Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Bus route from kwant to upleta
Arriving baroda depo at 6.45pm on 10 feb.
The bus route is nadiad bypass highway-stop dholka etc.
In the last week, i have gone in this bus two times happily. But today monday 10 feb, new conductor insulting all o[censored]s, that this bus is not free to gives sits, to all of you local like people. He said, he has no time for it, & said that find another bus for you type people.
And finally he refuse to gives sits to us.

This is very abussive behaviour of this conductor.
So i want, please take proper action on this conductor. As i have gone to the inquiry booth, for complain. But he said us that, we can not take direct action, as the bus is not our baroda depo
So please,
Take this sincerely, & remove & rusticate all working people, who have this type of rudeless mindset.

I want proper action.

I boarded a volvo bus from ahmedabad nehrunagar to baroda central bus station on 10/02/2020 at 7.30am. The bus driver didn't allow me to place my small baggage on the overhead shelf of my seat as the entire space was occupied by his 2 big size bagss. Instead i was asked by him to place the bag at my feet. Which is really uncomfortable as i cudnt stretch my legs. I guess the overhead shelf are for passengers convenience and the dr8vers do have there own space for storage. How come a driver occupy a passenger's luggage spqce and instead ask them to place it at their feet. Very mean and arbitrary behaviour by the driver. My pnr is g33563518.

Dear sir / madam,
I am working in a private company, where i should be present in office at 9:15 a. M.in the morning.
I am daily travelling in gsrtc bus route dhrangadhra to dhandhuka (Limbdi depot).
Bus departure time from dhrangadhra is 8:00 am and arrival time is 9:00 am morning.
But bus is running very slow, and reaching at surendranagar at 9:20 am to 9:30 a. M.
As i am working in a private company, i must do online attendance before 9:15 a. M.in morning.
I reach daily late to office it cause me late comming to office and loss of my pay for that day.
I request you to look in this matter on priority.
I am facing this issue since last many days.
If bus needs to change change amd give new vehicle, if need any steps by you, iediately take what you should take steps.
But resolve my problem.

Thanks & regards,

Sir

I have not received refund online booking failed transaction dt. 23/12/2019
Details are as under

Failure transaction history.

1.
Reference number gs10215042
Journey date 24/12/2019
Origin adipur
Destination ahmedabad cbs geetha mandir
Transaction date 23/12/2019
Fare 536/-

You are requested to credit refund amount rs. 536/- to my credit card account at the earlist

Taruna j solanki
[protected]

My mother was travelling from kukma to anjar on 06/02/2020 at 17:04:00 in gj 18 z 6003 (Ticket copy enclosed).

In this case driver and conductor has rudely behave with my mother about stoppage at village galpadar after that my mother took ticker of anjar. I know that bus has no stoppage at village galpadar but behaviour should be pleasant.

I've booked my ticket from gsrtc mobile app.

Amount deducted but transaction got stuck after that and failed at end.

Amount deducted and further process stopped. So waiting for refund now.
Date is 30-jan-2020 when transaction take place.

Payment id :[protected]

Ref no : gs10587527

Seat no : 5w

Trip code : 1030srtnhrnrv46

Please let me know if any more information required to solve this issue.

Bus no. Gj 18 z 1232 (Jetpur to amreli)
Driver has not stop the bus at bus staion at choki stop, near kunkavav moti,
We are request to stop bus but driver does not heard at bus stop.
We have complaint to a driver,
We want to request you listen our complaint and i hope you are solved our problem very fast,
We are a student and being support as, thank you

Respected sir, i am working in pgvcl as junior assistant in rajkot office. On dt.6 february 2020, at tankara bus stand, the gsrtc bus from "anjaar to baatwa" passed from tankara at 9:11 am. I raised my hand, but the bus was not stopped inspite of 20 or 30 passengers standing at that time. This bus has a legal stop at tankara bus stand. The bus has few passengers sitting in the bus. The driver and conductor have ignored the standing passengers. They have also damaged prestige of gsrtc as well as revenue of gsrtc. I have failed to reach my office on time. I request your goodself to take strict actions as per your rules to avoid such type of complaints. My information is below. Name:-anupam ramanlal tavar. Mobile:-[protected]. Service:-pgvcl rajkot. Mail :- [protected]@gmail.com. Waiting for your actions and reply... Thanks..

Dear sir
I was travelled today on 5th feb from ahmedabad to rajkot. The bus has stopped at limdi depot for the tea break. As i have seen that rhe canteen people service last quality tea, worst poha - bhajiya, puff, unknown brand chips and cookes in which i have tested all the things to know the quality of food.

As they are taking charge more than the market rate.

I was requesting you to take strict action against this type of gsrtc canteen caretakers those who are playing with the people health & if bus is takes hault at busstop, atleast food quality should be good.

Kindly request to you for the further actions to stop this kind of stuff. Also requested to send your representative to check the quality in midnight for further your confirmation with the food department.

My complaint is about refund not received for bus cancellation of gsrtc. Ticket information is:
Tripcode: 1930smntkalols5, pnrno:g33221099, journey date: 30/01/2020,
Departure time: 7:45 pm hrs, seatno: 9, total bus fair: 345 rs

And bus cancellation details are:
Cancellation date: 27/01/2020
Time: 7:28 pm
Refund amount: 345.00 rs

Even after a week my bus cancellation refund not received. I hereby request you to please credit my refund amount to my account.

Sir kal. Me morbi se mandvi ki bus me travel kar raha tha aur mera stop tha moti chirai but bus wale mana kiya waha bus nahi rukegi
So hum waha kese jaye aur puri raat muje bus nahi mile ye kesi service aur koi bhi bus wala mana kese kar sakta hai. Tamne ticket li hai hamara hak hai ham kahi bhi utar sakte hai so plz muke bataye agar hum hare destination par nahi pohch sake to bus ka kya fayda

Hello sir,

The bus in which i have booked my ticket is become almost 2.5 hours delay.

As because o[censored]rgency i have booked in advance so i can arrive on time.

I am talking about bus mahuva to bhuj.

Pnr number :- g33282869
Trip code :- 1715mhvbhjgjr47
Rout no :- mhvbhj

My ticket book for rajkot to morbi.

I want my full refund because i have to go on other bus and have to purchase ticket.

Please provide me refund.

Thank you.

Respected sir/madam,
We the students of government iti savli and also the others of private college students facing problem of irregularities in bus timing from savli to vadodara bhutdi zampa.
We have compliant many times to local authorities of savli depo but not giving satisfactory answer.
Specifically 3 pm bus. Actual time as per timetable is 3:15pm but bus depart randomly.
Also no regular frequency of bus is there.
So please do needful.

Hi, sir i am a student in mahesana, unjha city.

"amare savare college time9:00am chhe. Apani gsrtc ni bus suvidha amari college mate nathi.
Savare 7:55am bus chhe and ana pachhi 9:30am bus chhe.
To amare college java ma taklip pade chhe to khas vinnati chhe me amari college mate 8:25am e bus available karavava vinnnati..."
...
S. R. Patel engineering college, dabhi, unjha.
Plz plz plz plz plz...

He is not allowing the passenger travel upto ambikanagar today, is there any special authority given by department given to this lady conductor?
In this regards i'm trying to report against such behaviour against local depot manager but her phone was directed to depot booth but there was no satisfactory any answer.
Please inform action taken in this regards.

26 जनवरी 2020
आज मैं अहमदाबाद से राधनपुर के लिए बस नं. gj18-z6549 में यात्रा कर रहा था, बस यात्रीयों से खचा खच भरी हुई थी पर मैंने देखा की सीट न. 6 से 10 जो महिलाओं के लिए आरक्षित है, पर 3 महिलाओं के साथ 2 आदमी भी बैठे हुए थे जब की बस में 6 और महिला खड़ी थी जिसने 3 महिलाओं की गोद में छोटे बच्चे थे जब मेरे द्वारा इसकी जानकारी कंडक्टर को दी गई और उन महिला को सीट दिलाने का अनुरोध किया गया तो उन्होंने तर्क दिया कि एसा कोई नियम नही है कहकर एसा करने से साफ इनकार कर दिया, कार्यवाही करें

Hi, from 25 jan 2020 time : 11:30 am, i came to bapunagar, gsrtc (Ahmedabad, gujarat). I asked about bus time but not giving proper answer to me. And one more thing i asked to him (Dashrathsinh) to help old woman who is standing with her blind husband.

I request to him please give her first priority. But he is still busy on personal call. He is not take care about any traveler.

All are waiting for his response but he is not giving proper answer.

I complaint against him, take serious action against him.

Thanks
Mahipatsinh rajput

I had booked 4 sleeper ticket online from abu road to surat. I was not alloted sleeper seat. General bus came instead of sleeper bus. My ticket was on date 24/1/2020 1:30 am from abu road to surat in jodhpur to vapi bus. My pnr number is g33034218.
I want to claim for refund of the extra amount i paid as i was alloted seater seat instead of sleeper seat...
Kindly help in this matter..
Waiting for ur kind response

Sir, I have booked a ticket from RAJKOT to ANAND on 10.01.2020, 01.01 PM in bus running between Jamnagar to Baroda at 14.45 hrs. daily.
An amount of Rs. 171/- was deducted from my SBI debit Card 4592******64.
Ticket was not generated nor any messaged was received to me. Due to this I could not travel in the same Bus and also confirmed with the Conductor of the Bus that Name : I N Khristi (traveler) is available in list.
I have talked with the Executive on Toll Free. But he/she has asked to wait upto 21 days as they could not in position to reply me anything before 21 days.
It is requested kindly arrange to refund the amount of Rs. 171/- at the earliest as 11 days have been passed after made the transaction.

Myself hitesh b patel, working as a principal of chhadvada primary school (District of kutch - gujarat), i have booked gsrtc bus for my school tour from online at bhachau bus depo. My tour has been completed and remain my advance and rebate money still not received by me,

I often visited to bhachau depo / bhuj depo for the same but they have reply me that this is online procee and we can`t do any thing, and you have to call main office of gsrtc-ahmedabad, i have frequent call at main office of gsrtc - ahemdabad but from their the same reply given to me that you have to inquiry about the same to bhachau depo and bhuj depo.

Now situation is that neither i received by rebate money nor understand from where i have to inquiry the same.

So give me reply.. When, from where i got my school`s rebate money.

My contact detail.
Hitesh b patel,
Principal, chhadvad primary school
Chhadavada, bhachau - kutch gujarat
Pin code -370240
Mobile no. [protected]
Mail [protected]@gmail.com