Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

I hitesh k solanki was travelling from ahmedabad to somnath. I found at many station bus stops but i don't get water. This is done deliberately to provide sale to vendor for water bottle. This is basic facility which should be provided at each stand. For the others profit you cannot deprive passengers from getting water.
I humbly request you to provide facility at each bus stand.

Respected sir i want to tell you plsss in online booking you must have start handicap online booking bcoz in this covid 19 position we have very much suffered from this kind problems ans we are not able to manage regular standing in many lines and buy a tikit at counter there are many handicap person as up down staf so they will travel daily and they face very much problems so plss we heartly requested that start this facility at least this time plss

Pls give me refund .
Ticket date 8.5.2020, PNR: G34672407
Seat no. 3, 4, 6, 7

This ticket is cancle bcz covid 19 issue. So plz give me refund

Hello I had tried to book ticket from GSRTC official website and transaction has failed two times 2 months has gone still not got my refund amount.

Date 09/03/2020
References no:- GS11013492 and GS11014148
Fare amount 269

I am harshil sheth. I had renewed my daily passenger concession pass on 20/3/2020 & within 2 to 3 days government declared the lockdown. Government had declared the lockdown so i am eligible to demand the extension of my monthly pass. My pass number is 208285 from nadiad depot. My i-card number is 19940. My pass is from nadiad to vadodara gurjarnagari (Nadiad depot 420)& it cost rupees 1980. So give me an extension based on my use. My email address is [protected]@gmail.com
& give me complain number.

Hello sir,
This is regarding one of the booking that i was trying to make via online portal of gsrtc for my in law travelling from surat to ahmedabad on 8th march 2020. I had tried three times to book tickets. Where, first two trials money was deducted from my bank account worth 467 x 2 = 934/-. On the third trial, finally ticket was booked with pnr number - g34346947, seat 18, date of travel - 8th march 2020 @23:30.

I have attached the ob number details for my first two failed transactions along with the error received after the booking process along with transaction details.

1st failed attempt - ob number : gs11008504

2nd failed attempt - ob number : gs11008707

We seek your help in resolving the above matter. I have called customer care service and it says that it will take about 21 days to refund in such matter. Since i have not received this, i feel cheated.

I wish to resolve this at the earliest.

Thanks,
Pathik

I booked ticket from surat to Amreli (15/04/2020 9:30pm) date 07/04/2020 and cancel it date 14/04/2020 till after 10 days im not get refund

Due to lockdown extension, had to cancel gsrtc bus ticket from amreli to gandhinagar. But they are refunding only 75% of the ticket value. They should refund full amount as ticket is cancelled due to lockdown.

I have cancelled my ticket but the refund has not come yet. please check my return as soon as possible.

I booked a ticket from Navsari to Palanpur.My money is debited but my booking is failed.Please I request you to refund my money.
Reference no.- GS11113467
Phone no.- [protected]
Email Id.- [protected]@gmail.com
Date of Journey.- 30/3/20.
I have sent them 10-11 emails & created more than 10 help tickets asking about my refund but you have given me no reply!!!very poor customer service.

I booked a ticket from navsari to palanpur. My money is debited but my booking is failed. Please i request you to refund my money.
Reference no.- gs11113467
Phone no.- [protected]
Email id.- [protected]@gmail.com
Date of journey.- 30/3/20.
I have sent them 10-11 emails & created more than 10 help tickets asking about my refund but you have given me no reply!!! Very poor customer service.

My name is harshil sheth. My service pass start date is 20/3/20 and end date is 18/4/20. I want to file complaint on lockdown due to corona virus. My complain is 'will gsrtc extend my monthly service pass due to shutdown of bus service?' my pass number is 208285. My i'd card number is 19940. My service pass is gurjar nagari from nadiad to baroda & it cost 1980.
Please give me reply.
My email i'd is '[protected]@gmail.com'
& my contact number is [protected].

Dear sir,

I have a daily updown for the viramgam to ahmedabad for the job of night shift...

I am job lefting time is 4.30 is iskon area...

And surat radhanpur bus is arriving at 5.00 a. M at iskon junction but bus drive and conductor are not stop to bus at this bus stop why...

Bus conductor was to watching to me and you are to bell in bus but drivers are not to stop with bus at that time...

So i am very unhappy...

That why you are action for the bus drivers and conductor...

Urgently...

Bus number : 6364
Bus routine: surat - radhanpur.
Bus timing at iskon junction : 5.00 a. M.

Ok sir...

Thanks,
Regards,
Passenger

મે ટિકિટ લીધી અને એમને મને કહ્યું કે 2 રૂપિયા ખુલા છે મે ના પાડી તો ટિકિટ ના ૧૪૨ રૂપિયા હતા એમને મે ૨૦૦ રૂપિયા આપ્યા અને એમને મને ૧૦૦ પાછા આપી ને કહ્યું કે આ નોટ નઈ ચાલે મે કીધુ કઈ વાંધો નઈ હું તમને નોટ બદલી આપુ એમને મને નોટ આપી આને સાથે ટિકિટ આપી જેથી પાકીટ માં થી નવી નોટ નીકળતા ટિકિટ પાડી ગઈ અને મે નવી નોટ એમને આપી ટિકિટ ગોતવા માંડ્યો ને એ કહે મને પૈસા તમે આપ્યા નથી

Dear whom so ever it may concern,

I'm varun, a regular passenger of gsrtc. I have a passenger pass from ambika nagar, kalol to income tax, ahmedabad. Today dtd. 19/03/2020, when i got down in the middle of my route at ranip bus depo for renewal of my monthly passenger pass and then again boarded on "kadi - pavaghad" bus he refuses to board and threaten to seize my passenger pass with him stating that "i cannot board on the bus from the middle of my route as this is not permissible as per the conductor."

Dear sir or mam
As i m travelling to a kalavad to rajkot in gsrtc at 18 march 12:10 pm.in a bus, conductor behaving very rude and not giving change after i give 50rs and giving badwords to everyone. She says out of my bus i[censored] have not change i think she is a employee not a owner. So i highly requested to officer need action for this for future traveller.
No one can travel in gsrtc after getting insulted i[censored] cant take action on to a lady
I mention my ticket pic on a below
So officer pls take action for future aspirant

સાહેબ શ્રી gsrtc માં online website ના કોઈ call receive નઈ કરતા, ગાંધીનગર માં એક સાથે બસ 10 આવશે ને નઈ આવે એટલે 1.30 કલાક સુધી નઈ આવતી અને ટાઈમ કોઈ નક્કી નથી અને ગાંધીનગર ની city bus ખાલી સચિવાલય માટેજ છે આમ પબ્લિક તો ઘેટાં- બકરા છે.જે દિવસે સચિવાલય માં રજા હોય એ દિવસે 2 કલાક સુધી નઇ આવતી ને સાહેબ ગાંધીનગર થી અમદાવાદ updown વારી પબ્લિક આ ખરાબ management ના લીધે પાસ નીકાળવા પણ તૈયાર નથી અને privete માં જવું વધારે prefer કરે છે.ને હું request કરું છું કે લોકલ બસ બંધ કરો અથવા private કરો

Today the daily morning bus from ahmedabad to gandhinagar geb was departure ahmedabad at6.58 am and ranip at 7.24 am. Means before time. Therefore so many daily passengers miss the bus. These passengers are govt servants and making daily updown to reach their workplace at gandhinagar. Let instruct concerned driver and conductor to do not start journey before time

Gsrtc bus dwarka to ahmedabad stop in chotila at hotel sugar and spice food packet and cold drinks price is extra collect to all customer, why extra rupees collect solve this issue urgent.
I have complained already customer care to direct send to mail and courier send gujarat government.
My complained to gujarat state road transport corporation and hotel sugar and spice.

Dear sir,

It is very regret to tell u that why most of buses are not stopped at chhatral stand... Like ahd-ranakpur, ahb-deesa ac bus. Chhatral has a big gidc and so many people suffering and facing problem as drives denied to stop at chhatral chokdi... Gsrtc is working for facilitate to passenger and this way they are running vaccant seated bus but not stopped at asked station..
As well as it is request that add stoppage of chandkheda stand...