Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

1. It is very difficult even from starting point to make out at what time bus is going to depart. for eg. 9 AM or 9:15 AM. 2. Wifi system is very poor. 3. Even in summer, water bottle which was previously provided is not being provided these days 4. Yesterday, I was traveling via 9:15 AM bus from Baroda bus stand to Ahmed bad. When I enquired at booking office no body replied, when i asked for complaint book, he said that is not available. Then I contacted your PRO Mr. Patel on mobile number [protected], he replied that his duty doesnt cover this and there are three responsible senior officers who look after this. 5. I am a frequent traveller via Volvo buses, Is it the same ST Buses which Narendra Modi had dreamed of ?

રીર્ઝવેશન ટીકીટ નં. ADPR992296 PNR NO.:G9310366 બસ રુટ નલિયા-અમદાવાદ તા.રપ/૦૪/ર૦૧પ ના નિર્ધારીત સમયે આદિપુર ખાતે ૧૩-૩૦ કલાક કરતાં એક કલાક મોડી એટલે કે ૧૪-૩૦ કલાકે આવતા ૬-મહિલા તથા ૧-પુરુષ પેસેન્‍જર એમ કુલ્‍લે-૭ પેસેન્‍જર અમદાવાદ નિર્ધારીત સમય માં ન પહોંચી શકવા ના કારણે પ્રવાસ રદ કરેલ અને એસ.ટી.બસ માં મુશાફરી ન કરેલ અને અમદાવાદ થી મુંબઇ જવા માટે રર-૦૦ કલાકે ઉપડતી ગુજરાત મેલ માં ટીકીટ બુક હોઇ અને અનિવાર્ય સોંજોગોના કારણે પ્રઇવેટ વાહન કરી જવા ની ફરજ પડેલ, જેથી બસ ની મુસાફરી ન કરી હોવા ના કારણે રીર્ઝવેશન ટીકીટ રદ કરી તેના નાણાં પરત કરશો. વધુમાં આદિપુર તેમજ અંજાર એસ.ટી. સ્‍ટેશનમાં આ બાબત ની ફરીયાદ નોંધવાનો ઇનકાર કરવામાં આવેલ છે જે બદલ યોગ્‍ય કડક પગલાં લેવા બાબત.

My complaint is that I booked 3 E ticket from GSRTC website. My date of Journey was 25/04/2015 from Surat to khambhat in express bus. My PNR no. is G9295344 and trip code is 1645SRTKBTEXP51 My total bus fair is Rs. 399/-. My Journey time was 16:45 On my travel date, I reached Surat bus station at 16:00 and inquired about my express bus from depo incharge of Surat bus station. But depo incharge of Surat told me that express bus which you have booked was not come for traffic reason and thir after i wait bus next 3 hours but bus was not come. He further told me that you would claim refund of amount of bus fare from GSRTC online. So plz. refund my amount of bus fare in my bank account online as earliest possible and oblige. My complete details are as under. Name: Rasik v. Mevada B-202, 3rd floor, rishidev residency, Parsiwad, Surat - 395004. (Gujarat) Mobile: [protected] Email id : [protected]@gmail.com

To,
respected sir,
I am as a regular bus passenger from chandkheda to kadi ( at 9AM to 9:30 AM ) requesting you to take a note about local bus drivers who are not stopping bus intentionally and take quick action on this complaint. I'm am not the only one who has this kind of complaint but many people are tired of this kind of inconvenience
like,
1. Ahmedabad to Bechraji via chhatral-kadi
2. Ahmedabad to maharaj pura via chhatral - kadi
3. Ahmedabad to kadi at 9:30 AM (LOCAL)

So I am requesting you to take action and start providing good facility as u r providing to adalaj bus stop.

Thanks,
Your sincerely
regular passenger.

Hu aaje savare 7:15 kalake narayansarovar this rajkot bus ma besine Bhuj mate ticket lidhel. Ane Bhuj ni commerce college bus stop aagal utarvani mang karel. Pan as bus na conductor jeno base no. A331 ane driver jeno base no. 49140503N banne e mari sathe asabhya vartan Karel. Ane bus stop par bus rokvani na padi mane mari office na sthal thi 3 km durutharel. Ane tare j karvu hoy te kari leje AME koithi darta nathi. Evi maukhik dadagiri pan kari mane Heran Karel chhe. To aa karmchariyo virudhdh hu fariyad nodhavu chhu. Ane emni same kadak shixatmak pagla ni mang karu chhu. From:- P.D.Parmar Assi. Teacher Ravapar Ta nakhatrana Jillo- kutch.

Dear sir, Namaskar- I my self mrs yasminben sajidbhai patel of derol tal/dist bharuch wants to complain you about the above subject the cause behind this is improper steps taken by the manager of above mentioned depot mr sindhi and mr chatriwala this people they make harassment and create harrassment to the people travelling day to day in the buses . Topic 1 - irregular timings for the bus of rahad-saladra bus no. Gj-18-Y6637 before its timing was of 6:45 pm from bus depot departure but they have made this bus half and hour late or quarterly late and some time it remains cancelled so get imformation about this and make it according to the usual time because it rares no income of getting late and people reach to their destination by other private vehicles Topic-2 - They have done speed controlling of local buses from jambusar and bharuch in these summer season so try to make increament in the speed of bus no.Gj-18-Y 4710, 6744, 6745, 5338, 4531, 6637 and other buses for this we have complain to the manger of jambusar but in reply he said you can tell to any Dc or Md that do whatever you want to do that manager has done it so kindly transfer him to any other city except bharuch depot or jambusar depot

I HAVE BOOKED BUS FROM SURAT TO AHMEDABAD PNR Number: G9244278 Journey Date: 19/04/2015 Journey From: SURAT Journey To: AHMEDABAD CENTRAL BUSSTAND Trip Code: 1100SRTABDAC44 Departure Time: 11:00 Hrs. Class: AC LUXURY Pickup Point: SURAT Central Bus Stand Platform No: Service From: SURAT Service To: AHMEDABAD CENTRAL BUSSTAND No. of Seats: 1 MY TRAIN FROM AHHMEDABAD TO DELHI IS AT 5:40 PM BUT BUS IS LATE.. WILL DEPART AFTER 12. SO HAD HAD BOOKED CAB WORTH 4500. NOW WHEN AM TRYING TO CANCELL THE TICKET, IT IS NOT BEING CANCELLED

Respected sir, i am student of electronic engineering at svit vasad gujarat. I leave at gsfc near channi. There is no bus stop because of the construction of bridge...so buses goes on it..i can't keep the bus timely..so i faces a lots of truble..and some bus drivers can't stop the bus...so plz take some steps for this..your faithfullyy..youger gujarati

Here are my details of reservation, Trip code:0615ABDZLDEXP51, PNR No:G9155082, Jny date:07/04/2015, Txn pass:jHXaQb5S. this bus was for ahmedabad to zalol and should be departed at 6:15AM but for long time awaiting, inquiry centre told me that this bus was cancelled so now i want refund of my e-ticket.

CORPORATE PNR G838438 TICKET NO: NHR838438 SEAT NO : 5 BOARDING POINT : NEHRUNAGAR (AHMEDABAD) Date : 08/04/2015 Above are my booking details, Bus time was at 5:25 AM from Nehrunagar, but the bus departed at 5:00 AM that is 25 minutes earlier. This is an offense and I request for the refund for the same as its gsrtc fault to depart before time.

Dear sir, It has been noticed that the buses from Sector-28 to Sarkej is cancelled during morning hours especially the bus starting from sector-28 at 8.30 am is very depend for passenger daily up down from Gandhinagar- Ahmed bad. And all buses from sarkej to Gandhinagar not going to Sector-28, and stop the service up to main bus stop only.Due to this daily up down passengers facing problem to reach Sector-28 and the Auto charges minimum 10/- as sharing.Request to check and do need full for the passengers like me facing daily problem

I am the regular passenger of gsrtc.Travel from kapurai bus stop to dabhoi and back daily.On 31 mar 2015 .I board on bus at 5 P.M no.GJ 18 Y 8027 at dabhoi . I ask the ticket for kapurai bus stop . But conductor Mr. Vishal Singh issued ticket from dabhoi to soma talab and said it of same cost(rs. 19) . Before reaching kapurai I asked bus conductor to drop me at kapurai bus stop he refused to do so in very rude manner and told it will stop at somatalav only. Although bus driver slow down the bus to stop but he gave signal not to stop so bus driver accelerated the bus and stop the bus far away from the kapurai bus stand although i am 40% handicap due to my leg injury it very difficult for me to walk this distance.Same problem faced by my co-passengers also. do need full so that other passengers/senior passengers should not face the same problem in future.

Dear respected sir, i am travel in bus radhanpur dahod .i am take this bus from himmatnagar to santrampur.this bus is stop on abs hotel .this hotel is more costly compare to any other hotel.Driver is stop bus there because hotel gives him free of charges lunch .i request you to plese action about it. Your thankfully Voyager

respected sir, bavla depo started bus "Bavla-Santarampur" via kalikund, kheda, nadiad, anand from 15th January, 2015.and in very short time from 30th march 2015 it is permanently canceled . many passengers and students are suffered from it. daily bus was full. so in behalf of all passengers and students i request u to restart the bus as early as possible. this bus was started by requesting in loksamvad programme. and this bus should not be canceled. we are requesting you to restart bus. Thank You Regards, All passengers and students travelling in "Bavla-Santarampur" bus

PNR No. G9059046 Journey date :[protected] Time :- 23.30 Hrs. Journey from Zadeshwar X to Ambaji (Service from Surat to Ambaji) Class : Sleeper Pick-up point : Zadeshwar X Nos. of seat : 2 nos. 1) B.D. VYAS - M - 59 Yrs. 2) P.B. VYAS - F -54 Yrs. Sir, Bus came in @21.10 Hrs., I asked to conductor we have reservation pl allow me to enter in. He said bhai here no any reservation in this bus, wait your bus is not this. your bus will come after some time you wait here. I wait up to 2.30 Hrs.(Mid night) next date[protected]. Then we go back with expense Rs. 130/- to our residence. Please we are requesting you refund amount which we paid at te earliest. B. D. VYAS (M[protected] E-Mail : [protected]@gnfc.in C-25, Navjivan society, Dahej by-pass road, Bharuch

Hello sir, I have tried to book the ticket online from ANAND to RAJKOT CENTRAL BUS STAND in Anand-Junagadh express on 28th April, 2015 which was scheduled on 6:15 am and my money has been deducted but I didn't get neither confirmation message nor email. I also confirmed at reservation office of ANAND that the ticket is not booked yet that I tried to book, so I kindly request to refund my amount money

I was travelling from Ahmedabad to Kalol in Rapar depot bus (Ahmedabad to Rapar in night (on 21/03/2015 at 22-15). I asked driver cum conductor to stop bus at workshop kalol he replied that there is no stopage at this place and not stoped bus I asked him to give complaint book but he said that there is no complaint book in his bus and not gave me my contact no[protected]

I have booked E-Ticket for bhavnagr to baroda but E-ticket fails and payment is withdrawn from my account. I booked E-tickit Today 20/03/2015 At 18:01Hr. Jorney Date:23/03/2015 Seat no:10 Bus time: 13:45 So I want refund for it.. Message I got from our bank is this: A/c N7203 Dr for RS153.00;card txn:VISA-POS/GUJA.A/c Bal(Sub to chq realisation)Rs2535.78 on 20MAR 18:01hr My IDBI bank Account Number: [protected] Account Name: Damjibhai V Ranpura Bhavnagar Madhavdarshan Branch I want refund for Failed E-Ticket.. I olso attached screenshot of Massage Received by bank IDBI for deduction of payment. My email ID is Vicky.[protected]@gmail.com Username For GSRTC Login Is : Vicky11247

નારણ આસલ, ટીવી, જર્નલિસ્ટ અને સામાજિક કાર્યકર્તા વિનંતી સાથે લખી જણાવવાનું કે, થરાદ-વાવથી અમદાવાદ જતી બસ નંબર- GJ18Y 3639 તા- 16/3/2014ના રોજ અંદાજીત સવારે 11:30 કલાકના સુમારે થરાદ બસ ડેપોથી નિક્ળ્યા બાદ થરાદ રેફરેલ ચોકડી પર ઉભી રાખવા હાથ લંબાવવા અને બસને થપથપાવવા છતાં ઉભી રાખી નહોતી. મારે થરાદથી અમદાવાદ ખુબ જલ્દીમાં પહોચવાનું હોવા છતાં આ બસ ઉભી ન રહેતાં મારે મજબુરીથી બીજી બસ માટે એક કલાક વધુ રાહ જોવી પડી હતી. બસ ડ્રાઈવરો લોકલ જીપવાળાઓને લાભ પહોચાડવા માટે આ પ્રકારની હરકત કરતા હોય તેવું ત્યાં ઉભેલા પેસેન્જરો દ્વારા જાણવા પણ મળ્યું હતું. કેટલાક ડેઈલી મુસાફરોએ તે પણ જણાવ્યું હતુકે, આ ડ્રાઈવર ઘણીવાર આમ કરતા હોય છે. વિનંતી કે આ ફરિયાદને ધ્યાને લઈ આ અંગે ઘટતું કરવા અને આ રીતે મુસાફરો માટે બસનો વિનયપૂર્વક ઉપયોગ કરી શાય તેવો સંદેશ કર્મચારીઓમાં મળે તે જરૂરી છે.

Today morning at 7 am we have visited public toilet at Balasinor bus stand. Me and my daughter went there for urinal.The caretaker has locked the bathrrooms for urinal and he compulsary force to visit toilet and pay for the same .When we denied to pay for urinal he come up to quarrel with us, standing from his chair and come up to bit us so we have to left that place and had control our natural call.This is the shame incident 1st time with us at public toilet.