Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Address: Geeta mandir bus station

Geeta mandir bus stand staff are not work properlly even we are talking to him 3-5 times about bus information but he ignoring us every time it is very our very bad experience in ahamdabad. It is our first time to visit the city for examination but such a uneducated staff you have teach some rules and regulation regarding how to deal with client.. Thank you

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Address: Ahmedabad, Gujarat, 380001

I board a gsrtc luxury bus from ahmedabad to bhavnagar at 6:57 am on 18/02/2020.
I left my tuxedo suit of blue color in black cover in upper bag section of seat.
The ticket no. Is 5296. I am attaching the ticket also for your search.
Kindly check the bus and driver who may took it from upper baggage section of the bus
Kindly help to locate my baggage

Amit bohra
[protected]

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Address: Ne post office , at -jalundh ,ta- Khambhat ,dist- Anand , Gujarat, mo-6352110141, Anand, Gujarat, 388640

My name is rohit Tushar Kumar manu Bhai .
Today i was traveling in bus at 5 pm from borsad to jalundh express bus, bus number (5984)I m traveling from borsad to jalundh . I have students pass, i forget took my ticket from conducter ( students pass ticket) i show my pass to checking officer but he gave me 240 rs charge receipt, my traveling pass is legel then how can he charge me ??? I hope u take action against illegal charges, i[censored] not take any action i will go to court ..

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Address: Patan, Gujarat, 384220

Bus no gj18z3331 named sidhhapur becharaji sidhhapur doesn't stick to it's original route to chanasma - patan. Where all local buses went from old bus stand of patan this bus driver and conductor refused to take bus from there. When i was asking them why the bus doesn't go original route, they don't give any answer and run away the bus from station.
This is big issue of all buses go from chanasma to take bus to old station of patan.
As many patients, merchants, officers, students have to catch-up on time there these bus conductor and drivers doesn't understand the problem and being rude to all of them. Since there many times of complaining to bus depot they doesn't take any action on them.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: Ahmedabad, Gujarat, 380015

It's been more than 15 days now and i literally got no response from their side. Neither their erefund email nor their helpline works. I am feeling very much cheated and deceived by their behavior.

Even i posted my review on google playstore and they just re-directed me to their email where no one replies.

Can anyone help me with this?

Gsrtc ob reference gs10664730

Booking amount: rs. 92

I want a resolution on this as soon as possible.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: Ahmedabad, Gujarat, 380015

Gsrtc geeta mandir ahmedabad

I want to know exact decided charge for washroom usage.? We were knowing it to be 2 rs. But since years they are collecting 5 rs. Even fight unnecessarily for the same. Please confirm the charge and make some rule so that this wrong doing doesn't happen. Display ur charge board in front or keep a complaint portal for it. We r working people everyday dont have to fight for it.
Regards

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I had done reservation for two seats. The seats were broken. The back rest doesn't move. The conductor didn't solve the problem or change the seat. Most of the seats were broken. I called up the administration office their phone numbers do not exist.
Gsrtc: pnr:g33744253, doj:16/02/2020, pickup point:ahmedabad cbs3, time:22:00, crew no: [protected], gj-18-z-2167. Track :https://bit.ly/2OjP1lw?pnrNo=G33744253

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Address: RAJKOT, Rajkot, Gujarat

We 4-5 people are having booking from ahmedabad to rajkot raiya telephone exchange circle. Bus number was gj 1et 3655. Driver has clearly said that even though you have booked tickets but still i will not drop you. One old age couple has also requested but still driver rudely refuse to drop at raiya exchange circle and dropped us at central bus station. Bus was delayed by almost more than one hour and at 1.30 am, i have hire a auto at very higher rate. Please ask all the drivers to drop at raiya exchange circle or cancel the dropping point.

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Address: Rajkot, Gujarat, 360001

Respected sir,
I traveled lots of time in gsrtc buses, i kindly request to start proper lunch and dinner halt in proper hotel where proper foods available.
Today i am traveling from rajkot to diu via ac bus which is started from rajkot at 10.00 am and reach diu at 6.00pm.in these 8 hours journey all passanger need proper halt for proper food.
We are paying your ticket cost but you are not giving a proper service.
Thanks and wait for your response

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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K

Kanabar Tapan

from Ankleshwar, Gujarat

Feb 14, 2020

Geeta Mandir Central Bus Station Toilet, where the person is asking for money for using toilet. When I ask him about cleaning of toilet, his answer is very rude and said please complain if you have any problem.
Here I'm attaching some photos of toilet.

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K

Kanzariya Bharat

Feb 17, 2020

Reply

Kanzariya Bharat's reply, Feb 16, 2020

Aa hotel
Malavn najik ma aavel chhe.

J

Jay@ lohana

from junagadh, Gujarat

Jun 30, 2022

Respected sir/mam
I request you please provide hotel for dinner and lunch and others use
I travel every day in bus many places are bad for public today i travel geeta temple to Junagadh
This bus is gurger nugri its stop to hotel raj kamal limdi highway there are very costly food nd no given any Bill's nd some cool drinks MRP rs 12 their take rs15 it's too bad for India so please i request you provide proper hotel for public

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V

[email protected]

Dec 17, 2022

Gujarat State Road Transport Corporation [Gsrtc] — halt for lunch

H
Vijaykumar Joshi
Dec 17 2022
Jun 30, 2022
Respected sir,
I traveled lots of time in gsrtc buses, i kindly request to start proper lunch and dinner halt in proper hotel where proper foods available.
Today i am traveling from rajkot to diu via ac bus which is started from rajkot
Gujarat State Road Transport Corporation [Gsrtc] — halt for lunch

H
Hardik Bhatia
Feb 14, 2020
Jun 30, 2022
Respected sir,
I traveled lots of time in gsrtc buses, i kindly request to start proper lunch and dinner halt in proper hotel where proper foods available.
Today i am traveling from Bhavnagar to Baroda which is started from Bhavnagar at 5.00 am and reach diu at 10.00pm.in these 5 hours journey all passanger need proper halt for proper food.
We are paying your ticket cost but you are not giving a proper service.
Thanks and wait for your response in these 5 hours journey all passanger need proper halt for proper food.
We are paying your ticket cost but you are not giving a proper service. Hotel name Guru Krupa
Thanks and wait for your response

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Address: Vadodara, Gujarat, 390023

Bus route from kwant to upleta
Arriving baroda depo at 6.45pm on 10 feb.
The bus route is nadiad bypass highway-stop dholka etc.
In the last week, i have gone in this bus two times happily. But today monday 10 feb, new conductor insulting all o[censored]s, that this bus is not free to gives sits, to all of you local like people. He said, he has no time for it, & said that find another bus for you type people.
And finally he refuse to gives sits to us.

This is very abussive behaviour of this conductor.
So i want, please take proper action on this conductor. As i have gone to the inquiry booth, for complain. But he said us that, we can not take direct action, as the bus is not our baroda depo
So please,
Take this sincerely, & remove & rusticate all working people, who have this type of rudeless mindset.

I want proper action.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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M

Mitesh Kariya

Feb 12, 2020

So many Pesangers has been faced ruff driving by driver name is vijay daki. We have informed him so many times as please drive properly but he did not responded any thing and driving again very Ruff.

So, I request to you concern person and department please take action according.

Thank you,
Mitesh kariya
Mo: [protected]

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Address: SATELLITE ROAD, Ahmedabad, Gujarat, 380015

I boarded a volvo bus from ahmedabad nehrunagar to baroda central bus station on 10/02/2020 at 7.30am. The bus driver didn't allow me to place my small baggage on the overhead shelf of my seat as the entire space was occupied by his 2 big size bagss. Instead i was asked by him to place the bag at my feet. Which is really uncomfortable as i cudnt stretch my legs. I guess the overhead shelf are for passengers convenience and the dr8vers do have there own space for storage. How come a driver occupy a passenger's luggage spqce and instead ask them to place it at their feet. Very mean and arbitrary behaviour by the driver. My pnr is g33563518.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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M

Mohit pithadiya

Feb 14, 2020

My OB reference no is GS10710893

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M

Mahendrasinh Darbar

Feb 14, 2020

Makarpura bus station their is a lady who book ticket and giving pass to student the lady is misbehvaing with people please take action as soon as possible

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C

Chandu rajput

Feb 14, 2020

Conduuctor in miss behaveyaer by pesinger.meeter in slow jumping by bus ranig condition in reqvest but counductor not recpect ansuer. Bus no gj18z 2673 in meta to parvet patiya surat in date 2/2/20 night 20.30 in unjha picup point

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D

Devarsh Rami

Feb 17, 2020

Dear Sir or madam I m a student I m updown from mehsana to Ahmedabad (gota) in sarkhaj bus I have complaint about a bus which come around 11:30 am that bus is sarkhaj to Unjha no.plate is GJ18Z5623. This bus not allow pass. So I requested you plz help me to allow pass in that bus

Thx

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Address: Limbdi, Surendranagar, Gujarat, 363420

Dear sir / madam,
I am working in a private company, where i should be present in office at 9:15 a. M.in the morning.
I am daily travelling in gsrtc bus route dhrangadhra to dhandhuka (Limbdi depot).
Bus departure time from dhrangadhra is 8:00 am and arrival time is 9:00 am morning.
But bus is running very slow, and reaching at surendranagar at 9:20 am to 9:30 a. M.
As i am working in a private company, i must do online attendance before 9:15 a. M.in morning.
I reach daily late to office it cause me late comming to office and loss of my pay for that day.
I request you to look in this matter on priority.
I am facing this issue since last many days.
If bus needs to change change amd give new vehicle, if need any steps by you, iediately take what you should take steps.
But resolve my problem.

Thanks & regards,

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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D

Dinesh Gosher

Feb 12, 2020

PNR Number: G33072990 & G33072989 return ticket booked, kindly arrange to refund concession amount, as per rules & regulations of gsrtc

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Sir

I have not received refund online booking failed transaction dt. 23/12/2019
Details are as under

Failure transaction history.

1.
Reference number gs10215042
Journey date 24/12/2019
Origin adipur
Destination ahmedabad cbs geetha mandir
Transaction date 23/12/2019
Fare 536/-

You are requested to credit refund amount rs. 536/- to my credit card account at the earlist

Taruna j solanki
[protected]

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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P

pratikee89

Feb 14, 2020

Dear sir,

On dated 02.02.2020, my bus zalod-mandvi was cancelled and i not travels so money refund required.

PNR :G33317631

Regards,
pratik mevada
[protected]

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K

Katha1012

Feb 14, 2020

Bus failed at Makarpura station and driver and conductor told me to just get in any other bus and told to commence 3.5 h journey while standing. GSRTC must have back up plan for such situation and they must bother about passengers.

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Address: Opposite Parshottam Nagar, Village Galpadar,, 3700240

My mother was travelling from kukma to anjar on 06/02/2020 at 17:04:00 in gj 18 z 6003 (Ticket copy enclosed).

In this case driver and conductor has rudely behave with my mother about stoppage at village galpadar after that my mother took ticker of anjar. I know that bus has no stoppage at village galpadar but behaviour should be pleasant.

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D

Dhruvraj Sinh Sodha

Feb 12, 2020

Conductor not allowing student pass in mini bus illegally, please take strict against it, It is hard to bear the argument of conductor while as per rules students pass is surely allowed in minibuses

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N

Nayan Sarapdadiya

Feb 12, 2020

Bus is no come to to time

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Address: Surat, Gujarat, 394510

I've booked my ticket from gsrtc mobile app.

Amount deducted but transaction got stuck after that and failed at end.

Amount deducted and further process stopped. So waiting for refund now.
Date is 30-jan-2020 when transaction take place.

Payment id :[protected]

Ref no : gs10587527

Seat no : 5w

Trip code : 1030srtnhrnrv46

Please let me know if any more information required to solve this issue.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: Choki (Kunkavav Moti), Amreli, Gujarat

Bus no. Gj 18 z 1232 (Jetpur to amreli)
Driver has not stop the bus at bus staion at choki stop, near kunkavav moti,
We are request to stop bus but driver does not heard at bus stop.
We have complaint to a driver,
We want to request you listen our complaint and i hope you are solved our problem very fast,
We are a student and being support as, thank you

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Respected sir, i am working in pgvcl as junior assistant in rajkot office. On dt.6 february 2020, at tankara bus stand, the gsrtc bus from "anjaar to baatwa" passed from tankara at 9:11 am. I raised my hand, but the bus was not stopped inspite of 20 or 30 passengers standing at that time. This bus has a legal stop at tankara bus stand. The bus has few passengers sitting in the bus. The driver and conductor have ignored the standing passengers. They have also damaged prestige of gsrtc as well as revenue of gsrtc. I have failed to reach my office on time. I request your goodself to take strict actions as per your rules to avoid such type of complaints. My information is below. Name:-anupam ramanlal tavar. Mobile:-[protected]. Service:-pgvcl rajkot. Mail :- [protected]@gmail.com. Waiting for your actions and reply... Thanks..

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Dear sir
I was travelled today on 5th feb from ahmedabad to rajkot. The bus has stopped at limdi depot for the tea break. As i have seen that rhe canteen people service last quality tea, worst poha - bhajiya, puff, unknown brand chips and cookes in which i have tested all the things to know the quality of food.

As they are taking charge more than the market rate.

I was requesting you to take strict action against this type of gsrtc canteen caretakers those who are playing with the people health & if bus is takes hault at busstop, atleast food quality should be good.

Kindly request to you for the further actions to stop this kind of stuff. Also requested to send your representative to check the quality in midnight for further your confirmation with the food department.

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My complaint is about refund not received for bus cancellation of gsrtc. Ticket information is:
Tripcode: 1930smntkalols5, pnrno:g33221099, journey date: 30/01/2020,
Departure time: 7:45 pm hrs, seatno: 9, total bus fair: 345 rs

And bus cancellation details are:
Cancellation date: 27/01/2020
Time: 7:28 pm
Refund amount: 345.00 rs

Even after a week my bus cancellation refund not received. I hereby request you to please credit my refund amount to my account.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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J

Jaysukh007

Feb 6, 2020

Attech copy

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H

Harshil Barot

Feb 6, 2020

Patan-ambaji-patan(GJ18Z3501 MINIBUS)sidhpur khali char rasta waiting for 25 passenger waiting from all patan passenger.., but driver is not stop of bus and continues drive of regularity for using never stop bus..

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Sir kal. Me morbi se mandvi ki bus me travel kar raha tha aur mera stop tha moti chirai but bus wale mana kiya waha bus nahi rukegi
So hum waha kese jaye aur puri raat muje bus nahi mile ye kesi service aur koi bhi bus wala mana kese kar sakta hai. Tamne ticket li hai hamara hak hai ham kahi bhi utar sakte hai so plz muke bataye agar hum hare destination par nahi pohch sake to bus ka kya fayda

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A

Ami Trivedi

Feb 4, 2020

I'm complaining about that at Ahmedabad CBS1, they didn't announced the bus and we missed our bus, after that we asked about this situation but they didn't give proper answer, this is my PNR NO-G33288870. Route no-9246226. Ticket- TP2Z38444810.

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B

Bhavin Sapariya

Feb 6, 2020

I have book ticket online gsrtc app

dropping point :- SURAT CENTRAL BUS STAND
Destincation point :- RAJKOT BUSSTAND(SHASTRI MEDAN)

Reference number :- GS10578381

the amount is deducted from my bank account and the ticket is not booked.

Please let me know how many days a refund will be initiated in an automatic bank account.

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P

panchaltushar

from Delhi, Delhi

Feb 6, 2020

Palanpur to bhabhar bus was reached deesa at 07:40 pm and yet it is starting place palanpur is 25km away from deesa and bus is late by 1 hour.

Bus number: GJ 18Z 2323
Date : 17/01/2020

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

File a complaint to Gujarat State Road Transport Corporation [GSRTC]

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 98

inquiry men not give bus information

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I m complaining about my suit with cover left in gsrtc luxury bus from ahmedabad to bhavnagar

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about illegal charges

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bus doesn't stick to its route

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deducted rs. 92 for my journey but ticket was not booked and no refund issued

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washroom usage charges

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broken seats in bus no. gj -18-z-2167

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not to drop at raiya exchange circle even I have booked for the said

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halt for lunch

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misbehaving of conductor

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arbitrary behavior by driver

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bus does not reach on time to destination

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online booking failed transaction refund issue

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driver and conductor misbehavior with passenger.

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30-jan-2020 failed transaction but amount deducted

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driver does not stop the bus at bus station

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i am complaining about not stopping of bus on legal stop.

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food/limdi depot

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bus cancellation refund

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I am complaining about bus stop gsrtc

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