at public toilet.

this is rakesh chaudhary.i have regestered my online bus ticket in zaror anand...and my ticket was from palanpur to anand on 9th march 2015 departing time was 1.45 AM i was dere on pick up station bt bus dnt stop and den i overtake bus on my vehical on bike and stoped it forcefullly den driver replied that there is no reservation and he went away hows this possible?plz rply...GSRTC on line bus booking service is worst den ever my PNR no is_G8953357

Dear Sir, I was booking a E-ticket for 4 (Four) seats as per below given detail. Transaction was failed after making payment through net-banking, hence my tickets were not booked but amount of tickets Rs. 1412-00 (Rs. One thousand four hundred twelve only) was deducted from my account. I checked booking history but ticket was not booked. The deducted amount is still not refunded to my account since last 96 Hrs. GSRTC User ID : manojmariwala Date Of Booking :[protected]. Date of Journey :[protected]. Trip Code : 2200BVNMTMDSLP1 Booking Referance No. : Did Not Appeared or may not noted. No of Seats : 4 (Four) Journey From : Bhavnagar Journey To : Mata Na Madh Amount of Tickets : Rs. 1412-00 (Rs. One thousand four hundred twelve only) Payment made through : State Bank Of India - Net Banking Bank Transaction Ref. No. : 6920395IG00RHEVK3 TRANSFER TO [protected] STATE BANK OF INDIA Bank statement for payment details is attached herewith as proof of payment. So, you are kindly requested to look into the matter and refund Rs. 1412-00 as early as possible. Regards, Manoj Mariwala

Hi, This is Rajesh Tahiliani, working for a leading Media company since last 3 years. Several times, during travelling I found I should raise this issue but due to time constraint, I could not. At Ahmedabad - Vadodara - Intercity Booking Counter during morning hours between 7:00 am to 10:00 am I have noticed ticketing staff deny for change even if he has the change. Moreover, ticketing staff's attitude is so arrogant & impolite that a decent education person will definitely feel hurt. Staff name : Mr. Thakkar. * Date of Travel : 05th March 2015 Time : 10:15 am Place : Ahmedbad ST (state transport ) Depot - Ahmedabad Vadodara Intercity terminal ticket window. After a short travel to Vadodara, Same thing and same replies came from Vadodara Intercity Terminal Ticket Window in the evening where Staff was different and he too commented " You people will not able to do anything", "Go and do whatever you want to ". (Staff Name : Mr. Pancholi) I was more shocked as this was height of the government employees' arrogance and in a single day same situation occured two times at different places across Gujarat. I would request you to get me the right contact authorities whom we can put forward this issue. I need an written appology and right escalation system when a passenger don't get change for his ticket amount. regards, Raj Tahiliani

I am travelling from Baroda to Ahmedabad in GSRTC Volvo 8:00am bust seat no.1 thru PNR No.G8873880. Your Bus No. J01DV0348. Seat No.1 & 2 are supposed to be ladies seat, but to my shock and surprise seat no.2 is allotted to a male customer from the ticket window at Baroda bus station. This male customer has bought his ticket himself from the ticket counter. How pathetic is this???? Seriously, your ticket window staff is either blind or in deep sleet that he/she can't see that he was a male customer and how come they issued a ticket to him???? Disgusting this is. And your driver also was not courteous enough to ask this male member to change his seat through out the journey though it was mistakenly allotted.

I am a regular traveler from Sarkej to Gandhinagar gstrc transport bus . We have frequently experienced that male travelers are sitting on the seats reserved for ladies and not allowing a lady traveler to sit . Conductors are also not cooperating and giving answers like "this is Gujarat not Mumbai" In the state, where one lady is a CM and talking about woman empowerment this issue should not be neglected and needs to be taken care of ASAP. Bus timing was at 8 AM today at thaltej stop towards gandhinagar

Dear Sir, I have book ticket from Ahmedabad Nehrunagar to Baroda Central Bus stand for 1.3.2015 at 11:30 am booked on 28.2.2015 at 6:30 pm. The amount is deducted from the account and ticket is not booked even pnr also not received, no sms, no email received Kindly do needful on urgent basis for money refund of Rs 442/- for 2 persons ticket Mr Bipin Shah Mob-[protected] [protected]@yahoo.co.in

HI I JIGNESH .I WRITE MY COMPLAIN TO GSRTC .IF ITS APPLIED ITS GOOD FOR OTHER TRAVELERS.I BOOK A TICKET FROM ON LINE RESERVTION COUNTER VADODARA BUS STAND.BUS ROUTE SURAT TO MAHUVA &RETURN TICKET MAHUVA TO SURAT.JOURNEY DATE 24/02/2015 TIME 00:30.I REACH AT 11:30 VADODARA BUS STAND.I SEAT &I ASK FOR BUS TIMINGS .I GOT ANSWER FROM STAFF ALL BUS CAME FROM SURAT WAS LATE 1&HALF HOUR. STILL I UNDERSTAND SITUATION .BUT BUS CAME 03:00 CLOCK THAN I AM ANGRY .AS USUAL I SEAT IN BUS. CONDITION OF THIS BUS WAS PATHETIC .SEATS ARE NOT CLEAN AT ALL OR NOT WORKING CONDITION.THE BUS CONDUCTOR DONT KNOW HOW TO ARRNGE SEAT .SEAT NO ALSO NOT VISIBLE.EVERYTHING I ADJUST ME &MY FAMILY SEAT IN BUS.IN BETWEEN JOUNEY ALL WINDOW ARE BROKEN THE AIR CAME THIER NO MAINTENANCE AT ALL .THEIR NO SAFETY FOR SPECIALLY SLEEPER SEAT THEIR IS NO IRON WROD ON WINDOW.THINK ABOUT ALL KIS IF SOME THING HAPPEN WHO WILL RESPONSIBLE FOR ACCIDENT.FURTHER DRIVER NAME VINOD RATHOD BUS NO GJ18Y 2825 WAS FORGOTTEN TWO TIME ROAD. AGAIN GETTTING LATE. THE BUS WAS NOT COMFORTABLE AT ALL.WHEN I ASK CONDUCTOR FOR THIS BUS SITUATION I GOT ANSWER NO ONE READY TO DO JOB SPECILLY WITH THIS BUS .I AM NEWLY JOIN BYFORCE I HAVE TO DO THIS JOB.AT ALL PROBS LASTLY I AM REACH NARI CIRCLE BHAVNAGAR AT MORNING 8;00 CLOCK.SAME DAY SAME BUS THE TIME WAS 6;00 I HOPE HEAR ATLEAT CAME ON TIME HEAR ALSO LATE.IT CAME 7;30 PM I EXPLAIN BUS DEPOT MANAGER.HE TOLD WRITE YOUR COMPLAIN IN COMPLAIN BOOK.I WROTE IN BHAVNAGAR DEPOT COMPL NO WAS 050671. AGAIN SAME DRIVER FORGOT ROAD AND I AM REACH VADODARA AT 01:00. AGAIN LATE RETURN JOURNEY I SPENT RUPEES 1536 .FOR GSRTC ITS NOTHING BECAUSE AT COST TRAVELLERS HAVE TO TRAVEL.BUT GIVEN THIS TYPE OF SERVICE ITS ACCEPTED ATALL MY SENCIOR MESSAGE ALL GUJARAT PEOPE DONT ACCEPT THIS TYPES MISTAKE OR SERVICE TELL YOUR FEEDBACK WRITE IN COMPLAIN BOOK .DONT SCARE.ITS OUR WRITE.I KNEW IT NO CHANGE IN GSRTC.FOR TAKING MONEY YOU PUT A GOOD RESEVATION SYSTEM .BUT GIVEN SERVICE IS NO ONE READY.CHEAT PEOPE, NO SATISFACTION, (M)[protected] JIGNESH PATEL VADODARA