Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I booked Vyara to Vadodara online ticket from gsrtc's app yesterday on 8/12/2023. When we went to the bus station, there was no information about the bus. After booking, no sms came in my mobile which bus number and which conductor and his phone number. This is not the first time this has happened to me. And whenever you go to the bus depot and ask, you don't get the same answer. If we call the number of Gsrtc to complain, we wait for 10 minutes and then the phone hangs up. In this way I repeatedly tried 3 to 4 times but got no response. Whenever you go to the station and ask, you get only one answer that the server is down and the work of the government is to remain like this and not to be trusted. If you call the bus depot, no one receives the phone. And this problem has been happening since last 2 years. And when we ask anything to the conductor of the bus, he does not give a proper answer. The conductor of the bus tells us that we are not like conductors, we are like laborers. I have never seen such a nonsense and unnecessary application in my life. And those working in gsrtc also answer us that they all have nothing to do with gsrtc. Everyone misbehaves at times. Even if the passengers are so disturbed, they don't even help.

ઉપરોક્ત વિષય ના અનુસંધાન માં જણાવવાનું કે હું છેલ્લા કેટલાય સમય થી લુણાવાડા થી મોડાસા અપ ડાઉન કરું છું પરંતુ 9 થી 10 ના સમયગાળા માં એકપણ લોકલ બસ સેવા ઉપલબ્ધ નથી તેમજ કે 2 બસ અંબાજી વાડી આવે છે તેમાં પગ મૂકવાની પણ જગ્યા હોતી નથી . આ બે બસ માં તમામ પેસેન્જર ને ઘેટાં બકરાની જેમ ભરવામાં આવે છે તેમજ લીંબડીયા, વડાગામ અને બાબલિયા ચોકળી માં પેસેન્જર ને લેવામાં આવતા નથી . તો આ અંતર્ગત એક બસ લુણાવાડા થી મોડાસા ની આ સમયગાળા દરમિયાન મૂકવા વિનતી છે

Therefore, we, the complainants, stay at Poyda Makam and earn our livelihood by doing the business of sakhbhaji.
Today on 7/12/23 when we were standing at the bus stand of Poyda village around 6:30 in the morning, the bus number GJ18Z2365 did not stop at our bus stand and it has been doing this for a long time so today we biked. When the Delwada bus was standing chasing him, we asked him and told him that you raised your hand and made such excuses and then started saying that you should do whatever you want so that Poyda will not stand anymore.

My amount cut from the bank but not received yet now it has been 6 months the total was 636 Rs.

As per bus capacity only 35 seat but here around 55 to 60 members are seating and also bus was stand his it's own choice hotel to lunch and this hotel charge is extra for all the things.

I AM BHAVESH KERAI FROM RAMPAR VEKRA BHUJ KUTCH

many a time bus not on time and also not coming ...we r wait for the bus but not coming for whole day

due to that we r facing lot of problem to travel

bus route= gadshisha to bhuj( bhuj kutch)
morning bus

due to this...old age people are facing too much problen to travel

I have booked online for somnath to junagadh and junagadh to Ahmedabad through gsrtc booking apps . I have feeling very bad service experience in life . I have paid total 1076 + 652 total 1728 in that cost I have reached easily through private transportation like Volvo service. Seat is totally breaked while seating I am literally sliding from the seat. Find video of seat.
Experience date[protected] my booking details are below
*GSRTC m-Ticket*JUNAGADH to AHMEDABAD GITA MANDIR BUS PORTName:asmitaTripCode:1055SMNTNDRSP30PNRNO/OB:G[protected], GS37715959 DOJ:[protected], :13:35:00, SLEEPERSeatNo: 25, 26, 29, 30BoardingPt:JUNAGADHTxn Pass:WXXPxMWV Carry ID during jrny. T&C apply.

Some of local buses are not stop at local stops if there are space in bus, passenger ' s time are wasting

In ahemdabad bus station, 5 Rupees is charged for urinating in the washroom early in the morning. Despite collecting money, cleanliness is not maintained, most of the poor citizens come to the bus station, so please save us from this robbery.

My name is Jay Pitroda mobile no : [protected] I had booked my tickets in advance to travel from gandhidham to rajkot and the departure time was of 02.10 and the bus has been late 2 hours
The bus no was GJ-18-Z-8335

One of your driver name Raju bhai route Ankleshwar to vapi not stopping bus on station to sachin and maroli regularly. Stopping at far distance so one cannot travel to his bus and this is his routine and he is not boss of the bus.

Sir, I had booked ticket from Dhandhuka to Ahmedabad (Online GSRTC Reservation done) for the Date/19/11/2023 with PNR number: G[protected] seat number 7, 13 & 15 boarding point Dhandhuka time 16:25 bus trip code: 1405GDDKSNEXP51.The bus arrived at Dhandhuka and we had tried to enter the bus but the bus conductor and driver refused us to enter and we were in trouble in spite of reservation. Please take appropriate actions against the Bus driver and conductor of this bus. The reservation done for three ladies and we have to pick another bus to reach Ahmedabad.

Driver and conductor took 45 minutes halt but actual time was 20 minutes
Bus name: krishnanagar to kodinar

GSRTC Bus no.GJ-18-Z-7170 SOMNATH TO MANDAR This bus conductor Very bad behaviour to leadies.pls sir fast action this bus conductor

My bus was at 5:45 from bhuj and i was on time i booked ticket online and the bus conductor didn't contact and the bus left the station earlier I want my refund and please improve your facility

When I just raise my hand for stop of GSRTC bus "local area bus" Jamnagar to Okha route bus but don't Stop bus.
i can't able to reach bus stop.
In between i just raise my hand for stop the bus.
is this fair with me or not?
please do needful and reply me.

Seat is full of dust and ants. Horrible situation, what level of service is this? Corruption at its peak. Looks like they are not maintaining and giving contracts to their closed ones for cleaning and bus management.

સવિનય સાથે જણાવવાનું કે તારીખ 18/08/2023 ના રોજ હું નિત્યક્રમ મુજબ નોકરી જવા નીકળેલ તે સમયે 13:43 વાગે હલદરવાસ થી દહેગામ જતી બસ નંબર 4327 નીકળેલ તે સમયે હું અને બીજા 3 પેસેન્જર હાથ બતાવેલ છતા બસ ઊભી રાખેલ નથી બાદમાં દહેગામ ડેપો જઈને જણાવેલ ત્યારે કન્ડક્ટર બેઝ નંબર 154 અને દ્રાઇવર બેઝ નંબર 151 કન્ટ્રોલર સામે એમ કહેલ કે જે થાય એ કરી લેજો આ બાબતે લેખીત માં ફરિયાદ આપેલ હતી છતા કોઇ પણ એક્શન લીધેલ નથી તો આપ સાહેબ શ્રી ને વિનંતી કે આ બાબતે પગલાં લેવામાં આવે

Hello sir, My name is Jagdishbhai Chauhan my handicap bus pass number is [protected] Since last three months we are not getting online seat booking facility so after waiting for hours when an empty bus comes we get a seat then please sir please kindly provide our online booking service for our handicap seats. And kindly request to start online booking service from my bus number. Yours sincerely,
Jagdishbhai Chauhan
Mo. [protected]

Respected Sir/Madam,

BHUJ NALIYA BUS NUMBER:-GJ18Z4184 is not clean properly in bus all wasteges and dust and bus is dirty so I request pls clear this and follops me my name is jay Bhahushali and my mobile number is :-[protected]