Hathway Complaints & Reviews

I have renewed my internet services in April 2023 and In the month of May 2023 My internet stopped on 28th May. I Logged complain on 30th may and this is 10th from the date I logged complaint. I already talked to customer care and raised ticket but nothing happened on execution front. I then talked to appellate authority named "Krunal Makwana", "Priya Khreadiya". These are deaf people and sounds like a robot. Even after 10 days they are not...

Hi
I've already returned the hathway device but I'm receiving atleast two calls each day from hathway to pay for the account.

Please help with disconnection and account closure and no more calls from hathway. There calls are borderline harassment...

Sales man made fake promises of providing 150+ tv channels and ott subscriptions with 300 mbps speed WiFi .Just the WiFi has been installed and data speed is not as promised .no OTT and no TV channels which are promised .when tried contacting him, salesman is not picking up the call and when complaint has been raised Hathway is ignoring for whatever had happend .They simply looted around 3k from me and now no body responds...

Dear Sir,

On 23rd April I subscribed GTPL Genie (Entertainment Channels on TV through internet), but most of the channels are not working so on 26th April I sent mail to their customer care as under:

"Dear sir,

Most of the channels are not working due to code not received or wrong code received. For mx player it promotes that will be updated shortly. My subscription 🆔 is [protected].
br...

Brought a internet connection of hathway 2 yr back used it for while a year.I have shiffted to another provider
after telling then all the incidents i requested them to please remove my mobile number from your server 1000 times.
Still they are calling me 10 times a day from different numbers....

I submitted a surrender request to Hathway and the online portal shows that it was resolved. But still I receive more than at least 5 calls a day proposing some offers and asking the reason for surrender. I requested them politely so many times to collect the modem but still they keep calling me endlessly from different numbers. This is w.r.t account number cable TV [protected] and broadband [protected]. I already moved to a different service...

On october 2022, i got my hathway connection got cut due to rain. I've waited for few days and called hathway team to repair the connection but they spoke so rude and did not resolve my problem. so i brought new connection from different company. after a week later they send the technician and we said we brought new connection and later called the team and said to disconnect the internet and take back the router. later from December 2022,...

Even my last complaint was marked as resolved, still i am getting calls from Hathway internet. They are talking very rude. He used very bad words, i got call from the number [protected]. I never seen this kind of worst network....

GTPL is bad company, i am taking internet connection and after 1month i canceled he commitment that we give you amount refund or give you connection at your home.

Now he not give amount as well as connection.

Don't Take his Internet because he give bad service and bad commitment....

We had a connection issue in our hathway broadband network. We are continuously trying to reach the customer care service and also we contacted the customer service representative in Chennai but they are not responding properly. The are not considering our request to resolve our network problem. It's seriously affecting our job.. because we had hybrid model.. so have to connect from home for 2days...

I cal ur staffs no is respons it's very bad...

Hi my account number was [protected]. I had disconnected my connection 6 months back and no linger interested to take again.. pls stop calling me for new connection / renewal.. hope this message hits the high authorities .I am very much irritated bcoz of these calls. I will not recommend others to take services from Hathway. I never seen this kind of torcher from Hathway....

I am writing to file a complaint against Hathway, an internet service provider based in Hyderabad, Ameerpet location. On 08/05/2023, I took the internet connection with 100 MBPS by paying Rs1944. However, after the installation of the wifi box at my location, the service provider did not respond to my calls or messages for the activation of my plan.

As a working professional, I rely heavily on the internet for my day-to-day...

Last three months, I have raised a complaint with respect to LOS and poor connectivity issue. As the issue persist and I found that it is of no use to raise the complaint on technical issue. I requested for disconnection and refund. I have made a payment quarterly. I have not received any response. Till last month, they took their own time to resolve and requested for non closure. We are working from home. Because of this issue, I faced lots...

My hathway account no is [protected] and i request the company to disconnect my services immediately as i have stopped using the net connection already. I have also moved to different location.

I have placed requests over customer care multiple times, but it is still not getting disconnected.

Please disconnect the connection and stop calling again and again daily....

I paid money for Hathway connection on 3rd March, account number :[protected]
It's never been activated and Hathway staff is not answering my calls since I made a payment...

I have not done recharge of hathway almost in last 1 year. Even I called them to take back router but they didn't came. Now almost after 1 year they send me mail to return router or pay 2500 rs. Now I don't have that router so how I am supposed to return it....

Even after repeatedly telling the telemarketers from Hathway that my router has been recovered and sending multiple complaint mails to the hathway support, I am getting calls almost everyday about not handing over the router and legal consequences that will be imposed. I want this daily harrasment to stop, even if it means that I will have to pay 2500 bucks....

I am moving out of India and asked for my account termination and cancellation for which Hathway has replied with this below mail:
"This is further to the mail, we regret to inform you that the plan which you have opted for is a prepaid plan and its a one time billing amount for which refund is not applicable.

Further, we request you kindly submit the device for further account termination."

So, I decided...

Hi,

My name is Saurabh Manerikar. Account Number: [protected]

I've taken the broadband service on 26/04/2023 and I already had to call customer service twice as the internet connection is unstable and I'm unable to connect to it most of the time. I've asked customer service to raise a complaint who ignored the request and shared a WhatsApp bot number. But no complaint option there.

I've had technician...