Hathway Complaints & Reviews

I have raised multiple requests to disconnect my connection and provide me refund. But I don't see any follow up from customer service. Worst experience with Hathway.

Hathway customer support has been notified about the posted complaint.

Jul 16, 2021

Updated by Ramya L P . [protected]

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I have raised multiple complaints to disconnect my connection. I have paid in advance for 6months and used the service for one month. I have relocated and want a refund. But I have not received any follow up from the customer service. Worst customer service.

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Ramya L P

Jul 19, 2021

I got a call from the customer service. I was told that the modem will be pick up by the executive, but I have not heard back from the executive yet to pick the modem and complete the disconnection process.

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Address: Chandapura, Bangalore 560099

I am facing connectivity issue (poor speed) from last month for that I had raised complaints for many times all that were closed with out resolving it even no response from their side, whenever I call to customer care they saying the false reason that your are not available in this number sir. I gave my alternate number also, even though getting the same reason every day twice or thrice I am calling them they will say sir our team will contact...

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Address: Bengaluru

Dear Sir/Madam,
I am Using Hathway Broad Band service since 3 years. Every month bill cycle time BPO is calling continually. So many times i told them i have activated automatic payment once my connection disconnected payment will done automatically but still they are calling.

kindly help me .

My hathway registerd mob no is [protected]

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Address: Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road

After the cancellation I returned the Router but the refund amount for the router still I didn't got any amount..

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Address: Asma Residency, H No:16-2-B/5, Flat no:504, Near more super market, Saidabad-500059

Dear Sir,

I have subscribed for hathway internet with service no: [protected] Three months back and I am still waiting for my internet to get activated.

I have paid Rs. 1800/- three months prepaid and I am still receive the service..

Registered mobile no: [protected]
Email I'd: [protected]@gmail.com

Request to kindly resolve the query as soon possible..

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My GTPL Broadband has stopped working since Sunday 8:00pm. I registered a complaint on GTPL Customer service on Monday 9:00 am. Some technician visited my place to check for the fault on Monday and without resolving he left. It has been 4 days since then, my wi-fi is still not working. When we call on Customer Service they do not answer and if they answer they say they cannot check status as their system is updating.

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I want to terminate my Hathway broadband internet connection having account no [protected]. I have requested the same to customer support.
reason- I don't live in Pune anymore. I have left the place before 3 years. for last 3 years I have been getting many phone calls and messages regarding renewal of the plan. I have sent an email regarding the same to the nodal officer. So, I am requesting you to solve the problem.
Regards- Chinmay Saoji

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I use hathway internet connection in Hyderabad. Due to some reasons i transferred to Another state
I explained the same to hathway and they acknowledged, still i get multiple calls daily from hathway customer care to recharge my account. I even asked them to deactivate/surrender my connection. I am going through lot of things here, and these calls just irritating more leading to a mental stress.

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Address: Ahmedabad

I ve been calling gtpl for 3 to 4 day around 10 times tht my internet is not working.each person saying your complain is forwarded and it will resolve soon.but still it is not resolved.
I want my money back from this fraud company.

Worst customer service ever.

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I have complaint several times for the connect disconnect issue to GTPL but no support is provided by team. Also ping is very slow so I asked GTPL team to change my ethernet cap but still no support from team.

I am very disappointed with the service of GTPL. Once my GTPL plan gets over I will change to other broadband service.

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I had placed a complaint on 11th of July regarding non-functional internet service. However no proper response was provided by the technical team. Their answer is " sir your number is going switched off". I had provided an alternate number and same answer for the alternate number.
I had to call like 5 times to their helpline number so that their team provides a response from technical department. After which they promised that someone will be sent in an hour or so but as you can see from this post the promises were all false.

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Address: Ahmedabad

My gtpl wifi is not working from the past 4 days and no customer care service is getting connection
There’s no person to contact and no proper service is given by this company
Kindly help us or give a callback on [protected]

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Address: Ahmedabad, Gujarat

I am using GTPL internet broadband services since a year. Every week internet goes for a day or two and about 3 to 4 hours. Since this week and particularly since last 3 days it’s continuously going 3 to 5 times in morning and afternoon. When we complain in customer care we are not getting helped and answered promptly.

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Address: Hyderabad

Internet is not working since 6 days. I raised complaint on 8th july but no response from hathway. Refund or Reslove. My Account no:[protected].

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Jul 15, 2021

Complaint marked as Resolved

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Address: Bangalore

Website: Hathway

Worst response by the CUSTOMER care employs n the manager too this was damn worst after 4 days of saying will instal it tomorrow tomorrow they told us that there is no connection on the 4th day that to very careless we wanted to complain then so asked to Marge CALL TO the manager ! ### manager is also one out of a hell same like the employs they could tell us in the first it self saying there is no connection they telling it now so I asked to register a complain they say you ware talking rude so we did not n then we started talking rude let it be as they wish so we fieling a complain here +[protected] +[protected] both the number told as manager and the employs[protected] +[protected] resister number and they ask us to take personal number what the response was that !! Plz do take action on those who are careless at there works thank you !

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Address: perungudi ,Chennai

Hathway ! Please disconnect Hathway Broadband From My Home .
I tried To much call for disconnect my connection But ur IVR said for terminate connection press 6 then i press 6 then IVR said we have shortly send you a service request sms like that . but now 24 hour complete there is no sms i recieved. so i request you to plz collect it from my home
Hathway Broadband Account No. [protected]

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Address: Bapunagar Ahmedabad

My user ud :BB[protected]

I had requested for new GTPL broadband on 4 july 2021. The payment was done that time.
But today almost 9 days complete but no one come from gtpl for cable connection and router..

Please solve the issue
My contact number [protected]

Jul 13, 2021

Complaint marked as Resolved

My complaint was not resolved

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Jul 15, 2021

Updated by Priyank Makwana Complaint not resolved

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Address: Mumbai

We have consumer no [protected] at Bangalore and we are shifting to Mumbai. The pack validity of broadband in up to November 2021. We request to either continue the service till November on same consumer no or initiate refund for the unused period. We are having a loss about 6000 rs if either of the above not done..

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I have called Hathway multiple times to terminate my account, due to relocation. There hasn't been any effective service or process to follow.

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Hathway Complaints & Reviews

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Hathway reviews & complaints page 49

Disconnect my connection and issue refund

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Disconnect my connection and refund the payment

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Connectivity issue and Worst response from Customer care

Irritating Reminder calls from BPO Tele callers

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Refund

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Activation of my hathway internet service after paying Rs. 1800/-

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GTPL Broadband Complaint

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Termination of broadband internet connection

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Regular calls

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Worst customer serv

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Connect Disconnect Issue and Ping is very slow. Need to change ethernet cable cap.

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No resolution of complaint for more than 3 days

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Broadband not working from 4 days

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Broadband issue annoying

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Regarding issue with the internet connection

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Worst response I have even seen by the company or so called a decent service giving to the customer

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Disconnect My Broadband Connection.

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New Connection problem

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Refund or continuation of connectivity

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Terminate my account

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