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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025
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187
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 72

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D
Divesss
Jun 25, 2021
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This is *GSRTC m-Ticket*LIMBDI to KAMREJ BUS STAND TripCode:1330DWKSRTSLP15PNRNO/OB:G41365470, GS14424839 DOJ:[protected], :20:55:00, SLEEPERSeatNo: 4BoardingPt:LIMBDITxn Pass:Ad4k7Hgn Carry ID during jrny. T&C apply.

This is confirmation msg
GSRTC:
PNR:G41365470, DOJ:24/06/2021, Pickup Point:LIMBDI, Time:20:55, Crew No: [protected], GJ-18-Z-2340.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G41365470
...
Bus is not arrived at limbdi bus station... Bus staaf not received call ... Not answering responsibly and also mobile is switch off himself/herself...
I am going to very important work ... So my complaint against Entire Gsrtc for mentally & physically and also economically harassed by Gsrtc. That's all please do necessary action and I want refund as well for harrasment
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    D
    Dhaval99092
    Jun 24, 2021
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    1) I was traveling on gsrtc bus Veraval to Gandhinagar on 24/06/2021. Bus number was GJ-18-Z-2038. My pick up point was Junagadh. I had my luggage with one mango box and wight of total luggage was also less than 20 kgs. Even so the bus conductor taken extra charge of the box. Can he take it??
    2) Facilities were poor. Window of my seat was not open, seat was not clean, etc..
    3) The bus conductor behaviour was not good.

    Hope you take action...
    Thank you.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      M
      Mahedh Bheda
      Jun 24, 2021
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      Address: જેતપુર

      તા 24.6.2021
      વડોદરા to વેરાવળ
      બસ નં gj18Z 1860
      કંડકટર નો ફોન સેવા માં નથી એવું આવતા કંડકટર ને જાણ કરતા જવાબ માં એવું કીધું કે સરકાર દ્વારા અમને ફોન આપવામાં આવ્યો નથી અને તેમના વ્યવહાર થી અસંતોસ છે
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        J
        Jay I Trivedi
        Jun 24, 2021
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        Address: Gujarat
        Website: www.gsrtc.in

        I booked tickets for 2 passengers from Bhachau New to Porbandar. What happened is ticket is not confirmed and transaction is been done. Please help me get my money back. I know according to your policies you return them in 7-21 days but this never happens. This is happening with me 4th time and my refund has never came and neither my ticket is cinfirmed. Please look into it.
        +1 photos
        Jun 25, 2021
        Complaint marked as Resolved 
        This was not the first time my money was debited and ticket was not confirmed and i didn't get my money back. But this 4th time i got my money back not just because i sent email to official gsrtc website for refund but also because i complained on this consumercomplaints forum.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          H
          Harsh_H
          Jun 24, 2021
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          Unsafe overtaking, short breaks. Due to extreme short break my laptop bag from the seat went to conductors seat. This is very serious. I think it is time to take some action before something big and serious happens. Yes we may loose lives very soon if they keep jerk driving at this scale. I am a frequent volvo traveler on this route and hence this is into my note since quite long. This time I reported as it came to me with a loss of 1 lakh rupees. My laptop got broken and my knee is heavily injured. If I am left unheard here I'll make sure to make this complaint audible and readable to media.
          Thanks
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            D
            Darshan chauhan
            Jun 23, 2021
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            Address: Atkot

            Barwala-rajkot bus no gj 18 0091 bus driver and conductor is not good behavior to passengers its use a bad words and angry nature and talking to very bad to passengers.
            I request to some thing do action they staff.
            Barwala- rajkot, rajkot- barwla date 23 June 2021 bus driver and conductor
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              M
              madhavi chauhan
              Jun 23, 2021
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              Address: Jamkandorna

              Bus route jamkandorna to gondal must be start in the evening ...bcz of the up down passenger we face many ptoblems in upfown in the evening ...so we request to start this route bus in evening ...plz be take action immediately..thanku
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                W
                Wordspeak
                Jun 22, 2021
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                I am travelling from Ukai Ahmedabad bus with PNR Number: G41322886. I reserved my seat as per COVID rules provided by government. One passenger came and asked me to let him sit. When I denied due to social distancing protocols he started arguing and said "agar social distancing chahiye to private gaadi kar lo". Other passengers along with the conductor also supported that person and told me that the social distancing rules didnot apply nowadays, they have become old. The seats are all full and even people are standing in the bus. If the public will not support the social distancing rules how will we cope the situation. I request you to take some actions so that people donot behave like this next time and maintain social distancing while travelling via public transportation. Hoping for your positive response. Thank you.
                +1 photos
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                  J
                  Javaghela
                  Jun 21, 2021
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                  Address: Mahesana

                  Patan Sarkhej route bus
                  Bus number GJ 18 Z 6298
                  મારી દીકરી ને પાટણ સરખેજ બસમાં થી મહેસાણા સ્ટેન્ડ પર થી બસ માં ચડેલી હતી ત્યારે કંડકટર દ્વારા બસ માં થી ઉતારવામાં આવી. બસમાં જગ્યા હતી તો પણ બસમાં થી ઉતારવા માં આવી મારી દીકરી અમદાવાદઃ જોબ માટે જાય છે
                  કંડકટર દ્વારા ગેર વર્તુણક કરવામાં આવેલ છે. બસ માં જગ્યા હોવા છતા કંડકટર એમના માનીતા પેસેન્જર ને લેવા આકરે છે મહેસાણાના બસ સ્ટેન્ડ પર થી પેસેન્જર લેતા નથી અને હાઇવે પરના એમના પાસવાળા મીત્રો ને લેય છે.
                  Driver 1687
                  Conductor 41217
                  +2 photos
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                    U
                    Upasna Vaghela
                    Jun 21, 2021
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                    Bus name : patan to Sarkhej
                    Bus number:GJ18
                    Z6298
                    today morning at 7:25 AM I used to going job ahmedabad by GSRTC bus but At Mehsana junction GSRTC bus driver(1687 ) stoped the bus, when I start going in bus the bus conducter ( 41217 )stop me and do not allow me Used bus. I requested him so many time but he did not me allow to seat in the bus.. 3 seats was remains vecancy Or empty. Bus conductor (41217) also used bad words and misbehave with me.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      R
                      Rajubhai Vala
                      Jun 19, 2021
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                      Address: Malsika
                      Website: [email protected]

                      Today,[protected], the conductor of Hastagiri from Junagadh, who came to our village, discriminated against the passengers and asked us not to board the bus. Please resolve our questions. Conductor base number-99
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      Condector base number 991
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                        T
                        Test12vdhss
                        Jun 19, 2021
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                        They are not following covid protocols
                        Bus is full of people and sone are standing in bus
                        +1 photos
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                          R
                          Rushil8269
                          Jun 19, 2021
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                          Address: Ahmedabad

                          Sat, Jun 19 2021 8:46am
                          Right now I am in gsrtc bus GSRTC: (PNR:G41272135, DOJ:19/06/2021, Pickup Point:GEETAMANDIR BUS PORT, Time:07:15, Crew No: [protected], GJ-18-Z-5608.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G[protected]
                          In this bus driver is very worst he is allowing people to sit and stand in bus without maintaining social distancing. For your reference please check his ticket record. He is influencing COVID and saying corona is no more take people as much as we can. If you dont take action than I will go to higher authority and I am having couple of picture of bus too for your reference.
                          +2 photos
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                            A
                            avariya amit
                            Jun 18, 2021
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                            I am traveling from Anjar to jamnagar.. IN GSRTC BUS Number : GJ 07 YZ 6295. On date 18/06/2021. .. I'm still in this bus.. driver is very badly driving.. all passengers are also complaining.. please do the need full..
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              S
                              sureshpateliya
                              Jun 18, 2021
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                              Address: lunawada

                              વાઘોડીયા ડેપો ની બસ જે વડોદરા થી પાટવેલ બસ જેના ડ્રાઈવર દિનેશ પટેલ અમારા બસ સ્ટેન્ડ પર ઉતારવાની ના પાડે છે. તો અમે બસ ના ડેપો મેનેજર સર જોડે વાત કરી . મેનેજર સરે પણ ઉતારવા માટે કહ્યુ તેમ છતાય તે માનતો નથી.અને અમારા જોડે ઝઘડો કર્યા કરે છે.અને તમારે આ બસ આવાનુ નહી એવુ કહે છે. તો આના વિશે યોગ્ય પગલા લેવા નમ્ર વિનંતી.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                w s
                                Jun 18, 2021
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                                Hello,
                                I am sahil patel from matar I want to lodge a complaint about bus daily I am going to matar in last bus the time is 8.20 now few day ago depoanager change the time of bus at 8.00 pm so we are reach at karjan before 8.00 but now suddenly 2 day ago again change the time of bus by manager so please we are request you please confirmed time of bus at 8.00 all passenger are happy with this time because reach early at home so please do something as soon as possible...
                                Bus route name..AMOD-KARJAN
                                Bus number...GJ18 Z0697
                                Thank you sir we are waiting for your favourable reply...
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  A
                                  A panchal
                                  Jun 16, 2021
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                                  Address: Bayad

                                  Bayad to bhuj
                                  Name-akshay panchal
                                  Trip code-1600BYDBHJSLP30
                                  PNR NO/OB-G40875274, GS14144122
                                  DOJ[protected]
                                  Cancellation due to Epidemic lockdown
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                                    A panchal
                                    Jun 16, 2021
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                                    Address: Ahmedabad

                                    AHMEDABAD GITA MANDIR BUS PORT to MATA NA MADH
                                    Name-akshay panchal
                                    Trip cord-2130ABDMTMDSL15
                                    PNR No- OB-G40845898, GS14128079
                                    DOJ[protected]
                                    Cansellation due to Epidemic lockdown
                                    +1 photos
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                                      S
                                      Sorathiya Mahesh
                                      Jun 16, 2021
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                                      Address: Bhuj, Mundra,

                                      Bhuj bust station's bust inquire no. [protected] number every time out of coverage comes, what does that mean..? Is there no network or pick up the phone and put it on the side?
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        Sorathiya Mahesh
                                        Jun 16, 2021
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                                        Address: Bhuj nakhatrana

                                        Please tell your driver that the passengers standing above the mini stop are from their own country, and they wait for you, and don't break their trust, and give them a 2 second bus stop and a chance to sit in the bus, especially from Bhuj to Nakhatrana.
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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