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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: May 5, 2025

Complaints 6942

Resolved

2007

Unresolved

4935

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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harassment / torture

Delete my hathway account

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Need invoice copy for last payment

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Internet not working they are solving the issue

Company Executives are threatening users pressuring to activate the connection

Installation delay

Hathway reviews & complaints page 5

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Address: House No.6, Sri Vijayalakshmi Layout, Kanakagiri, Kelkare, Horamavu, Bangalore.

I have disconnected and returned theeir modem 3 months back. But still every day I am getting aclls from Hathway asking me to renew my account....

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Address: Plot -77,HOUSE NO-3, Behind Modern School , SECTOR-1, OSLO, Gandhidham kutch Gujarat- 370201

For last 20 days, Home Internet is not working. No response from local person or customer care department after several follow ups .They have taken money in advance but not refunding when there is no service. Even have dropped mail to Mr. Kamal Bhatia on [protected]@gtpl.net for the solution.

SR[protected] ... Mobile number registered-[protected]

Waiting for a earliest Solution and reply ..

Regards...

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Address: Hyderabad, Telangana

Hi Team
My hathway ph. number is [protected] I disconnected My connection 1 year ago due to relocation they had taken back the router also but I am getting calls 3 to 4 times everyday and asking for renewal and they are irritating me too much
I told them many times but the issue not resolved yet, please help me on this.

Thanks
Vamsi krishna...

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I had a Hathway broadband internet connection (ID : [protected]) which has been terminated and also I have submitted my modem and router, still I get two sales calls every day to renew my connection.

I called the Toll Free Number to activate DND on my account, but I'm still getting these calls.

I am again requesting you to activate DND on my account.
It is a really bad experience, even after having my...

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Address: Unit no 202, WH.No 12, 2nd Floor, KILC, Kona Expressway, P.S. Jagacha, Howrah, West Bengal. Pin -711302

Website: www.hathway.com/wps/portal

Despite being disconnected and relocation, frequent calls from the call centre are neither stopping which not only contains verbal abuses but also threats. Hathway has really crossed their limits. They are ruining the mental health. Is legal process the final way?...

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Address: Hyderabad

It has been over 1 year 6 months since I closed my Hathway connection.
I have been getting calls repeatedly asking me to reopen the connection.
I have told them on multiple occasions that I will not reopen the connection and asked them to stop calling me.
Despite all this they still call me at least once every two days.

The person that called me today outright said I was lying when I told him that I got...

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Hello Team,

I am troubled with internet connection from day first, not a single day has gone by when internet is running properly all day.

I have complained many times for the issue that my internet connection down frequently, but I have not got any solution yet.

Engineer comes, does something, then internet works, as soon as engineer leaves, internet stops again in next 1 hour.

No...

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Address: Jay, 1, Jagannath Plot, B/h. JADE BLUE SHOW ROOM,, 150 Feet ring Rd., Kalavad Road,

I hv lodged complaint for no connectivity of wifi . Till date no action. Yesterday morning msg received, service engineer is coming within one hour but till the time no action. No authority is attending call or responde. Worst customer service. I want to switch over to Fiber connection but no response. Local B.M. IS ARROGANT IN RESPONSE....

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Address: New delhi

I have asked for a new connection from Hathway dealer (+[protected], this person has done fraud on me. First he promised me Connection is possible in my place in Kotka mubarakpur South ex1, 110003. He forced me to recharge with sum of rs. 648 on 16/06/23 and told me connection will be possible the next day.
The next day at evening he refused for Connection telling me its not possible to install new connection. He then stopped picking...

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Address: New Delhi, India

I have received a mail today to return Hathway device urgently and threatened me to submit the device or face legal action. I shifted my home around a year back but now I am getting these mails.

This has reference to the Customer Registration Form (CRF) signed by you and Hathway Cable & Datacom Ltd (herein after referred to as ‘Hathway’) for availing broadband services of Hathway in your premises as per the terms and conditions...

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Hi,
I terminated hathway internet connection 4 years back. however I am still getting repeated calls from hathway for the renewal. I told them several times, not interested and using some other service provider. however they keep calling everyday multiple times and its getting annoyed.

Have reported to those officers, but the call keep coming everyday. kindly file a compliance against them and resolve this matter at...

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Repeatedly the connection gets disconnected, from their end with a message that payment not made in spite of payments being made on time. No proper bills provided and everything happens at the whims and fancy of individuals who go home to home to collect subscription fee. systemless working and a bunch or fraudsters in their team. Overcharging for set top box. People get fleeced if they don’t pay attention and cross check prices with other...

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Address: Near Warora railway station

So we live in warora and just shifted from a different area where the area Cable Operator was polite but the new one i.e the new area Cable Operator he is not at all helpful have a very rude behaviour just cause the reason he is aged i didn't hit him or else he is the most pathetic cable operator i have met I want a strict action against him....

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I am getting numerous calls from hathway daily to renew my connection and everyday they are selling me offers even though I have disconnected from there service and there team has also taken away the wifi router.
Still they are harassing me by calling daily from different numbers.
I was registered under Gaurav Sharma-[protected] on hathway broadband service....

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Address: GTPL House Opp. Armieda, Off Pakwan Cross Roads,Sindhu Bhavan Road, Bodakdev, Ahmedabad - 380059

I have renewed my internet services in April 2023 and In the month of May 2023 My internet stopped on 28th May. I Logged complain on 30th may and this is 10th from the date I logged complaint. I already talked to customer care and raised ticket but nothing happened on execution front. I then talked to appellate authority named "Krunal Makwana", "Priya Khreadiya". These are deaf people and sounds like a robot. Even after 10 days they are not...

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Hi
I've already returned the hathway device but I'm receiving atleast two calls each day from hathway to pay for the account.

Please help with disconnection and account closure and no more calls from hathway. There calls are borderline harassment...

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Sales man made fake promises of providing 150+ tv channels and ott subscriptions with 300 mbps speed WiFi .Just the WiFi has been installed and data speed is not as promised .no OTT and no TV channels which are promised .when tried contacting him, salesman is not picking up the call and when complaint has been raised Hathway is ignoring for whatever had happend .They simply looted around 3k from me and now no body responds...

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Address: Ahmedabad

Dear Sir,

On 23rd April I subscribed GTPL Genie (Entertainment Channels on TV through internet), but most of the channels are not working so on 26th April I sent mail to their customer care as under:

"Dear sir,

Most of the channels are not working due to code not received or wrong code received. For mx player it promotes that will be updated shortly. My subscription 🆔 is [protected].
br...

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Address: pune

Website: www.hathway.com

Brought a internet connection of hathway 2 yr back used it for while a year.I have shiffted to another provider
after telling then all the incidents i requested them to please remove my mobile number from your server 1000 times.
Still they are calling me 10 times a day from different numbers....

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Address: bangalore

I submitted a surrender request to Hathway and the online portal shows that it was resolved. But still I receive more than at least 5 calls a day proposing some offers and asking the reason for surrender. I requested them politely so many times to collect the modem but still they keep calling me endlessly from different numbers. This is w.r.t account number cable TV [protected] and broadband [protected]. I already moved to a different service...

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