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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026

Complaints 4425

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 38

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Address: B-303, Saffron basic, Khodiyar nagar,New Karelibaug, Saffron basic

GSRTC: PNR:G54122293, DOJ:24/06/2022, Pickup Point:BARODA, Time:18:15, Crew No: [protected], GJ-18-Z-2036.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G54122293
I have booked a ticket as above.
I have selected pick-up point at Baroda central bus stop but I informed conductor to pick me up from Dumad chokdi which is on the way of bus route.
Initially he agreed but at time of boarding he become rude. He insulted me and come to point to fight with me.

This is not appropriate behaviour, I am not happy with how conductor treated with passengers.

I request to take some necessary action and this.

Hoping to see some quick action.

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Cancelled ticket refund not received

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Address: Pipodara village . Dist-surat . Ta-mangrol pin code -394110

I am student . Ame pipodara bus stop par bus avati nathi. Bus upar thi brig par thi chayali Jay che. Amane sir school javama problem thay chhe. Please amari madat karo. Pipodara gam na students.

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Address: Rajkot

I am travelling from rajkot to junagadh in AC bus today date 21/06/2011 at 1:30 pmâ€¦ bus number GJ 07 YZ 6490â€¦ As I was coming from Bangalore, I am having 2 trolly bags nd for that luggage reason only I booked AC busâ€¦ the conductor was very rude about luggageâ€¦ I asked him for opening of luggage box as I was unable to open itâ€¦ he was like wherever you want to keep your luggage, that is not our responsibility, he was literally shouting in front of all publicâ€¦ That is the reason we never prefer government transport in Gujaratâ€¦ I thought in AC bus they might be little generous but no they are like we are travelling by free cost in their own busâ€¦I request all the affordable people never take any gsrtc busâ€¦as every time I am having same experience in this system

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Address: Bhavnagar GSRTC stand

Website: www.GSRTC.COM

In Bhavnagar City Bus stand. Parking charged at 10RS for 12 hours but they were not providing any receipts.

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Address: Ahmedabad

àª†àªœà«‡ 8:53 am, 21.06.2022
àªœà«‡ àªµàª¿àª¡àª¿àª¯à«‹ àª…àªªàª²à«‹àª¡ àª•àª°à«àª¯à«‹ àª›à«‡. àª¤à«‡àª®àª¾ àªµà«‹àª²à«àªµà«‹ àª¨à«€ àª¬à«€àªœà«€ àª¬àª¸ àª¨à«‹ àª¡à«àª°àª¾àª‡àªµàª° àª àª†àª®àª¾àª°à«€ àª•àª¾àª° àª¨à«‡ àªŸàª•àª° àª®àª¾àª°àªµàª¾àª¨à«€ àª•à«‹àª¶àª¿àª¶ àª•àª°à«€ àª…àª¨à«‡ àª†àª®àª¨à«‡ àª²à«‹àª•à«‹ àª¨à«‡ àª“àªµàª°àªŸà«‡àª• àªªàª£ àª•àª°àªµàª¾ àª¦à«‡àª¤à«‹ àª¨àª¥à«€.
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I m trying to cancel my ticket before bus (30 min)departure but ticket cancellation not valid show online and GSRTC help line number. After call help line number, by the gentleman inform that cancellation only available before 2 hour of departure time. But as cancellation rull i read it's only show IN GSRTC web site before departure (time not mentioned) so request you please refund my money.

Details as below:
*GSRTC m-Ticket*RAJKOT BUSSTAND(SHASTRI MEDAN) to KODINARName:BHADRESH UVASADATripCode:2045BHJKDNSLP30PNRNo:G25379946 DOJ:[protected] DepTime:02:35:00Hrs SeatNo: 5 Class: SLEEPERBoardingPt:RAJKOT BUSSTAND(SHASTRI MEDAN)Txn Pass:D7XmaT2Y.Pls carry ur photo ID during jrny. T&C apply.

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I am travelling from Vadodara to Ahmedabad at 1:00 am and took GSRTC bus from railway station. I am travelling with my husband and have 2baggages. We inquired the conductor for bus and he didn't even replied and as I took the bus he drove the bus and my husband with luggage was left behind. When I asked him to stop the bus he behaved so rudely and denied of giving the tickets and asked to get down. But I managed to stop it and my husband was able to catch it running through the traffic. Also 3other passengers boarded it. Still he was rude and shouting with bad behavior. Vadodara to Ahmedabad is quite long distance and at 1am some buses are available. This behaviour is not appropriate and action must be taken immediately.

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I have boarded the bus from Makarpura Bus stand to Nehrunagar a multiple times now. It always arrives 15-40 minutes late. I had to stand for about an hour waiting for bus. This is not the service we expect paying so much money. Please update the timings of the arrivals accordingly ASAP. The bus journey starts from Surat to Ahmedabad. Please fix this.

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Address: At: prangadh,ta: wadhvan,dis:surendranagar

Website: Www.Gsrtc.com

Sir,
Prangadh route ni bus je chalu hati te thoda samay thi rad kari se. Hal prangadh thi surendranagar java praivet vahan ma dabal bhadu chukavi javu pade se.atyare college, praivet school, iti vagere chalu se . Mate prangadh route ni bus chalu karva vinnti.
prangadh thi savare 6:00 vagye upadi surendranagar.
Prangadh thi savare 8:15 vagye upadi surendranagar.
Surendranagar thi bapore 12:30 vagye upadi prangadh.
Surendranagar thi sanje 5:30 vagye upadi prangadh.

Kato
dudhrejdham vari bus prangadh sudhi lambavi Deva vinntti.
Savare 5:15 dudhrej- savarkudala
Savare6:00 dudhrej-patan
Bapore 12:00 kapadvanj-dudhrej
Bapore 12:30 junagadh- dudhrej
Sanje 5:45 patan - dudhrej
Sanje 8:15 savarkudala-dudhrej
Aa route prangadh sudhi lambav va vinnti.
Thanks

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I'm going bhavnagar to palitana at 2am night... conductor drinked and used bad words...like bhosdke, madar chod...bethja Tera mp nhi h ...kya dekh rha h bar bar bhar...feke duga yha se bhar...plz help me

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Respected sir/mam,
I P.V.Parthiv booked volvo gsrtc bus from Ankleshwar gidc to vadodara central bus stand on 9 of july 22.The bus timings was 12:30 from Ankleshwar.However my booking was failed but the amount was debited from my account.

I booked 4 seats in that bus.its been more than a week and no refund has been processed till now.

I am attaching the screenshot of the failed booking.

My reference number is GS21413248.
Amount fare is Rs 677.

Please help me with this.

Thanking you.

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Address: Rajkot Gujarat

Hello sir I have travel from rajkot to amreli.
And call to enquiry office but no person reply properly and disconnect the call then and also they don't know which bus is comming or late/stopped l. Really I m facing poorly experience in rajkot st bus stand. Train proper staff person

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Jun 18, 2022

Updated by Customer llxl Dwarka to amreli bus time was 9:15pm but still bus not come and rajkot by stand enquiry person don't know about that. They don't know come or not and also they have no contact details of bus driver / conductor.

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àª¹à«àª‚ àªªàª¾àª²àª¨àªªà«àª°àª¨à«‹ àª›à«àª‚ .àª…àª¨à«‡ àª®à«‡àª‚ gsrtc àªàªª àª¦à«àªµàª¾àª°àª¾ àª“àª¨àª²àª¾àªˆàª¨ àª¬à«‡ àª¸à«€àªŸ àª¬à«àª• àª•àª°àª¾àªµà«€ àª›à«‡. 18.06.2022 àª¤àª¾àª°à«€àª• àª…àª¨à«‡ 3:45 àª¨à«‹ àª¸àª®àª¯ àª¹àª¾àª¤à«‹ àª¬àª¸ àª¨àª¾àª® (àªªàª¾àªµàª¾àª—àª¢-àª¥àª°àª¾àª¦)àªªàª£ àª¬àª¸ àªªàª¾àª²àª¨àªªà«àª° àª¬àª¸ àªªà«‹àª°à«àªŸ àª¥à«€ 3:35 àª àª¨àª¿àª•àª¾àª¡à«€ àª—àªˆ, àªœà«‡àª¨àª¾ àª¥à«€ àª®àª¾àª°à«€ àªŸàª¿àª•àª¿àªŸ àª¬àª—àª¾àª¡ àª—àªˆ, àª®àª¾àª°àª¾ àªªà«ˆàª¸àª¾ àª†àª¨à«‡ àª®àª¾àª°à«‡ àª¸àª«àª° àªªàª£.àª®àª¹à«‡àª°àª¬àª¾àª¨à«€ àª•àª°à«€àª¨à«‡ àª¡à«àª°àª¾àªˆàªµàª° àª…àª¨à«‡ àª•àª‚àª¡àª•à«àªŸàª° àª¨à«‹àª§ àª²à«‡àªµà«€ àª†àª¨à«‡ àª®àª¾àª°àª¾ àªªà«ˆàª¸àª¾ àªªàª£ àª®àª¨à«‡ àª®à«‹àª•àª²à«€ àª…àªªàªµàª¾.

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Dear sir/ mam

I have inquired about bus time on phone, they are not answering properly,
For a single bus time i have called them 2 time but i didn't get any proper answer about bus timing.
I have called on[protected] which is officially number of GSRTC amreli (365601) bus station.
I think this is not fair, they r not doing their job properly,
So I am complaint about it.

I hope someone would look in to this matter. Because many people are facing this but only very few are doing complain.

Thank you

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I had book tickets but was not able to book and money got debited. I called many times gsrtc customer care to refund the amount. It is now been months the money is not refunded still. What a fraud company. Tha amount was of 1707 and transaction happened on 19 th may .

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Address: Valsad near Kasturba hospital

Surat to vapi Expes bus driver use phone to tolk not stop to navsari gread near haiway bus stop so many people are wating to bus stop and driver hase use to phon bus is emty but driver hot stope to bus stop navsari gread bus driver has maney people life to risk on roade driving please request to driver not use phone in bus drive time.

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I'm going to surendranagar to Viramgam bus time is 2:15 but now 3:00 and bus is not come at time and staff behaviour is also irritating they are not accepting complaint also so please take action against this

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Address: Vijapur depo

I paid for pamol to Mehsana ticket and my job time was a 10.30 and and 9 clock i set on bus and i am still in bus coz bus is really in bad conditions i need my refused and also take action against depo manager bus name vijapur to Mehsana bus number Z-1644

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Address: Vansda gujrat 396580

More people office work but let time bus aarived and let go to office plz 9 Am going to vansda to navsari

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