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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 23

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H
hasitpatels
from Deesa, Gujarat
Nov 21, 2022
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I booked online ticket *GSRTC m-Ticket*DEESA to VIJAPURName:Hansaben PatelTripCode:0700DSADHDEXP51PNRNO/OB:G[protected], GS25703321 DOJ:[protected], :07:00:00, EXPRESSSeatNo: 22BoardingPt:DEESA CBSTxn Pass:bjqR8QsA . In online mode it was showing 22W one side birth in 2 seater but in real it was in middle berth in 3 seater .My mother was alone and two males were seating how can a lady between them ? I raised the point but he started abusing and said do whatever you want i am not afraid of anyone.Please kindly take legal action against such conductor
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    J
    jainamshah.02
    Nov 20, 2022
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    I have not received any text regarding bus number or conductor number.
    My PNR number is G[protected]
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      P
      Piyush00000
      from Una, Gujarat
      Nov 18, 2022
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      Address: Una

      BUS ROUTE RAJKOT TO UNA
      DATE 18/11/2022
      BUS NUMBER GJ 18 Z 2447
      Bus is in very bad conditions
      Jumper are not working
      Driver roughly drive
      Plz do something
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        H
        Harshdeepsinh Jadeja
        Nov 17, 2022
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        Address: B6, Swetalpark row House,Shymal cross roads, satellite Ahmedabad

        Sir we would like to inform you as well as request you that Sachivalay point bus which carries a route from jivarajpark to sachivalay is getting fully occupied from Government colony, Vastrapur and no sitting occupancy available. So we request you to allow the bus to travel to it's destination through flyovers so that all passengers will be able to reach their work place on time. We request you to instruct driver and conductor to drive through above requested route. Thanks, regards

        Harshdeepsinh Jadeja
        Passenger
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          B
          Balvant solanki
          from Noida, Uttar Pradesh
          Nov 17, 2022
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          Address: Dabhou. આણંદ

          નમસ્કાર,
          આપ સાહેબ શ્રી ને નમ્ર વિનંતી કે નારોલ (અમદાવાદ) સર્કલ થી ખેડા, નડીઆદ, આણંદ, વડોદરા તરફ જવા માટે નું બસ સ્ટેન્ડ ગુજરાત એસ. ટી દ્વારા મૂકવા મા આવેલ છે. પરંતુ છેલ્લા કેટલાક સમયથી આ નારોલ બસ સ્ટેન્ડ ઉપર શટલિયા રિક્ષા વાળા તથા શટલિયા ઇકો ગાડી વાળા ઓ દ્વારા કબ્જો જમાવી ને અડ્ડો બનાવી દીધો છે. અને આના કારણે એસ. ટી બસો ભરચક હાઇવે ની વચોવચ ઊભી કરી દે છે. આના લીધે મુસાફરો ને દોડાદોડી કરી બસ પકડવા માટે જવું પડે છે. જેના કારણે ગંભીર અકસ્માત બનવાની શક્યતા રહેલી છે આમ થવાથી એસ. ટી તથા મુસાફરો ને નુકસાન થઈ શકે છે. પહેલા આવા અકસ્માત બની ચૂક્યા છે. તો આપ સાહેબ શ્રી ને નમ્ર વિનંતી કે નારોલ બસ સ્ટેન્ડ ઉપર થી શટલિયા રિક્ષા તથા ઇકો ગાડી વાળા ઓથી મુક્ત કરાવી એસ. ટી બસો નારોલ બસ સ્ટેન્ડ થી અવર જવર કરે એવી વ્યવસ્થા કરવામાં આવે તેવી નમ્ર વિનંતી.
          .
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            A
            Arjun Bariya
            Nov 17, 2022
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            Address: Sahibagh Ahmedabad

            Baroda to Geeta mandir volvo
            Departure time 06:30 morning
            By mistake I never disembark at Geetaandir mandir then continue journey for ranip...
            Before ranip when I say to driver why he never enter bus in Geeta mandir... driver talk with me very bad gali front of my child and wife...I also agree to extra ticket...but no compromise in gali...
            Gsrtc driver need to soft skill training for how to talk with passenger...
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              R
              Reshma23
              from Vadodara, Gujarat
              Nov 16, 2022
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              Address: Baroda

              Pathetic service even bus has not called I was at back of bus and bus left I want refund otherwise I will go for complain in consumer forum today till evening I will complain my details are as below

              PNR G[protected]
              Pickup Baroda to Ranip
              Reshma khemchandani
              Seat 20
              GJ18AZ9098

              Pathetic complain service too
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                R
                Reshma23
                from Vadodara, Gujarat
                Nov 16, 2022
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                Address: Baroda

                My bus was booked from Vadodara to Ahmedabad pathetic idiotic service provided contact number provided in msg was also wrong
                What the hell service providing I will go complain to consumer forum if complain is not resolved
                Bus number GJ 18 AZ 9098
                Seat no 20
                16/11/2022
                PNR G[protected]

                Even no calls received from driver

                Only Gsrtc is fraud no refunding money and bus driver number is also provided wrong refund my money
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  S
                  Spnanda7372
                  from Jamnagar, Gujarat
                  Nov 13, 2022
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                  Address: Pawachaki road jamnagar

                  A whole bunch of buses are coming together to refill petrol at pawachki petrol pump and due to this traffic and accidents of public are happening plz helpus and do the needed and stop this
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    J
                    Jeet_Shah_2508
                    from Ahmedabad, Gujarat
                    Nov 12, 2022
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                    Address: Ellis Bridge Police Station

                    GSRTC Driver Driving Bus Rough Near Ellis Bridge Police Station On:- 12th November 2022. TIme:- 7-10 P.M.

                    Bus Driver Also Hit My Activa.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      D
                      dineshjainudr
                      Nov 7, 2022
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                      Address: GSRTC Gujarat

                      I have booked an online ticket for Udaipur to Ahmedabad dated 30th October 2022. The scheduled departure time was 7 am. I reached the station on time but the bus did not arrive. The ticket window executive and the conductor of next GSRTC Bus scheduled on the same route advised me to book new ticket as the concerned bus has broken down and will not arrive. I waited till 10 am with my family for the concerned bus or any information through sms/email. I was forced to take RSRTC bus with PNR AHMDE[protected]. The cancellation was not allowed for GSRTC ticket worth 634 Rs. Thus, please intiate the refund process or let me know the place to send legal notice.

                      Bus details for reference:

                      *GSRTC m-Ticket*UDAIPUR to AHMEDABAD NARODA PATIYAName:Dinesh jainTripCode:0700UDPGDLGJR47PNRNO/OB:G[protected], GS24775892 DOJ:[protected], :07:00:00, GURJARNAGRISeatNo: 6, 7, 8BoardingPt:UDAIPURTxn Pass:QEFCeNCb
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        A
                        Ankur jani
                        from Vadodara, Gujarat
                        Nov 7, 2022
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                        Address: Vadoara
                        Website: Vadodara

                        કોડીનાર વડોદરા ની રૂટ બસ માં 55 નું બુકીંગ થયા પછી બસ માં અત્યારે 90 ની આસપાસ પેસેન્જરો ભરેલ છે અકસ્માત થશે તો કોની જવાબ દારી શુ નિગમ મોરબી જેવા અકસ્માત રહા જોવા ય છે અતિયારે કંડકટર પર કાર્યવાહી કરવામાં આવે
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          D
                          DK Bhagora
                          Nov 6, 2022
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                          PNR:G[protected]
                          બસ ભિલોડા - વિરપુર સમય 15:15,
                          સાહેબ ગોંડલ ની ટિકીટ મળે છે પણ ગોંડલ ના બસસ્ટેશન માં બસ જતી નથી. આપ સાહેબ ને મારી રિકવેસ્ટ છે બસ ને ગોંડલ બસસ્ટેશન પર લઈ જવી જેથી રાત્રે મુસાફરી કરવી સહેલી પડે...આ બસ ને બસસ્ટેશન લઈ જવા માટે ફરીયાદ કરું છું. આપ આનું જલ્દી નિરાકરણ લાવશો એવી આશા.
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            R
                            Rpborda
                            from Surat, Gujarat
                            Nov 5, 2022
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                            Driver looking behind again and again to talk with another driver who travelling with us. They talking from surat and now we nearly about to reach Ahmedabad they still talking. It makes risky now to travelling in ST. I also shoot one short video for complaining purpose which I upload with this complain.

                            My booking details are below

                            Your Paytm bus ticket booking has been confirmed.
                            PNR: G[protected]
                            From: Surat
                            To: Ahmedabad
                            Boarding Date & Time: Sat, 05 Nov 2022 6:10 AM
                            GSRTC Helpline: [protected] /[protected]
                            For more details click: http://m.paytm.me/order
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              P
                              Patel Prakash Kalol
                              from Powai, Maharashtra
                              Nov 2, 2022
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                              Address: Paldi, Ahmedabad

                              બસ સ્ટેન્ડ પર નહિ ઉતારવા બાબત

                              પ્રતિ શ્રી સાહેબ,
                              G S R T C

                              જય ભારત સાથે આપ શ્રી સાહેબ ને જણાવવાનું કે આજે તારીખ 02/11/2022 ના રોજ Valsad ડેપો ની બસ mahesana - Bilimora બસ નંબર
                              G J 18 Y 9671 approx 07.30 વાગ્યે Ahmedabad તરફ જતી હતી એમાં મુસાફરી દરમિયાન મેં Paldi બસ ઉભી રાખવા જણાવેલ હતું જે ફરજ પરના ડ્રાઈવર એ અહીં સ્ટેન્ડ ઉભી રાખેલ નહોતી. બસ એલિસબ્રિજ થી ગીતામંદિર અમદાવાદ લઈ ગયા. અને મને વિએસ હોસ્પિટલ - એલિસબ્રિજ પાસે બસ ઉભી રાખી.

                              આપ શ્રી સાહેબ ને જણાવવાનું સરકારી નોકરી અર્થે અપ ડાઉન કરતા હોવાથી આ રોજ નો પ્રશ્ન છે જે રૂટ થી બસ પસાર થઇ એ જ રસ્તે રીટર્ન આવવાથી સમય અને નાણાં વ્યર્થ થયેલ છે અને અંગત કામ માં પણ વિલંબ થયેલ છે.જેની આપ શ્રી સાહેબ નોંધ લઇ યોગ્ય કાર્યવાહી કરશોજી

                              લિ.
                              મુસાફર
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                V
                                Virang007
                                from New Delhi, Delhi
                                Nov 2, 2022
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                                I booked my tickets of volvo gsrtc ac sleeper 3 seats and time for board was 11:30 and i reached there halt hour earlier at volvo stop (separate from common gsrtc buses) at surat centra bus stop.They leaved without informing us and we called conductor but he stopped bus 16 km far and me and my parents had to take auto at 12:00 am (night) . Plz take care about this.

                                Ticket details: GSRTC: PNR:G[protected], DOJ:01/11/2022, Pickup Point:SURAT BUS STAND, Time:23:30, Crew No: [protected], GJ-07-YZ-8167.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  S
                                  Sanju60810
                                  from SURAT, Gujarat
                                  Nov 1, 2022
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                                  પ્રતિ,
                                  ડેપો મેનેજર,
                                  GSRTC
                                  કોડીનાર.

                                  વિષય: કતારગામ - કોડીનાર બસ તારીખ 7-10-22 ના રોજ કેન્સલ હતી તો રિફંડ આપવા બાબત.

                                  માનનીય સાહેબ શ્રી,

                                  GSRTC ની બસ સર્વિસ સુરત કતારગામ થી કોડીનાર માં મારી 3 સીટ એડવાન્સ તારીખ 5-10-22 ના રોજ બુક કરાવેલી હતી. મારી મુસાફરી ની તારીખ 7-10-22 હતી. જે તે કારણસર આ બસ નિર્ધારિત સમય પર ન આવતા અમો એ સુરત ડેપો મેનેજર નો સંપર્ક કરેલો અને અમો ને જણાવેલ કે બસ કેન્સલ છે.
                                  જે પછી અમો એ આ બસ માં મુસાફરી કરેલ નથી.
                                  અમો એ GSRTC માં આ બાબતે કોન્ટેક્ટ કરેલો પણ હજુ મારી ટિકિટ ને રિફંડ પ્રોસેસ માં નાખેલ નથી.
                                  ઇમેઇલ આઇડી : [protected]@mail1.gsrtc.in પર ડિટેલ મેઇલ કરેલી ને પણ જણાવેલ છે. એ પછી
                                  ટ્વીટર ના માધ્યમ થી GSRTC એકાઉન્ટ OFFICER નો સંપર્ક કરતા (mo-[protected]) તેવો એ તમારો સંપર્ક નંબર આપેલ છે.
                                  આશા છે કે મારી ટિકિટ ના પૈસા ટૂંક સમય માં રિફંડ પ્રોસેસ માં આવી જશે.

                                  મારી જરૂરી ડિટેલ આ પ્રમાણે છે.
                                  બસ: કતારગામ - કોડીનાર
                                  ટિકિટ : કતારગામ થી પછપચિયા ઉના
                                  ટિકિટ બુકિંગ ની તારીખ : 5-10-22
                                  મુસાફરી ની તારીખ : 7-10-22
                                  ટોટલ ટિકિટ : 3
                                  ટોટલ પૈસા : 951
                                  ob ref num. : GS24270239
                                  PNR : G[protected]
                                  સીટ: 7/8/10

                                  આભાર :

                                  સંજય ઘાસકટા
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    M
                                    Maulikaum
                                    from JUNAGADH, Gujarat
                                    Nov 1, 2022
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                                    Bus was in damaged quality, iron was rusting n broken, it can cause accident. Junagadh bagdana bus. GJ18Z 6010, replace new bus
                                    +3 photos
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      N
                                      Nayi urvesh Bharat kumar
                                      from Mehsana, Gujarat
                                      Nov 1, 2022
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                                      Address: Geeta Mandir bus stand

                                      Date-1 November
                                      Time-3:29 AM

                                      I complete my job and stand at geeta geeta mandir and I going to home AT 3:29 am one sleeper bus is coming bus name ( parvat patiya to surat) bus number ( GJ-18-Z-2672) conductor talk with ruff speech.bus is full I stand in bus and conductor tell me going to back i give the answer I am in staff so conductor talk with rudely speech

                                      And conductor fight with me.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        V
                                        Vijay Fachra
                                        from Ahmedabad, Gujarat
                                        Nov 1, 2022
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                                        મે આજ રોજ તારીખ 31.10.2022 બસ નંબર GJ-07-YZ-6965 મા PNR No.G15904858 થી સીટ નંબર 19, 20 (ડબલ નો સોફો) અને 24 (સિંગલ નો સોફો) નુ બુકિંગ કરાવેલ. આ ઊપરાંત ડબલ ના સોફા મા હુ અને મારી પત્ની ની સાથે 10 વર્ષ ની ઊમર નો મારો ભત્રીજો પણ મુસાફરી કરતો હતો. ત્યા કંડક્ટરે આવીને કહ્યુ કે મારા ભત્રીજા ની પણ ટીકીટ લેવી પડશે. ત્યારે મે કહ્યુ કે આ ડબલ નો સોફા મા અમે એડજસ્ટ કરીને ત્રણ વ્યકિત બેસીએ છીએ તો તમે વધુ 1 ટીકીટ લેવાની ફરજ કેમ પાડી શકો? તો કંડક્ટરે કહ્યુ કે આ અમારો નિયમ છે. આવુ કહીને રુ.492 ની ટીકીટ લેવાની ફરજ પાડી.
                                        તો આપ સાહેબ ને નમ્ર વિનંતી કે મારી નીચેની ફરિયાદો નુ તાત્કાલીક નિવારણ કરશો.
                                        1. ડબલ નો સોફામા એડજસ્ટ કરીને અમે 3 વ્યક્તિ બેસીએ તો એમા GSRTC ને શુ વાંધો?
                                        2. મારી પાસે રુ.. 492 ની ટીકીટ લેવડાવી તો પછી એક અલગ સીટ કેમ ન ફાળવી?
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        I have booked my ticket from rajpipla to surat at 4:50pm. Name: Heena. Pnr no : G[protected]. I m head cashier at government bank (bank of india). I was late today as per the bus timing, the conductor called me to come fast and i requested him to please wait for two minutes. Then again he called me and due to language misunderstanding he doesnot understand that i told him to not wait if they are so in rush. First of all the conductor should call me earlier when he reached rajpipla depo because they take 15 minutes break for the breakfast so i would have come faster as the bus is always late. Nevermind then i boarded bus and said sorry to conductor that he should wait for me which is hardly 2-3 minutes. Then the bus take long route from kamrej due to some metro issue that is fine but then he refused me to drop off at sahara darwaja circle and behaved very rudely and ruthlessly. All the way from rajpipla he drop off so many people in between where the is no stoppages then why this discrimination with me. As a lady its very important for him to respect me as a passenger make us feel safe. Rather than that he was showing me attitude and didnt dropped me there. He then dropped me at surat bus depo. This behaviour of your employee is not acceptable. I belong to very good family and just because i was posted far in rajpipla there is only one way to commute in bus otherwise i would have never travelled in it. Who is he to talk to me like this? To point a finger? How will i feel safe now ever? Kindly please look into this matter as soon as possible.

                                        Charging extra fair - Comment #4069917 - Image #0
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