Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Depot, Surat
Car No. gj18z1714
A passenger going from Mahuva to Surat used the word conductor while calling the conductor and did not talk to the wrong number.

I booked the ticket and my money got deducted and i never got my ticket

I call customer care number and try for almost two hours and nobody answer and cut my call i need refund in 2 days or i will file a complaint in consumer court

Today on 20/08/2022 the bus of Nadiad-Radhanpur route, the bus number is GJ-18-Z-7299 the bus driver changed its route unofficially. The bus driver did not drive bus through nehrunagar, iscon, which comes under the route. He drive directly to sarkhej from paldi and took shortcut. Due to this i missed my bus from iscon. I request you to take strict action against driver and not to repeat the same in future.

I booked four tickets from Rajkot to Lalpur in Piton -Lalpur route (bus No. GJ-18-Z-5421) to travel on[protected] but bus did not arrived on tine. Even waited for an hour but not arrived. On inquiry, no proper reply was given. Not also considered my request to cancel my tickets. Hence, even after advance booking, nor bus was arrived nor my tickets were cancelled even after waited for more an hour. Hence I compelled to travel I Rajkot - Jamnagar local and then Jamnagar - Lalpur local ans compelled to pay another ticket charges from Rajkot to Lalpur. Hence I request to refund my amount of reserved tickets and oblige.

Dear Sir,

I am regular passanger for traveling Jamnagar to Mahuva. In present there has been some timing alloted to Jamnagar GSRTC Bus depot for this route which has been very difficult to travel for passenger.

Jamnagar to Mahuva is distance nearly about 310 Kms for which bus departure time from Jamnagar has not been alloted around the night journey time. There has been two different time alloted for this route is 3:00 and 4:00 A.M. which between night journey and it is very obvious to passenger face problem for this unusual and unwanted timing.

So it is request to you that please provide new bus for this route departure time from Jamnagar between 10:00 to 12:00 P.M. because it has been journey around 7:30 hours so passenger can reach early morning and full day available at destination for which planned.

I also request that all buses between this two places is sitting facility so if it is possible to arrange and provide sleeper or A.C. Volvo bus then it should be greatly appreciated by passengers of this route.

I hope that you understand my complain and please do the needful for this situation.

Thanks & Regards,

Sachin N. Bhuva
Mo.No. [protected]

Respected sir
Please my complain is Short out traveling passenger & bus conductor is Non veg sapplay transporting .
With bag fish, and author nonveg material with traveling

So please sir valuable action of bus conductor...

Dear sir
Jamnagar to mhesana 16-8-22 bus ma ame on-line ticket booking karavel hatu, je bus cancel thay hati, amne gsrtc ma thi bus cancle thay che evo Kai massage k mail avelo nathi,
Route: Surendranagar (Gujarat) to Mehsana
Passenger Name: Fatema en
Trip Code: 0700KBLMSNGUJ47
PNR NO: G55993197
Journey Date: 16/08/2022
Departure Time: 01:00 PM
Seat No: 15
Class: EXPRESS
Boarding Point: SURENDRANAGAR
Platform: -
redBus TIN: TR9B84623908
Aa details che to amne Amari amount refund apva vinanti,

Una harmadiya abhalavad daily bus una thi upadvano time 6.30 pm hova chatta late upade 6..local una dapo ma complaint krva chahata koy fer pdto nthi..hopful for your kindness action

Worst quality of food at Radhe hotel, near Thumad (between viramgam and dhagandra) where driver and conductor get free food.

Travel detail as mentioned below:

GSRTC: PNR:G56055656, DOJ:16/08/2022, Pickup Point:GEETAMANDIR BUS PORT, Time:20:25, Crew No: [protected], GJ-18-Z-3048.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G56055656

Name ..Ramesh Awtani
Online booking ticket ..Mehasana to Barod
PNR NO. G55692719 Date 10.08.2022
On ticket showing..pickup point from old bus port mehasana
while I caught bus from new bus port modhera mehasana
when I went to old bus port they asked me to go immediately at new bus port, then I go via special rikshaw to new bus port and spent unnecessary mistake of GSRTC online booking.I got frustrated about this negligence
Pl.take necessary action at your end.
Mob.no.[protected]
Email id: [protected]@rediffmail.com

I have booked 3 Tickets in sleeper coach from Nathdwara to Rajkot. During journey Bus Faliur happened at Ahmedabad. There 20-25 people. We have requested the Ahmedabad Bus station authority to provide a another Bus to Rajkot. However they have denied and asked us to catch seating Bus to Rajkot.
As I have paid for sleeper coach. Hence I would like to have Refund of the difference amount of Tickets.
My Bus and Tickets details are as below
PNR G55242249
Seat No 7, 8, 9
Date of journey 15-08-22 and 16-08-22
Bus No. GJ-18-Z-2466

You are kindly requested to look into this matter.

Yours Faithfully
Sharad D Mehta

"While traveling from Navsari (Gujrat) to Borivali (Maharashtra) in GSRTC bus with reservation" Bus was delayed by 2.5hrs without any intimation on bus depot and customer care also refused to provide any information about bus location or cancellation, etc. Over and above our reserved seats were occupied by someone and the occupants along with arrogant bus conductor who refused to vacate the seats resulted to travel us standing.
PNR - G55994466

Date - 15/8/2022

Respected sir,

I am writing this letter to inform you that we have booked tickets from (Dhule to Silvassa) through Gujarat State Road Transport Corporation because your bus some technical issues and environment issues.
1. Not given proper response from Vapi Gujarat bus depot.
2. Also not received refund amount.
3. Not provide exact status and conditions and misbehavior related online ticket.
4. MSRTC bus is going from Dhule to Vapi.
5.Need my ticket amount and other losses due to your bus suddenly cancellation.

Regards,
Harshal chaudhari.
Contact no. [protected]

Attachment: Ticket no. and Scan copy…

We are living in digital era and tie up of hotel for halt between rajkot and Ahmedabad is raviraj hotel and height is not a single counter is having google pay or any digital transactions facilities.

And height due to tender they are charging goods above mrp so consumer don't have any choice except paying cash above mrp and no digital transactions

My bus today 8.30 pm kevadiya to rajkot. I reach the bus stand. But toilet facility o kevadiya bus station ladies and gents and disable person. Haavy rain so they can not went outside.
Please solve problem immediately.

Dear team,

Today i visit Dahod to mundra port bus but i saw bus condition is very poor.Vehicle number GJ18Z3188
Request you to please change sheet cover
and no any cleanness in bus

bad exprince

See my complint and note it

Jay hind
jay bharat

My pnr number : g55990244
i have booked the bus at 2:40 at bus has be delayed by 3hrs ..
I am very disappointed by gstrc they have not inform that bus has been delayed they distrub my whole schedule there should be a value of time the govt has to do something well and take some actions against it..My mother is with me she is an aged she has to suffer regarding gstrc issue wasted the whole schedule i am really a very disappointed by gstrc .
They should take care the passenger should get the right time while book the bus and later they should be inform by sms that bus has been delayed by some hrs..
I hope that govt will take some action .
I am attaching my ticket as proof and i have recording with conductor that he is informing that bus has been delayed by 3 hrs ..
All proofs i have i can forward to anyone whom they want..
Just make a service as much better as possible..

Ahmedabad to kapadwanj ni cheli bus 9:45pm ni je 4 mahina thi chalu kari hati te fari thi band kari che
puchwa par kapadwanj depo thi evu kehvama avyu ke bus ma kamani nathi tahti.
to su bus kamava mate che ke seva karva mate
pass na to advance rupiya lidha che to pachi seva to apvi pade ke ni?
rat ni bus ma kapadwanj na 8 thi 10 jana hoye che ane vache na 10 thi 15 jana je late chute che nokri par thi
badha...

Ahmedabad to kapadwanj ni cheli bus 9:45pm ni je 4 mahina thi chalu kari hati te fari thi band kari che
puchwa par kapadwanj depo thi evu kehvama avyu ke bus ma kamani nathi tahti to su bus kamava mate che ke seva karva mate
pass na to advance rupiya lidha che to pachi seva to apvi pade ke ni?
rat ni bus ma kapadwanj na 8 thi 10 jana hoye che ane vache na 10 thi 15 jana je late chute che nokri par thi
badha to 8 vaage na chuti jay ne 8:45 ni last bus che atiyare kapadwanj aava mate to mara je ne pass hova chta exp ma bhadu aapi ne pan kathlal sudhi aavi na thiya thi truck pakadvu che to su ek bus kamavani dresthi thi nai pan seva mate na muki sako chela 10 vasra thi to bus chaku j hati to have problem kiya che manegment ma ne?
plese mara gahre mummy ekla hoye che ane pvt job ma 9 pehla java ni deta to ratere jo koi famly laine heran j thye ne plese bus chalu karo nadiad and amdavad thi 10pm pachi aava mate koi bus ntahi mate khubj muskeli pade che ...

Dear Sir
Poor house keeping at Geeta mandir bus depo