Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

My name is Jay Pitroda mobile no : [protected] I had booked my tickets in advance to travel from gandhidham to rajkot and the departure time was of 02.10 and the bus has been late 2 hours
The bus no was GJ-18-Z-8335

One of your driver name Raju bhai route Ankleshwar to vapi not stopping bus on station to sachin and maroli regularly. Stopping at far distance so one cannot travel to his bus and this is his routine and he is not boss of the bus.

Sir, I had booked ticket from Dhandhuka to Ahmedabad (Online GSRTC Reservation done) for the Date/19/11/2023 with PNR number: G[protected] seat number 7, 13 & 15 boarding point Dhandhuka time 16:25 bus trip code: 1405GDDKSNEXP51.The bus arrived at Dhandhuka and we had tried to enter the bus but the bus conductor and driver refused us to enter and we were in trouble in spite of reservation. Please take appropriate actions against the Bus driver and conductor of this bus. The reservation done for three ladies and we have to pick another bus to reach Ahmedabad.

Driver and conductor took 45 minutes halt but actual time was 20 minutes
Bus name: krishnanagar to kodinar

GSRTC Bus no.GJ-18-Z-7170 SOMNATH TO MANDAR This bus conductor Very bad behaviour to leadies.pls sir fast action this bus conductor

My bus was at 5:45 from bhuj and i was on time i booked ticket online and the bus conductor didn't contact and the bus left the station earlier I want my refund and please improve your facility

When I just raise my hand for stop of GSRTC bus "local area bus" Jamnagar to Okha route bus but don't Stop bus.
i can't able to reach bus stop.
In between i just raise my hand for stop the bus.
is this fair with me or not?
please do needful and reply me.

Seat is full of dust and ants. Horrible situation, what level of service is this? Corruption at its peak. Looks like they are not maintaining and giving contracts to their closed ones for cleaning and bus management.

સવિનય સાથે જણાવવાનું કે તારીખ 18/08/2023 ના રોજ હું નિત્યક્રમ મુજબ નોકરી જવા નીકળેલ તે સમયે 13:43 વાગે હલદરવાસ થી દહેગામ જતી બસ નંબર 4327 નીકળેલ તે સમયે હું અને બીજા 3 પેસેન્જર હાથ બતાવેલ છતા બસ ઊભી રાખેલ નથી બાદમાં દહેગામ ડેપો જઈને જણાવેલ ત્યારે કન્ડક્ટર બેઝ નંબર 154 અને દ્રાઇવર બેઝ નંબર 151 કન્ટ્રોલર સામે એમ કહેલ કે જે થાય એ કરી લેજો આ બાબતે લેખીત માં ફરિયાદ આપેલ હતી છતા કોઇ પણ એક્શન લીધેલ નથી તો આપ સાહેબ શ્રી ને વિનંતી કે આ બાબતે પગલાં લેવામાં આવે

Hello sir, My name is Jagdishbhai Chauhan my handicap bus pass number is [protected] Since last three months we are not getting online seat booking facility so after waiting for hours when an empty bus comes we get a seat then please sir please kindly provide our online booking service for our handicap seats. And kindly request to start online booking service from my bus number. Yours sincerely,
Jagdishbhai Chauhan
Mo. [protected]

Respected Sir/Madam,

BHUJ NALIYA BUS NUMBER:-GJ18Z4184 is not clean properly in bus all wasteges and dust and bus is dirty so I request pls clear this and follops me my name is jay Bhahushali and my mobile number is :-[protected]

પ્રતિ, સાહેબ શ્રી

હું યતીન મહેશકુમાર ઉપાધ્યાય ની નમ્ર વિનંતી કે હું સરકાર શ્રી ની યોજના મુજબ ગુર્જરનગરી મુસાફર પાસ સિદ્ધપુર બિંસુસરોવર (ખાલી x) થી પાલનપુર ધંધાથી અપડાઉન કરું છું.

જેમાં એક્સપ્રેસ (delux) બસ માં પણ કંડક્ટર મારો મુસાફર પાસ બિંદુ સરોવર થી ચલાવેલ નથી અને બસ માંથી ઉતરી દીધેલ છે. ઉધ્ધત વર્તણૂક કરેલ અને complent કરી શકોછો લીધેલ છે. ભાડા પત્રક માગેલ પણ આપેલ નથી. તેમજ હવેથી આ બસ માં ન બેસવું તેવી સૂચના આપેલ છ. ખાસ કરી ને સિદ્ધપુર બિંદુસરોવર થી પાલનપુર રાત્રે જતી વખતે વધારે તકલીફ પડે છે. દિવસે બિંદુસરોવાર કન્ટ્રોલર હોવાથી બસ નોંધવા ઉભુ રહે છે. પરંતુ સાંજથી સવાર સુધી તો કંડકટર ડ્રાઈવર મુસાફર પાસ માટે વર્તણૂક બરોબર હોતી નથી. જેથી મુસાફરી માં અગવડતા ન પડે અને જો રોજ રિક્ષાઓ કરવાની થાય તો નાના વર્ગને સરકારી ના લાભ નો કોઈ અર્થ રહે નહિ.

આ બાબતે કરેલ કાર્યવાહી આપેલ મોબાઈલ નંબર માં કે ઈમેઈલ દ્વારા જવાબ કરવા વિનંતી.

Details:
બસ રૂટ :- નડીયાદ - ડીસા ( એક્સપ્રેસ)
ડેપો :- ખેડા
બસ નો. :- GJ 18 __ 8202
તારીખ :- 26/10/23
સમય:- 7:45pm આસપાસ

આપનો વિશ્વાસુ
યતીન ઉપાધ્યાય
૪૩/કૃષ્ણ નગર સોસાયટી, બિંદુસરોવર,
સિદ્ધપુર
૮૯૦૫૧૫૪૦૨૩

Dear sir
Already for this
GS36315288 rs. 564
GS36313954 rs. 564
GS36318318 rs. 681

FOR ABOVE 3 OB NUMBER
MY mount debited
Also amount is debited but the ticket is not come with SMS
 as well as customer care executive aren't given proper reply.
Already many times call with customer care
Only one time pick up the phone and not given proper reply disconnect the phone. Ladies behaviours are not good. Not given proper reply.
number.[protected]
Date 22/01/2023 time 10.16 am
Kindly listen all the recordings.

I think GSRTC is doing big scam with customers. First the detect the amount and after minimum 7 day's GSRTC refunding that amount which is debited.
THIS IS BIG cheating doing GSRTC
I humble request take actions against of GSRTC

Thanks Regards
Richardson Christi
[protected]

Dear sir
Already for this
GS36315288 rs. 564
GS36313954 rs. 564
GS36318318 rs. 681

FOR that three NUMBER
MY mount debited
Also amount is debited but the ticket is not come with SMS
 as well as customer care executive aren't given proper reply.
Already many times call with customer care
Only one time pick up the phone and not given proper reply disconnect the phone. Ladies behaviours are not good. Not given proper reply.
number.[protected]
Date 22/01/2023 time 10.16 am
Kindly listen all the recordings.

I think GSRTC is doing big scam with customers. First the detect the amount and after minimum 7 day's GSRTC refunding that amount which is debited.
THIS IS BIG cheating doing GSRTC
I humble request take actions against of GSRTC

Thanks Regards
Richardson Christi
[protected]

Money has been debited but seat not confirm

Respected sir,
On dated 21.10.2023 PNR No G[protected] online booking Baroda by pass bus from Bharuch GNFC to Ahmedabad Gita Mandir.At bharuch gnfc pick stand bus come late half hour than real time .Than after bus suddenly route change In Baroda by pass instead of Baroda in side the city.
Main thing no any intimation massage for route change and also it's take more time when go in side the Baroda city.

Gsrtc Volvo between Ahmedabad to surat 6:15 pm from nehrunagar on 20th October. The lady conductor Nita Parmer is shouting on me and giving wrong details and made me get down the bus...and then I had to catch the bus from next station because of her wrong information

I sat with my family to go from Ankleshwar to Ahmedabad, but the conductor came and said that his machine was not running so you should get down, I requested him to make my ticket from Bharuch to Ankleshwar to Ahmedabad, but he did not. I missed my urgent work.

Bus no : GJ18Z8525

I was travelling from Bhavnagar to Anand on 13th oct 23 by GSRT bus trip code 0745BGDNBRDEXP -BAGDANA TO BARODA along with my family with reservation seat no 11 &12. The bus ( GJ 18/Z8119) almost in time at 10 AM. We just about get in the bus, there was aloud sound of bursting with dense smoke. The bus tire had developed a puncture. The conductor was nice enough to guide us that we shall have to Waite still the necessary replacement of tire is done. But the benches provided in sitting area having defect in many seats-it was not possible to sit as the bench seats have broken supporting hinges.We had to seat on ground. My self is 84 years of age, my family also old along with other aged ladies had difficulty in sitting on ground
After about one and half hour, the defecting tier was replaced. We were about to get in the bus, we were told that bus will go to workshop to unload the defective tire then it will come back to proceed further
We had to get down at Karamsad chokdi. At the time of getting down from bus, the height to downside of road is such that it is extremely difficult to old lady to get down from bus-it is really FREE FALL without any support !!! I strongly believe that remedial measure should be taken to avoid such situations.
I am a graduate of mechanical engineering with advance training in mechanical engineering in Germany with CDG-and worked as chief engineer with Birlas Century group of companies. And then worked as Technical advisor for more than 10 years. Especially for critical machine maintenance of continuous process industries-I am of the opinion that GSRTC should seriously think the importance of machine maintenance especially for the safety of the passengers including old lady getting down from bus

Whenever I am trying to cancel the ticket, invalid parameters are being shown even though I have filled all the parameters correctly. I want to cancel this ticket. Details of ticket is as following
PNR no. G[protected]
Journey date 14.10.2023
From kalindri to ahemdabad ranip
Name ashok kumar
Mobile no. [protected]
Please resolve the issue immediately