Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Depo incharge

Gondal taluka na mota-mandva bus halta cancel kare che

Kya karanosar bus na root cancel Karo Cho ?

Sanj na 7 vagya bus chheli che to bhi a aniymit hoy che
Bus na timing par bhi bus avti nathi updown karva vara musafaro ne taklif thay che

So apne vinanti che k mota mandva ni bus no root niymit karo

Conductor musafaro sathe ger vartan kare che

Sarkha jawab apta nay

Chheli bus hova chhata koi niymit ta nathi a bus ni

Apne agrah che k aap ana par action lo nahi to ame loko andolan karva thi pachhad hatsu nahi

On 9/5/22 i try to book a ticket from Ahmedabad adalaj cross road to unjha for traveling on 10/5/22. I try to book a ticket for 2 time by using official app of GSRTC app. Both the time my money is deducted but I didn't get any confirmation of ticket massage via sms or mail.
I even try to call helpdesk of GSRTC but no one is receiving call. Then I try mr Joshi number who is incharge of this online booking problem he talked with me in very bad way and said I can't help you in thai matter I am busy and cut the call.
So try again his number but he is not receiving any call of mine ...
How can I get my refund back the total amount of refund is 188 rs
Kindly help on this matter

Respected Sir,

im daily doing updown mehsana modhera bus station to gota .but seing last many days some bus not enter mehsansa modhera bus stand and bus going to bypass stand then im tomuch late reach at my office.This all happend done between 8:30 am to 9:30 am and this Unjha-sarkhej, Palanpur-sarkhej, Harij-sarkhej all bus doing like this, i have already done this complaint to mehsana depo manager and depo incharge, but they never take any action and respond. this is my request to you please resolved this kind of happeining which was done whith me and other passenger who are siniorcitizen also.

Vadodara to bharuch bus hotel stop at Every hotel food quality is very bad and higher prize than mrp. During the day bus pessanger haven't any other option for take food. Hotel owner strickly obtain the high rate compare to mrp. Bus driver and cunductor says that we are not able to say any statement because gsrtc has given the permission for this hotel stop. So it is my humble request. Plz remove the contract of all hotel and give any other hotel. Thnx

First thing no counter staff is serious for passengers all passengers are facing problems in finding bus and on enquiry counter staff is not giving proper information they don't no the status of buses and also not behaving properly with passengers there behaviour is very rude with all even with women's also government buses are there for helping passengers but there system management is very poor if you can't solve this problem than what is the mean of Government Government is not for creating problems to people its for solving problems of people shame on this system ...

Bus stop before its location and go away within seconds insted of stop on bus stand that is very shamefull goverment

Aaje Petlad-Deesa Bus Nandasan Aavi Nathi Driver Bus Ne Overbridge Thi Laigaya Chhe Ne Ame Niche Waight Karta Rahya...

During booking amount is debited from my bank account Rs.290 but bus ticket did not generated.

Respected Sir/Medum

I was traveled on 8th May 2022 in below details route.
*GSRTC m-Ticket*MORBI NEW to SHANKESWARName:Falak RavalTripCode:0630MRVTRDEXP51PNRNO/OB:G51946054, GS20403544 DOJ:[protected], :06:30:00, EXPRESSSeatNo: 13, 14, 15, 24, 25, 26BoardingPt:MORBITxn Pass:pws7EDNQ Carry ID during jrny. T&C apply.

And found extra stop adding by conductor which is not in route, and also found roughly behavior by him when I ask questions.

And not shown he betch number and not given his name.

So I strongly recommend to take action on both conductor and Driver.And reply me as soon as possible.

Pls find the attachment.

Thanks and Regards
Jitendra Raval
[protected]

Dwarka mahesana bus no. GJ-18-Z-6978
Real time is ૧.૧૫ am But Arrived by ૨.૧૦ Am so do something about this Application

There are many bus available to carry people from Navsari to all over GUJARAT. But not a single bus available to go to Navsari from Surat in the evening hours. I own myself waited from 7:45 p.m.to 10:00 p.m to go to Navsari. There is no availability of bus from SURAT to NAVSARI and So, people of Navsari have to run like animals to return to Navsari. THERE IS A NEED OF BUS from 8:00 TO 10:00 p.m. to go to Navsari.

This complaint against conductor having missbheve with me. The ticket no. Is 059368. પોરબંદર depo. Date is 04/05/2022 and time is 16:59 am. Please contact soon [protected] and another contact no. [protected]. This conductor having rudly behave with me and please do the solution as soon as possible otherwise i have complaint in police statation

GSFC UNIVERSITY is located in dashrath. Many students are regularly come through gsrtc bus from Anand, Nadiad. After the completion of classes, when we are free to go home, . We wait for local buses to come below the bridge but all the buses are go on the bridge and we are suffering problems to go home .
Please resolve this issue as soon as possible

Dear sir,
I booked a e ticket through your website from Siddhpur to Dabhoi journey date 04/05/2022 PNR no. C51773456. Vehicle no GJ-07-YZ-7321.
But at boarding time the bus conductor refused to accept this ticket and he compelled me to buy another ticket in bus.
And he misbehaved me also.
You are requested to take a necessary action and refund me my booking amount

Thank you

Brajraj Tiwari
(Passenger)

Transection failed and the debit amount my account and after 22 days back I will not credit in my account. I have sent main at last one days but it will not response me and I have to try to call its helpline number but didn't pick up it.

Sir, please tell Deodar Bus Depot to take the bus from under Akhol char rasta Bridge.
I will be gone to Akhol to diyor but bus not stopped
Bus No: GJ-18-Z-546
Route name: Palanpur to Bhabhar
They are requested to take a atleast all ordinary bus from under Akhol char rasta bridge🌉

1) very dirty platform area & seating
area of traveler.
2) Since very long time i have seen not
working fans in platform no. 6th to
11th
3) It is very important to repair the fans
in summer season.
Thise all complaint are VERAVA DEPO ( SOMNATH )

નમસ્કાર,
જય ભારત સાથે આપ સાહેબ શ્રી ને જણાવ વાનું કે ખેડા ડેપો માંથી સાંજ ના સમયે 6:30 કલાકે ઉપડતી નાઈટ ની ખેડા _પેટલાદ બસ વાયા રતનપુર, રધવાનાજ, ઊંઢેલા, અલીન્દ્રા, હેરાંજ, ખંધાલી, નંદોલી, ભડકડ, Dabhou. મલાતજ, કાસોર, પીપળાવ, પાલજ થઈ પેટલાદ પહોંચે છે. વહેલી સવારે 5:00 પેટલાદ થી ઉપડી ખેડા જવા માટે ઉપર દર્શાવેલ તમામ ગામ માંથી આ બસ પસાર થઇ ખેડા પહોંચે છે. આ અંતરિયાળ ગામડા ઓમાં વહેલી સવારે ખેડા જવા માટે આ એક જ બસ છે. જેના થકી આ દર્શાવેલ ગામડા નાં લોકો અમદાવાદ તથા ગાંધીનગર જવા માટે આ બસ નો ઉપયોગ કરે છે.
આપ સાહેબ ને જણાવ વાનું કે છેલ્લા દસ દિવસથી ખેડા ડેપો દ્વારા આ રૂટ મનસ્વી રીતે કેન્સલ કરી દેવામાં આવે છે અધિકારી કે વહીવટ કર્તા ઓને પૂછવામાં આવે તો કહે છે કે ડ્રાઈવર નથી કન્ડક્ટર નથી એવા બહાના કઢવમાં આવે છે. પાછલા સાત દિવસ મા ત્રણ દિવસ આ બસ કોઈ કારણ વગર કેન્સલ કરી દેવામાં આવી છે. તા-23/4/2022શનિવાર. 27/4/2022બુધવાર. તા, 29/4/2022 શુક્રવાર આ ત્રણેય દિવસ ના રોજ આ બસ કેન્સલ કરી દેવામાં આવી છે. ડેઇલી પાસ હોલ્ડર વાળા તથા આ રૂટ ઉપર આવેલ દરેક ગામડા ના લોકો હેરાન થાય છે.. માટે આ બસ મહેરબાની કરી ને કેન્સલ કરસો નહિ અને નિયમિત ચાલુ રાખવા વિનંતી. આ બસ રૂટ મા આવક ઓછી આવતી હોય તો દિવસ મા ઍક ટ્રીપ ખેડા થી અમદાવાદ થી ખંભાત મારવા વિનંતી. અને સાંજે નાઈટ ની બસ ખેડા, પેટલાદ ચાલુ રાખવી.

આપ સાહેબ શ્રી નમ્ર વિનંતી કે આ નાઈટ ની બસ ખેડા_પેટલાદ ચાલુ રાખવી. બસ એજ. જય ભારત.

I am facing issue in bus service in route between surendranagar to nadiad. Bus never come on given time. Actual time is 8:05 frome surendranagar but never come on same time. Is this express bus but never seems as express bus average speed is between 40 to 55. And not one time but having same routine everyday. Even local bus/ trucks are taking overtake of express bus.i am having screenshot of bus speed. Even some express bus traveling between surendranagar to padti having more than 70 to 80 speed. Why difference between all buses in gstrc???? Also while booking tickets some time gsrtc app is not responding only show loading the page and also not getting booked.i am not at all happy with this service route between surendranagar to nadiad even there are more buses between this route. One more thing for gstrc app I am not able to cancel ticket from same. I am not happy to complain about this but time is precious and valuable so need to focus on same. I am complaining above issue 2nd time.

Dear sir.
I am central govt employee . i have a bad experience in your gsrtc service . please prepaid your ST condocor behaviour . nothing manor of Discussion with passanger .

Date -29/apr/2022
Bus root - Ahmedabad kaliyakua
Arrived from ahmedabad
After morning 1:40pm around i am not sure .
Please be a strict action otherwise i known more ways to ST clearance ..