Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

પ્રતિ શ્રી સાહેબ,
G S R T C

જય ભારત સાથે આપ શ્રી સાહેબ ને જણાવવાનું કે આજે તારીખ 25/03/2022 ના રોજ જસદણ ડેપો ની બસ જસદણ - સુરત બસ નંબર
G J 18 Z 6885 બપોરે 12.30 વાગ્યે ખેડા થી નડીઆદ તરફ જતી હતી એમાં મુસાફરી દરમિયાન મેં નડીઆદ સિટી માં રામ તલાવડી બસ ઉભી રાખવા જણાવેલ હતું જે ફરજ પરના ડ્રાઈવર એ અહીં સ્ટેન્ડ નથી એમ કહી ઉભી રાખેલ નહોતી, વધુ માં ફરજ પર ના કંડકર ને મેં કંપ્લેઇન બુક આપવા કીધું હતું ત્યારે તેઓએ ઓનલાઇન બધું થાય જ છે હવે એમ કહીને મારાં 3 વાર માંગવા છતાં પણ કંપ્લેઇન બુક આપેલ નથી.

દરેક બસના ડ્રાઈવર નડીઆદ સિટી માં એન્ટર થતા રામ તલાવડી અથવા મિશન હોસ્પિટલ અથવા પેટ્રોલ પંપ ઓવર બ્રિજ એ એમના નીતિ નિયમ અનુસાર ઉભી રાખતા હોય છે પરંતુ સદર બસ ના ડ્રાઈવર એ સિટી માં એક પણ સ્ટેન્ડ પર બસ ના ઉભી રાખતા સીધા બસ સ્ટેન્ડ હંકારી મુકેલ હતી અને ફરજ પરના કન્ડકટર એ અમે સુરત ક્યારે પહોંચીયે પછી એમ કહેલ હતું.

આપ શ્રી સાહેબ ને જણાવવાનું સરકારી નોકરી અર્થે અપ ડાઉન કરતા હોવાથી આ રોજ નો પ્રશ્ન છે જે રૂટ થી બસ પસાર થઇ એ જ રસ્તે રીટર્ન આવવાથી સમય અને નાણાં વ્યર્થ થયેલ છે અને અંગત કામ માં પણ વિલંબ થયેલ છે.જેની આપ શ્રી સાહેબ નોંધ લઇ યોગ્ય કાર્યવાહી કરશોજી

લિ.
મુસાફર

In the morning Valvada - Surat bus stopped after 6:30 AM corona and returned to Devma. There is no place to stand as the next bus coming from the front is full. So please start the bus as soon as possible ...

In the afternoon Surat - Valwada bus does not come regularly, if regular up-down has a problem, then request to start regular bus ...

Here by reguisted to you please allow online booking facility available from bavlaroad to bhavnagar, rajkot, jamnagar. Speacial A.c.bus krushanagar to cresent

લુણાવાડા ડેપો ની બસ નંબર GJ 18 Z 3396 અને ડ્રાઇવર બેઝ નંબર 396 તારીખ 24/3/2022 સમય 13/45 એ સોનેલા ITI સ્ટેન્ડ ખાતે હાથ કરવા છતાં પણ બસ ખાલી હોવા છતા પણ બસ ઊભી ના રાખી..અમે 45 મિનિટ સુધી વીરપુર ની બસ માટે તાપ માં ઉભા રહ્યા.

I had booked bus for 9.00 AM. From surendranagar to Ahmedabad but bus has not yet arrived and the call are not receiving on GSRTC complain number and also no answer from bus depo help desk.
Its 9.38 AM now bus is stilll not arrived .
Bus number- GJ-18-Z-2147
ROUTE - SURENDRANAGAR TO AHMEDABAD.

Dear sir
as per notice board toiler user charges @1 per head but there charge @10
after raise issue they have told u do which u want this thing know by every official
so please resolve this issue that type of overcharged as a big curpption
thanks
[protected]
if not solve than put this issue every where

7:00 A.M. Ahmedabad-Dahod Express bus categary change into Gurjar nagri by some irresponsible officer in Ahmedabad Depot

Some Daily passenger who have passholder & also passengers are hurressed on behalf of irresponsible officers

So please take action on it

Hon'ble Bus Depot Manager Mr. Shri Surat Subject- Regarding cleaning in the bus
Please be informed that the bus going from Udhana to Surat on[protected] has not been cleaned. So that every passenger has a problem to sit in the seat. If there is a seat that spoils the clothes, you know that Mr. as a conscious citizen, I request you to clean and put in it.
Jai Hind

Waghodia depo ni bus no GJ18 Z 1171 root vedpur thi waghodia na root pr.[protected] na roj waghodia bhulkabhavan school agad bus stop krel nathi.ane bus waghodia choki stop krel che. And school agad bus stop nathi kri. School na nana vidhyarthi o etle door thi Kai rite chaline awe. sware 10.vage school time pr bus ubhi rakhi nthi.to e bus na driver / conductor. Bus na ubhi rakhwanu reson.appe.so plz my complain accept and .jete driver/ conductor pr action lo

I am booking one ticket vadodara to Surat via Paytm. And this ticket time is 3pm and i am reaching before 3pm at station.this ticket is shown by inquiry office of vadodara station. Inquiry office man tell me to the bus arriving at 12 number stop and i am standing at that stop and all bus to going to Surat and i asking to all conductor to any reversed sheet but they all tell me and finally after 3 pm i am asking to inquiry office he told me bus is going they all are answering to rudely and they said to that is not our fault i am inquiring back back to when bus arriving plz tell me or information to me but no one take responsibility against reserves sheet that is not fare and also bus number not mentioned in ticket or any contact number not mentioned in ticket. So I am requesting to refund my ticket amount.

Had booked tkt for Volvo from Ankleshwar GIDC to Nehrunagar, Ahmedabad by GSRTC App online on 19th March 2022 at about 17.40 hrs. for a adult & a child with travel date as 21st March 2022 16.22 hrs bus time. Payment was done by my credit card for Rs. 569 with transaction No. [protected] and on the app I got the PNR No. G49875533. While booking, I had registered my email ID as [protected]@gmail.com & cell no. of the 1st passenger. No messages were recd. on the email ID or cell No. Fortunately I had taken the screenshot of the tkt. Thus after not receiving any messages, tried to retrieve the tkt from the app, but was unable to do so due to very bad app. After which I called up the help line No.[protected] but always kept on hold for atleast 15 mins with information that all executive are busy & then the line gets disconnected. I tried this for atleast 5-6 times, but all in vain as the results was same-no reply. Today when we went to board the bus, we were denied informing that the tkt is not been booked & had to again pay Rs. 621 offline traveling, thus we have paid Rs. 569 + Rs. 621 (twice). Even the control room at Ankleshwar GIDC ST stand was not in position to help, as the computers had failed at there station. Even lodging a complaint thru' the complaint site is a challenge.

Sorry to say, but I have never experienced such a worst situation & a third grade service. Please let me know, when will I get my refund of Rs. 569. I will also be escalating this complaint to Prime Minister / Ministry of Road Transportation & Customer Forum for such a worst service & asked the PM whether India is really shinning & are we really developing.

Nitin Shah
Ankleshwar

Dear sir/mam
My ticket book to kathlal to chotila hiway PNR number G49871039 but bus not receive to pick up point please refund my amount (bus depo santarampur) bus time 22:00

Dear Team,

In Manavadar town which is located in Junagadh district in Gujarat state, there was a bus named Batva-Ahmedabad at 9.00 PM.

Very good staff and it was regular and very good crowd and booking from Batva and Manavadar but due to some reason this bus is stopped now and people here is facing huge problem. No other alternative options available for this.

Its my humble request to track data of income come from this bus and track this issue and if possible restart again and give us a huge smile as gift

Thank you.

There is no bus service provide on Valsad to Kakadmati route during night time..Before lockdown two buses running on that route i.e one from valsad to chichai and other valsad to velvach.
People are facing problem for transportation on that route..
After lockdown there is no single bus running even in day time and night time.
Even after complaining to GSRTC depot valsad..There was no response..
Please look after it.

Dear Sir/ Ma'am,
This is with reference to the attached ticket. I booked my ticket online a day before. At the day of travel I reached Baroda Central Bus Stand on time. The time of travel was 7:50 AM

Around 8:10 AM bus arrived at the bus stand but didn't parked at the platform.

We were tracking the bus, when the bus starts moving out, we (me and my Husband) ran after the bus, but the driver didn't stop the bus. Running after the bus was so risky as it was the arrival and the departure gate. We took so much risk and is not acceptable at any condition. we were shocked that the driver didn't stop the bus after viewing it from rare view mirror.

I want the authorities to take serious action against the driver or the person concerned.

Kindly accept my application and take serious action against the driver / concerned person. Pl. revert at the earliest.

For your reference, screenshot of the ticket is attached herewith.

For your reference i am attaching the details of ticket here.

At Mandvi Kutch Bus station the platform have steps platform type arrangements but the steps are nearly invisible due to the same colour of tiles throughout the platform. Due to this uneven surface passanger have fall or trip many times. So kindly make this unevenness of platform visible so that any age of passanger can walk through platform easily.

Bas haji sudi avi nathi zalod bas stop par 8:10 che bas

GSRTC: PNR:G49796184, DOJ:18/03/2022, Pickup Point:BHAVNAGAR BUSSTAND, Time:14:30, Crew No:[protected], GJ-07-YZ-6848.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G49796184

Ye bus ne uske pickup stand nari chokdi bhavnagar pe bus khadi ny rakhi hai last 2 bar se esa ho rha hai 10. Km aage jake customer ne piche bhag ke khadi rakhi hai bus pls take action

Hello Team,

I have a booked the ticket for Ahmedabad to Ambaji on 18 March"22. Here, I mentioned my ticket details for your reference. When I take a bus, Conductor has told me that seat anywhere, there were not fixed seat even I have booked the ticket and reserve the seat for my travel. He has given seat to his relatives and told me that seat somewhere. This is unethical and not expectable behaviour

I'm waiting for your revert and take necessary action ASAP.

My Ticket details as below

*GSRTC m-Ticket*AHMEDABAD RANIP to AMBAJIName:HemangTripCode:0500ABDAMJEXP51PNRNO/OB:G49483541, GS18853271 DOJ:[protected], :05:20:00, EXPRESSSeatNo: 10BoardingPt:AHMEDABAD RANIP(SUBHASHBRIDGE)Txn Pass:7QVCjs9b Carry ID during jrny. T&C apply.

Thanks & Regards
Hemang Rupani
[protected]

Hello i am doing updown from jamnagar to rajkot everyday, today i showed my student pass to conductor of mini bus intercity he doesn't allow it and told me to get down from bus.according to gsrtc rules mini bus should allow student pass but they are not doing it. Please do the needful as soon as possible. And make a rule for it.
Hope you do the needful.