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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Apr 10, 2026
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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 85

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P
Pran Aaa
Jan 22, 2021
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Address: Gujarat

PNR : G38791751
TICKET ID : 228HO7V
ORDER ID : [protected]
TRIP ID : GSRTC:2230VPINHRNRUL1:34472:567:10251:22/01/2021
FROM Bharuch TO Ahmedabad at 02:54HRS,[protected]
Name: GSRTC
Boarding Point: BHARUCH GNFC STAND--
Reporting Time: 02:54 HRS.
Seat(s) #: 9

The bus didn't arrive, and was waiting on the bus stop without any mode to contact the crew of the bus. Am disappointed and angry at the service. Would like to get Refund, immediately without any delay. Please guide through the procedure.
Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    H
    Hardik makvana
    Jan 20, 2021
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    Address: Gsrtc Mangrol depo Junagadh

    Aaj roj dt 20/01/2021 na roj hu ane maro bhai jyare Madhuram bus stop per ubha hata tyare 3:50pm ae Mangrol depo ni bus jeno rout Junagadh Bantwa Mangrol hato tyare driver ane condecter ae bus ubhi no rakhi ane purpat zadape drive karel se ane bus ni seating pan khali hati.
    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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      I
      I_N Khan
      from Mumbai, Maharashtra
      Jan 20, 2021
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      Whenever he calls customer care, he picks up his thank you phone and mutes itAnd no one speaks from the front and inevitably the customer has to hang up the phone and if we do it again then those people keep mute and talk and once they get the information by phone they would tell me to talk to them when you get a call. If we miss you for you, we will call you from anywhere at any time. Those people already have minutes and inevitably the customer has to hang up.So please stop this mute practice and request to suspend or dismiss such employee immediately.Because the passenger is in trouble when they are calling, this is how these people do it, it happens every now and then, so please, you are requested to giveSo you are requested to get rid of this as soon as possible
      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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        E
        Er Sanket Prajapati
        from Delhi, Delhi
        Jan 20, 2021
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        Address: Baroda

        Sarkar shree taraf thi covid -19 na chalta seat block rakhvama aave 6 ane conducter na janita ne bajuma besadi jay 6 dadagiri karine (aa bus te kharidi nathi lidhi ) eva shabdo no prayog karine
        Savarkundla selvas bus no. Gj18z1854
        Date 19
        .01.2021
        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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          R
          Risky Rathod
          from Surat, Gujarat
          Jan 19, 2021
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          Address: Bhuj-kutch

          6:30 bas rot naliya bhuj naliya
          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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            T
            Taslimahemad
            from Noida, Uttar Pradesh
            Jan 17, 2021
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            Hello Team
            I'm Taslimahemad, today I was booked gsrtc tickets and travel in their bus I'm facing very irritating experience, I booked tickets for palanpur to ahmedabad, PNR Num G38691564, OB reference number:GS13062041, i booked tickets for Gurjarnagri but palanpur depot appointed Local bus, I think that's one type fraud from Gsrtc, and bus conductor don't have sense of talk, conductor talking rudely, and the conductor is giving me threat of leave the Bus, and also saying me no one can Proceedings on her, so I just want to say kindly do some strictly design for this type services,
            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              P
              PratikRE
              from Mumbai, Maharashtra
              Jan 17, 2021
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              Date 16/1/21 Ahwa gandhinagar ac SLEEPER Bus

              Bus na conductor a ladies na private part par hath fervyo babat

              Sri manager
              Date 16/1/21 na roj Ahwa gandhinagar bus ma vansda thi CTM Ahmedabad sudhi musafari darmiyan tamari bus na conductor a ctm najik bus pohchta mare destination point utarvanu hovathi hu driver cabin ma gai tyare mara pag na uparna bhag par gandi rite hath fervyo che ane conductor potana private part par hath fervine isara mane joine karya che to aap saheb sri ne request che k Amna par kadak karyavahi kare jethi koi single ladies ne musafari darmiyan Avi taklif no samno na karvo pade
              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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              Conductor name :Nitin
              Posted gandhinagar Bus Depot
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                V
                v. j.
                from Delhi, Delhi
                Jan 16, 2021
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                Address: Ahmedabad ISCON
                Website: G.S.R.T.C.

                Dear sir,
                I am a G.S.R.T.C. bus no. GJ-18-Z-6702 traveling from Jafrabad to Ahmedabad at 22:45 on 15/01/2021 in.In the meanwhile, according to online ticket booking, my seat is number 29, 31 and no one can sit in seat number 30 due to COVID-19.So when I told this to the conductor, the conductor told me that 3 people sit if you want to sit. So one is that your conductor does not follow the rules of Covid and behaves rudely.The third person sitting next to me doesn't even wear a mask and coughs So who is responsible for our safety and the spread of Covid in this. You can check the conductor's ticket to see how many passengers have boarded the bus So please take appropriate steps for the safety o[censored]s and the society.
                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                  K
                  Kishan koriya
                  from Delhi, Delhi
                  Jan 16, 2021
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                  I am right now travelling in siddhpur to jamnagar bus . I booked my ticket fron ranip - ahemdabad to Rajkot bus port. But now bus conductor says that there is no stop in rajkot bus port. Bus will only stop at Greenland pick up point and he is saying that we have to pay more money for the stop at madhapar chokdi.So how can i reach home before curfew start.There are some people travelling with me also have the same problem. And why there is no stop at bus port even if it is mentioned in ticket??
                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                    S
                    Shahid Nayyar
                    from Delhi, Delhi
                    Jan 16, 2021
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                    Address: Una

                    I seat in Gj-18-z-2796 for many times Ahmedabad to una. But today the conducter of bus is very rude and answering properly. And specially he is asking for extra money but do not provide ticket and show me the rules and regulations.
                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                      M
                      munna Bagadhiya
                      from Bengaluru, Karnataka
                      Jan 15, 2021
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                      Your driver of bus number GJ-18-Z-1617 is talking bed to the passenger as they had taken passenger seat and we told him to please give our seat as we have to sleep then he is telling bed words kindly take same strick action agais him date of the journy is 14/jan/2021
                      This is my ticket detail
                      GSRTC: PNR:G38557053, DOJ:14/01/2021, Pickup Point:LIMBDI, Time:19:28, Crew No: [protected], GJ-18-Z-1617.Track :https://bit.ly/2OjP1lw?pnrNo=G38557053
                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                        K
                        Kishan Pathar
                        from Ghumarwin, Himachal Pradesh
                        Jan 13, 2021
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                        Address: Gondal -- gujarat

                        In this pandemic situation, government make guidelines for running a bus. GSRTC Not follow guidelines and running a bus. In 46 seater bus GSRTC allow more than 60-65 passenger. GSRTC violating the guidelines.
                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                          S
                          sandip ladva
                          from Ghumarwin, Himachal Pradesh
                          Jan 13, 2021
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                          Address: GSRTC, baroda

                          I'm travelling from baroda-surat and one passengers (non-gujrati) picked up from bharuch and he didn't listen sound of conductor. At the time we reached to ankleshwar, lady conductor came and start yelling on Non-gujrati passenger that you didn't listen, you have to pay extra money because you didn't get ticket from bharuch..
                          Lastly lady conductor gave 108 Rs ticket and charged 160 from that person..
                          This whole incident happen on 13/01/2021,
                          Bus number GJ 18 Z 4892, timing around 2pm
                          Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                            D
                            Dm senta
                            from Bengaluru, Karnataka
                            Jan 13, 2021
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                            Address: Surat

                            I have suggestion . I think every bus should have atleast one dustbin. I have seen most o[censored]r buses don't have dustbin. If we want to keep our road clean than dustbins are necessary I think. Think about it. I hope this will apply. Have a great day.
                            Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                              Vishu Makadiya
                              from Bengaluru, Karnataka
                              Jan 13, 2021
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                              Address: Mangrol

                              Mangrol depo.keshod mangrol via shil. Bus no.Gj 18 y 8879 has zariyavada bus stand not stop so kindly inform the bus driver and condekter
                              Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                H
                                Himali Kumari
                                from Delhi, Delhi
                                Jan 12, 2021
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                                It's not a complain but Request to you. Sir, bus route of ahmedabad-Bareja-Navagam-Naika-Kheda .Previously It was departed from Gita Mandir (Ahmedabad) on 7.00P.M.

                                But After Covid Pandemic it departs on 6.30P.M.

                                A bus Ahmedabad-Naika -Kaloli departs on 6.15 P.M. from Gita Mandir And after 15 min (6.30P.M) Ahmedabad -Kheda(Via Navagam- Nayka) departs.

                                After 6.30P.M there is No Bus for Navagam- Naika.

                                So many passenger who are doing Job facing problem in Up Down.

                                It's my humble request to look in to this matter. And Do Needful.

                                Regards,
                                Himali Kumari
                                Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                  K
                                  Khataa
                                  Jan 12, 2021
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                                  Address: Sachine stop

                                  On 12th January 15:00 hrs to 18:08 hrs

                                  Between this time bapu and Silvas's 4 to 5 buses pass through sachine all buses not stop at bus stand within some buses number are bellow

                                  GJ18Z4534
                                  GJ18Z9137
                                  GJ18Z3813
                                  GJ18Z8405
                                  Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                    P
                                    PrashantMak
                                    Jan 12, 2021
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                                    Address: Rajkot

                                    Hello
                                    I am traveling at rajkot bus port to Ahmedabad central bus port by Jamnagar Zalod bus time 3.15 pm but not arriving at 4.15 pm. It is late more then 1 hour it is very irresponsible service please try to improve this this is very irritating for people
                                    Jay hind.
                                    Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                      N
                                      Nehal Buddhdev
                                      Jan 9, 2021
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                                      Address: Rajkot, Central bus stand

                                      This is for Rajkot central bus stand. My cousins wallet was taken by a thief. There was no proper response team. After yelling for few mins security came in. But thy did not support much, instead of taking immediate response thy asked to file a police complaint 1st. 3 to 4 people wallet were take by the their.moreover thy did not look into cctv or allowed us..there is not a single complaint desk or police.worst experience ever
                                      Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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                                        H
                                        Himanshu Rajani
                                        from Powai, Maharashtra
                                        Jan 8, 2021
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                                        Address: Rajkot

                                        In Rajkot GSRTC Rajkot Bus Station Call not attended and conductor not accept the calls for online bookings.
                                        Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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