Claimed

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

1

Updated: Oct 20, 2025

Complaints 4417

Resolved

187

Unresolved

4230

Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Having problems with Gujarat State Road Transport Corporation [GSRTC]?

File a complaint and get it resolved by Gujarat State Road Transport Corporation [GSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 71

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

માનનીય શ્રી,
સવિનય સાથે જણાવવાનું કે ઉપર જણાવેલ વિષય હેતુ થી અમુક બસ ડ્રાઇવર ઈન્કટેકસ સ્ટેન્ડ હોવા છતાં પણ બ્રિજ ઉપર થી લઇ જાય છે. તેથી અમારા જેવા મુસાફરો ને બહુ જ તકલીફ થાય છે અને એક - બે કલાકો સુધી રાહ જોવી પડે છે અથવા રાણીપ બસ ડેપો માં જવું પડે છે.
તો આપ ને અમારા તરફ થી વિનંતી છે કે આપ બધા ડ્રાઇવર અને કંડકટર ને કહો કે ઈન્કટેકસ સ્ટેન્ડ પર બસ ઉભી રાખે.
ધન્યવાદ...
કલ્પેશ પ્રજાપતિ

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhadkad

સવિનય સાથે જણાવ વા નુ કે ખેડા ડેપો થી સાંજ ના 18:30 વાગે ખેડા-પેટલાદ બસ ઉપડતી હતી જે વાયા રતનપુર, ઉંઢેલ, Alindra, હેરંજ, khandhali, nandoli, badkad, dabhou, malataj, kasor, piplav થઈ ને પેટલાદ night હતી.. જે વહેલી સવારે 5:00 વાગે પેટલાદ થી ખેડા આ રૂટ ઉપર ઉપર દર્શાવેલ દરેક ગામ મા થાય ખેડા પહોંચતી હતી. કોરોના ને કારણે આ રૂટ બંધ કરેલ હતો. જે હવે કોરોના કંટ્રોલ મા આવી જવા થી ખેડા ડેપો ની બસો ના તમામ રૂટ ચાલુ કરેલ છે. પરંતુ ખેડા-પેટલાદ બસ ચાલુ કરેલ નથી.. આ બસ ના હોવાં ને કારણે નોકરિયાત વર્ગ તથા આ રૂટ પર આવતાં દરેક ગામડા ના લોકો ને પારાવાર મુશ્કેલીઓ પડે છે. ખેડા ડેપો મા રજુઆત કરવાથી કોઈ અધિકારી વ્યવસ્થિત જવાબ આપતાં નથી . તેઓ જણાવે છે કે ઉપર થી DC સાહેબ નો ઑર્ડર નથિ. તો આપ સાહેબ ને જણાવ વા નુ કે આ Kheda-Petlad બસ વહેલી તકે ચાલુ કરાવી ગામડા ના લોકો ની મુશ્કેલી દુર કરવા વિનંતિ
બસ એજ

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Sir call me again please . So Bhavnagar bus isuued was not clear.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: હિંમતનગર

હિંમતનગર થી ભિલોડા અને વિજયનગર જવા માટે સવારે જે રાણીપ - વિજયનગર બસ ચાલુ હતી તે બોપલ - વિજયનગર કરવામાં આવી હતી. પણ હવે તે એક્સપ્રેસ કરી દેવામાં આવી છે અને બીજી 1 બસ ધોળકા - વિજયનગર હતી એ પણ બંધ થઇ ગઇ છે. તો મુસાફરો ને બહુ જ હાલાકી ભોગવવી પડે છે. તો વહીવટ ને અમારા મુસાફરો ની નમ્ર વિનંતી છે કે સવારે 8.30 ની જે રાણીપ - વિજયનગર બસ ફરીથી ચાલુ કરવા માટે મહેરબાની કરશો.

કારણ કે 8.15 થી 9.15 સુધી બીજી કોઈ લોકલ બસ નથી જેથી માણસા - વિજયનગર માં બહુ જ ભીડ થાય છે અને સામાજીક અંતર જે અત્યારે કોરોના ની મહામારી માં જરૂરી છે તે જાળવાતું નથી.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hello sir.
I want to draw your attention to some problems.
Since GSRTC has resumed its operation from last few days, some buses are still not available for booking online. I'll give you example of route JAMNAGAR-MANSA. Which depart from Jamnagar around 8.30PM.
This route has started after night curfew was lift off but currently not available for booking.
And this is just one incident I've pointed out.
I request you to audit and UPDATE ALL DATABASE for available buses to book tickets. Because i guess there may be more such a error possible.
I hope you take appropriate steps to fix this issue and make GSRTC customer friendly.
Thank you.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

St bus for viramgam to sankheswer daily early morning but not come before privet vehicals are allmost full there are setting between privet vehicals and bus driver and bus is from viramgam railway station but not come on railway station he go directly from bus stop this issue is from very long time and many complains for issue but no action from gsrtc pls take some action

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vallbhipur bus depot

Hey Team,

The booking office is always close on Sunday and even in between the days at times at Vallbhipur bus depot, as per my knowledge at least a person has to be be there at one time if anyone is on lunch, however this do not happen, and if due to any issue we are unable to book the ticket online and if we go to the depot that is not useful as it is closed most of the time. Kindly check and help reason people need support from them and if no one is there it is very difficult.

Thank you.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Shantiniketan park 2 block no b 6 RAMAPIR CHOKDI 150 feet ring road rajkot

Hello sir 29 th June Tuesday my bus was cancelled. For gsrtc issue for you mind not refund deposit my account. BUS DEPOT: BHAVNAGAR. BUS : BHAVNAGAR TO RAJKOT.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hello sir

I am in a bus from batva to ahmedabad gita mandir and i took my seat from manavadar at 8.45

In this bus conductor is forcing me to let other pessanger seat next to me

I have already booked my ticket online and as per covid guidelines only 2 people are allowed in 3 seat and 1 people in 2 seat

I am in 2seat.

Ill go further against it for not following covid guidelines of government

My details of tickets

*GSRTC m-Ticket*MANAVADAR to AHMEDABAD GITA MANDIR BUS PORTName:Savsani HarshTripCode:0830BTVABDEXP51PNRNO/OB:G41444669, GS14466501 DOJ:[protected], :08:45:00, GURJARNAGRISeatNo: 1BoardingPt:MANAVADARTxn Pass:RxdWM8rG Carry ID during jrny. T&C apply.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara.

Dear Sir,
Please note that today bus no. GJ18Y 5397, Vejalpur Baroda center. After instructions given by Senior citizens the Conductor not stopped bus at VIP area at Baroda. This is officially declared stop of all GSRTC buses.

Please not that and do action against the conductor harisingh to Senior citizens leady.

+1 photos

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jul 03, 2021

Updated by Jignesh Varia Dear Sir,
Please note that today bus no. GJ18Y 5397, Vejalpur Baroda center. After instructions given by Senior citizens the Conductor not stopped bus at VIP area at Baroda. This is officially declared stop of all GSRTC buses.

Please not that and do action against the conductor harisingh to Senior citizens leady.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Hello sir vadodara jamnagar ongoing bus, Bus driver is not driving bus in deciplin he is going so fast and risky. Please help us

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kapadwanj

*GSRTC m-Ticket*AHMEDABAD GITA MANDIR BUS PORT to MATA NA MADHName:akshay panchalTripCode:2130ABDMTMDSL15PNRNO/OB:G40845898, GS14128079 DOJ:[protected], :21:30:00, SLEEPER
Please refund my amount

+1 photos

Jul 1, 2021

Complaint marked as Resolved

This trip has been cancel on date[protected] Two months gone still not issued refund

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

S

shah janvi

Sep 20, 2021

Please Refund My amount

Please refund my amount - Comment #3895713 - Image #0

A

Akhshay

from Vadia, Gujarat

Nov 26, 2021

Sirpur -surat central bus stop
Date.22/11/21
Pnr G45725660
Bus cancelled
No bus

Please refund my amount - Comment #3925122 - Image #0

A

Akhshay

from Vadia, Gujarat

Nov 26, 2021

No bus bus cancelled

Please refund my amount - Comment #3925123 - Image #0

Helpful

13 other people found this review helpful

13 found this helpful

3 Comments

Post your Comment

Comment Guidelines

Ahmedabad jodiya and himantnagar jamgar bus not arrive in madahpar bus stand and they directly go to jamngar road on[protected] near 9.00 PM

I require resolution and action require bus driver and condactor on immediately.

Require solution within 24 hours

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

View replies

A

Abhi15596

Jun 30, 2021

Vadodara to Jamnagar way
Date:30/06/2021
Bus driver drive the bus fast and unsafe going on root with in decipline driving skill i am in the bus my no is [protected] please help us

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Nadiyad to surat route

Website: Gsrtc consumer complaints

I am now sit in gsrtc bus which has mosquitos and very dirty bus in this covid situation.
Conductor is very lazy to give ticket instantly. And then do argue with passenger.
I request you to give training to conductor how to speak with passenger.
Also not in uniform with badge name plate.
11.30am bus from nadiyad to surat
Date 29 june 2021
Bus number
Gj18 Z6037

+1 photos

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jamnagar Depot

We are very Facing problem when Bus not stopped at Victoria pool Pick up stand Jamnagar.
Today Time 20.15pm
Route Jamnagar to Jakhau Salt Kutch
Express bus not stopped at Victoria pool Pick up stand Jamnagar.
We are waiting half hour at pick up stand Jamnagar but bus came and not stopped even we have do hands up for stop.
Let us know or reply why this type problem made and how much time we will facing the problem.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kasai vada

Hello sir
I am faiz kureshi from Dholka Taluka
At Old Dholka bus depot there are so many passengers including student and Sr.citizen are feel uncomfortable of too much crowd.
This crowd at morning is too much, this crowd are due to mismanagement of buses. There are no proper timing or schedule of Arrival and departure of this buses. And there are less buss than requirements.
So we expect perfect time table Display of buses and then we expect that you increase number of busses of Dholka to Ahmedabad.
Thank you

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: no-103/A, harekrushna app, raghuveer soc,near p.p.savani school, hirabaug, varachha road, surat pin-395006

Please return to my refund money because i not jurney on this tocket because i book ticket on jurney date 06/06/2021 and pnr number G41065335 from surat to khambhat jurney but thiis bus all passengar ticket not saw on cundector and i am bought new ticket buy cash on this time when jurney so you refund my booked ticket money

+1 photos

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara

Dear sir
તારીખ 26.6.2021 ના રોજ હું સાંજે 8.30 વાગ્યે જામનગર થી વડોદરા બસ માં બેઠો..રાતે 2 વાગ્યા સુધી ડ્રાઈવર દ્વારા HOULT કરવામાં ન આવ્યો...ત્યારે હું લીમડી ડ્રાઈવર પાસે ગયો મેં કીધું મને ટોઇલેટ લાગી છે ના જાઉં એટલે દુખાવો થાય છે..ડ્રાઈવર તરફથી અભદ્ર વ્યવહાર કરવામાં આવ્યો બસ ઉભી ના રખાઈ... સર આવામાં કોઈ પણ મુસાફર ને કાઈ પણ થઈ જાય તો જવાબદારી કોણ લેશે સર આ બાબત એ નોંધ લેવા અને ડ્રાઈવર સામે પગલાં લેવા વિનંતી

PNR G41365413
GJ-18-Z-1623
CREW NUMBER [protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Ahemdabad

I booked bhuj to surat bus and bus is 1:10 hour late I just ask why you late driver told me that don't book ticket then buy ticket and sit

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir,
Good morning,
Ranip bus depo to kharaghoda bus no-GJ-01 Z 1889 regular and good service of state transport organisation
we are daily travel from prahlad nagar to sanand from last few years.we are satisfied for your service.
from last one week bus was not stopped on prahlad nager stop due to driver igo and his personal intend. i observed that if bus have full passanger i would like to ignore . but bus have minimum passenger and and he not stopped its very bad .
so plese inform cocern person (Driver)to stop prahlad nager bus stop and provide passenger service.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines