Hathway Complaints & Reviews

I have stopped the hathway broadband service a month ago due to their poor performance.
I properly contacted the customer care and they have even recived back my modem on the next day itself.
But still am getting call that I need to recharge thr account is going to expire and offer related stuff.
If I say am going file a complaint legally the executive behaves rude and says "go ahead and five complaint on hathway" is this how the executive behaves in a estimeed organization.
"The executive numbr [protected]".

I dont know no what to do with this hathway calls, my blocked list is flooded with their customer executive number, but they are keep on calling from new number everyday, am fed up in their call.

As a customer am really fed up with your service.
Worst hathway service ever.

Hathway / Gujarat Telelink [GTPL] — New connection still not connect
F
feetwell
Jul 8, 2021
Mark as Resolved
Customer Number: [protected]

Hello

I pay 8000/- for new connection but GTPL team is not come more than 14 days.

I followup with GTPL team and gaurav patel team leader.
daily i called him more them 4-5 times but daily says today is come for connection.

Your User ID BB[protected]

Hello

I pay 8000/- for new connection but GTPL team is not come more than 14 days.

I followup with GTPL team and divyesh patel team leader.
daily i called him more them 4-5 times but daily says today is come for connection.

Your User ID BB[protected]

I got more than 20 call for payments for my broadband i already mentioned that i want to close my connection and dont want to continue still i got 6 call in 10 hr for payments.

For the last few months, we are continuously facing downtime in our broadband connection. The broadband stops working at least 1-2 times daily. There is not a single day when the connection worked smoothly. I am continuously raising this issue with customer care but no progress on the issue. Every time they give the technical reason for the downtime. I don’t understand the team is not able to resolve this issue for a long time? It has been approximately 6-8 months since we are raising this issue and there is no resolution. Also when I try to register complaints via their IVR system, most of the time they do not accept complaints saying the technical issue. Also, they do not have any Nodal officer details where I can raise my issue. When I try to reach their local engineers, most of the time they do not pick up the calls.

I registered for Hathway Broadband for Bangalore location on 3rd July. But didn't get installation till 5th july.
I paid amount 1770 rs. for 2 months plan.
So, I asked to cancel my subscription.
But I didn't receive any cancellation confirmation. Person is not replying to message even.

Customer care said call from another number to know about your cancellation. They don't have facility to even transfer the call.

Hathway Account no. - [protected]

Internet stopped in 24 June 2021
Launched complain on 26 June 2021 - status updated to resolved without resolving issue and no internet connection.
2 nd complain registered on 26 June 2021 and that is still open, customer care says system updating since the first day, twice promised to set high priority and give resolution in 24 hours but nothing.

Internet not working even as of now. I emailed them to close connection and refund but they claim it to be prepaid service.

Unable to use net

Your connect very bed 🥵🥵
6+complete but not Sol my problem why ?

I am facing connectivity issue since 2 hours. Complaint has been registered but still there is no update on this issue.

Hi Sir, We took Hathway internet connection a year back.

We observed from last 3 months, Every week they are disconnecting network saying it is under maintenance.

They are disconnecting without prior intimation. they disconnect all most all 5 to 6 hours during day time. Making uncomfortable to work from Home.
Regards
Ram

Hi
This is to inform that we took Hathway broad band+hybrid box connection last week. The sales person said that you can acces all the apps such as Amazon prime, Jio tv, sun next in this after the installation we are not able to access any of these apps in the tv. It is been so many time we are following up with the sales person the area manager and even the customer care center we are not getting any response from any of the people. What needs to be done here? Where should we go and register a complaint against this so that our issue can be resolved asap

Dear Sir/Madam,

I have taken connection on 04.07.2021
And fully paid for it but till now wifi is not enabled. I am not able to reach any of your concerned person as they are not answering my calls.

So kindly look in this matter and resolve issue at earliest or refund my amount.

Internet connection fluctuating since more than 15 days and more than 5 times in a day for atleast 15-20 min. Already escalated multiple times but nobody has responded and resolution met as well.

I Have Requested To Shift My Internet Broadband Connection Shift From

30, Siddeshwar Bungalows, Shela, Opp. Club O7, Ahmedabad, 380058

To

15, Siddeshwar Bungalows, Shela, Opp. Club O7, Ahmedabad, 380058.

Ref Ticket ID: 89571

Has requested the shifting on[protected]

My local operator is not submitting my KYC, threatening that he wont do since i went through a different dealer

Account Number [protected]

Due to covid, I am at my hometown since last 4 months.So I asked hathway customer care to discontinue my connection.but still I am getting multiple calls a day to renew my connection. I asked the executives to stop the calls but still No use

Please do the needful as I am getting mentally tortured by these calls.

I paid my bill but my account went deactivate and customer care not even attending my calls, one guy is cutting my call

I had paid for hathway broadband yesterday. A dealer Devaraj from an opponent office called me up telling he is the area leader and want us to take connection from him or he wont let the connection to be activated, threatened us badly. The technician didnt arrive on time and came after a dirty spat, then he didnt install the router properly and just disappeared without informing anything, on reapeated calls they are telling we are not picking calls. Made the payment yesterday on calling abt activation they still say we didnt pick call for activation but i checked the status and it show kyc is not done, when i informed the services provider he is asking for another id proof since i look younger in my photo submitted...Its been so much time and i am still waiting for activation frustrated abt the service, i want to take the refund immeadiately, even if i dont get refund i am for sure now going to continue with hathway, in my entire life i never have had such worst experience

Since the activation didnt happen all my work since yesterday has been hampered and my time is money, i have wasted a lotttttt of time altogether n super frustrated

Complaint Number RES7255563

There is no proper response either customer care or services.. it’s been one month we are facing connectivity issues but still now it is not resolved.. one of the worst board band. Before paying called 10 times per day.. now no response..