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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 64

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C
Chirag patel 8683
Oct 20, 2021
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Start canceled bus route raiyadhar to radhanpur its first bus in morning for this route so many traffic available .we are daily travel in gsrtc bus from surendranagar to patdi and many other passengers travel in bus for rajkot to radhanpur. suddenly this bus canceled by depo manager for traffic issue. So we not reached at our destination at time .

We hope you start the bus route raiyadhar to radhanpur . We are requesting you for this
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    K
    kallik patel
    Oct 17, 2021
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    Address: Kayavarohan

    Mere gav me bus aati nahi hai agar aaye to jaha bole vaha stop nahi karte hai on tym koi bhi bus nahi hai

    Kayavarohan
    Ta. Dabhoi
    Dist. Baroda
    391220
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      T
      Tamsa Sinh
      Oct 17, 2021
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      Address: Gandhinagar pathika aashram, sector 11, gh - 3

      The afternoon bus from Gandhinagar to Sadra does not come regularly due to which many students have to face difficulties
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        K
        kallik patel
        Oct 16, 2021
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        Address: Kayavarohan
        Website: [email protected]

        The bus doesn't come at the time of our village and doesn't even stop. In between, the boys have trouble going to school or college. In the depot, Jay is told to go where you want to go. Give it a go

        Village. Kayavarohan
        Ta. Dabhoi
        Dust. Vadodara

        391220
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          V
          vaupadhyay
          from Rajkot, Gujarat
          Oct 15, 2021
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          Address: Rajkot

          Dear Team,

          I have tried to book e-ticket on GSRTC website and booking got failed but amount was debited from my account. Please find below detail and please help me to get transction reverse ASAP.

          Reference Number : GS15863706

          Name : Arvindkumar Upadhyay

          Email : [protected]@gmail.com

          Date Of Booking : 13/10/2021
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            G
            ghanchi sohel
            Oct 15, 2021
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            Address: Dholka-382225 (dist-ahmedabad)

            Request manager sir.
            I am daily updown from dholka to Ahmedabad at 7 PM. Here we are thaks about we have lots of frequency. But the complaint is regarding very irregular timing. Sometime I need to wait by 1 hour at bus depo and after that we are getting 3 busses in same time. Because of that public also get stuck in bus depo and facing croud for taking seat in bus.
            I request you to please try to solve this public transport problem by doing on time bus regularity.
            We are very thankful to you.
            Have a great day.
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              A
              Aneri Gandhi
              Oct 15, 2021
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              Address: Anupama flats gurukul

              On 11th oct i booked the ticket from vaghodiya cross road to ahmedabad but issue ticket hasn’t been booked but my money got deductedthis happened 2 times complaining i got one time money back but not got my second time money as it happened two times that money got deducted but ticket hasn’t been booked kindly check into it
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                R
                Rajkumar prince
                Oct 15, 2021
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                Depot manager SURENDRANAGAR
                SURENDRANAGAR - MORBI-JAMNAGAR bus overcrowding by dhangdhra and Halvad passengers so Morbi and jamnagar passenger are not get seat and standing from surendrangar to jamnagar. In bus seating capacity is around 55 and passengers are around 85 . In this COVID Time this is creat a Problem and spreading disease. Overcrowding transporte also illegal as per traffic police.

                So give Extra Buses from SURENDRANAGAR to Halvad with this bus at this time so passengers are divide and Happy journey of all passengers are possible.

                Thank you.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  A
                  Ankitipatel
                  Oct 15, 2021
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                  Address: Navsari bus depot

                  I have travel Godhra to Navsari dated 14, oct 2021 and reached navssri at 15, oct 2021 at 3.50 Am in gsrtc bus number GJ18Z5948.I want to go further by same bus at tighra jakatnaka, jamalpore so I asked conductor (Mr Hardik ) for give me ticket for Gandevi . But He has deny for it and not allow me for further travel. Kindly look into matter. We are suffering due to such knowledge gap of bus conductor.
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    K
                    khanaram
                    Oct 15, 2021
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                    I have booked ticket fOR Jalore to nadiad from GSRTC website
                    but conductor is not giving seat.
                    Do Any Action Against Conductors
                    Bus NO. GJ 18J942
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      J
                      J g chavda
                      Oct 14, 2021
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                      Dear sir
                      Dhangdhra to jamnagar route ni bus no time 7:45am no hato atyare 8:00 vage dhangdhra thi upde che amra updown vada ne java ma late thay che bus no time 7:30 no karso
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        R
                        raj sojitra
                        Oct 13, 2021
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                        DEAR SIR

                        RAJKOT - KOTDA SANGANI (6:45 PM)

                        THIS ROUTE BUS IS NOT COME AT TIME . THIS BUS IS COME IN RAJKOT BUS STAND ON TIME BUT BUS NOT START AT 6:45.
                        This bus is late 30/45 minitus from last one month.
                        so pessangera of bus is facing very hard problems.

                        PLEASE DO NEEDFULLY

                        FROM
                        PESSANGES OF KOTDA SANGANI, RAJKOT.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          M
                          Manish Anawadia
                          Oct 13, 2021
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                          I booked the ticket from ahmedabad to deesa. Below is the sms received which does not have PNR number.

                          ------- sms from gsrtc for ticket booking------
                          *GSRTC m-Ticket*AHMEDABAD GITA MANDIR BUS PORT to DEESA Name: Manishkumar anawadia TripCode: 1815ABDTRDACS30 PNRNO/OB:, DOJ: 13/10/2021 DepTime: 18:15Hrs SeatNo: 6 Class: AC SLEEPER BoardingPt: GEETAMANDIR BUS PORT Txn Pass: cWf3PWhK Carry ID during jrny. T&C apply.
                          -----–[protected]

                          While cancelling ticket the PNR number is mandatory on gsrtc website. Thus, unable to cancel the ticket. Requesting to kindly arrange to cancel my ticket and refund the ticket amount to same payment mode. I made payment from [protected]@upi

                          Regards,
                          Manishkumar
                          [protected]
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            S
                            Shridhar_4003
                            from Morbi, Gujarat
                            Oct 12, 2021
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                            Rajkot to morbi route bus not availability from 7:00pm to 7:30 pm between
                            Kindly arrange the bus route 7:00pm to 7:30 pm between because very difficulty daily updown passengers.
                            Kindly take the action on as soon as possible.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              M
                              MausamiParmar
                              from Upleta, Gujarat
                              Oct 12, 2021
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                              Hi

                              Yestderday on 11th oct we have travelled in upleta upleta bus at 6PM from manavadar

                              Bus was super slow and passenger cant seat 10 min in it

                              Glasses broken

                              Everything shattered please change the bus
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                D
                                Deshani darshan kishorbhai
                                from lathi, Gujarat
                                Oct 11, 2021
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                                Address: kalapi park,lathi,lathi,amreli,gujarat-365438

                                જય હિન્દ સર
                                સર હું દર્શન દેસાણી કોડીનાર ગાંધીનગર જે લગભગ રાત્રીના બે વાગ્યાના સમયની બસ છે તે બસ ઓનલાઇન રિઝર્વેશન ની અંદર ના બતાવતા હું લાઠી ગામની અંદર આવેલ પોઇન્ટ પર ઊભો હતો અને બસ બારોબાર થી નીકળી ગયેલ છે અને હું એક પેસેન્જર જે ગાંધીનગર જવા નીકળેલ તે બસનો લાભ મેળવી શક્યો નથી આવા બનાવો ઘણીવાર પણ બનેલ છે કે પેસેન્જર ગામની અંદર આવેલ પોઇન્ટ પર ઉભો રહે છે અને બસ બારોબાર જતી રહી છે તો સર આવા બનાવો ફરી વખત ના બને અને પેસેન્જરને સમયસર બસ મળી જાય તેવી આપ સાહેબને વિનંતી છે

                                *લાઠી ગામની અંદર આવેલો પોઇન્ટ નો સમય સાજે 7:00 થી સવારના 07:00 વાગ્યા સુધીનો છે
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  A
                                  Aneri Gandhi
                                  Oct 10, 2021
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                                  Address: 3/A new anupama flats gurukul Ahmedabad

                                  Kal mene vaghodia cross road se nehrunagar abd ki ticket book ki thi but payement time pe transaction error aya and ticket book nai hui thi but at the same time money has been deducted and this happened 2 times so i kindly request you to look after it and refund the. Money
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    R
                                    Rajkumar prince
                                    Oct 10, 2021
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                                    Inquiry is not available at Halvad bus station . Door always close so passenger face many problems related to bus timetable . You also know that bus are not on time so problem created.
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      R
                                      Rajkumar prince
                                      Oct 10, 2021
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                                      GJ 18 Y 8951
                                      Surendranagar to Halvad
                                      Very bad experience in bus
                                      Not properly open door and seats are very dirty .
                                      Bus are poor condition so when speadbreaker cross glasses come in seats. So change bus on route .
                                      Maintain cleaness in bus also.People are not satisfied with gsrtc if this buses are available
                                      Thanks
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        A
                                        abc123455
                                        from Ahmedabad, Gujarat
                                        Oct 10, 2021
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                                        The bus driver driving the 10th october 2021 7.30AM bus from Baroda Central Bus station to Nehrunagar was driving very aggressively, tailgating, harassing other truck drivers on the road and talking on the phone while driving on the expressway. Bus number- GJ 18 AZ 9256. Crew no- [protected].
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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