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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: A4/103, Shiv palace, kathodara

Hello,

I am sanidhya and I want my refund for GSTC BUS Cancelled on[protected] timing is 4:30 from Kamrej, surat and We are sitting from 4:00 pm till 7:30 pm but wasn't came. We try to reach GSRTC SURAT CUSTOMER CARE, But This Government Customer CARE are worst. No one is picking calls and we didn't get the Bus number without any alerts they cancelled bus and still don't get refund

TICKET DETAILS

PNR No G53483877

TripCode: 1400SNGKSDSLP15

Journey Date :[protected]

Transaction Date:[protected]:28:24

Service Class :- SLEEPER

From Place:- SURAT KAMREJ BUS STAND

To Place - JETPUR Pick Up Point :- KAMREJ X

PickUp Time :- 16:30:00

Drop Off Point :- JETPUR

Seat No(s) :-, 10, 11

Adult(s) Count :- 2

Child(s) Count :- 0

Total Fare :- 674

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: Dadva randal

àª—àª¢àª¡àª¾ àª²à«€àª‚àª¬àª¡àª¿àª¯àª¾ àªàª¾àªµàª¨àª—àª° àª¬àª¸ GJ-18-Z-2274
àª† àª¬àª¸ àª¦à«àª°àª¾àª‡àªµàª° àª¤àª¾àª°à«€àª– 5-8-2022 àª¨àª¾ àª°à«‹àªœ àª¬àª¸ àªšàª²àª¾àªµàª¤àª¾ àª¸àª®àª¯à«‡ àª«àª¼à«‰àª¨ àª®àª¾àª‚ àªµàª¾àª¤ àª•àª°àª¤àª¾ àª¹àª¤àª¾ àª…àª®àª¾àª°àª¾ àªœà«€àªµ àª¨àª¾ àªœà«‹àª–àª® àª¨à«€ àªœàªµàª¾àª¬àª¦àª¾àª°à«€ àª•à«‹àª¨ àª²à«‡àª¶à«‡ àª¦à«àª°àª¾àª‡àªµàª° àª¨à«àª‚ àª¨àª¾àª® àª¬à«‹àª˜àª¾ àªàª¾àªˆ àª›à«‡ àª…àª¨à«‡ àª•àª‚àª¡àª•àªŸàª° àª¶à«ˆàª²à«‡àª¶ àªàª¾àªˆ àª¡àª¾àª‚àª—àª° àª¦àª¡àªµàª¾ àª¥à«€ àªšàªàª¾àª¡àª¿àª¯àª¾ 3 km àª¨àª¾ àª…àª‚àª¤àª°à«‡ àª†àªµà«‡àª² àª›à«‡ àª›àª¤àª¾àª‚ àª¦àª¡àªµàª¾ àª¥à«€ àª¬à«‡àª¸àª¤àª¾ àªšàªàª¾àª¡àª¿àª¯àª¾ àª¨à«€ àªŸà«€àª•à«€àªŸ àª†àªªà«‡ àª›à«‡ àªªà«‹àª¤àª¾àª¨à«€ àª®àª°àªœà«€ àª®à«àªœàª¬ àªŸà«€àª•à«€àªŸ àª†àªªàªµàª¾àª¨à«‹ àª…àª§àª¿àª•àª¾àª° àª•à«‹àª£à«‡ àª†àªªà«‡àª² àª›à«‡ àª…àª¨à«‡ àªªàª¾àª¸ àªµàª¾àª³àª¾ àªµàª¿àª§à«àª¯àª¾àª°à«àª¥à«€ àª¨à«‡ àª•àª¹à«‡ àª›à«‡ àª¤àª®à«‡ àª•àª¾àª‡ àª•àª°à«àª¯à« àª¤à«‹ àª¤à«àª¯àª¾ àª¬àª¸ àª‰àªà«€ àª¨àª¹àª¿ àª°àª¹à«‡ àª®àª¾àªŸà«‡ àª¦à«àª°àª¾àª‡àªµàª° àª®à«‹àª¬àª¾àª‡àª² àª®àª¾ àªµàª¾àª¤ àª•àª°à«‡ àª®àª¾àªŸà«‡ àª…àª¨à«‡ àª•àª‚àª¡àª•àªŸàª° àª¨à«€ àª¦àª¾àª¦àª¾àª—àª¿àª°àª¿ àª…àª¨à«‡ àª—à«‡àª°àªµàª°à«àª¤àª¨ àª¨àª¾ àª•àª¾àª°àª£à«‡ àª¤à«‡àª®àª¨à«€ àª¯à«‹àª—à«àª¯ àª•àª¾àª°à«àª¯àªµàª¾àª¹à«€ àª¥àª¾àª¯ àª¤à«‡àªµà«€ àª†àª¶àª¾..

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Address: Gujarat

Hi. I am a gsrtc passenger having monthly pass to travel from navsari to surat daily. Today on 6th August, 2022 at 9:20 am I have entered in the navsari central bus depo, a gsrtc bus valsad-dholka just leaving the depo. The bus was in the compound of bus stand and not running. I have waved my hand to bus driver to get into the bus and he was seeing me. But still he didn't stop and start leaving the depo. Bus was having not more than 20 passengers in it. My question is, what is the value of customers for gsrtc. GSRTC not interested to serve us? Or earning too much beyond expectations? Same incident happened few days before also with the same bus. Why drivers and conductors of the bus not showing interest to pick the customers when the bus is in not out of the bus stations? I need a quick prompt actions to be taken by the top management of gsrtc in this matter.

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Address: Nadiad.

Dear sir,
We are facing problem of mahudha vadodara surat bus (time 07am at nadiad) not stop at. Nadiad, maha gujarat hospital. Even in bus not more then 10 passenger, driver ignore the stop to bus. Also 2 to 3 time verbaly complain in nadiad and mahudha depo.
So please we request to you solve the above subjected problem parmenantly.

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Z

Zeel Raval

Aug 6, 2022

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Address: Gandhinagar

àª¹à«àª‚ àª°à«‡àª¨àª¿àª¶ àªªàªŸà«‡àª² àª—àª¾àª® àª†àª‚àª¬àª³àª¾àª¶ (àª—à«€àª°) àª…àª®àª¾àª°àª¾ àª—àª¾àª®àª®àª¾àª‚ àª•à«‡àª¶à«‹àª¦ àª¡à«‡àªªà«‹ àª¨à«€ àª¬àª¸ àª†àªµà«‡ àª›à«‡, àª•à«‡àª¶à«‹àª¦-àª†àª‚àª¬àª³àª¾àª¶ àª àª¬àª¸ à«¨-à«© àª¦àª¿àªµàª¸ àª¥àª¯àª¾ àª¨àª¥à«€ àª†àªµàª¤à«€ àª¤à«‹ àª®à«‡àª‚ àª•à«‡àª¶à«‹àª¦ àª¡à«‡àªªà«‹ àª®àª¾ àª«à«‹àª¨ àª•àª°à«€ àª¨à«‡ àªªà«àª›à«€ àª•à«‡ àª¬àª¸ àª•à«‡àª® àª¥à«€ àª†àªµàª¤à«€ àª¤à«‹ àª¤à«‡ àª²à«‹àª•à«‹ àªàªµà« àª•à«‡ àª›à«‡ àª•à«‡ àª¤àª¾àª²àª¾àª²àª¾- àª†àª‚àª¬àª³àª¾àª¶ àª°àª¸à«àª¤àª¾ àªªàª° àª°à«‹àª¡ àª¨à«àª‚ àª•àª¾àª® àªšàª¾àª²à« àª›à«‡, àª¤à«‹ àª®à«‡àª‚ àª¤à«‡àª®àª¨à«‡ àªµàª¾àª¤ àª•àª°à«€ àª•à«‡ àª¬à«€àªœà«€ àª¬à«‡ àª¬àª¸ àª†àªµà«‡ àª›à«‡ àª†àª‚àª¬àª³àª¾àª¶ àª—àª¾àª®àª®àª¾ àªàª¨à«‡ àª•àª¾àª‚àªˆ àªµàª¾àª§à«‹àª‚ àª¨àª¥à«€ àª†àªµàª¤à«‹ àª¤à«‹ àª àª²à«‹àª•à«‹ àª¨à« àª•à«‡àªµà« àªàªµà« àª›à«‡ àª•àª¾àª® àªªà«àª°à« àª¥àª¶à«‡ àª¤à«‹ àª†àªµàª¶à«‡ àª¬àª¾àª•à«€ àª¨àª¹à«€àª‚ àª†àªµà«‡ àªàª® àª•àª¹à«€ àª¨à«‡ àª«à«‹àª¨ àª•àª¾àªªà«€ àª¨àª¾àª–à«‡ àª›à«‡, àª…àª¨à«‡ àª¸àª°àª–à«‹ àªœàªµàª¾àª¬ àª¨àª¥à«€ àª†àªªàª¤àª¾ àª…àª¨à«‡ àª¹à«àª‚ àªªà«‡àª¸à«€àª¨à«àªœàª° àªªàª¾àª¸ àª•àª¢àª¾àªµà«€ àª¨à«‡ àªœàªµ àª›à«àª‚ àª¤à«‹ àª®àª¾àª°àª¾ àªªàª¾àª¸ àª¨àª¾ àª°à«‚àªªàª¿àª¯àª¾ àªàª°à«‡àª²àª¾ àª›à«‡ àª¤à«‹ àªàª¨à« àª¤à«‹ àª¨à«àª•àª¸àª¾àª¨ àª¥àª¾àª¯ àª¨à«‡, àª®àª¾àª°à«€ àªàªŸàª²à«€ àªµàª¿àª‚àª¨àª¤à«€ àª›à«‡ àª•à«‡ àª† àª¸àª®àª¸à«àª¯àª¾ àª¨à«‹ àª¹àª² àª•àª°àªµàª¾àª®àª¾ àª¤àª®à«‡ àª®àª¦àª¦ àª°à«àªª àª¥àª¶à«‹ àª…àª¨à«‡ àª®àª¾àª°à«€ àª† àª…àª°àªœà«€ àª¸à«àªµà«€àª•àª¾àª° àª•àª°àª¶à«‹.

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Dear sir
I am seating in bus ahmedabad to Viramgam
Bus number : GJ 18 Z 4273
On date : 04/08/2022
Conductor stop the without any stop and behave rudly he has not carrying complaint register with him and driver talking with other on phone while drive the bus
Bus is from Viramgam depo
Driver and conductor both are irresponsible
My ticket also attached with this complaint.
Please look in this matter and reply on urgent basis

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Aug 04, 2022

Updated by Irfan Sipai Dear sir
I am seating in bus ahmedabad to Viramgam
Bus number : GJ 18 Z 4273
On date : 04/08/2022
Conductor stop the without any stop and behave rudly he has not carrying complaint register with him and driver talking with other on phone while drive the bus
Bus is from Viramgam depo
Driver and conductor both are irresponsible
My ticket also attached with this complaint.
Please look in this matter and reply on urgent basis

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Address: Gsrtc junagadh division and jetpar depo

àªàª¾àªµà«‡àª¶ àªªàª°àª®àª¾àª° àª®à«‹. [protected]

àª¸àª° àª†àªœ àª¤àª¾àª°à«€àª–. 04/08/2022 àª¸àª®àª¯. 16/20
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Address: Dhandhuka, Ahmedabad.

àª¨àª®àª¸à«àª¤à«‡ ðŸ™ àª…àª®à«‡ à«ª-à«« àªµàª¿àª¦à«àª¯àª¾àª°à«àª¥à«€àª“ àª›à«€àª àªœà«‡ àª§àª‚àª§à«àª•àª¾ àª¥à«€ àª…àª®àª¦àª¾àªµàª¾àª¦ àª°à«‹àªœ àª†àªµàª¨àªœàª¾àªµàª¨ àª•àª°à«€àª àª›à«€àª àª…àª®à«‡ àª•à«‰àª²à«‡àªœ àª¨àª¾ àª¸à«àªŸà«àª¡àª¨à«àªŸà«àª¸ àª›à«€àª.àª¸àªµàª¾àª°à«‡ àªœà«‡ àª®àª¹à«àªµàª¾ àª¥à«€ àª—àª¾àª‚àª§à«€àª¨àª—àª° àª¨à«€ àª¬àª¸ àª›à«‡ àªœà«‡ àª¨à«€ àª¸àª®àª¯ à«¦à«ª:à«ªà«« àª¨à«‹ àª›à«‡ àª¸àªµàª¾àª°à«‡ àª àª¬àª¸ à««:à«ªà«« àªœà«‡àªµàª¾ àªŸàª¾àªˆàª® àªªàª° àª§àª‚àª§à«àª•àª¾ àª†àªµà«‡ àª›à«‡ àªàªŸàª²à«‡ àª•à«‡ à«§ àª•àª²à«àª²àª¾àª• àªœà«‡àªŸàª²à«€ àª®à«‹àª¡à«€ àª†àªµà«‡ àª›à«‡ àª…àª¨à«‡ àªàª¨àª¾ àª•àª¾àª°àª£à«‡ àª…àª®àª¾àª°à«‡ àª…àª®àª¦àª¾àªµàª¾àª¦ àªªà«‹àªšàªµàª¾àª®àª¾àª‚ àª®à«‹àª¡à«àª‚ àª¥àª¾àª¯ àª›à«‡ àª°à«‹àªœ àª…àª¨à«‡ àª…àª®à«‡ àªŸàª¾àªˆàª® àªªàª° àª˜àª°à«‡ àª¥à«€ àª¨à«€àª•àª³à«àª¯àª¾ àª¹à«‹àªµàª¾ àª›àª¤àª¾àª‚ àª¬àª¸ àª°à«‹àªœ àª®à«‹àª¡à«€ àª†àªµàªµàª¾àª¨àª¾ àª•àª¾àª°àª£à«‡ àª•à«‰àª²à«‡àªœ àª®à«‹àª¡àª¾ àªªà«‹àªšà«€àª¯àª¾ àª›à«€àª àª…àª¨à«‡ àª…àª®àª¾àª°à«‹ à«§ àª•à«àª²àª¾àª¸ àªœà«‡ àª¨à«‹ àª¸àª®àª¯ à«¦à«:à«©à«¦ àª›à«‡ àª…àª¨à«‡ àª¬àª¸ àª…àª®àª¦àª¾àªµàª¾àª¦ àª®à«‹àª¡à«€ àªªà«‹àªšàªµàª¾àª¨àª¾ àª•àª¾àª°àª£à«‡ àª…àª®àª¾àª°à«‡ àªŸàª¾àªˆàª® àªªàª° àª˜àª°à«‡ àª¥à«€ àª¨à«€àª•àª³à«àª¯àª¾ àª¹à«‹àªµàª¾ àª›àª¤àª¾àª‚ àª°à«‹àªœ àª•à«‰àª²à«‡àªœ àªªà«‹àªšàªµàª¾àª®àª¾ àª®à«‹àª¡à«àª‚ àª¥àªˆ àª›à«‡ àª…àª¨à«‡ àª† àª«àª°àª¿àª¯àª¾àª¦. àª…àª®àª¾àª°à«€ à«¨, . àªœà«€ àª«àª°àª¿àª¯àª¾àª¦ àª›à«‡ àª›àª¤àª¾àª‚ àª…àª®àª¾àª°à«€ àª•à«‹àªˆ àª«àª°àª¿àª¯àª¾àª¦ àª¨à«‡ àª¸àª¾àª‚àªàª³àªµàª¾àª®àª¾àª‚ àª†àªµàª¤à«€ àª¨àª¥à«€ àª¤à«‹ àª®àª¹à«‡àª°àª¬àª¾àª¨à«€ àª•àª°à«€ àª…àª¨ àª¸àª¾àª®à«‡ àªªàª—àª²àª¾àª‚ àª²à«‡àªµàª¾ àªµàª¿àª¨àª‚àª¤à«€, ðŸ™
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àªªà«àª°àª¤àª¿ àª¶à«àª°à«€,
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Aug 4, 2022

Complaint marked as Resolved

My contact number 8200144633

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: Chotila, Rajkot, Gujarat

I am travelling from Rajkot to surendranagar by Bus No.GJ 18 G 1560 Satadhar to harij(harij depo-divusion Mehsana) . The stop of bus at Raj Rajeshwar hotel where not found pure water and and not lady and boys toilet in proper cleaness.Hotel was very in dirty condition and also heavy rainy water in parking of hotel so senior sitizen feel vary trouble.Changr the hotel stop and decided most sincere and clean hotel where public were get affordable services.Kindly take necessary action in public favour
Regards

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Address: GSRTC,AHMDABAD

My bus is not come to my booking time. I want to back my payment. PNR : G55316897 and TXN : GS22549953. I want to my refund money 349rs because my sleeper bus is cancel and l have message to get refunds

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Address: Vadodara Gujarat

I have booked two tickets on 8 July 2022 and cancelled on 9th July 2022 with OB reference number is GS22137570 and PNR Numbers are G54683138, and G54683139. Till date refund is not done in my account, I have so many time complaint by raised E-mail tickets. But I received only the answer that you will get refund within 7 to 21 days in your bank account. I also ask that give me refund transaction ID. But I didn't get any response from GSRTC. Customer care number not responding. Please check and give me responsible answer .

Thanks

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I'm getting third class service
Right now I'm traveling in AHMD-KHM route,
I have paid for gurjarnagri express
& I'm getting a local bus
I'm supposed to reach at my destination 1 hour ago.
But it's still 2 hours to go
THIS IS NOT ACCEPTABLE
Please do something ASAP

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Address: Depot Rd, Madhumati Colony, Navsari, Gujarat 396445

The Bus
Jogwad Kakariya which travels from Navsari to boarding whose timing to reach the station is 7:00 pm but always arriving late at 7:30 pm.

We complaint about it a lot at the valsad dc and Navsari depot manager but still the problem persists.

So this is our humble request to manage the bus on time at the station cause this is really affecting students and workers to reach their destination on time.

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Address: Depot Rd, Madhumati Colony, Navsari, Gujarat 396445

Website: gsrtc.in/site

The Bus (service)
Ghadoi Buhari
From Navsari to Satem Ghadoi Buhari has been shutdown for unknown reasons and due to that students are having difficulty to travel.

So this is my request to resume the services for the following bus. We do not have other options than this only bus. We would be so glad to have services of this following bus.

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Address: shanti infrastructure, navabandar gujrat

Sir my material is parcel from junagdh to una gujrat.Lr no. is [protected] is loaded from the junagdh on date 28.07.2022, but parcel is not received in una bus stand, because here seated unresponsible person.please take some action for this type unless person

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Address: kabeer street, B,305 shivganga app. kadiyawad

Respected sir/mam
Main per month me 20 days bus me journey karta hun. Har baar bus ka halt wahi hota hai jaha rate MRP se jyada lete hai aur pakka bill mango to bolre hai 15/20 rs me koi bill nahi hota.
Jab tender accept hota hai tab sarkar taraf se koi rate check nahi karta koi inquiry nahi hoti aisehi apprrow hota hai tender??
Aaj ki hi baat hai. Radhanpur highway pr rajsthani lodge hai jaha chai 1 cup ka 15rs lete hai. Pure India me 7rs hai bus jaha halt karti h vaha 10rs lete h aaj to had hi ho gy. Aur bhajiya jesi khane pine ki items mai 300 k jagah 500 rs lete hai..
Main Rapar se Ahmedabad ja raha hun vadodra vali bus main thik sarkar se nivedan hai ki jo system hai use change karvai jaaye

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Address: ARBUDA SOCIETY DESAI VADO KHERALU

I have a problem with Gujarat State Road Transport Corporation [GSRTC] which I request to resolve.
No bus from Visnagar to Kheralu in Mehsana district is stopped at Paldi Chowkadi.
in which bus details are as follows. mahesana to kheralu, bapunagar to kheralu (3737)
time:11:30 to 11:45
date: 29/07/2022
my details:-
vishal chaudhari
mo no. :-[protected]

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Address: 2, Vankarvas, Jailroad, Morbi-363641.

Hello Sir/Ma'am,

I was in trouble when I booked a bus scheduled for 4:05 but bus was late without any notice.My booking is from Nehrunagar stand but when I tried to contact them I got no reply.

Bus name: Vijapur to Morbi
[protected]

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I had booked 3 ticktes in GSRTC bus and paid full payment but the amount got deducted from my account and I didn't received PNR number. Although I have Order ID/Ref no. Now I want my refund as I don't have money to go home but GSRTC is not giving proper answer.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jul 28, 2022

Updated by Keval Vora Please solve my refund issue ASAP or it will be a huge lose for me

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