Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Cancelled ticket refund not received

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Address: Pipodara village . Dist-surat . Ta-mangrol pin code -394110

I am student . Ame pipodara bus stop par bus avati nathi. Bus upar thi brig par thi chayali Jay che. Amane sir school javama problem thay chhe. Please amari madat karo. Pipodara gam na students.

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Address: Rajkot

I am travelling from rajkot to junagadh in AC bus today date 21/06/2011 at 1:30 pm… bus number GJ 07 YZ 6490… As I was coming from Bangalore, I am having 2 trolly bags nd for that luggage reason only I booked AC bus… the conductor was very rude about luggage… I asked him for opening of luggage box as I was unable to open it… he was like wherever you want to keep your luggage, that is not our responsibility, he was literally shouting in front of all public… That is the reason we never prefer government transport in Gujarat… I thought in AC bus they might be little generous but no they are like we are travelling by free cost in their own bus…I request all the affordable people never take any gsrtc bus…as every time I am having same experience in this system

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Address: Bhavnagar GSRTC stand

Website: www.GSRTC.COM

In Bhavnagar City Bus stand. Parking charged at 10RS for 12 hours but they were not providing any receipts.

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Address: Ahmedabad

આજે 8:53 am, 21.06.2022
જે વિડિયો અપલોડ કર્યો છે. તેમા વોલ્વો ની બીજી બસ નો ડ્રાઇવર એ આમારી કાર ને ટકર મારવાની કોશિશ કરી અને આમને લોકો ને ઓવરટેક પણ કરવા દેતો નથી.
તો તેની વિરુદ્ધ કાયદેસર ની કાર્યવાહી કરવા નમ્રતાપૂર્વક વિનંતી છે.

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I m trying to cancel my ticket before bus (30 min)departure but ticket cancellation not valid show online and GSRTC help line number. After call help line number, by the gentleman inform that cancellation only available before 2 hour of departure time. But as cancellation rull i read it's only show IN GSRTC web site before departure (time not mentioned) so request you please refund my money.

Details as below:
*GSRTC m-Ticket*RAJKOT BUSSTAND(SHASTRI MEDAN) to KODINARName:BHADRESH UVASADATripCode:2045BHJKDNSLP30PNRNo:G25379946 DOJ:[protected] DepTime:02:35:00Hrs SeatNo: 5 Class: SLEEPERBoardingPt:RAJKOT BUSSTAND(SHASTRI MEDAN)Txn Pass:D7XmaT2Y.Pls carry ur photo ID during jrny. T&C apply.

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I am travelling from Vadodara to Ahmedabad at 1:00 am and took GSRTC bus from railway station. I am travelling with my husband and have 2baggages. We inquired the conductor for bus and he didn't even replied and as I took the bus he drove the bus and my husband with luggage was left behind. When I asked him to stop the bus he behaved so rudely and denied of giving the tickets and asked to get down. But I managed to stop it and my husband was able to catch it running through the traffic. Also 3other passengers boarded it. Still he was rude and shouting with bad behavior. Vadodara to Ahmedabad is quite long distance and at 1am some buses are available. This behaviour is not appropriate and action must be taken immediately.

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I have boarded the bus from Makarpura Bus stand to Nehrunagar a multiple times now. It always arrives 15-40 minutes late. I had to stand for about an hour waiting for bus. This is not the service we expect paying so much money. Please update the timings of the arrivals accordingly ASAP. The bus journey starts from Surat to Ahmedabad. Please fix this.

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Address: At: prangadh,ta: wadhvan,dis:surendranagar

Website: Www.Gsrtc.com

Sir,
Prangadh route ni bus je chalu hati te thoda samay thi rad kari se. Hal prangadh thi surendranagar java praivet vahan ma dabal bhadu chukavi javu pade se.atyare college, praivet school, iti vagere chalu se . Mate prangadh route ni bus chalu karva vinnti.
prangadh thi savare 6:00 vagye upadi surendranagar.
Prangadh thi savare 8:15 vagye upadi surendranagar.
Surendranagar thi bapore 12:30 vagye upadi prangadh.
Surendranagar thi sanje 5:30 vagye upadi prangadh.

Kato
dudhrejdham vari bus prangadh sudhi lambavi Deva vinntti.
Savare 5:15 dudhrej- savarkudala
Savare6:00 dudhrej-patan
Bapore 12:00 kapadvanj-dudhrej
Bapore 12:30 junagadh- dudhrej
Sanje 5:45 patan - dudhrej
Sanje 8:15 savarkudala-dudhrej
Aa route prangadh sudhi lambav va vinnti.
Thanks

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I'm going bhavnagar to palitana at 2am night... conductor drinked and used bad words...like bhosdke, madar chod...bethja Tera mp nhi h ...kya dekh rha h bar bar bhar...feke duga yha se bhar...plz help me

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Respected sir/mam,
I P.V.Parthiv booked volvo gsrtc bus from Ankleshwar gidc to vadodara central bus stand on 9 of july 22.The bus timings was 12:30 from Ankleshwar.However my booking was failed but the amount was debited from my account.

I booked 4 seats in that bus.its been more than a week and no refund has been processed till now.

I am attaching the screenshot of the failed booking.

My reference number is GS21413248.
Amount fare is Rs 677.

Please help me with this.

Thanking you.

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Address: Rajkot Gujarat

Hello sir I have travel from rajkot to amreli.
And call to enquiry office but no person reply properly and disconnect the call then and also they don't know which bus is comming or late/stopped l. Really I m facing poorly experience in rajkot st bus stand. Train proper staff person

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jun 18, 2022

Updated by Customer llxl Dwarka to amreli bus time was 9:15pm but still bus not come and rajkot by stand enquiry person don't know about that. They don't know come or not and also they have no contact details of bus driver / conductor.

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હું પાલનપુરનો છું .અને મેં gsrtc એપ દ્વારા ઓનલાઈન બે સીટ બુક કરાવી છે. 18.06.2022 તારીક અને 3:45 નો સમય હાતો બસ નામ (પાવાગઢ-થરાદ)પણ બસ પાલનપુર બસ પોર્ટ થી 3:35 એ નિકાડી ગઈ, જેના થી મારી ટિકિટ બગાડ ગઈ, મારા પૈસા આને મારે સફર પણ.મહેરબાની કરીને ડ્રાઈવર અને કંડક્ટર નોધ લેવી આને મારા પૈસા પણ મને મોકલી અપવા.

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Dear sir/ mam

I have inquired about bus time on phone, they are not answering properly,
For a single bus time i have called them 2 time but i didn't get any proper answer about bus timing.
I have called on[protected] which is officially number of GSRTC amreli (365601) bus station.
I think this is not fair, they r not doing their job properly,
So I am complaint about it.

I hope someone would look in to this matter. Because many people are facing this but only very few are doing complain.

Thank you

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I had book tickets but was not able to book and money got debited. I called many times gsrtc customer care to refund the amount. It is now been months the money is not refunded still. What a fraud company. Tha amount was of 1707 and transaction happened on 19 th may .

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Address: Valsad near Kasturba hospital

Surat to vapi Expes bus driver use phone to tolk not stop to navsari gread near haiway bus stop so many people are wating to bus stop and driver hase use to phon bus is emty but driver hot stope to bus stop navsari gread bus driver has maney people life to risk on roade driving please request to driver not use phone in bus drive time.

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I'm going to surendranagar to Viramgam bus time is 2:15 but now 3:00 and bus is not come at time and staff behaviour is also irritating they are not accepting complaint also so please take action against this

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Address: Vijapur depo

I paid for pamol to Mehsana ticket and my job time was a 10.30 and and 9 clock i set on bus and i am still in bus coz bus is really in bad conditions i need my refused and also take action against depo manager bus name vijapur to Mehsana bus number Z-1644

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Address: Vansda gujrat 396580

More people office work but let time bus aarived and let go to office plz 9 Am going to vansda to navsari

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Address: X-6, Ghanshayam Complex,, Chandlodia over bridge, Chandlodia, Ahmedabad-382481

Team, I have booked a ticket for my family from Ahmedabad to Dhrangdhara. Passengers arrived on time. GSRTC gave intimation text with vehicle no and conductor contract no but given information is wrong or other vehicle information, the conductor did not pick the call as after time and given information was working hence bus was gone.
I have claimed for that and raised a ticket but no revert from GSRTC, no consumer center help regard, also no replay mail from GSRTC department but no one given answer.

after a week ticket was removed by GSRTC without a solution.

kindly help with this problem.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jun 14, 2022

Updated by Pipaliya Complain ticker is #100070

Jun 14, 2022

Updated by Pipaliya also share social media for help but no one can.

Aug 01, 2022

Updated by Pipaliya Any Get Solution for this mention Problem, Since more than 45 day not get solution.

Again same problem arrived and still not get solution.

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 38

Refund matter

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Pipodara bus stop par gadi nathi avati

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Conductors rude behaviour

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Parking charged but not giving Receipt

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Drivers know driving policies.

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Ticket cancellation not accept in eligible time

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Disrespectful behavior of driver and conductor

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About the late arrivals of the bus everytime

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Prangadh route chalu karva and Dudhrej route Prangadh sudhi lambavva.

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Abuses and rude behaviour

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Refund of debited amount

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Not answering proper

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Bus takeoff before time

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Not answering Call properly

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Refund not generate

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Driver use phone to talk driving

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I'm complaining about behaviour of staff and bus schedule

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Bus slow and long bus used for rong route

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Not bus vansda to navsari more

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Payment not get Refund

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