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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 28

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F
for jay
Sep 7, 2022
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Bus Pass problem

Address: Ambika Nagar

I have an express pass, even though I have a pass, they say that the pass will not run, there is an extra bus and they say that if I don't want to take a ticket, I should sleep here. Now if we do, what should I do? When I get my Adalaj pass, when I turn 18 for Adalaj ticket, I have 24 rupees in my pass.

BUS NUMBER: GJ18Z6791
ambika nagar stan bus to pakdi adalaj

TIME: 10:20 am...
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for jay
Sep 7, 2022
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Address: Ambika Nagar kalol

પાસ હોવો ચાટા પાસ લેવાનો ઇનકાર કરે છે આને કહે છે કે વધારાની બસ છે આમા પાસ નાય ચલે એમ કહી ને કે છે કે ટિકિટ ના લેવી હોય તો તો અહિયા ઉતરી જા
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    K
    krdd
    Sep 6, 2022
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    Ranpur Surendranagar Bus service - dhandhuka depo bus

    Dhandhuka depo runs bus service between Ranpur - Surendranagar like circular route. Bus is running since 1994 or so.
    Last couple of weeks but time table is totally mis-aligned. Every day in the evening bus starts from Ranpur to surendranagar at 6.15 P.M. but it runs one hour late daily. No solution found even after calling dhandhuka depo.
    Please maintain timing at any cost.
    one trip the bus goes to malampur and this...
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    B
    brijeshdidiya3011
    from Ahmedabad, Gujarat
    Sep 5, 2022
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    Address: Ahmedabad
    Website: Use No website

    नमस्ते सर
    इस्कॉन से बगोदरा टिकट में काट रहे। बस कंडक्टरभाई ने हमारे पास ज्यादा पैसा ले भ्रष्टाचार करते हैं... आज मेंरी साथ बैठे भाई के साथ की टिकट नेहरू नगर से अमरेली बजाएं गीता मंदिर से टिकट ₹153 भी ज्यादा पैसा लेते है, , , और पैसेंजर साथ बयमानी करता है ... कानूनी और खाताकीय पूछताछ करो ... नहीं तो मुझे गुजरात राज्य मुख्यमंत्री श्री भूपेंद्र पटेल सिर को शिकायत कल गांधीनगर जाके करूंगा।।।
    GJ 18 Z 7080
    +6 photos
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      A
      Ankit_887
      Sep 5, 2022
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      Bus no.GJ18 Z2846 bus conductor not allowed people in bus and bed answer given front of many people..
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        S
        Shreem2411
        from Ankleshwar, Gujarat
        Sep 5, 2022
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        I have booked two tickets on sunday 28/08/2022 but tickets were not booked but payment is completed and Rupees 844 were deducted from my account and still i don't get my refund back and also on your GSRTC Application it is not shows any refund status.
        So, I request you to help me out in this situation.
        OB reference no is GS23407061
        Transaction id is PUUPIU[protected].
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          V
          Vibhut Bhatt
          from Vadodara, Gujarat
          Sep 5, 2022
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          I am filing this complaint to ensure my refund for the failed transaction for a ticket that I tried to book on 10/8/2022 at 10.41 p.m. with OB ref. no. GS22871110. The amount was debited but the ticket was not confirmed and failed to be booked. It's been 25 days and still I haven't received the refund of Rs. 304 booked from Paytm UPI ref no:[protected]
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            S
            Siddhishah12
            from RAJPIPLA, Gujarat
            Sep 5, 2022
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            Respected sir,

            I am CA Siddhi Shah. I am working professional. I commute daily from Rajpipla to Baroda in bus no. GJ-18-Z-2564. Evening timing of this bus is 6:20 PM. The bus is not coming since 4 consecutive days. We have asked conductor regarding this, they are telling that we have not been provided bus. In time-table, bus timings are mentioned but they are not bring the bus. We around 50 people are facing issue regarding this. After that intercity is at 6:30 PM. But the same bus is always late and comes around at 7:30. Moreover, landline no. [protected] of GSRTC is not working since five months. Kindly do the needful.

            Hope to hear from you soon.

            Thankd and Regards,
            CA Siddhi Shah.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              D
              Devpate91728238
              Sep 4, 2022
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              I was traveling in gsrtc bus which met with an accident. So I stopped another bus to travel and complete my journey. So the new bus conductor asking me report of the old bus . At that time old bus conductor is busy with an accident and he can't capable to give me report . And new bus conductor doesn't allow me to travel in the bus . And he gave me another ticket for my journey.
              Old bus number : palitana depo
              New bus number : (Rude conductor) - amrelo division: GJ 18 7851
              I have attached the bus ticket of new and old bus .
              Please take an action toward the conductor. And the taking report is responsibility of him not consumer .
              He is public servant but acting as a owner of the bus .
              +2 photos
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                S
                shyam dodiya
                Sep 4, 2022
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                Gsrtc bus driver does not stop the bus at dhasa chowkdi

                Bus route is - palitana to bhuj
                Date 4 september 20:25 pm
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  A
                  abhi khevalani
                  from New Delhi, Delhi
                  Sep 4, 2022
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                  Address: Rajkot, Gujarat

                  I am waiting about 2hour for my bus
                  GNDKSD
                  Bus time is 1:00am but now time is 2:00 am till time not arrive bus on rajkot BusPort ...
                  How bad GSRTC
                  How public ride in Government buses.. they late by late
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    M
                    mihir.2286
                    from Vadodara, Gujarat
                    Sep 2, 2022
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                    7.30 PM Volvo bus from Ahmedabad Nehru Nagar to Vadodara Nilamber Circle always late by 30 min, if Bus is always late from source station then you guys need to focus on the same.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      S
                      sapan1185
                      from Bharuch, Gujarat
                      Sep 2, 2022
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                      I had book 2 seats by PNR G[protected] at[protected] named 1) Alkesh Parikh and 2) Jagruti Parikh for Umreth to Bharuch -Jadeshwar X on seat no 21W, 22A. After reaching nearby Bharuch bus diverted at Main bus stand due to some technical problem, and all passengers shifted in another bus and we dropped at Zadeshwar x. at time we dropped My Ladies money purse and 1 Mobile stolen.
                      +1 photos
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                      Sep 02, 2022
                      Updated by sapan1185                       I had book 2 seats by PNR G[protected] at[protected] named 1) Alkesh Parikh and 2) Jagruti Parikh for Umreth to Bharuch -Jadeshwar X on seat no 21W, 22A. After reaching nearby Bharuch bus diverted at Main bus stand due to some technical problem, and all passengers shifted in another bus and we dropped at Zadeshwar x. at time we dropped My Ladies money purse and 1 Mobile stolen.

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                        S
                        Sahal01
                        from Khambhat, Gujarat
                        Sep 2, 2022
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                        Address: Ahmedabad

                        Sir
                        Kindly be informed that I m daily customer of our GSRTC bus sevices from Khambhat to Ahmedabad. Today at 9:30 am I was traveling in the bus number GJ 18 Y 7289 (Khambhat to kalol) for Ahmedabad.
                        It was raining heavily outside and the thing of great concern is that it was raining heavily inside bus also.
                        This is the condition of our buses . All passengers were standing as seats of the bus are not in a condition to sit. Other than that this is an accident site bus which is running after a little repair. The local bus looks better that that.
                        This is creating hell lot of problem for all daily passenger. Also it is very unsafe to travel in these buses as it leads to an untimely accident/loss of lives.
                        Plz look into the matter at an earliest.
                        +3 photos
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        Sep 05, 2022
                        Updated by Sahal01                         Why there is no update?? Or is it just for showing??
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                          I
                          Ibrahimsaiyad
                          from Radhanpur, Gujarat
                          Sep 1, 2022
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                          Respected Authority,

                          I want to complain about the situation of Road from RADHANPUR (Gujarat) to BHACHAU (Gujarat). Since 2017 there was no maintenance of this route. I request the higher authority to resolve the problem.

                          I hope you will take action.
                          Mo. No.[protected]
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            H
                            Himanshumm
                            from Ahmedabad, Gujarat
                            Aug 31, 2022
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                            I book five tickets on date of 04/08/22 & on 05/08/22 for journey on 13/08/22 but cancelled it later but no refund was deposited
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                              R
                              Rockstar Jitu RJ
                              Aug 31, 2022
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                              Address: Baroda central bus station

                              બરોડા સેન્ટ્રલ બસ સ્ટેશન પર હમેશા ખોટી માહિતી આપવામાં આવે છે...
                              કોઇ પણ બસ ના સમય વિશે પુછવામાં આવતા ગમે તે સમય જણાવવામાં આવે છે...
                              બસ નિકળી ગયેલ હોવા છતાં બસ આવી નથી એમ જણાવવામાં આવે છે જેથી બસ સ્ટેશન પર બસની રાહ જોવા છતાં બસ આવતી નથી જ્યારે બસ તો સમયસર નિકળી ગયેલ હોઇ છે...
                              આવુ અવારનવાર બને છે...
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                V
                                Vikramsinh Rajput
                                Aug 30, 2022
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                                Address: Piprala રાધનપુર

                                Hotel rajthan stand in near by radhanpur depo...hotel mangment is not good his behavier of coustmer is so dirty...his staf is fight with coustmer...and his prize of any pice his so high plz sir change this stand
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  P
                                  PATEL TUSHARKUMAR PRAVINCHANDRA
                                  Aug 29, 2022
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                                  નમસ્કાર
                                  જય ભારત સાથે ઉપરોક્ત વિષયના અનુસંધાનમા જણાવવાનું કે નડિયાદ ડેપો ની બસ જે આનંદ - રતનપુર એક્સપ્રેસ બસ ચાલુ હતી તે એકદમ બંધ કરવામા આવી છે અથવા તેના સમયમા ફેરફાર કરવામા આવેલ છે પણ એ બસ સવારે મોડાસા ૯:૩૦ કલાકે આવે છે, અને મોડાસાથી શામળાજી અપ ડાઉન કરતા શિક્ષકો અને અન્ય કર્મચારીઓ માટે આશીર્વાદ રૂપ હતી. જેના લીધે તમામ કર્મચારીઓ સમયસર પોતાની નોકરી પર પહોચી શકતા ... હવે આ બસ બંધ થતા તેઓને સમય સર પહોચવામા ખૂબ જ મુશ્કેલી પડી રહી છે તથા તે સમયે કોઇ એક્સપ્રેસ બસ નથી પણ તે સમયની આસપાસ લોકલ બસો છે પણ તેમા જતા નોકરીના સ્થળે ખુબજ મોડા પહોચાય છે તો અમારી આપશ્રી ને નમ્ર અરજ છે કે તે બસ પુન; સારુ કરશો તે બસ નો રૂટ થોડો ટૂંકાવી ( આનંદ-રતનપુર થી ટૂંકાવી આનંદ-શામળાજી) સુધીનો કરી ફરી એક્સપ્રેસ બસ સેવા ચાલુ કરવા વિનંતી...
                                  સહકારની અપેક્ષા સહ...
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    P
                                    Paras41
                                    Aug 29, 2022
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                                    Address: Ongc, khambhat

                                    Bus not stop in ongc, cambay
                                    12.45 pm
                                    Bus detail khambhat to baroda
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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