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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Feb 25, 2026
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 78

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Address: Ankleshwar

Yasterday I was travelled from surat to ankleshwar by bus no Gj18 Z5359.I had taken ticket of Rs.54 from bus conductor and given 60 against ticket.At that time conductor has no change so he had not given change of Rs.6.
When I was reached my destination he had not given change or informed me about change and he bagged the change.even he had taken 1 rps from all passengers who travel from surat to ankleshwar.
I thing GSRTC had...
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hardikrupareliya77
Mar 19, 2021
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Address: Ahmedabad

Dear Sir

Date: 17.03.2021
Bus No. GJ 18 Z 6873
BUS - Ahmedabad - Junagadh
PNR : G40082447
TICKET ID : 229QZNP
ORDER ID : [protected]
FROM Ahmedabad TO Jasdan at 06:45HRS,[protected]

I am traveling from ahmedabad to jasdan. i have a pickup but as per arrival time 7:15. bus already late but it's ok problem. I have a already do reservation for my seat. when i have a display my online tikit to conductor then they speak with me loudly about tikit and my identity proof. and i have a photo proof of my Aadhar card but they have a again take a charge form me and they have a again take a tikit for me.

Thank you
Hardik Patel
[protected]
Email : [protected]@gmail.com
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    Divya r k p
    Mar 19, 2021
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    Address: Malhar society

    Dhanera to deesa local bus GJ 18 Z 2647 stop hone k bavjud vaha stop nahi ki bus ko its very unethical behavior
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      Divya r k p
      Mar 19, 2021
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      Address: Malhar society

      Local Bus going from dhanera to deesa so we were exact behind it to catch then there is a first stop samarvada local have to b stop there but conducter doesn't here nd doesn't stop
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        Kamlesh gagnani
        Mar 19, 2021
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        Address: anand

        Respected sir
        I am sitting in the bus kadi - vadodara,
        One passenger is standing nr Railway Station ANAND and kadi - vadodara bus going that time and he see my hands for stop bus but he didn't stop bus. He also going by auto behind bus and he told to bus conductor for stop bus. But they don't stop bus.
        All the buses are stop nr Railway Station. So I kindly request that plz do necessary action against driver and conductor.
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          Sandip Ojha
          Mar 18, 2021
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          Address: Gujarat

          Passengers are being denied to board the bus from Lakhtar, Surendranagar District. The bus is Surendranagar-Viramgam-Surendranagar, registration number GJ18Z0476. The bus reaches Lakhtar from 5.30 to 6 in the evening and when passengers try to get onto the bus, this one conductor doesn't allow them telling them very rudely to come by the next bus. The bus was half empty today (18/03/2021) and still he did not permit us to get onto the bus. This has become a regular thing with this conductor. He thinks he owns the bus. How can he deny passengers. This is a public service run by tax payers money. Please take this matter up urgently and resolve this issue at the earliest.
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            arshit patel
            Mar 18, 2021
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            Address: to. mendapara [bhesan]

            All the bus stops in our village but the bus coming from jetapur depo junagadh chodavadi vaya vadal root bus not stop in our village mendapara bus no.3643 junagadh chodavadi
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              Mahi101
              Mar 18, 2021
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              Address: Rajpipla

              Statue o[censored]nity is an important project of government. From Rajpipla depot in Moring between 8am to 9 am their is no bus to reach kevadia. Many visitors and the local persons who employed over there are not getting bus. When person inquire about bus the answer is we have no bus let one bus come from other destination then we provide it.. Many complaints done by people but there is no solution.. Please take some action against it..
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                S
                Sudhirkumar Agrawal
                Mar 18, 2021
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                Dear sir
                Dahod ahmedabad intersiti bus driver cum condeductorer not pick me at civil hospital dahod pick pint today 10:45pm.bus no 6442

                Dear Res. Sir
                Mari musafare dhd to limkheda pass hato ane hu civil hospital dhd na pick poit par ubho hato.
                Chhella sanivare pan aa driver mari jode bau magaj mari karihati led bulb na be nana box mate.
                Temnu aem kahehu chhe electric darek vastu par bulb, fane farek vastupar tikit lage che. To me em pan kidhu ke je banti hoy te aapi do hu leva taiyar chhu, pan nai aappi.
                Ane aje me tane lidho che pan have pachi hu gadi ahiya na. Ubho rakhu
                Ane amne mane aaje nai j lidho.

                Please sir aava rood driver ne pasenger jode kevu vartan karvu ea sikhvadvu joie.

                Sudhir agrawal
                Limkheda
                Bus mitra
                [protected]
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  niravrathod838
                  Mar 17, 2021
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                  Address: kapariya ta valsad dist valsad pin-396055

                  સવિનય ઉપરોકત વિષય અન્વયે જણાવવાનું વલસાડ થી મરલા બસનો રૂટ સારંગપુર થઇને જાય છે જેના કારણે જે કાંપરીયા ગામના પેસેજરો (વિર્ધાર્થી, સરકારી કર્મચારીઓ, મહિલા, નોકરીયાતો વગેરે) તેમનાથી વંંચિત રહી જાય છે કાપરીયા ખાતેથી COVID-19 પહેલા જે બસો જતી તેમને પણ રેગ્યુલર કરવા આપ સાહેબશ્રીને મારી નમ્ર વિનંતી છે.
                  વધુમાં જણાવવાનું કે વલસાડ થી મરલા રૂટ પર લોકલ ડ્રાઇવર તથા કંડકટર હોય છે જે પોતાની મનમાની કરે છે. અવાર નવાર પેસેજરો સાથે બોલાચાલી થાય છે. તે અંગે ઘટતું થવા વિનંતી છે.
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    Rasik Chhaya
                    Mar 16, 2021
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                    I have booked a.c. sleeper bus 2 tickets for ahmedabad to dwarka today ...But the bus wasn't came as per it's schedule...And we got answer from authority that bus is cancelled ...I tried to cancel tickets online but wasn't success...Plz arrange me to refund...My pnr no. Is
                    GSRTC: PNR:G40087234, DOJ:16/03/2021, Pickup Point:AHMEDABAD KRISHNANAGAR STAND, Time:18:30, Crew No: [protected], GJ-07-YZ-7788.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G40087234
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      M
                      Mohitraj Basiya
                      from Mumbai, Maharashtra
                      Mar 16, 2021
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                      Address: Rajkot

                      Gj18Z3476 From morbi to dhoraji bus conductor and driver mis behave and not stopped bus at madhapar chokdi and nor refunded my money of ticket
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        A
                        Arvind Mer
                        from Ahmedabad, Gujarat
                        Mar 16, 2021
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                        1 pm, volvo, surat to gandhinagar.

                        My seat no : 20
                        no: [protected]

                        due to covid guidelines 19th seat no. No one seated here.

                        But volvo officer some one sat there.

                        Who's responsible if my health not good after a day.

                        I am really disappointed with the volvo officer.

                        Please take a action asap. Suspend the officer
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                        Please call now to conductor and tell to him and fire from the job
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                          Manojsingh Rajput
                          Mar 16, 2021
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                          Address: Ranip.Ahmedabad.Gujarat

                          My pick up location is Ranip, ahmedabad.gujarat.this conductor has give me a ticket with fare of 37₹ from Ranip to ambika nagar Bus stand, Kalol..The actual fare is 21₹ to 24₹ from Ranip to ambika nagar, Kalol
                          The conductor give me a ticket from income tax, ahmedabad to ambika nagar Bus stand, kalol whare my pick location is Ranip, ahmedabad.the conductor give me wrong fare ticket.i saw him regular fare tickets also but he is not answer me well.the Bus run between 7: 30 am to 8:15 am.conductor cheat me.
                          Plz do needful.
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            H
                            Hitendra @15
                            Mar 16, 2021
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                            Address: Godhra, Rena

                            Driver base no 3280 Baria Ramesh,
                            GJ 18 Z 2393, Root time - 17:15 Pital to surat,
                            During traveling from Godhra to Ankleahwer in above bus at Vadodara Central bus i had informed to conducter and I am going at wash room, cunducter has informed to driver but driver has refused to pick up and bus taken left from bus stand,

                            As conducteur and passenger statement Cunducter has informed to driver but they have refused again and again,

                            Here attached audio recording for your reference

                            With support of sepi manager Mr Suresh Solanki and I got cunducter mobile number and I get may laggege, in may laggege having costly items but final i got that, spacial thanks to Mr Suresh solanki Dahod depo manager and Bharat bhai (1064), for providing extreem support,

                            Driver Language and behavior is very bad,

                            Please take action against them
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                            Mar 18, 2021
                            Updated by Hitendra @15
                            Any action taken on driver please update hare for trust on gsrtc systems
                            Mar 21, 2021
                            Updated by Hitendra @15
                            Dear Sir,

                            Their is no any Action visible on Culprit person, please take action and revert
                            Bus conductor and driver miss behaviour upto stopping bus on the highway and letting to threat the passenger about will bit you and leave you here on the highway i was totally unsafe and when there was my stop they even not allow me to comeout of the bus and told after 2km now you can go i have to walk that much to my vehicle from madhapar chowk they have dropped me upto 2km i told now i will file the complain to gsrtc again about you were threatning me and this all happened because they just not allowed handicapped person to get in the bus and i just told the conductor and driver about it and they got angry that you also get out of our bus even after u have bought ticket and ticket rs was 39 i have gave him 500 he last cash available in my wallet was one 500rs note i told him about it after this much of mis behaviour of driver and conductor i asked about my 461rs return they told complaint wherever you want told i[censored] complaint i will beat you at st depo threatened me and left taking there bus if it not resolved i am going to file FIR to the bus driver and conductor for harming my self respect as well as not returning my money and doing fraud all happened because i have raised voice for handicap the bus number was GJ18Z3476 i am attaching bus driver image i have been so much frustrated by there behaviour from last 2hrs i am standing front of bustop as i was hopeless my money also they not returned and where i parked my vehichle at madhapar chowk busttop they not let me to get out from bus at that point get me my refund back and suspend this driver and conductor as soon as possible or else i will sue them to court I also complaint to dhoraji depo
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                              H
                              Hardikghadiya1994
                              Mar 15, 2021
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                              Address: Morbi

                              In Morbi city have 2 busstand. New and Old.
                              Between time of 6:30 PM to 7:45 not received single bus of Morbi to Rajkot. All the passanger suffering.

                              Please solve the problem because its a question of 150 passengers at a time.
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                J
                                Jayanti Gelot
                                Mar 14, 2021
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                                Respected Sir.

                                I Booked My seat No.1 In The Sleeping Seat. Bus Ahwa To Gandhinagar. I Follow The Covid.19 Rules. According to Covid.19 rule 1 seat is reserve for maintance Soscil Distance. But in the bus Conductor not following the rules by covid.19 gaidlince.
                                My Journey Date.14/03/2021
                                My Contact Number.[protected]

                                Thanks With Regards Sir.
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  rahulsamyani
                                  Mar 14, 2021
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                                  Address: dahod

                                  Not stopped bus in under busstand garund in dahod depo bus no1306 bus route dahod to kheda time 3.45 pm in sunday 14 March i think driver is drunk
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                  bus no gj18z4280
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                                    Ranjit B
                                    Mar 14, 2021
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                                    Address: Kathlal

                                    Gujrat kathlal depo time table very old timetable wish no running by bus and depo informer no inform by this schedule. Query that is your staff speaking to old time table wish .customer time very loss to this depo
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                    Mar 14, 2021
                                    Updated by Ranjit B
                                    Gujrat village.kathlal depo time time very old and inquiry depo no response by right time
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                                      Chirag H
                                      Mar 13, 2021
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                                      I have reserved 2 seats in morbi to kwant bus(Gj18Z6360). Due to covid few seat are not displayed for reservation. I have reserved seat no 13 and 15. However after boarding I got to know that no one has wore mask and all the seats are filled. Conductor asked me to give seat number 14 to some passenger. Front seats were filled by so called VIPs who kept one seat empty in the name of a child of 2 year. Also these people are spitting and throwing garbages out of the window, which directly comes on us. On complain, conductor told me to adjust for some time instead of asking those VIPs to stop.
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
                                      Please enlighten me about the steps taken by GSRTC.
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