Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Please provide correct details regarding the bus timings online as for we are 2 passenger having reservation travelling from nehrunagar to botad in krishnagar gariyadhar which shows timing of arrival at 4 p. M. And arrived at 5 p. M. So we have been waiting for the bus for more than 1 hour. Having been asked to conductor we were informed the actual timing is of 5 only.. So please kindly update the timings of the bus online as the passengers booking online are getting through so many difficulties just because the site was not updated... Please try to reconcile the same as early as possible.

Dear sir /mam,

Kindly inform u that I have online booked my ticket from Palitana to Vadodara date is 28/08/2017 & it's PNR no is G16163653 And tripe code is 1830PLTTNVSSLP3 that sit number is 1, 2. My email id is [protected]@gmail.com I want to cancel these tickets but due to some problems it can't cancel so please cancel these two tickets as soon as possible & give refund in my account. Thank you

Recently i travelled in volvo name surat nehru nagar surat.
My pick point was makarpura vadodara and dropping point was zadeshwar bharuch.
But they dropped me at narmada chowkdi.
Really bad experience with this type o[censored]nknowingly person.
Pls do necessary action against driver and conductor
Regatds
Hitesh
[protected]

Dear sir/mam

I have booked tickets 21/8/17
Bhavnagar to ahmedabad krishna nagar stand i am book ticket journy before one hour conductor said i will not run this booked tickets nd my profile not showing

Please check your system or refund amount my card

*gsrtc m - ticket crew*bhavnagar to ahmedabad krishnanagar stand pnrno: c16498217jnydate:21/08/2017 deep time:23:05:00hrs:class:express vehicleno: gj-18-z-1146no. Seats:1 conductorno.: [protected].

Dear sir

I informed you many people have to go silvassa to vapi for job in private sectors.
Always your bus do not come on time. More people wating more than one hours.
So you have to think how much problem face per day. They worked more than 10 hours in company and waiting 2 and 3 hours bus stope, and your controller does not support to people
So please inform me why they work there, because they don't work properly.

I[censored] do any thing and want to solve the problem. So please do.

Any inquiries please call me
[protected]

Plz sir rid in hindi, dear sir me unjha depo par khadatha and roj rat ko 9 o clok aane vali bus diyodar palanpur aamdavad ki rahh dekhrahtha, and 9 pm bus aayi me bus ka bord dekha and dekhake bus ka darvaja khatkhataya usake bad conductor ne darvaja khola nahi and bus ko bhi nahi roka and fir me praivet gadi me beth kar uss bus ke pi6e pi6e mahesana pohach gaya udar jake bus me betha ourr bus conductor se unka nam pu6a ourr bat batai to vo mere pe gusaa ho gaee aurr hath uthane gaye and bolne lage ki hamko kharid liya he 24 rupiye ki tikit lekar me bola ki me complain karta hu to muje gali dene lag gayee plz sir hamare india ko ese logo ki jarurat nahi he jo costemar ko gali de and aaj meri gaalti he ki me government traveling use karta hu iss se a6a to praivet vale sahi tarah se bat karte he bus number is gj 18y 9023

I was going to book 1 ticket in mahuva-anjar gurjarnagari (0530anjmhvgjr47) from:rajkot to:savarkundla, seat no: 5, at 15-aug-2017 1:20am but when i submit otp displayed like this "some difficulty and technical problems" so my ticket is not book and payment deducted from my account so please give me refund my payment in my bank account.

Thanking you

મેં, સાહેબ શ્રી,
સવિનય જણાવવાનું કે, હું રમેશ બી. મેર. મેં ભાવનગર-ધરમપુર (સ્લીપર કોચ) બસમાં ધોલેરા થી સુરત જવા માટે સીટ ન.૫, ૬, ૭, ૮ નું online booking e-ticket બુક કરાવેલ, અને તા-૧૭/૦૮/૨૦૧૭ નાં રોજ ટીકીટ માં આપેલા ટાઇમ ૧૯=૧૫ ની પહેલા ૨૦ મિનીટ અગાઉ ધોલેરા સ્ટેશન પર પહોચવા છતા, અમો ને બેસાડ્યા વિના બસ ઉપડી ગઈ, આથી મેં ધરમપુર ડેપો મેનેજરશ્રી સાથે મો.૯૯૯૮૯૫૩૧૨૨ ઉપર વાત કરતા તેઓએ મને રીફંડ મેળવવા માટે અરજી કરવા જણાવેલ છે. મેં આ ટીકીટ પર સદર બસ કે બીજી કોઈ બસમાં મુસાફરી કરેલ નથી, તેની બાહેધરી આપુ છું. આપશ્રી GPS ઉપર ધોલેરા સ્ટેશનથી બસ ઉપડવાનો સમય ટ્રેક કરી શકો છો. આથી, મને ટોટલ ફેર નાં રૂપિયા ૮૬૦=૦૦ રીફંડ આપવા આપશ્રી સાહેબને વિનંતિ કરું છું.
વધુમાં મારી ટીકીટની વિગતો નીચે મુજબ છે.
PNR Number : G16373660
Journey Date : 17/08/2017
Journey From : DHOLERA
Journey To : SURAT CENTRAL BUS STAND
Trip Code : 1730BVNDMPSLP30
Departure Time : 19:15 Hrs.
Class : SLEEPER
Pickup Point : DHOLERA
Service From : BHAVNAGAR
Service To : DHARAMPUR
No. of Seats : 4
Seat No./s : 5, 6, 7, 8
Total Fare : 860.00
Booked By Guest([protected]@yahoo.com) Printed on: 13/08/2017 At: 16:39:14

Dear sir,

As on dated 15/08/2017 i had booked tickets from my account on gsrtc aaplication but at that time tickets was not booked and amount was deducted from my account.

Please credit to my account my dedicated amount.

All documents (Bank detail and reference booked ticket no) for your reference is attached.

Regards.
Yashpal
[protected]

I have tried to book ticket from gsrtc online portal but during transaction process amount is deducted from account but ticket is not getting book and said transaction failure.
Transaction id: gs4130876
From mail id: gajjar. [protected]@gmail.com
Booking date:17/8/17
Deducted amount : 516

I have attached snap for the same.

This is zalak dave, i have booked ticket on 16th aug., 2017 for rajkot to ahmedabad and ahmedabad to rajkot, 6 persons. Amount rs. 1536 is deducted from my account but ticket not booked. I dont know how to get back that amount.

1
Gs4117893
17/08/2017
Rajkot central bus stand
Ahmedabad central bus stand
16/08/2017
Rs. 1536

2
Gs4117893
17/08/2017
Ahmedabad central bus stand
Rajkot central bus stand
16/08/2017
Rs. 1536

Respected sir,

I mr. Sandip hasmukhbhai patel complaints against the gsrtc for the left the bus earlier then given time and also goes without taking the reservation passenger. Sir, i had done the researvation on 17/08/2017 at 10:18 pm for the transporting to ahmedabad from the malvan in bus dhrangadhra - ahmedabad which has pick up time at malvan is 6:30 am but today when i reached at malvan 6:25 am the bus has already gone from the malvan bus stand around 10- 15 minute earlier then the time and i can't reach at ahmedabad as per my time. And also my money is going waste. So that i am requesting to you that please put inquiring on my complaint and give my money back otherwise i have to take srtict action against you that is fir or filing the rti, against gsrtc central depo manager.

Hopping your favourable responce...

Yours faithfully
Sandip patel
[protected]

I had done researvation from malvan to ahmedabad yesterday night.. And the bus timing is 6:30 but today when i reach the malvan bus stand at 6:25 the bus is already left the stand. When i started to inquiring about the bus the bus is in time or not then i found that the bus is already left the bus stand around 6:18 taking without and don't care about the reserved passenger... I request to you please take a action against the bus driver and conductor and give me my money back of the reservation. At below i added my reservation ticket as per reference. If you don't take an action and if you don't give me money of that ticket then i have to go the court for justices and fire rit (Right to information), as par rti act...

My complaint is that i booked 2 e ticket twice from gsrtc website on12/08/2017. My date of journey was 13/08/2017from gandhinagar to lunawada.
Bus name gandhinagar garbada but still i have no message from gsrtc on my mobile or my email
Plz refund my bus fair 214+214 the amount of my fair is already paid on my bank account.
My email [protected]@gmail.com
I also attach my bank mini statement photo copy

Passenger name
Disha pankajkumar patel 16 female
Dhuliben ramanbhai patel 57 female

Actually i have booked 3 seats from ahmedabad-chotila highway in current booking..!
And the pnr number of that booking is c16442092 and also i have received the message from gsrtc of confirmation of the booking which i have attached below..
Firstofall when i went to ask about the status of my booking at enquiry office at ahmedabad central busstand the person over there are that much irresponsible that they are not even ready to listen to any of the passenger..!
Havnt they got the proper training that what work they have to do when they are sitting on duty at enquiry cabin..!
And after asking continously i am getting answer from there after 10 minutes that we dont know about any such reservation.. I have said them that gj18-v-8422 is the bus number.. They talked in an insulted manner and said that there is no such bus..
I said i have received the message from gsrtc itself.. They said we dont know anything about that.. And the way they are talking with passengers are hillarious..!
I have asked for the complain book.. They directly denayed for that..!
Are they illiterate..? Dont they know how to behave with passengers..?
And after that i have called the conductor (I have received the number in the message)
Then he checked in his list.. And found my booking wasnt there..!
I have provided him the pnr number and showed him the message of the bank where my money is deducted..!
Then he took me to the booking office at ahmedabad central busstop... And the one sitting over there has also behaved with me the same..! He said me we dont have any kinda record of your booking... You cant travel in this bus..! I have said i have booked in current booking and also provided the pnr number too still he was stuck on the same..!
I said i've received the message from gsrtc.. He said we dont consider this bookings..!
And after a long mess he have given me number[protected] and said me call on this number you will get your refund its an 24*7 helpline..!
I have tried calling on that number many a times but call is not getting connected..!
Then he said you can take another tickets and can travel in the same bus..!
I said i have already done booking then whats the use of another ticket..!
And i am reply from him like we dont know anything if you want to travel you have to take another ticket..!
And at last i have took another ticket and travelled..!
Now what about my booking..?
What about my money which has been deducted..!?
Seriously very worst experince of gsrtc..!
Feeling shame on myself that i have travelled in gsrtc after such behaviour of the management & staff..!
Is this the government transportation..?
And dont they know that how passengers are being treated..!
Its trememdous..!
I want someone from the higher management to be coordinated with me for the same..!
Want a quick responce on this..
Orels i will be highlighting this to social network & media..!

Thanks & regards,

Devang dave
Subject matter expert (Operations)
Reliance jio
+91 [protected]

Today 8.50a.m. PALANPUR to KHEDBHRAMMA bus no. Gj18 Z-1279,
This bus without conductor till gathaman gate. Conductor enter bus and join duty from gathaman gate. Then bus conductor sitting the next seat, instead of conductor seat. Then conductor's behavior to the passengers is very bad. He speaks wrong words to the passenger. His behavior towards passenger is likely crucial. The driver also support him, so, conductor became very cruel.

There is a over bridge at the bus stop parvat patiya surat so in the morning all the buses (100%) and during evening only few buses (98%) go from the bridge on route of surat to bardoli. We had also make a complaint to the central bus stop, surat. They did their service for few days but then same problem for than one year. I would request you to provide the bus service for the bus stop parvat patiya, surat.

* gsrtc m-ticket * una to baroda central bus station psngrname dilip j sankhat tripcode 2030diuvpislp15 pnrno : g16411756 jnydate : 17/08/2017 deptime : 20:50hrs seatno (S) : 13, 14 class : sleeper boardingpt : una pltform : txn password : nrecfeft please carry your photo id during journey. T&c apply. Thush tickets i reserved nd than i cancel ticket,
* gsrtc m-ticket cancellation * your seat cancellation confirmed as below : jnydate :17/08/2017, tripcode :2030diuvpislp15, pnrno :g16411756, seatno (S) :13, 14, amt refunded:rs. : 515.00.
I cancel my ticket nd they are also send me cancellation confirm massage but my amount are not refund... So i request solve that!!!

Dear team,
I have booked 2 tickets in una-bhiloda bus from rajkot central bus station, for this transaction amount of rs. 360 has been debited from my credit card but i haven't received any ticket conformation message from your side and the unfortunate thing is bus supposed to arrive on 04:10pm but it didn't arrived till 06:00pm. It was a pathetic situation for us, we waited for two hours at rajkot central bus stop. At the end we had to go by some other bus to ahmedabad. Kindly look into the issue and get me my rs.360 back asap.

My pnr: g16215401
My tripcode: 2230rjtnvsslp15
Bus service: rajkot to navasari
My journey: rajkot to baroda
Seat no booked: 4, 5
Date of journey: 15thaug2017
My email: [protected]@gmail.com
Complaint: i was travelled to date 15thaug2017 and my sleeper coach has no curtain on windows side and on the other side there is a short window curtain feted rather than long curtain. The journey was like hell as travelling with a lady and small child as no privacy maintained even after paying full money as reservation. Please make sure as this won't happen from next time.