Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir, their was too much horrible experience been with me today, driver had almost stopped the bus and when I stepped in he suddenly started bus and went away. May be it was injured me. But luckily it was not happened.

Respected Sir/Ma'am,

I did my booking on GSRTC app from Dhoraji to Jamnagar on 20-August-2022 with the PNR - g56263833 for 2 seats (No.1 and 2) with the tripcode 1415SMNTJMNEX51

When I boarded the bus from Dhoraji which was supposed to depart at 17.15 but the bus departed at 19.35 after the bus being late by more than 2 hours, the conductor didn't considered my reservation and behaved very badly with me and my mother!

He asked us to either get down from the bus or buy a new ticket even though I had debited my money to book before 2 days!

I forcefully took the ticket because conductor told either to get down from the bus and travelled from Dhoraji to Jamnagar standing on the bus even though I had the ticket booking which was showing on app/website/PDF but the conductor was not ready to listen anything.

This is totally unacceptable and pathetic management.

For now, I demand the refund of my ticket that I booked and also an apology from GSRTC for this bad experience with the complimentary free tickets!

The conductor and driver were shouting on us and told our ticket as fraud. The conductor's name is Mahavir Singh.

I've enclosed all the necessary screenshots with this email. Also I've attached the ticket picture that I had to buy forcefully even though I had the booking.

Hello sir/madam

Today dated on 22/08/2022 many buses does not come on ankleshwar depot after 7:00 pm and directly goes from highway hence many passengers travelling from ankleshwar to surat facing major problem also had madical emergency to some !!
Kindly look at the matter seriously
Thanking you !!

We are having A lot of problems of not having bus from adajan to olpad in timings between 3 to 5 . We are standing whole the time and if any of the bus comes the Drivers themself don't stop the bus and scold us. ### OFF BHENCHOD. A bus Driver of Hasot . He was MADARCHOD. he never stops bus in Palanpur Patiya and Ramnagar. BHENCHOD MADARCHOD CHUTIYA BHOSDIKA.

Dear sir,
Bus route:- Gondal rajkot(via kotda sangani) AND rajkot gondal (via kotda sangani)(KHOKHRIWALI BUS)
TIME:- 5:15AM FROM
GONDAL(MORNING) AND 7:45PM FROM RAJKOT(Evening)

In kotda sangani there are irregular of bus which is Gondal depot bus, this bus is not come from last one month, this bus is first and last bus for kotda sangani, so many students and passengers of kotda sangani is troubling since last one one month we also complaint this problem to Gondal depot but issue is still not resolved so please do need full as soon as possible.
Thanking you

Passengers of kotda sangani

Gandhinagar depot - Officer not available on window during office hours and went out for his personal work.

not getting proper response and doing work very slow. queue was huge but officer is taking is own sweet time. this is not acceptable at all during office hours officer not on his desk for more than 20-25 minutes.

AMene (SUNANDABEN G PARGI) date::-21/08/2022 ko FROM:: FATEPURA TO AHEMDABADA 05:30 ki bus NO ;- GJ18Z 7477 me 3 PASSENGER ke liye {(1)SUNANDABEN GAJABHAI PARGI FEMALE 43 YEAR (2) YASH A GARASIYA MALE 9 YEAR (3) JEET A GARASIYA MALE 10 YEAR } advance me booking karvaya tha jiska seats number 29, 30, aur 31 tha .aur aaj hamne journey bhi kiya lekin raste me CONDUCTOR dusre passenger ko ( meri book ki gay seat par jo ki mere 2 child bethe the)...

My brown duffle trolley bag is lost. I was traveling in Volvo GJ-18-AZ-8205 from Surat to
Ahmedabad. When I reached Ahmedabad I
my bag was missing from dickey of bus. Please let me know if someone submit it

Bhavnagar to naliya bus always come late at Surendranagar bus station about 2 to 3 hours as per schedule time, so passanger need to wait for 2 3 hours in poor condition of bus station so please change the schedule time or do run bus on time

Bus Porbandar -Bhuj was late around 4 hour and depot manager not arrange other bus for this condition ..Depot manager arrange other bus if bus problem repairing time is more than 1 hour ...what to do passenger at this time ...who is helper at this time for passengers..

This is about 21 August 2022 Dhrangadhra to Ahmedabad journey by Morbi to Ahmedabad via Dhrangadhra BUS PNR no. - G[protected]Rs. 220/-) . On GSRTC App departure time was posted as 14:00 PM & arrival time at Ahmedabad was posted as 3:20AM based on which we booked the tickets. The bus arrived late and departed at 3:07 PM ( ONE HOUR LATE) . I did not receive the bus number prier my journey nor did the per person at the enquiry counter responded correctly after my I enquired about the bus.
The estimate journey time mentioned by the GSTRC on the app is wrong. The bus usually takes about 1 hour 30 min extra. I understand outside factor like traffic. But every time if something happens they should loo into it.

We are facing problems because of gsrtc volvo is always late...at least 1 or 2 hour late...for example bus from Una to Junagadh should be at kodinar at 2.40 and its 3.20 and stil it is not here...even it doesn't cross Dolasa...this is just 1 example...i ..my self face this problem always with Volvo we are wasting our time...even students doesn't reach there college or school on due time we are facing too much problem because of this...so i m requesting you to solve this query...please do needfulll...

I am traveling from nakhtrana to kukma in ST bus, Naransarova to radhanpar and bus number is GJ 18 Z 0418. Date of traveling is[protected] Saturday.
The bus conductor argue to me to "bus is not Stop to kukma you can leave bus or I will drop you anjar". According to my view I talked to Bus conductor and say kukma is large of number passenger for this bus so your bus is stop thare then way you not drop me thare. Bus conductor behave like this bus is thare property and tel as if you won't to travel this bus then you leave this bus bhuj or anjar but I not drop you in kukma.

Sir thi type of behavior is not acceptable to any cind of your staff members so please take sum cind of step again to this bus conductor

Respected sir

I am from jamnagar

We want to go somnath

As reserve ticket as below

*GSRTC m-Ticket*JAMNAGAR to SOMNATHName:MILAN JHAVERITripCode:0600JMNKDNGJR47PNRNO/OB:G56232828, GS23172207 DOJ:[protected], :06:00:00, GURJARNAGRISeatNo: 13, 14, 15BoardingPt:JAMNAGAR BUSSTANDTxn Pass:Cx8wC1yr Carry ID during jrny. T&C apply.

We reached bus stand and wait for bus at which inquiry center person told

We have not get any message or call for bus come and departure

Kindly do the needful

Or refund the money

Thanking you

Vinay n. Jhaveri
Advocate

Sir, my daughter intend to travel to Ahmedabad at Dhrangathra depo. Having reservation in AC Morbi -Ahmedabad bus on 20 .Aug .2022 The schedule time was 7.00 pm but bus was late by 2 hours without giving any message on mobile not only that bus was get emptied at Sanand depo for fueling bus at west of half an hour. pessanger were tired mentally as well as physically.so pl.ensur timely running of the bus.

Depot, Surat
Car No. gj18z1714
A passenger going from Mahuva to Surat used the word conductor while calling the conductor and did not talk to the wrong number.

I booked the ticket and my money got deducted and i never got my ticket

I call customer care number and try for almost two hours and nobody answer and cut my call i need refund in 2 days or i will file a complaint in consumer court

Today on 20/08/2022 the bus of Nadiad-Radhanpur route, the bus number is GJ-18-Z-7299 the bus driver changed its route unofficially. The bus driver did not drive bus through nehrunagar, iscon, which comes under the route. He drive directly to sarkhej from paldi and took shortcut. Due to this i missed my bus from iscon. I request you to take strict action against driver and not to repeat the same in future.

I booked four tickets from Rajkot to Lalpur in Piton -Lalpur route (bus No. GJ-18-Z-5421) to travel on[protected] but bus did not arrived on tine. Even waited for an hour but not arrived. On inquiry, no proper reply was given. Not also considered my request to cancel my tickets. Hence, even after advance booking, nor bus was arrived nor my tickets were cancelled even after waited for more an hour. Hence I compelled to travel I Rajkot - Jamnagar local and then Jamnagar - Lalpur local ans compelled to pay another ticket charges from Rajkot to Lalpur. Hence I request to refund my amount of reserved tickets and oblige.

Dear Sir,

I am regular passanger for traveling Jamnagar to Mahuva. In present there has been some timing alloted to Jamnagar GSRTC Bus depot for this route which has been very difficult to travel for passenger.

Jamnagar to Mahuva is distance nearly about 310 Kms for which bus departure time from Jamnagar has not been alloted around the night journey time. There has been two different time alloted for this route is 3:00 and 4:00 A.M. which between night journey and it is very obvious to passenger face problem for this unusual and unwanted timing.

So it is request to you that please provide new bus for this route departure time from Jamnagar between 10:00 to 12:00 P.M. because it has been journey around 7:30 hours so passenger can reach early morning and full day available at destination for which planned.

I also request that all buses between this two places is sitting facility so if it is possible to arrange and provide sleeper or A.C. Volvo bus then it should be greatly appreciated by passengers of this route.

I hope that you understand my complain and please do the needful for this situation.

Thanks & Regards,

Sachin N. Bhuva
Mo.No. [protected]