Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Mera name parimal hai mene gadhada se ahmedabad ki ticket li, me bus me chadha to meri seat pe kisi aaur ko bitha diya aaur usne mere saath rudely baat ki, mene bola ki meri seat reservation karai hui hai to usne bola me kya karu. Aaur Tumhari seat gai. Me khade khade 5 ghante aaya. Ticket checker ka name Kaushik bhatt hai. Use kadi se kadi saja mil ni chahiae.

Hello sir I am Meet. I have booked 2 sleeper sheet tickets on gsrtc online website on 24th December 2021 and the date of journey is 4th February 2022. But for some reason bus was cancelled by gsrtc corporation and till date the refund of that ticket i didn't receive. I Complaint many time for refund but they didn't resolve my issue. So i want my refund as soon as possible and i wish to that gsrtc will punish for not cooperating with customer and not refund the cancellation rupees till 7 and more months.

PNR number : G46970240
Ob reference number:GS17281143
Journey from Karjan Cross to Amreli

Sir/Madam,
We have booked 4 tickets in GSRTC AC VOLVO Bus number GJ-18-BT-0049 for the journey started on 12 july 2022 at 5 PM. The journey had to complete on 10 PM on the same day. 3 tickets are from ahemdabad to surat (PNR G[protected] Rs 1573 and one ticket is from vadodara to surat (PNR G[protected] Rs 301. We had to take a train from surat to mumbai central (SAURASHTRA MAIL PNR [protected]) on 13 July 2022 at 12.08 AM midnight and we missed this train because the bus was not reached on time and late by more than 2.5 hours. It would be good if you please provide us the full refund amount as we have suffered huge loss of both bus tickets and train tickets.
My trip code was 1645NHRNRSRTV46

Thank you,

Prateeti Rawal
(Mob. [protected])

Bhavnagar to suigam bus અવાર નવાર બસ બંધ થઈ જાય છે પેસેન્જર ને તફલીક પડે છે

ધારી ફતેપુરા બસ આજ રોજ તેના નિર્ધારિત સમય 16:35 કરતાં 17:40 સુધી સાળંગપુર ખાતે આવેલ નથી તો શું કારણ છે મોડા પડવાનું ? અને નિયમિત રીતે આવું બને છે ?

Date 11/06/2022 The route of the bus was kheda to Narol (Anand depo bus) ... Bus number Gj-18-Z-4484 Time:-02:50 p.m., the name of the bus conductor is Jignesh McWan ..the conductor of this bus told to my relative girl in a very rudely and dirty way and told that she don't sit again in the bus, so I want the answer that the bus was conducter own or the government's ?? And have you given him information on how to talk to a girl ??

Mere Gaon Mein bus Kyon nahin aati?

Hello sir
My self minaxi ben
Today i am complaint against misbehave from conducter in bus . Today I am travelling 11/07/2022 from Surat depo to songardh. From Surat at morning 9.45 am there is bus. Surat to nashik (GJ-18-Z-6445) I ask her is this bus going to songardh or not. I ask 4 to 5 time. But he not response me. And shouting in bus loudly it's not my work to tell anyone where this bus goes
He misbehave with other passenger including ladies passenger in bus. And treat like as a rudely with me. Told me that this bus goes everywhere. I am not authorised to tell u where this bus goes.
So I kendily humble request to gsrtc
And authorised officer to take against this type of people who misbehave with common people.

From the BAYAD TO LUNAWADA there is much fair amount is taken
GSRTC has taken 85 rupees in online. But actually fair is 54 rupees.
So i was request to please reduce amount here GSRTC has taken too much fair amount than actual requirement.

The bus was suppose to arrive at fort Songadh bus stand at 02:57 AM. It is now 03:33 Am still it has not arrived and gsrtc digital display was showing bus last location before.but now it is not showing about it.this means they crossed Songadh directly without coming on Songadh Bus stand

ગામ ગુંજાળા તાલુકો વિસનગર જે મહેસાણા થી 8 કી.મી દૂર આવેલું છે ગામમાંથી મોટી સંખ્યામાં વિદ્યાર્થીઓ અભ્યાસ માટે મહેસાણા જાય છે જેમને બપોરે ઘરે આવવા માં તકલીફ પડે છે વિદ્યાર્થીઓની આ તકલીફને ધ્યાને લઇ બપોરે 3:45 કલાકે મહેસાણા જુના ડેપો માંથી ગુંજાળા ગામની બસ મુકવા વિનંતી. આશરે 35 વિદ્યાર્થીઓ આ સમયે ઘરે આવવા માટે બસની સુવિધાથી વંચિત છે વિદ્યાર્થીઓના હિતમાં નિર્ણય લેવા વિનંતી

I booked two tickets on 2-7-22
Journey date3-7-22
Reference no-GS22004139
GS22003975 but no allowe pnr no
And tickets. Amount credited
UPI reference 1-no[protected]
[protected]
It is not justifiable.
Online GSRTC web application for refund tickets not generate.
Costomer care not responding.
No listening complaint
Mo-[protected]
[protected]@gmail.com

Gsrtc bus rout :-NAVSARI TO WAGHAI.(GJ 18-Z-1045)..The bus is small as per passanger, literally passanger are standing in middle of bus from many kilometers, bus building quality is very poor and bus is old..this why RAIN WATER COMES INSIDE BUS.. that's why passanger facing problems..gsrtc need to take action and improve the quality of service...I AM NOT STATIFIED..with this type of poor service...I request sir.. please take the action & provide the good facility..

I am travelling from bhuj to rajkot.
Name of bus: Bhuj - Rajula
Time: 6.15 PM (from bhuj)
Date:[protected]
Class: Sleeper (Non-AC)

I have two small boxes of dates (5 Kg each) & one carry bag non more than 2-3 kg weight. Conductor charge me extra Rs. 22/- for carrying boxes with me. It is with me on seat. I also show him that government increase capacity of luggage from 15 KG to 25 KG per passenger....

Ahmedabad to Morbi bus has not arrived even after waiting of more than 3 hours
Please refund me
PNRNo.-G54651820

RESPECTED SIR
JAY BHARAT

We are a Group of 15 Youngsters and Old Age People who are daily up-downers from JETPUR to RAJKOT. We Travel Daily on this Route since Two Years on this route in “GSRTC Bus : UPLETA to RAJKOT & RAJKOT to UPLETA &(Metro Link) Mini Bus”. We get Bus No. GJ18Z-0671 on regular basis for this route -- Dep. 7:40 AM Arr. 9:20 AM in Morning and in return Evening 5:40 PM.

I would like to Explain the Condition of the Bus and situation that we are facing, this vehicle is technically non-fit and having no pick up which causes Delay in Timing of the Journey. Due to Monsoon Season Roof of the Bus is Leaking and Water Drops through it on every seat, on top of this there is Technical fault in the bus that Smoke is coming inside of the bus and create a Suffocation to Breath for the travelers, we Travelers even noted Vipers are also not Working of the Bus which is Very Important Part to be Working in Monsoon Season.

Due to all these reasons bus do not reach to RAJKOT on time at 9:20 AM but it reaches at 10:00 AM which cause
Here by we all up downers are Requesting to the higher Authorities and concern Respected Officials to Accept our Application and Provide us Another Vehicle that is in Better Condition in above Mentioned Matters. We Travelers are not safe in the Bus which is under being used for now.

I booked a ticket online on 21/05/2022 which failed. The ticket did not become. Whose refund has not yet been received. The order id number is GS20854310. The amount is Rs.582.

I am a regular GSRTC bus passenger. The Ahmedabad-Deesa bus of Ahmedabad Depot which was timed at 7 am regularly skips the bus station of paldi and bypass the route to income tax bus station for the last 2 months. We passengers suffer a lot because of this because at paldi station the next bus for unjha comes after a long gap. Drivers and conductors can not divert the route as per their wish. So I request you to resolve this problem as Soon as possible.

Respected sir
I am hear by informed to you for miss behavior of conductor to stufent
Yesterday on date 07-july-2022 when I travel from bus no GJ-18-Z-7643 Surendranagar to somnath wich bus is surendranagar depot and they have Gondal bypass stop but conductor not giving me ticket and when say to give ticket they miss behave me.
So I requested you to solve this problem as soon as possible..

I had booked ticket on 31st March from bhuj to ahmedabad. The amount for the ticket that was 537 was deducted from my account and I had not received the ticket. According to the policy of the GSRTC the refund can be done from 7 to 90 days . But it had been more than 3 months and I have not received the refund for the failure of transaction. And no reply from the customer service and not responding the calls.I am attaching the photo of amount that had been deducted for reference

So I request you to look in this matter