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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 33

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R
Renish271
Aug 5, 2022
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Address: Gandhinagar

હું રેનિશ પટેલ ગામ આંબળાશ (ગીર) અમારા ગામમાં કેશોદ ડેપો ની બસ આવે છે, કેશોદ-આંબળાશ એ બસ ૨-૩ દિવસ થયા નથી આવતી તો મેં કેશોદ ડેપો મા ફોન કરી ને પુછી કે બસ કેમ થી આવતી તો તે લોકો એવુ કે છે કે તાલાલા- આંબળાશ રસ્તા પર રોડ નું કામ ચાલુ છે, તો મેં તેમને વાત કરી કે બીજી બે બસ આવે છે આંબળાશ ગામમા એને કાંઈ વાધોં નથી આવતો તો એ લોકો નુ કેવુ એવુ છે કામ પુરુ થશે તો આવશે બાકી નહીં આવે એમ કહી ને ફોન કાપી નાખે છે, અને સરખો જવાબ નથી આપતા અને હું પેસીન્જર પાસ કઢાવી ને જવ છું તો મારા પાસ ના રૂપિયા ભરેલા છે તો એનુ તો નુકસાન થાય ને, મારી એટલી વિંનતી છે કે આ સમસ્યા નો હલ કરવામા તમે મદદ રુપ થશો અને મારી આ અરજી સ્વીકાર કરશો.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    Irfan Sipai
    Aug 4, 2022
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    Dear sir
    I am seating in bus ahmedabad to Viramgam
    Bus number : GJ 18 Z 4273
    On date : 04/08/2022
    Conductor stop the without any stop and behave rudly he has not carrying complaint register with him and driver talking with other on phone while drive the bus
    Bus is from Viramgam depo
    Driver and conductor both are irresponsible
    My ticket also attached with this complaint.
    Please look in this matter and reply on urgent basis
    +1 photos
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
    Aug 04, 2022
    Updated by Irfan Sipai     Dear sir
    I am seating in bus ahmedabad to Viramgam
    Bus number : GJ 18 Z 4273
    On date : 04/08/2022
    Conductor stop the without any stop and behave rudly he has not carrying complaint register with him and driver talking with other on phone while drive the bus
    Bus is from Viramgam depo
    Driver and conductor both are irresponsible
    My ticket also attached with this complaint.
    Please look in this matter and reply on urgent basis
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      B
      Bhavesh parmar...
      from Junagadh, Gujarat
      Aug 4, 2022
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      Address: Gsrtc junagadh division and jetpar depo

      ભાવેશ પરમાર મો. [protected]

      સર આજ તારીખ. 04/08/2022 સમય. 16/20
      આ બસ GJ18Z4394 વડિયા થી જુનાગઢ જતી ત્યારે ખજુરી હડમતીયા ગમે 16/14 મિનિટ આસપાસ પસાર થઇ અમો હડમતીયા ગામ થી અઢી કિ. મી દૂર હડમતીયા ચોકડી એથી બસ મા બેઠા અને ભેસાણ ની ટીકીટ લીધી અને ભેસાણ આવતા બસ પરબ રોડ પર કંડકટર ના કોઈ જાણતું બસ મા હોય તેને રસ્તા મા જયાં ઉતરવું હતું ત્યાં ઉતારી દિધા અને અમારે આગળ ઉતરવું હોય અમે કંડકટર ને કહેતા અમોને કાયદા બતાવવા લાગ્યા
      આવો પરીવાર વાદ કેમ
      શું કંડકટર ના પીતા શ્રી ની એસ ટી બસ છે
      એના પોતાના જાણીતા ઓને મનફાવે ત્યા ઉતારે અને સામાન્ય લોકો ને કાયદા બતાવે
      અમે જયારે કંડકટર સાહેબ ને કિધુ તમારી ફરિયાદ બુક મા અમારી ફરીયાદ નોંધોં
      તો કંડકટર ઉશ્કેરાઇ ગયા અને અમારી સાથે ગેરવર્તાવ કરવા લાગ્યા અમોને કહ્યું તમારી ફરિયાદ થી અમારો કાઈ ના ઊખડે
      તો સાહેબ આ કેટલું વ્યાજબી કહેવાય
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        R
        rathod brijraj
        Aug 4, 2022
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        Address: Dhandhuka, Ahmedabad.

        નમસ્તે 🙏 અમે ૪-૫ વિદ્યાર્થીઓ છીએ જે ધંધુકા થી અમદાવાદ રોજ આવનજાવન કરીએ છીએ અમે કૉલેજ ના સ્ટુડન્ટ્સ છીએ.સવારે જે મહુવા થી ગાંધીનગર ની બસ છે જે ની સમય ૦૪:૪૫ નો છે સવારે એ બસ ૫:૪૫ જેવા ટાઈમ પર ધંધુકા આવે છે એટલે કે ૧ કલ્લાક જેટલી મોડી આવે છે અને એના કારણે અમારે અમદાવાદ પોચવામાં મોડું થાય છે રોજ અને અમે ટાઈમ પર ઘરે થી નીકળ્યા હોવા છતાં બસ રોજ મોડી આવવાના કારણે કૉલેજ મોડા પોચીયા છીએ અને અમારો ૧ ક્લાસ જે નો સમય ૦૭:૩૦ છે અને બસ અમદાવાદ મોડી પોચવાના કારણે અમારે ટાઈમ પર ઘરે થી નીકળ્યા હોવા છતાં રોજ કૉલેજ પોચવામા મોડું થઈ છે અને આ ફરિયાદ. અમારી ૨, . જી ફરિયાદ છે છતાં અમારી કોઈ ફરિયાદ ને સાંભળવામાં આવતી નથી તો મહેરબાની કરી અન સામે પગલાં લેવા વિનંતી, 🙏
        લિખિતન --. એક સામાન્ય વિદ્યાર્થી.
        +1 photos
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          J
          Jay6397
          from Himatnagar, Gujarat
          Aug 3, 2022
          Resolved
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          Resolved

          પ્રતિ શ્રી,
          ડેપો મેનેજર સા્
          વિષય:- વડોદરા થી ઈડર આવતી ગાડી ના ઊભી રાખવા બાબત ્્્્
          સવિનય જણાવવાનું કે હું જયકુમાર આશરે આ સમયે નરોડા પાટિયા બસ પિંક આપ સ્ટેન્ડ પર ઊભા હતા તે અરસામાં વડોદરાથી ઈડર બસ નં ૩૯૯૮ આવતી હતી હું તથા ઘણા બધા મુસાફરો ઊભા હતા પણ હાથ લંબાવીને રિકવેસટ કરી પરંતુ ડ્રાઈવરે કંઈ ધ્યાન રોદેલ નહીં ને મનસ્વી પણે ગાડી દોડાવી મુકેલ હતી હું મારા નજીકના મિત્ર સદર વાહન માં મુસાફરી કરી રહેલા હતાં તેઓને ફોન કરીને કહ્યું હતું તેઓએ કહ્યું કે કંડકટરે પાટીયા ઘંટડી મારી બસ ઊભી રખાવવા ના પ્રયત્નો કર્યા પરંતુ ડ્રાઈવરે મનસ્વી પણે ઊભી રાખેલ નથી તો આપ સાહેબશ્રી ને વિનંતી કે ઘટતું કરવા વિનંતી ત્યાર બાદ અડધો કલાક બાદ બીજી બસ મલી હતી
          Aug 4, 2022
          Complaint marked as Resolved 
          My contact number 8200144633
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            S
            Sk dan
            from Rajkot, Gujarat
            Aug 3, 2022
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            Address: Chotila, Rajkot, Gujarat

            I am travelling from Rajkot to surendranagar by Bus No.GJ 18 G 1560 Satadhar to harij(harij depo-divusion Mehsana) . The stop of bus at Raj Rajeshwar hotel where not found pure water and and not lady and boys toilet in proper cleaness.Hotel was very in dirty condition and also heavy rainy water in parking of hotel so senior sitizen feel vary trouble.Changr the hotel stop and decided most sincere and clean hotel where public were get affordable services.Kindly take necessary action in public favour
            Regards
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              V
              Valvi PD
              Aug 2, 2022
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              Address: GSRTC,AHMDABAD

              My bus is not come to my booking time. I want to back my payment. PNR : G55316897 and TXN : GS22549953. I want to my refund money 349rs because my sleeper bus is cancel and l have message to get refunds
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                A
                [email protected]
                from Vadodara, Gujarat
                Aug 1, 2022
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                Address: Vadodara Gujarat

                I have booked two tickets on 8 July 2022 and cancelled on 9th July 2022 with OB reference number is GS22137570 and PNR Numbers are G54683138, and G54683139. Till date refund is not done in my account, I have so many time complaint by raised E-mail tickets. But I received only the answer that you will get refund within 7 to 21 days in your bank account. I also ask that give me refund transaction ID. But I didn't get any response from GSRTC. Customer care number not responding. Please check and give me responsible answer .

                Thanks
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  N
                  Nik635
                  from Jamnagar, Gujarat
                  Jul 31, 2022
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                  I'm getting third class service
                  Right now I'm traveling in AHMD-KHM route,
                  I have paid for gurjarnagri express
                  & I'm getting a local bus
                  I'm supposed to reach at my destination 1 hour ago.
                  But it's still 2 hours to go
                  THIS IS NOT ACCEPTABLE
                  Please do something ASAP
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    F
                    Flamer
                    from Navsari, Gujarat
                    Jul 29, 2022
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                    Address: Depot Rd, Madhumati Colony, Navsari, Gujarat 396445

                    The Bus
                    Jogwad Kakariya which travels from Navsari to boarding whose timing to reach the station is 7:00 pm but always arriving late at 7:30 pm.

                    We complaint about it a lot at the valsad dc and Navsari depot manager but still the problem persists.

                    So this is our humble request to manage the bus on time at the station cause this is really affecting students and workers to reach their destination on time.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      F
                      Flamer
                      from Navsari, Gujarat
                      Jul 29, 2022
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                      Address: Depot Rd, Madhumati Colony, Navsari, Gujarat 396445
                      Website: gsrtc.in/site

                      The Bus (service)
                      Ghadoi Buhari
                      From Navsari to Satem Ghadoi Buhari has been shutdown for unknown reasons and due to that students are having difficulty to travel.

                      So this is my request to resume the services for the following bus. We do not have other options than this only bus. We would be so glad to have services of this following bus.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        R
                        Rajubhai Babariya
                        Jul 29, 2022
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                        Address: shanti infrastructure, navabandar gujrat

                        Sir my material is parcel from junagdh to una gujrat.Lr no. is [protected] is loaded from the junagdh on date 28.07.2022, but parcel is not received in una bus stand, because here seated unresponsible person.please take some action for this type unless person
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          J
                          Jay@ lohana
                          from junagadh, Gujarat
                          Jul 29, 2022
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                          Address: kabeer street, B,305 shivganga app. kadiyawad

                          Respected sir/mam
                          Main per month me 20 days bus me journey karta hun. Har baar bus ka halt wahi hota hai jaha rate MRP se jyada lete hai aur pakka bill mango to bolre hai 15/20 rs me koi bill nahi hota.
                          Jab tender accept hota hai tab sarkar taraf se koi rate check nahi karta koi inquiry nahi hoti aisehi apprrow hota hai tender??
                          Aaj ki hi baat hai. Radhanpur highway pr rajsthani lodge hai jaha chai 1 cup ka 15rs lete hai. Pure India me 7rs hai bus jaha halt karti h vaha 10rs lete h aaj to had hi ho gy. Aur bhajiya jesi khane pine ki items mai 300 k jagah 500 rs lete hai..
                          Main Rapar se Ahmedabad ja raha hun vadodra vali bus main thik sarkar se nivedan hai ki jo system hai use change karvai jaaye
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                            V
                            Vishal1919
                            from Kheralu, Gujarat
                            Jul 29, 2022
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                            Address: ARBUDA SOCIETY DESAI VADO KHERALU

                            I have a problem with Gujarat State Road Transport Corporation [GSRTC] which I request to resolve.
                            No bus from Visnagar to Kheralu in Mehsana district is stopped at Paldi Chowkadi.
                            in which bus details are as follows. mahesana to kheralu, bapunagar to kheralu (3737)
                            time:11:30 to 11:45
                            date: 29/07/2022
                            my details:-
                            vishal chaudhari
                            mo no. :-[protected]
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              M
                              Maheshkumar Solanki
                              Jul 28, 2022
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                              Address: 2, Vankarvas, Jailroad, Morbi-363641.

                              Hello Sir/Ma'am,

                              I was in trouble when I booked a bus scheduled for 4:05 but bus was late without any notice.My booking is from Nehrunagar stand but when I tried to contact them I got no reply.

                              Bus name: Vijapur to Morbi
                              [protected]
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                K
                                Keval Vora
                                Jul 28, 2022
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                                I had booked 3 ticktes in GSRTC bus and paid full payment but the amount got deducted from my account and I didn't received PNR number. Although I have Order ID/Ref no. Now I want my refund as I don't have money to go home but GSRTC is not giving proper answer.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                Jul 28, 2022
                                Updated by Keval Vora                                 Please solve my refund issue ASAP or it will be a huge lose for me
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                                  P
                                  Pravin Vaniya
                                  Jul 27, 2022
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                                  Address: Lakadiya

                                  Bus 30 minutes late daily.
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    R
                                    rathod brijraj
                                    Jul 26, 2022
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                                    Address: Dhandhuka, Ahmedabad.(382460).

                                    હું ધંધુકા થી છું, હું એક વિથ્યાર્થી છું, હું ધંધુકા થી અમદાવાદ રોજ સવારે ૦૪:૪૫ મહુવા - ગાંધીનગર વાળી બસ માં ઉપ - ડાઉન કરુ છું, પણ a મહુવા - ગાંધીનગર વાળી બસ નો સમય સવારે વેલા ૪:૪૫ નો હોવા છતાં આ બસ ૫:૫૦ જેવા સમયે ધંધુકા આવે છે, એટલે કે બસ ના સમય થી ૧ કલ્લાક થી પણ વધુ સમય મોડી આવે છ અને એના કારણે અમે વિદ્યાર્થીઓ કૉલેજ પર સમય સર પોહચી સકતા નથી અને અને અમારા કૉલેજ ના પેલા ૧-૨ ક્લાસ રોજ છુટી જાય છે. તો આ બસ ના ટાઈમ બાબતે સિસ્થતા જળવાય અને ટાઈમ ટુ ટાઈમ બસ આવે અને અમને સમય સર અમદાવાદ પોહચડે આવી વ્યવસ્થા કરવા વિનંતી 🙏
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      V
                                      Vishnu Kumar leuva
                                      from Ahmedabad, Gujarat
                                      Jul 26, 2022
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                                      હલધરવાસ ચોકડી તા.26.07.2022 રાજકોટ બસ ખાલી હોવા છતાં ઊભી રાખવામાં આવી નહોતી 5.20 આ બાબતે ઘટતુ કરવું
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        A
                                        Abbasali Suthar
                                        Jul 26, 2022
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                                        At Gita mandir central bus station toilet displayed with 0 rupees charges for urinal but one person collecting 5 rupees for urinal per person.
                                        Either update the board or collecting money for urinal should be stopped for passengers.
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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