Claimed

Hathway Complaints & Reviews

1.5
Updated: Nov 12, 2025
Complaints 6947
Resolved
2007
Unresolved
4940
Contacts

File a complaint to Hathway

Having problems with Hathway?

File a complaint and get it resolved by Hathway customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Hathway reviews & complaints page 49

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Ramya L P
Jul 16, 2021
Report
Copy

I have raised multiple requests to disconnect my connection and provide me refund. But I don't see any follow up from customer service. Worst experience with Hathway.
Hathway customer support has been notified about the posted complaint.
Jul 16, 2021
Updated by Ramya L P
. [protected]
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Ramya L P
    Jul 16, 2021
    Report
    Copy

    I have raised multiple complaints to disconnect my connection. I have paid in advance for 6months and used the service for one month. I have relocated and want a refund. But I have not received any follow up from the customer service. Worst customer service.
    Hathway customer support has been notified about the posted complaint.
    I got a call from the customer service. I was told that the modem will be pick up by the executive, but I have not heard back from the executive yet to pick the modem and complete the disconnection process.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Address: Chandapura, Bangalore 560099

      I am facing connectivity issue (poor speed) from last month for that I had raised complaints for many times all that were closed with out resolving it even no response from their side, whenever I call to customer care they saying the false reason that your are not available in this number sir. I gave my alternate number also, even though getting the same reason every day twice or thrice I am calling them they will say sir our team will contact...
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      P
      Parthiban Baskaran
      from Bengaluru, Karnataka
      Jul 16, 2021
      Report
      Copy

      Address: Bengaluru

      Dear Sir/Madam,
      I am Using Hathway Broad Band service since 3 years. Every month bill cycle time BPO is calling continually. So many times i told them i have activated automatic payment once my connection disconnected payment will done automatically but still they are calling.

      kindly help me .

      My hathway registerd mob no is [protected]
      Hathway customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kevin Raja
        Jul 16, 2021
        Report
        Copy

        Address: Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road

        After the cancellation I returned the Router but the refund amount for the router still I didn't got any amount..
        Hathway customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Adnan rocks
          from Hyderabad, Telangana
          Jul 15, 2021
          Report
          Copy

          Address: Asma Residency, H No:16-2-B/5, Flat no:504, Near more super market, Saidabad-500059

          Dear Sir,

          I have subscribed for hathway internet with service no: [protected] Three months back and I am still waiting for my internet to get activated.

          I have paid Rs. 1800/- three months prepaid and I am still receive the service..

          Registered mobile no: [protected]
          Email I'd: [protected]@gmail.com

          Request to kindly resolve the query as soon possible..
          Hathway customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Ni$hi
            Jul 15, 2021
            Report
            Copy

            My GTPL Broadband has stopped working since Sunday 8:00pm. I registered a complaint on GTPL Customer service on Monday 9:00 am. Some technician visited my place to check for the fault on Monday and without resolving he left. It has been 4 days since then, my wi-fi is still not working. When we call on Customer Service they do not answer and if they answer they say they cannot check status as their system is updating.
            Hathway customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              C
              csaoji
              from Gurgaon, Haryana
              Jul 15, 2021
              Report
              Copy

              I want to terminate my Hathway broadband internet connection having account no [protected]. I have requested the same to customer support.
              reason- I don't live in Pune anymore. I have left the place before 3 years. for last 3 years I have been getting many phone calls and messages regarding renewal of the plan. I have sent an email regarding the same to the nodal officer. So, I am requesting you to solve the problem.
              Regards- Chinmay Saoji
              Hathway customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                Buddala Rajesh
                Jul 15, 2021
                Report
                Copy

                I use hathway internet connection in Hyderabad. Due to some reasons i transferred to Another state
                I explained the same to hathway and they acknowledged, still i get multiple calls daily from hathway customer care to recharge my account. I even asked them to deactivate/surrender my connection. I am going through lot of things here, and these calls just irritating more leading to a mental stress.
                Hathway customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Jimit7
                  Jul 15, 2021
                  Report
                  Copy

                  Address: Ahmedabad

                  I ve been calling gtpl for 3 to 4 day around 10 times tht my internet is not working.each person saying your complain is forwarded and it will resolve soon.but still it is not resolved.
                  I want my money back from this fraud company.

                  Worst customer service ever.
                  Hathway customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Dhruvin8824
                    Jul 15, 2021
                    Report
                    Copy

                    I have complaint several times for the connect disconnect issue to GTPL but no support is provided by team. Also ping is very slow so I asked GTPL team to change my ethernet cap but still no support from team.

                    I am very disappointed with the service of GTPL. Once my GTPL plan gets over I will change to other broadband service.
                    Hathway customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Y
                      YAJUSH JAIN
                      Jul 15, 2021
                      Report
                      Copy

                      I had placed a complaint on 11th of July regarding non-functional internet service. However no proper response was provided by the technical team. Their answer is " sir your number is going switched off". I had provided an alternate number and same answer for the alternate number.
                      I had to call like 5 times to their helpline number so that their team provides a response from technical department. After which they promised that someone will be sent in an hour or so but as you can see from this post the promises were all false.
                      +2 photos
                      Hathway customer support has been notified about the posted complaint.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mk555786
                        Jul 14, 2021
                        Report
                        Copy

                        Address: Ahmedabad

                        My gtpl wifi is not working from the past 4 days and no customer care service is getting connection
                        There’s no person to contact and no proper service is given by this company
                        Kindly help us or give a callback on [protected]
                        Hathway customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          vaibhavdarji
                          Jul 14, 2021
                          Report
                          Copy

                          Address: Ahmedabad, Gujarat

                          I am using GTPL internet broadband services since a year. Every week internet goes for a day or two and about 3 to 4 hours. Since this week and particularly since last 3 days it’s continuously going 3 to 5 times in morning and afternoon. When we complain in customer care we are not getting helped and answered promptly.
                          Hathway customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            Dhana rama Krishna
                            Jul 13, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Hyderabad

                            Internet is not working since 6 days. I raised complaint on 8th july but no response from hathway. Refund or Reslove. My Account no:[protected].
                            +1 photos
                            Jul 15, 2021
                            Complaint marked as Resolved 
                            Hathway customer support has been notified about the posted complaint.
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Tarun 05
                              Jul 13, 2021
                              Report
                              Copy

                              Address: Bangalore
                              Website: Hathway

                              Worst response by the CUSTOMER care employs n the manager too this was damn worst after 4 days of saying will instal it tomorrow tomorrow they told us that there is no connection on the 4th day that to very careless we wanted to complain then so asked to Marge CALL TO the manager ! ### manager is also one out of a hell same like the employs they could tell us in the first it self saying there is no connection they telling it now so I asked to register a complain they say you ware talking rude so we did not n then we started talking rude let it be as they wish so we fieling a complain here +[protected] +[protected] both the number told as manager and the employs[protected] +[protected] resister number and they ask us to take personal number what the response was that !! Plz do take action on those who are careless at there works thank you !
                              Hathway customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Narinder Kushwaha
                                Jul 13, 2021
                                Report
                                Copy

                                Address: perungudi ,Chennai

                                Hathway ! Please disconnect Hathway Broadband From My Home .
                                I tried To much call for disconnect my connection But ur IVR said for terminate connection press 6 then i press 6 then IVR said we have shortly send you a service request sms like that . but now 24 hour complete there is no sms i recieved. so i request you to plz collect it from my home
                                Hathway Broadband Account No. [protected]
                                Hathway customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Priyank Makwana
                                  from Ahmedabad, Gujarat
                                  Jul 13, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Bapunagar Ahmedabad

                                  My user ud :BB[protected]

                                  I had requested for new GTPL broadband on 4 july 2021. The payment was done that time.
                                  But today almost 9 days complete but no one come from gtpl for cable connection and router..

                                  Please solve the issue
                                  My contact number [protected]
                                  Jul 13, 2021
                                  Complaint marked as Resolved 
                                  My complaint was not resolved
                                  Hathway customer support has been notified about the posted complaint.
                                  Jul 15, 2021
                                  Updated by Priyank Makwana
                                  Complaint not resolved
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Bhagawathi
                                    Jul 10, 2021
                                    Report
                                    Copy

                                    Address: Mumbai

                                    We have consumer no [protected] at Bangalore and we are shifting to Mumbai. The pack validity of broadband in up to November 2021. We request to either continue the service till November on same consumer no or initiate refund for the unused period. We are having a loss about 6000 rs if either of the above not done..
                                    Hathway customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      shirley1990
                                      Jul 9, 2021
                                      Report
                                      Copy

                                      I have called Hathway multiple times to terminate my account, due to relocation. There hasn't been any effective service or process to follow.
                                      Hathway customer support has been notified about the posted complaint.
                                      Modern Home is one of the most recent patterns among property buyers and those who are looking to settle down with their families. After all, it points to form life simpler by enabling you with so much control. There are various keen gadgets like smart TVs, lighting systems, voice-enabled speakers, security gate locks, and the list is perpetual. One of the top picks among individuals in India is the domestic monitoring framework which employments security cameras. All these run well with high-speed internet connection.
                                      In this manner, the most excellent broadband association can control your savvy home positively. Not as it were doing a savvy domestic give you control but it offers comfort and luxury as well. It is additionally supportive in giving profitable data and bits of knowledge, computerizes a few assignments, vitality preservation, and numerous other facilities.
                                      what you would like to get is simply need unlimited domestic Microtalk Broadband Plans which allow you the specified speed to run all the smart gadgets. Don't disregard that other than the savvy gadgets, you have got a smartphone, tablets, and indeed a high-end gaming framework that devour an expansive sum of data and depends intensely on great broadband offers. In arrange to run all the gadgets that make a savvy domestic easily, you require a Wi-Fi association that includes a way better reach and covers your domestic need totally.
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit