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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Feb 25, 2026
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 51

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R
Rudra Dave
from Ghumarwin, Himachal Pradesh
Feb 10, 2022
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Dear Sir/Madam

I m tired to write complaints for Nadiad to Dakor Bus at evening after 6.10 pm

6.20 Bus not coming regularly

And not satisfy with the answer from nadiad depo.

They will not arrange the bus from nadiad Depo

Can you help or not???

Please do the needful asap.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    A
    AMIT UNJIYA
    Feb 9, 2022
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    Ticket refrence no : GS18145491

    572/- Rs deducted from my account but ticket are not confirmed.
    Please refund the amount as soon as possible.

    Email id [protected]@gmail.com
    Phone number: [protected].
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      R
      R Vaniya
      Feb 9, 2022
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      Address: લાકડિયા - કચ્છ

      રવેચી - માંડવી બસ મોડી આવવાના કારણે વિદ્યાર્થીઓ, નોકરીયાતો તેમજ અન્ય મુસાફરો સમયસર પહોંચી શકતા નથી. વહેલી સવારે ચિત્રોડ લાકડિયા તેમજ સામખિયાળીથી અન્ય બસ કે બીજી કોઈ સુવિધા ન હોવાથી લોકોને હેરાનગતિ સહન કરવી પડે છે. તો આ બસ સમય પર નિકળે અને સમય પર પહોંચાડે એ બાબતે ઘટતું કરવા વિનંતી.
      આજે તા. 9/2/2022 સમય- 6.50 am
      હજુ બસ આવી નથી .
      GJ 18-Z 4889
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        B
        Bhavesh a
        Feb 8, 2022
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        I have booked ticket from Ahmedabad to Dhrangadhra on 08 February 2022 and timing of bus is 03:00PM. My amount is cut from my bank of baroda account but my ticket is not booked. I try to call gsrtc but no response comes from gsrtc. They only send one message, here it is:- Payment of Rs. 162.00 to GSRTC succeeded. Your transaction id is IUUPIU[protected].

        My Ref. No is :- GS18215199

        I request you to solve my problem as soon as possible.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          K
          Ketankumar Rathva
          Feb 7, 2022
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          Address: B 73 SHUBHLAXMI SOCIETY

          Sir,
          I commute from Vadodara to Sachivalay, Gandhinagar daily. The bus for Sachivalay starts from Panigate bus depot and I reach at Sachivalay on time in morning. But at evening the bus departs from Sachivalay at 5.45 p.m. As you may be aware that staff from Sachivalay and other office can leave the office at 6.10 pm. I hereby request you to kindly change the evening time and do the needful to depart the bus at 6.15 pm onwards from sachivalay. So we can avail the evening time journey to Vadodara. And please it is to be noted that this is the only bus which has been started to commute from Sachivalay to Vadodara.
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            S
            SandeepPankhaniya
            Feb 6, 2022
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            GSRTC: :06/02/2022, Pickup Point:MEHSANA, Time:18:45, Crew, GJ-18-Z-3106.
            The bus starting point is from old bus stand mehesana to ahwa
            But this bus didn't came till 7:30 and also it departure time is 6 :45
            This much late and not sincere
            I was having an important work but due there irregularities I won't be able to reach on time
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              B
              Balas Duda
              from Delhi, Delhi
              Feb 5, 2022
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              Address: Una

              Respected sir,

              On 5th Feb-22 I booked an online ticket having details are as follows
              *GSRTC m-Ticket*UNA to BALEJ PBR
              Name:Balas Duda
              TripCode:1430UNAPBREXP51
              PNRNO/OB:G48252287, GS18107847 DOJ:[protected], :14:30:00, EXPRESS
              SeatNo: 20
              BoardingPt:UNA
              Txn Pass:CAyF2qTB

              When I reched at the una depot at 2:20 PM and I asked to inquiry officer he said this bus was departured recently at 2:15 PM

              Afterward I have booked new ticket for next upcoming bus . Many try to your helpline number but they were didn't hanged up my call
              So, I request you to resolve my problem and please brefund my money.

              Thanking you
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                H
                HiteshKashiyani
                from Jamnagar, Gujarat
                Feb 5, 2022
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                Address: Jayva

                Rajkot thi jamnagar na rut ma lokal bus sav ochhi chale chhe ane aa corona na samay ma lokal bus vadharva vinanti. st bus na driver potani marji mujab bus chalve chhe . lokal na stop upar bus nathi rokta. bus lokal hova chhata intercity nu bord rakhi bus intercity chalve chhe
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                  8
                  8511712494
                  Feb 4, 2022
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                  GSRTC: PNR:G48267323, DOJ:04/02/2022, Pickup Point:SAMAKHIYALI, Time:18:15, Crew No:[protected], GJ-07-YZ-7567.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G48267323.

                  This Bus not pick me at Samakhyali bus depot, even bus not arrived there, and bus direct through highway passed but not pick me even I already reservation it . I arged to responsible people why they not picked me and I want explaination/ refund my money .
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                  Bus not coming at gedi road although booking did and I miss a bus to pick up..pls refund me*GSRTC m-Ticket*GEDI ROAD to ANAND Name: SANTOKBEN bhatiya TripCode: 0700RPRANDEXP51 PNRNO/OB: G50712576, GS19630040 DOJ: 11/04/2022 DepTime: 07:20Hrs SeatNo: 16, 17 Class: EXPRESS BoardingPt: GEDI ROAD Txn Pass: KEuvy9Sr Carry ID during jrny. T&C apply.
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                    N
                    Nasirkhan Pathan
                    from Nadiad, Gujarat
                    Feb 4, 2022
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                    I live in Thasra, the applicant and have a job at Civil Hospital, Petlad. Amo Thasra to Petlad ST. About 50 kg in the bus. M. As much as we do subdowns.
                    Our complaint is that there is not a single local bus from Nadiad to Thasra after 6:15 pm and all the buses are very irregular. Also, there is not a single express bus from Nadiad to Dakor after 6:00 pm. And when we are standing Nadiad Mahagujarat, if we touch any bus going towards Dakor, the bus does not stop.
                    Hence our ST from Nadiad to Thasra. There is a complaint against the bus route that we also work in the health department and do social work. We also have a society, a family. We also have to get home on time. So that S.T. Such negligence of the depot causes us a lot of trouble and also hinders our government duty. Also, we are not the only victims of the problem but many government employees. So that such a serious problem is disposed of expeditiously. We are ready to be present at the district level depot in this regard.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      R
                      Rana123A
                      from Khambhat, Gujarat
                      Feb 4, 2022
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                      Address: Khambhat

                      Today at Limbasi stand bus stay but conductor allowed only one person to sit in a bus because tickets machine not work. My question is why only one person allowed other why not??? One person is special person of conductor??? Rules are same to all citizens. Bus No is GJ-18Z-4423 bus route is Ahemdabad-Khambhat-Dhuvaran. Conductor has bad behave to me.
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        V
                        Vishnu Kumar leuva
                        from Ahmedabad, Gujarat
                        Feb 2, 2022
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                        05.05 સંતરામપુર તા.02.02.2022
                        05.00 રાજકોટ
                        05.10 દાહોદ
                        આ તમામ બસ હલધરવાસ ચોકડી પર આ સમય દરમિયાન પેસેન્જર હોવા છતાં ઉભી રાખવામાં આવી નથી આ બાબતે ઘટતું કરશો નહીં તો જવાબ આપવા તૈયારી રાખશો
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          A
                          Afzal vhora
                          Feb 2, 2022
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                          પ્રતિ શ્રી,
                          પરીવહન અધિકારી શ્રી
                          એસ.ટી નગર, નડિયાદ
                          અરજદાર: નડીયાદ ના મુસાફરો વટવા રામોલ ચોકડી થી નડિયાદ આવવા માટે
                          વિષય: અમદાવાદ આણંદ રુટ ની ઝિજે-૧૮-૨૧૦૮ નંબર ની બસ જે ૧/૨/૨૦૨૨ એ ઝીજે- ૧૮-૪૪૮૪ ની બસ આવી હતી તે બસ ના ઊભી રાખવા તથા ડ્રાઈવરે કરેલા ગેરવતૅન અનેબફામ જવાબ આપવા બાબતે
                          આદરણીય સાહેબ અથવા ડેપો મેનેજર,
                          ડેપો મેનેજર મેડમ ને આજે જણાવતા દુઃખ થાય છે કે તમારા જ ડેપો મા રહેલા ડ્રાઈવરે ભલા કાકા જે બેઝ નંબર :૧૨૪૪૬ અમદાવાદ થી આણંદ રોજ સાંજે ૫:૩૦ કલાકે રામોલ ચોકડી લઈ ને આવે છે તો તે બસ મા જગ્યા હોવા છતાં રોજ ઊભી રાખતા નથી. અને ગઈકાલે તારીખ: ૧/૨/૨૦૨૨ ના રોજ બસ ખાલી હોવા છતાં ન ઊભી રાખી અને અમે ચાલુ બસે ચઢવા જતા જમીન પર પટકાતાં બચી ગયા અને બસ મા ચઢી ને જયારે ડ્રાઈવરે ને કેહતા ડ્રાઈવરે એ અપ શબ્દો બોલીને ધમકાવ્યા અને અમોએ સામે કેહતા હતા કે તમારી કંપલેન અધિકારકારી ને કરી શુ ત્યારે અમને ભલા કાકા એ ધમકી થી કીધું કે જે ને કંપલેન કરવી હોય તેને કરો.
                          તો શું આજ કેહવવા મા આવે છે ડેપો દવારા કા તો આવા વતૅન મુસાફરો સાથે કરવાનું કહેવામાં આવે છે અમો રોજ અપ ડાઉન કરવા વારા મુસાફરો છે અને એ સમય પછી કોઈ બસો ન હોવાથી અમને ઘણી મુશ્કેલીઓ પણ
                          પડે છે અને રોજ બસ રોજ અમારે ભાડું ખરચી ને પ્રાઈવેટ સાધનો મા આવવું પડે છે તો આ બધી પડતી તકલીફ નો જવાબદાર કોન??
                          અમો પાસ ધારકો છે તો શું અમે તો રુપિયા ખાલી ખચૅ કરી એ છીએ એમ કહી સકાય કા તો અમને સાફ ના કહી દો કે પાસ ના કઢાવવા બસ સ્ટેન્ડ હોય તેમ છતાં નથી ઊભી રેહવા ની. અને જે ડ્રાઈવરે ચાલુ ડયુટી એ કરેલા વલણ નો જવાબ જોઈએ છે. તે થી આપ ડેપો મેનેજર ને
                          જવાબ આપવા વિનંતી.
                          અને અમોને પડતી હાલાકી નુ નિવારણ લાવવા આજીજી કરીએ છીએ. અને અમોએ કરે લી કંપલેન પર કાયૅવાહી કરી મહેરબાની કરશોજી.અમો કરે લી કંપલેન ની કોપી મુકી છે
                          તા:૨/૨/૨૦૨૨
                          નડિયાદ
                          નકલ રવાના :-
                          ડેપો મેનેજર, નડિયાદ
                          નડિયાદ
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            V
                            vishantmodi
                            from Palanpur, Gujarat
                            Feb 1, 2022
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                            Address: 12, TULSI PARK, GOBRI ROAD, GATHAMAN GATE, PALANPUR

                            Incident date : 01/02/2022
                            incident:
                            1) PALANPUR- ZALOD(DAHOD) bus na driver ne public sathe vat karvani koi system j nathi, vadhu ma emne bus stand ni andar j hath uncho kari ubhi rakhvano try karyo pan emne bus ne etli speed thi bahar kadhvano try karyo k jo koi ne pan bus touch thai jay to pan te tya dhali pade.
                            2) jyare bus ne jabarjasti ubhi rakhavi bus ma chadya ane emni sathe vat karvano try karyo to bilkul asabhya bhasa ma vat kari, bus mara bapa ni 6, nai besva dau, tamara thi thay te kari lo amaru union ladi lese, bus ma bethela loko ne evu lagyu k aa driver koi nasha ma vat kari rahyo k kem?
                            3) ame bus na ubhi rakhvanu reason puchyu to k tamne kevu jaruri nathi.

                            conductor ne fariyad pothi ni mangani mangani kari to k amne fariyad book nathi apeli tame online jene kevu hoy ene kai do ame joi laisu.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              N
                              Nkpatel3360
                              Jan 31, 2022
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                              Address: પરીવહ અધિકારી શ્રી. એસ.ટી નગર. નડિયાદ

                              પ્રતિ શ્રી,
                              પરીવહન અધિકારી શ્રી,
                              એસ.ટી નગર, નડિયાદ
                              અરજદાર ઃ- દહેગામ થી કપડવંજ રૂટના મુસાફરો ...
                              વિષય : - દહેગામ મકામેથી કપડવંજ મુકામે આવતી જી.જે.૧૮ ઝેડ ૫૬૦૮ વાળી બસનો જૂનો સમય ક૨વા બાબત ..
                              મે સાહેબ,
                              સવિનય સહ આપ સાહેબને જણાવવાનુ કે :
                              અમો દહેગામથી કપડવંજ મુકામે જતા આવતા કાયમી મુસાફરો છીએ અને અમારી નોકરીનો સમય સવારથી લઈને સાંજનો છે અને સદર ઉપરોકત વિષયમાં જણાવેલ બસ સિવાય બીજી બસ રાત્રીની કોઈ ન હોવાથી આ એકલી જ બસ છે અને સદર અમો ધંધા તેમજ નોકરીવાળા હોઈ સદર બસનો ટાઈમ જે જુનો ચાલતો હતો સાંજના ૬-૪૦ નો હતો તે બદલીને હાલમાં નવો ટાઈમ સાંજના ૬-૩૦ વાગ્યાના કરેલ છે જેનાથી અમો મુસાફરોને ઘણી જ તકલીફ પડી રહેલ છે અને અમોને બસ મળી રહેતી નથી અને અમાર પ્રાઈવેટ સાધન કરીને આવવુ પડે છે અને આમ અમોને તકલીફો પડી રહેલી હોઈ જેથી આપ સાહેબને શ્રી ને અરજી કરવાની જરૂર પડેલ છે.
                              માટે જે જનો ટાઈમ હતો બસનો સાંજના ૬-૪૦ નો એ અમો સૌને અનુકુળ હતો જેથી અમારી અરજીને ધ્યાને લઈ સદર દહેગામથી કપડવંજની બસનો સાંજનો ટાઈમ : ૬-૩૦ થી બદલીને ૬-૪૦ કરી આપવા મે.કરશોજી.
                              તા : ૩૧/૦૧/૨૦૨૧
                              કપડવંજ.
                              નકલ રવાના :-
                              ડેપો મેનેજરશ્રી, કપડવંજ.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                K
                                Kakkad devarshi
                                from Junagadh, Gujarat
                                Jan 31, 2022
                                Resolved
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                                Resolved

                                Dear Sir

                                GJ 18 Z 8499
                                (Junagadh-Deesa)

                                I have a student pass( junagadh to jetpur) having code number 132280

                                Conductor jayesh (Deesa depo) has not allowed to travel who having student pass.

                                I requested to conductor to show order or any reason for not allowing but he did rude behaviour with me and not reply properly and forced me to either take ticket after giving such amount or get out of the bus

                                Bus timing is 7.15 from Junagadh

                                Hope will you see this matter at most priority and resolve it.
                                Jan 31, 2022
                                Complaint marked as Resolved 
                                i am student and i have student pass( junagadh - jetpur) my college timing is 11:00 a.m to 6:00/6.30 p.m. the travell time from my college to bus stand is 25-30 minutes. next bus is Junagadh - deesa is took off at 7.15 p.m. the bus conductor refused me for student pass and forced me to take a ticket on giving amount and being rude with me and not ready to listen a single word the conductor name is jayesh at deesa depo
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  P
                                  patelkumar
                                  from Gadhinglaj, Maharashtra
                                  Jan 31, 2022
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                                  Address: Gujarat nadiad

                                  Kapadwanj Depo mathi morning bas Gj 18 Z 7295 time 5:50 am bas time kapadwanj to Gandhinagar je bas Dehgam Depo ma in time 6:40 am and gandhinagar 7:20
                                  Je Bas Gandhinagar thi return 8:00 am a upde che to te Bas 0:40 minutes wait kare che Ane kapadwanj Depo mathi vehli upde che. Ana pehla Kapadwanj Depo mathi bas upde che tena time ma bov gap nathi Ane a bas pachi biji koe bas nathi to please I request to you sir this Bas time chenge 6:00 ya 6:05 am Kapadwanj Depo mathi karva maherbani 🙏🙏🙏🙏
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    K
                                    Kakkad devarshi
                                    from Junagadh, Gujarat
                                    Jan 29, 2022
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                                    Bus conductor jayesh ( deesa depo) of junagadh deesa 7.15 pm refused to give ticket of junagadh to jetpur on the basis of student pass. And forced me to take a ticket after giving such amount.
                                    I have student pass of junagadh jetpur.
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      D
                                      Dipanshu4
                                      from Hathras, Uttar Pradesh
                                      Jan 28, 2022
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                                      Address: Becharaji, Hathras, Uttar Pradesh

                                      The bus conductor was giving the street and was saying this is my area or I or my friend hit the road or was also talking about doing the street or was talking a lot.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                      Jan 28, 2022
                                      Updated by Dipanshu4
                                      The bus conductor was giving the street and was saying this is my area or I or my friend hit the road or was also talking about doing the street or was talking a lot.

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                                        V
                                        v.s.prajapati
                                        from Ahmedabad, Gujarat
                                        Jan 28, 2022
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                                        We inform you there is not a single local bus from visnagar to unjha after 6:30 pm so local passengers have trouble getting to home we request that the local bus which was Bayad Palanpur be re localized which now express or take a local bus from visnagar to unjha any st depo so that local passengers do not get in trouble
                                        I hope you arrange local bus from visnagar to unjha after 6:30 Pm

                                        Thanks

                                        Vijay Prajapati
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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