Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

GJ 18 1985
Bhabhar Mansa 19/11/2021 2.25PM
Bus Driver Smoking On Duty...
Take Action Against Him Otherwise I Send More Video And Photos Media And Social Media ...

Respected sir there is a ST Bus stop called Government polytechnic College Raska near raska check post village raska district Kheda state gujrat, village students use to travel from this stand to Maninagar and during that period there is a ST Bus no GJ18Z 5560 comes from Borshad and goes to Ahmedabad, but not stopping at this stand . Sir please take necessary action in the favour of these village students.

This is the new gartc busstand, dholka...since long time there is no one present in help desk...as u can see there is lock since long time...all passengers suffer due to lack of information about buses ...i strongly recommend you to chek why there is no one in help desk ...nd take action ..its a request from all passengers present here...

Hope u understand the problem nd take action according...nd if your job is not related to this work then pls send or forword this messsage to responsible representative of gsrtc management

I have Booking Ac sleeper bus Rajkot to Ahmedabad..Bus arraival time at Rajkot 22:10 but bus yet not reach at time..Bus was delayed more than 2 hours..GSRTC customer care team and depot manager not supportive and not provided any solution..Gsrtc team tolde me please raise refund and take other bus after 2 hours of my Boarding time

Please Strictly action against GSRTC TEAM because we have pay more money for comfortable travel experience but they not up to the mark...

રવેચી થી ભુજ વાયા: દુધઈ જવા માટે ની બસ વારંવાર કહેવા છતાંય મોળી નીકળે છે ...ભચાઉ થી બસ ને નીકળવાનો ટાઇમ ૭:૪૫ છે એની જગ્યા એ ૮:૩૦ કલાકે નીકળે છે...કન્ડક્ટર કહે છે અમારે જમવું છે તો સર અમારે ત્યાં સુધી માં તેમની રાહ જોઈ ને બેસી રહવાનું ...અમે બધા દરરોજ એજ બસ માં ઘરે જઈએ છીએ...સર અમે પણ બધા નોકરિયાત જ છીએ ઠીક છે સાહેબ એક બે દિવસ આતો દરરોજ આજ પ્રશ્ન સામે આવે છે તો સાહેબ મારી નમ્ર વિનંતી છે કે આ મારી અરજી વાંચી ને આ પ્રોબ્લેમ પર એક્શન લેસોજી...જય હિન્દ..જય ભારત ...

The arrival time of the bus at Kodinar is 15:55 but the bus is still in Una at 15:55.

Respected Sir/Madam,
This is regarding above mentioned subject. It has been observed that the bus running between Rajula to Bhuj is having very poor condition. Seats are not working properly.

The distance between these two stations is approximately 450 kilometres and it takes almost 12 hours of journey. It is difficult to travel in such conditions. We believe that GSRTC is doing it's best in other routes, but you are requested to please give some extra time and resolve issues to give optimum amount of comfort to the passengers.

I hope that the GSRTC will take some serious action on this and resolve the issue as soon as possible. Thank you in advance.

Please note that bus no is. GJ-18-Z-2162

Today on[protected] I was waiting for GSRTC bus at Jakatnaka Bus stop, Jasdan city, Rajkot District.
Around 16:02 pm Barvala-Jamnagar bus has passed from the stop, although I have raisd hand to stop the bus but it couldn't.

I am working as a Dy Mamlatdar & Executive Magistrate (MDM) at Jasdan Mamlatdar office. IT was very important for me to reach collector office Rajkot in time. But it couldn't get possible only because of the carelessness of GSRTC's bus driver. Please note down my complaint regarding driver/bus conductor's mischief.

Thank you and eagerly waiting for your reply.

Jay Rajavadha
Dy Mamlatdar & Executive Magistrate
Jasdan, Rajkot

I am traveling on gj18 z 3047 at 16-11-21 time 1.26.a.m. ticket no 032943 Malaya to madhapar in that behaviour of coundctor is very roud and dis respactfull with passenger so please do something about it

Respected Sir,

The bus from Ahmedabad to Dahod (Express) at Kheda Depot has a bus time of 08:15 pm but it brings the bus to the platform at 08:40 every day. If asked, he will say that the bus time has changed. When another new driver and conductor, he arrives at the appointed time. On-line booking fences are also disturbed and at half past eight, a passenger from Dahod sits in the another buses of Dakor route. After they bring The bus in platform.

If there is no other express bus from Ahmedabad to Kathlal from 07:20 to 08:20 then this causes inconvenience to the daily commuters.

Please keep the bus on the time according to bus timetable

Thank you very much

Dear sir,
I have booked bus ticket in semi sleeper bus BHUJ - TALAJA from Bhachau to Bhavnagar.
Trip code 1445BHJTLJSLP30
PNR no. G45398203
seat number 22, 23 & 24 of which one of seat is damaged badly so i request you take action on the responsible person & provide everyone some comfortable seating since traveling from Bhuj to Talaja is so far so i request you to take appropriate & strict action on Depot manager.

Yours Sincerely
Brijrajsinh

હું gsrtc બસનો ગ્રાહક હતો જે અમદાવાદ થી ધાનેરા જતી હતી. આ બસ સવારે 10.30 વાગ્યે નઈનકમ ટેક્સ (અમદાવાદ) થી ઉપડતી હતી અને હું બસમાં હતો. મેં ડ્રાઈવર અને કંડક્ટરને પૂછ્યું કે તેઓ બંને હતા. વાઇફાઇ ઉપલબ્ધ નથી અને મેં આ બસમાં મુસાફરી કરવા માટે 229 રૂપિયા ચૂકવ્યા છે. gsrtc ના નિયમો અને વેબસાઇટ્સમાંતે સ્પષ્ટ રીતે લખેલું છે Wifi સેવા તમામ ગ્રાહકો માટે ઉપલબ્ધ છે. પરંતુ તે બસમાં તે ઉપલબ્ધ ન હતી અથવા કામ કરતી ન હતી, મેં બસ ડ્રાઇવર અને કંડક્ટર બંનેને પૂછ્યું. હું આ સેવાની તરફેણમાં ઝડપી પગલાં લેવા માંગું છું કારણ કે અમે આ માટે 229 ચૂકવીએ છીએ તેથી અમને બધી સેવાઓ અપડેટ મળવી જોઈએ. હું આ સેવા માટે ચૂકવેલ મારા પૈસા પાછા (રીફંડ) માંગું છું. મારો ફોન નંબર [સંરક્ષિત] છે. હું ઈચ્છું છું કે સેવા નિયમિત રૂપે ખોલવામાં આવે અન્યથા તમારે કંઈક કરવું જોઈએ કારણ કે 229rs ચૂકવી રહ્યા છે અને તેના બદલામાં અમને સેવાઓ મળી રહી નથી. મારી તમને વિનંતી છે કે તમે ઝડપથી પગલાં લો. હું તમારા જવાબ અને કાર્યવાહી અને રિફંડની પણ રાહ જોઈ રહ્યો છું. આભાર. મારું નામ અરવિંદ કુમાર સેન છે. મેં [protected]@ gsrtc પર પણ ફરિયાદ સબમિટ કરી છેપરંતુ તેઓ મને જવાબ આપતા નથી. મેં આ ફરિયાદ gsrtc ના કંટ્રોલ પોઈન્ટ પર બસ સ્ટેશન પર પણ નોંધાવી છે . કૃપા કરીને મને રિફંડ કરો અને તે સેવા શરૂ કરો. મને તમારી મદદ જોઈએ છે, હું તમને વિનંતી કરું છું. કારણ કે અહીં બધા લોકો આ પ્રકારના જીવનનો ઉપયોગ કરે છે પરંતુ મને આ જોઈતું નથી, હું કંપનીના માલિકને તેનાથી વાકેફ કરવા માંગુ છું અને મને મારો અધિકાર જોઈએ છે. આભાર.
શું આ માહિતી મદદરૂપ હતી?

Respected sir,
I have booked my tikcet 5.15 but now 5.55 bus not come in time also not getting any acknowledgement or information regarding bus time.
*GSRTC m-Ticket*AHMEDABAD GITA MANDIR BUS PORT to BOTADName:kamlesh mevadaTripCode:0450KSNBGRGJR47PNRNO/OB:G45375870, GS16495654 DOJ:[protected], :05:15:00, GURJARNAGRISeatNo: 33BoardingPt:AHMEDABAD CBS1Txn Pass:AEU5qWM4 Carry ID during jrny. T&C apply.
There is so poor management and I am so late to reach my duty. I waiting 45 minutes but bus not come in time.
Please do some immediately action regarding this issue as soon as possible..

મારુ ઓનલાઇન બૂકિંગ ગાંધીનગર થી માંડવી સ્લીપર બસ માં કર્યું હતું ને ગાંધીનગર ડેપો માં જ્યારે બસ આવી તે સાદી બસ હતી હવે લાંબા રૂટ માં બેસીને કેમ કરીને જવું?
આથી અમે ફરિયાદ કરી ત્યાં DM સાહેબ શ્રી ને તેઓએ અમારા હાથ માં નથી અને અમારી પાસે બીજી બસ નથી તેવું કહી બેસવું હોય તો બેસો આજ બસ જશે નહિતો પૈસા રિફંડ મળી જશે.
તો આપ શ્રી ઘટતું કરી આપો તેવી મારી રજૂઆત છે.

If your GSRTC Online Booking Service and your GSRTC staff can't able to providing sufficient service then please check your staff, Online system and Enquiry numbers too.

We booked 5 tickets in bus 1146DWKBVNGJR47 at 11.47 Departure time from dwarka to Dhasa of 11th November 2021.

Not text messages received of conductor mobile number also not he call us for an bus. We are at busstop at Jakatnaaka point we tried to stop bus, Give Voice him but he didn't stop bus at busstop point.

We call at Dwarka bus depo, call receiver told us bus is from Bhavngar depo so we haven't bus conductor contact number, we again call to Bhavnagar depo thay not picked up call. As like we call us on 3-5 different number not any single person answer the call.

Please give us satisfied answer and our money back if you can't have any geninue answer.

Give as reply asap.

Dear Sir/Madam

I'm traveling in AHMEDABAD To Wav GSRTC bus from Mehsana to Ahmedabad.. I watched continuously the driving style of driver... That he driving bus in such a manner that an Express bus become more late than a local one..
The official time of Tharad to reach is 11.30 but it's still 35 kilometre far yet and the bus is halting at small stations between Deesa And Tharad and make bus more late...
Also driver using cell phone while driving .. If the bus is express than why it halts at small station?

Please do take actions...

Thanking You...

I am trying to book a bus for marriage for 30/11/2021 from Nenki, Panchmahal, Gujarat. to Amba Panchmahal, Gujarat, but it is not taking me to next step, so now what shoud I do??? please do neccessary action and reply me asap.

I've recently ( on 8th nov) booked a ticket for bus travel from surat central bus stand to shirdi which was for 10th nov which has been confirmed. But when I reached the bus station they said all buses for Maharashtra has been cancelled due to strike and asked us to cancel our tickets. My point is if the buses are cancelled why is the bookings still online for buses on that route.

Hello Sir, I have applied for Divyang pass and it has been approved on 29/10/2021. So please do inform us and we have some process ahead???
Application No. - [protected]

I had booked ticket from Ahmedabad to vaghodia cross road but at the time for booking money got deducted but ticket hasn’t been booked this is happening 3rd time so kindly i request tou to check in the matter and refund the money back