Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Dear Sir/Madam,

I Satyam Kapadiya regular commuter of our beloved GSRTC service. I have reserved one seat in Dhanera Modasa Bus through our GSRTC app for date 03/01/2022.

But as I am from Kanodar, and I have booked ticket from Palanpur- Himatnagar, but unfortunately I got late today and requested GSRTC bus depo Palanpur via landline and also by previous conductor (as present conductor details I didn't recieve on my phone ) contact no to stop bus at Kanodar Hussein Takery bus stop..

Bus route is from kanodar only, but as in online booking it doesn't show Kanodar stop
So I have to go Palanpur everytime as they not stop at Kanodar bus stop but they are flexible to stop at other stops.

Even Bus conductor also talk rudely with me, If Kanodar is not the stop in this route then is it right to stop at other stops which are not mentioned in Bus stops ???

When I asked him why everytime I am not getting message about bus contact no and tracking details If said talk to higher authorities it is not there duty to message. While for other bus routes I get messages each time. and also Covid protocol was not followed conductor was without mask.

I am regular traveller for this route for every Mondays as I am working at Himmatnagr as Branch Manager in PSU bank

I requested to you take proper action against concerned authorities for such pathetic service.

Kindly do needful.

Thanks & Regards

Satyam Kapadiya

Conductor changed the route and bus would be late for 30 minutes to reach at rajkot. Bus route is from Junagadh to krishnanagar. Time was 6:15 to start from junagadh

There are many people are travelling daily from Ahmedabad to Nadiad (Kheda district) for job, engaged peofession, Students and others local residency.

There has been observed NO BUS AVAILABLE IN THE EVENING FROM NADIAD TO AHMEDABAD. Many passaengers have frequently given written application for the same matter to bus stop controller.

There are no action has been taken till the day. Due to COVID-19 pendamic there are no local train are running therefore people having only a option to travel by bus.

You are requested to look into the matter at the earliest.

Thanks

આદરણીય સાહેબ
મેં તારીખ ૨૦-૧૨-૨૦૨૧ ના રોજ ઓનલાઇન કસ્ટમર કમપલેઈન કરી હતી જે નો આજ તારીખ ૩૧-૧૨-૨૦૨૧ સુધી કોઈ પણ પ્રકારનો પ્રેતીસાદ મળ્યો નથી મારા અરજી નંબર [ID: 3075531] છે.

Hello sir/medam i am locomotor disability person, i have divyang bus pass . I book online ticket for ahmedabad to morbi road but all times failed ... All process done then error come... Can you explain why that happen all times ??? we mention screenshot check it.

Respected Sir,

on dated 09/12/21 i was booking my ticket through mobile application but at last my amount was deducted but conformation page was not open due to your server error and also not received booking conformation text message. my Reference no was GS16988992. please check attached my screenshot and help me to refund my amount.

Thank you.

I am Hakim sodawala, i have booked an online ticket from morbi to mandvi journey date is 29 December 2021 departure time was 5:20 pm, My PNR no. Is G47122158, I was waiting by 5:00 pm and was continuing waiting till 8:00 pm bt the bus not come and i go home without travelling my journey, and also i have complaining about the worst behave of your gsrtc inquiry person on bus deport.. He is not replying the answers and also not giving any information regarding the journer bus.. Pleaseee upgrade your services, this is the worst experience and i am totally frustrated by your service.. 🙏🏻🙏🏻 please refund my tickets money to my bank account..
My name, Hakim sodawala
My contact number, [protected]
My tickets pnr no. :- G47122158

મે. સાહેબ
સવિનય સહ જણાંવવાનુ કે
કેટલા દિવસ થી ભરુચ ભોલાવ એસટી ડેપો કંટોલર બુથ નો ફોન બંધ છે
જે ચાલુ કરવા નમ્ર અરજ છે.
પેસેન્જરોને બસો નો સમય પૂછવા મા તકલીફ પડે છે,
કેટલાક વખત કંટોલર બેઠા હોય છતા ફોન ઉપાડતા નથી. જે અમો પ્રત્યક્ષ જોયુ છે.
કામચોર કર્મચારીઓ એટલુ ફોન નુ ડબલુ બનાવવા બીએસએનએલ પર ફોન કરવા તૈયાર નથી. માટે
ઘટતુ થવા વિનંતિ છે.
આભારસહ
લી. આપના વિશ્વાસુ.
ભરુચ શહેર તેમજ ભરુચ જિલ્લા ગ્રામ્ય પેસેન્જરસ સંઘ વતી..

Conductor not properly answer and bus is very let 10.25 time 12.12not propar location
Zalod to kalavad 29/12/2021

I was at Gokul nagar, bus stop near Manavadar on 26/12/2021, time : 16.45 for waiting a bus for Junagadh. At a moment a bus Bantwa- Junagadh was passed. I raised my hand, and driver looked at me also yet driver has not taken care to stop the bus. Gokul nagar is already authentic bus stop. however your staff are not interested in business. There after I went by private bus 'Narayan'.
Jitendra Jobanputra, Junagadh

Irresponsible driving by the driver of bus number GJ-18 z 2159, driver was too overspending, wrong over taking on 2 way road at rainy night today, at the place(Matthal high way)

Krishnanagar to gariyadhar via lathidad bus late 1 to 1.30 o'clock late after 15 days

What is the purpose of reservation of common people in the seat of persons with disabilities?

Where do people with disabilities sit after making reservations in advance?

I have been waiting for 3 hours from Dahod to Surat but all the buses coming from 5 pm to 8.30 am full reservation and maybe all the buses coming will come with full reservation. Please do not make reservations for the disabled in such a time in the crippled seat. The seat should be vacant for the crippled.

Don't know when to get a seat?

Drivers of bus from Sidhpur to Patan do not stop the bus at Bindu Sarovar pickup point in the evening.
Especially the driver of Ratanpol Patan bus does this every day.
Since there are no buses in the evening, we have to wait a long time and all the drivers do not stop the bus so it is annoying.
Passenger passes do not stay in the majra and do not have to go privately
Please resolve this matter immediately

સિધ્ધપુર થી પાટણ ની બસ ના ડ્રાઇવરો સાંજના સમયે બિંદુ સરોવર પીકપ પોઈન્ટ હોવા છતાં બસ ઊભી રાખતા નથી
ખાસ કરીને રતનપોળ પાટણ વાળી બસ ના ડ્રાઇવર રોજ આવું કરે છે.
સાંજના સમયે બસો ના હોવાથી ધણી રાહ જોવી પડે છે અને એમાંય ડ્રાઇવરો બસ ઉભી રાખતા નથી એટલે બવ હેરાન થવું પડે છે
પેસેન્જર પાસ પણ મજરે રહેતો નથી ને ના છૂટકે પ્રાઇવેટ સાધનમાં જવું પડે છે
સત્વરે આ બાબતનું સમાધાન કરી આપવા વિનંતી.

Have booked a ticket from TALAJA to AHMEDABAD on route MAHIVA-GANDHINGAGAR

i have made payment via UPI

money deducted but ticket is not confirmed..

attachingbank statement for the transactions

We are a college students there are less local bus, we can't get local buses

I have booked a ticket from TALAJA to AHMEDABAD on route MAHIVA-GANDHINGAGAR

first booked via mobile then money deducted and ticket not confirmed
second time I uses computer but same problem

i have made payment via debit card...

money deducted but ticket is not confirmed..

attachingbank statement for both the transactions

There is no bus available at time period 5PM to 6PM