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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
Complaints 4416
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 33

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S
Sk dan
from Rajkot, Gujarat
Aug 3, 2022
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Address: Chotila, Rajkot, Gujarat

I am travelling from Rajkot to surendranagar by Bus No.GJ 18 G 1560 Satadhar to harij(harij depo-divusion Mehsana) . The stop of bus at Raj Rajeshwar hotel where not found pure water and and not lady and boys toilet in proper cleaness.Hotel was very in dirty condition and also heavy rainy water in parking of hotel so senior sitizen feel vary trouble.Changr the hotel stop and decided most sincere and clean hotel where public were get affordable services.Kindly take necessary action in public favour
Regards
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    V
    Valvi PD
    Aug 2, 2022
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    Address: GSRTC,AHMDABAD

    My bus is not come to my booking time. I want to back my payment. PNR : G55316897 and TXN : GS22549953. I want to my refund money 349rs because my sleeper bus is cancel and l have message to get refunds
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      A
      [email protected]
      from Vadodara, Gujarat
      Aug 1, 2022
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      Address: Vadodara Gujarat

      I have booked two tickets on 8 July 2022 and cancelled on 9th July 2022 with OB reference number is GS22137570 and PNR Numbers are G54683138, and G54683139. Till date refund is not done in my account, I have so many time complaint by raised E-mail tickets. But I received only the answer that you will get refund within 7 to 21 days in your bank account. I also ask that give me refund transaction ID. But I didn't get any response from GSRTC. Customer care number not responding. Please check and give me responsible answer .

      Thanks
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        N
        Nik635
        from Jamnagar, Gujarat
        Jul 31, 2022
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        I'm getting third class service
        Right now I'm traveling in AHMD-KHM route,
        I have paid for gurjarnagri express
        & I'm getting a local bus
        I'm supposed to reach at my destination 1 hour ago.
        But it's still 2 hours to go
        THIS IS NOT ACCEPTABLE
        Please do something ASAP
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          F
          Flamer
          from Navsari, Gujarat
          Jul 29, 2022
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          Address: Depot Rd, Madhumati Colony, Navsari, Gujarat 396445

          The Bus
          Jogwad Kakariya which travels from Navsari to boarding whose timing to reach the station is 7:00 pm but always arriving late at 7:30 pm.

          We complaint about it a lot at the valsad dc and Navsari depot manager but still the problem persists.

          So this is our humble request to manage the bus on time at the station cause this is really affecting students and workers to reach their destination on time.
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            F
            Flamer
            from Navsari, Gujarat
            Jul 29, 2022
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            Address: Depot Rd, Madhumati Colony, Navsari, Gujarat 396445
            Website: gsrtc.in/site

            The Bus (service)
            Ghadoi Buhari
            From Navsari to Satem Ghadoi Buhari has been shutdown for unknown reasons and due to that students are having difficulty to travel.

            So this is my request to resume the services for the following bus. We do not have other options than this only bus. We would be so glad to have services of this following bus.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              R
              Rajubhai Babariya
              Jul 29, 2022
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              Address: shanti infrastructure, navabandar gujrat

              Sir my material is parcel from junagdh to una gujrat.Lr no. is [protected] is loaded from the junagdh on date 28.07.2022, but parcel is not received in una bus stand, because here seated unresponsible person.please take some action for this type unless person
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                J
                Jay@ lohana
                from junagadh, Gujarat
                Jul 29, 2022
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                Address: kabeer street, B,305 shivganga app. kadiyawad

                Respected sir/mam
                Main per month me 20 days bus me journey karta hun. Har baar bus ka halt wahi hota hai jaha rate MRP se jyada lete hai aur pakka bill mango to bolre hai 15/20 rs me koi bill nahi hota.
                Jab tender accept hota hai tab sarkar taraf se koi rate check nahi karta koi inquiry nahi hoti aisehi apprrow hota hai tender??
                Aaj ki hi baat hai. Radhanpur highway pr rajsthani lodge hai jaha chai 1 cup ka 15rs lete hai. Pure India me 7rs hai bus jaha halt karti h vaha 10rs lete h aaj to had hi ho gy. Aur bhajiya jesi khane pine ki items mai 300 k jagah 500 rs lete hai..
                Main Rapar se Ahmedabad ja raha hun vadodra vali bus main thik sarkar se nivedan hai ki jo system hai use change karvai jaaye
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                  V
                  Vishal1919
                  from Kheralu, Gujarat
                  Jul 29, 2022
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                  Address: ARBUDA SOCIETY DESAI VADO KHERALU

                  I have a problem with Gujarat State Road Transport Corporation [GSRTC] which I request to resolve.
                  No bus from Visnagar to Kheralu in Mehsana district is stopped at Paldi Chowkadi.
                  in which bus details are as follows. mahesana to kheralu, bapunagar to kheralu (3737)
                  time:11:30 to 11:45
                  date: 29/07/2022
                  my details:-
                  vishal chaudhari
                  mo no. :-[protected]
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    M
                    Maheshkumar Solanki
                    Jul 28, 2022
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                    Address: 2, Vankarvas, Jailroad, Morbi-363641.

                    Hello Sir/Ma'am,

                    I was in trouble when I booked a bus scheduled for 4:05 but bus was late without any notice.My booking is from Nehrunagar stand but when I tried to contact them I got no reply.

                    Bus name: Vijapur to Morbi
                    [protected]
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      K
                      Keval Vora
                      Jul 28, 2022
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                      I had booked 3 ticktes in GSRTC bus and paid full payment but the amount got deducted from my account and I didn't received PNR number. Although I have Order ID/Ref no. Now I want my refund as I don't have money to go home but GSRTC is not giving proper answer.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                      Jul 28, 2022
                      Updated by Keval Vora                       Please solve my refund issue ASAP or it will be a huge lose for me
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                        P
                        Pravin Vaniya
                        Jul 27, 2022
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                        Address: Lakadiya

                        Bus 30 minutes late daily.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          R
                          rathod brijraj
                          Jul 26, 2022
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                          Address: Dhandhuka, Ahmedabad.(382460).

                          હું ધંધુકા થી છું, હું એક વિથ્યાર્થી છું, હું ધંધુકા થી અમદાવાદ રોજ સવારે ૦૪:૪૫ મહુવા - ગાંધીનગર વાળી બસ માં ઉપ - ડાઉન કરુ છું, પણ a મહુવા - ગાંધીનગર વાળી બસ નો સમય સવારે વેલા ૪:૪૫ નો હોવા છતાં આ બસ ૫:૫૦ જેવા સમયે ધંધુકા આવે છે, એટલે કે બસ ના સમય થી ૧ કલ્લાક થી પણ વધુ સમય મોડી આવે છ અને એના કારણે અમે વિદ્યાર્થીઓ કૉલેજ પર સમય સર પોહચી સકતા નથી અને અને અમારા કૉલેજ ના પેલા ૧-૨ ક્લાસ રોજ છુટી જાય છે. તો આ બસ ના ટાઈમ બાબતે સિસ્થતા જળવાય અને ટાઈમ ટુ ટાઈમ બસ આવે અને અમને સમય સર અમદાવાદ પોહચડે આવી વ્યવસ્થા કરવા વિનંતી 🙏
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            V
                            Vishnu Kumar leuva
                            from Ahmedabad, Gujarat
                            Jul 26, 2022
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                            હલધરવાસ ચોકડી તા.26.07.2022 રાજકોટ બસ ખાલી હોવા છતાં ઊભી રાખવામાં આવી નહોતી 5.20 આ બાબતે ઘટતુ કરવું
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              A
                              Abbasali Suthar
                              Jul 26, 2022
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                              At Gita mandir central bus station toilet displayed with 0 rupees charges for urinal but one person collecting 5 rupees for urinal per person.
                              Either update the board or collecting money for urinal should be stopped for passengers.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                K
                                Kuldipsinh Parmar
                                Jul 26, 2022
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                                Address: At ahemdabad Gita mandir

                                At ahemdabad Gita mandir bus stop person deployed at urinal point charge 10 RS for two persons urinal

                                The board displayed outside the urinal shows 0.0 charge for the urinal.

                                Person at urinal asking for the 5 RS charge from everyone for the urinal only
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  R
                                  Ravi Rakhme
                                  Jul 26, 2022
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                                  Address: A-103, Shrinathji Residency, Muktanand Marg
                                  Website: I was booked a online ticket from paytm

                                  I was booked bus from Nashik to vapi, and that bus was arrived at wrong platform number at nashik and they did not changed name plate and did not asked and wait for passengers and they depart without intimating, they just give a paper of details to bus administrator and without a minute stand stand at bus stand they just leave within a minute without asked to online booking passengers. After that I was visit to bus administrator office and they said the bus was depart and I missed my booked bus, after that no any bus there until 5 'o' clock, and then I was start my journey with another bus at 05:30 pm, so I want to refund from gsrtc due to mannerless and irresponsible ness of driver and conductor.
                                  +2 photos
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                                    L
                                    legends gaming
                                    Jul 25, 2022
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                                    Address: Rajkot to morbi /morbi to rajkot

                                    Hello gsrtc all rajkot to morbi and morbi to rajkot bus is full no sit available passenger and bus is fully full passenger stand up in midam line so please number of bus on this rought are increasing please.
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      N
                                      No_name1
                                      from Vadodara, Gujarat
                                      Jul 25, 2022
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                                      Sir/mam,
                                      I have been using services of gsrtc app from a long time and have never faced such issue.

                                      Today[protected] i had a booking for Lunawada for bus travelling from Surat to Lunawada which was showing time 9:05am i waited for 10:15 am but the bus did not show up. I also have confirmed with the inquiry counter and they also could confirm that the bus did not come. After taking other bus i received a call at 10:39am from the bus which I had booked prior. Unfortunately I could not take that bus.

                                      After waiting for over an hour i hesitantly had to take an other bus and had to pay money for that.

                                      I would like to get full refund of my ticket as I did not use the service which I was promised for.

                                      Hope GSRTC would take prompt action on this and rebuild trust.

                                      My PNR number:G55133218
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        R
                                        Rajveer21
                                        from Gandhinagar, Gujarat
                                        Jul 23, 2022
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                                        I am traveling by pnr no G55080801 but i do not get my seat because of conductor set seat himself not as per the rules and layout of GSRTC and conductor tell me go to police. I tell them i am fight for my rights of booking policy. But conductor threat me whatever you have do. And also your customer care number service not provide me guidance and Miss behave and not given satisfy answer.
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                        Aug 06, 2022
                                        Updated by Rajveer21                                         Still today I am not getting any answer from your side
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