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Hathway Complaints & Reviews

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1.5
Updated: Nov 12, 2025
Complaints 6947
Resolved
2007
Unresolved
4940
So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝
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Hathway reviews & complaints page 2

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P
POSINASETTY KANAKA RAO
from Hyderabad, Telangana
Mar 31, 2024
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I HAVE PAID RS 300/- AMOUNT FOR SHIFTING MY BROAND BAND CONNECTION. MY ACCOUNT NO. Receipt Number R[protected] Account Number [protected] Reference Number[protected] Payment Date 30-Mar-2024 15:30:28. Please attend the work immediately.
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    C
    CA Ram Gopal Reddy
    Mar 10, 2024
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    Address: hyderabad

    I Have paid for 6 months and decided to shift my house to a new location.

    When i asked hathway to change it they informed they dont have network.

    So the connection is closed at old house. and they are telling they dont have a policy to refund money.

    I have only used for a month. so they need to refund me for the balance 5 months.

    They are straight away rejecting and not providing me with refund.

    My connection Number-[protected]
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      _shshukla
      Mar 3, 2024
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      Too many calls after plan expiry, and even after plan termination

      I am getting too many calls for my plan is expired and to get it recharged, each day I am getting around 2 or 3 calls, it is very frustrating but had too pick calls because don't want to miss the important one. I gave my reason twice or thrice, and expecting not to get other call, but it doesn't matter, i am still getting calls, it has so annoyed me and have to make a decision to terminate the connection and i did same, the ticket was raised...
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      K
      keimba
      Feb 20, 2024
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      Address: Hathway, Gangtok.

      I have disconnected my hathway account for almost a year and returned their router too. Still, everyday I get calls from them for reactivation of the account. I often blocked many numbers but everytime a new number calls. I don’t want their calls to disturb me everytime.
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        V
        Vanam Sowjanya
        Feb 17, 2024
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        Got mail from hathway regarding SUBMIT DEVICE URGENTLY

        Website: Hathway broadband

        I got a mail from hathway that they will take legal actions if i not returned the device.but i vacated from that place before 1+ year.and at that time i informed them that I'm not using internet anymore and I located to other place and collect your devices and also I told them to remove my account.but they never listens to us, they only call to customer blindly even after we tell the reason properly.how can I submit those things if I'm not...
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        S
        Sheik.Imran1991
        from Chennai, Tamil Nadu
        Feb 2, 2024
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        Hathway cheated me by reducing 4 days in my plan

        I am writing to formally lodge a complaint against Hathway Internet Services regarding the unethical business practices and poor customer service experience I have encountered. Despite multiple attempts to resolve the issue directly with Hathway, I have not received a satisfactory response or resolution.

        I am a active customer of Hathway internet service provider from 2019 or earlier. In June 2023 I renewed my plan to 6 month...
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        S
        Swathi raj 814
        from Port Blair, Andaman and Nicobar Islands
        Jan 20, 2024
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        I have contacted customer service they made me pay 300rs for shifting my connection without checking wheter they provide connection in new address. I paid now they are rejecting my request stating my address proof was not according to their guidelines. I reached out to customer care again then they are saying they don’t provide connection in my new Address which is Sithalapakkam, Chennai, and told me to email help desk for refund the shifting amount taken by Hathway.
        Kindly return the shifting amount to the original bank account.
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          S
          Swathi raj 814
          from Port Blair, Andaman and Nicobar Islands
          Jan 20, 2024
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          I contacted them for shifting my connection to different location I even paid 300rs for shifting the connection but yet no response from them. They even closed my complaint raise without contacting me. Very bad service
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            K
            Keerthana Arun
            Jan 11, 2024
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            I am complaining about the continuous phone calls

            Hey i've been using hathway network for the past 1year.Noe I've completed my cpurse and went back to my native.I no longer need the broadbamd connection.But the cistomer care keep on contacting me to recharge and i've told them multiple times that i dont want your bloody connection and they were like ok we'll talk to our managing head and will stop calling u this is yhe people are saying for the past 20 days.But till now im receiving calls.Im...
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            R
            Rajesh Prem Singh .A
            Jan 2, 2024
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            I hope this message finds you well. I'm writing to bring your attention to a persisting issue with my Hathway OTT subscription. Although the subscription was active for November, it now appears as inactive in my account. I initially raised a complaint and it was closed and raised the ticket again (Ref ID: 28122023W913479), but the ticket was closed without a resolution.

            I kindly request your assistance in resolving this matter promptly. I value your support in addressing and rectifying this issue.
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              M
              Megatron006
              Dec 31, 2023
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              Loss of Signal Issue Complaint ID-29122023V9234619

              Address: Chennai

              I have been facing a persistent loss of signal with my broadband connection. Despite multiple attempts to seek assistance through Hathway's customer service hotline, the problem remains unresolved. This loss of signal has significantly disrupted my daily activities, and I believe it is a violation of the service agreement...
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              K
              Kalasivagnesh
              Dec 20, 2023
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              Internet not working more than 20 days

              Hi Team, Internet working more than 20 days...
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              T
              T Jayasingh
              Dec 19, 2023
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              Address: 360, Panneer Nagar, Mogappair, Chennai

              My home broadband is NOT working since 5-Dec-2023. Already raised complaint in broadband portal and its showing in-progress status. But nobody is resolving this issue. Now they are saying that, my account got deactivated as I did not renew it on 13-Dec-2023.
              Since my plan is a prepaid one, I asked to resolve the issue and then I will renew it immediately. But Hathway executive are saying that they can not resolve the issue until I renew it.
              Since Hathway is NOT ready to resolve the issue, i may surrender the connection within 1 or 2 days as even for prepaid plan also, first they are looking for money and NOT ready to resolve my issue.
              Hathway customer support has been notified about the posted complaint.
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                C
                cibira
                Dec 18, 2023
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                There is no internet for the past 10 days and I have mentioned my account id below. The customer care number is always busy and they are closing the ticket without resolving the issue.
                I have raised the issue on Dec 10th 2023.
                Account No: [protected]
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                  S
                  Shaikh Shams Tabrez
                  Dec 16, 2023
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                  This is to kindly inform you that GTPL gujarat has appointed me as a DSA of modasa city Gujarat to collect new GTPL wifi connection and the took 1000 rupees refundable deposit from me and I had complaint to the head department of GTPL Mr hanif vohra to refund my deposit because several times I asked new connection in my area but they tell that we have no service in my appointed area so I told GTPL to self resign and my deposit money back but they refused so please try to help me to solve this issue
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                    L
                    leosoft80
                    from Chennai, Tamil Nadu
                    Dec 16, 2023
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                    Hathway broadband not working for past 10 days

                    Address: V2, 2nd Floor, Block 5, Akash Ganga Apartments, Sai Baba Nagar, Thangam Avenue, Pallikaranai

                    Hi I have 2 hathway broad band connections Account No: [protected]
                    Account No: [protected] and both are not working since 4th Dec 2023 and I have raised 2 separate complaints and no one has ever called or none of the customer care numbers are responding. I have paid for the whole month in advance and this is the worst customer service I have seen. I am living in an apartment complex where all other service providers like ACT, Airtel...
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                    S
                    Shavan S
                    from Chennai, Tamil Nadu
                    Dec 13, 2023
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                    Address: Thirumangalam, Chennai

                    I've been using Hathway for more than 4 years (Account# [protected]).

                    Since Dec 4th My Internet has not been working. Hence I raised a complaint on Dec 6th to fix the issue.

                    No person has called me or visited my address to fix the issue. They closed the complaint on Dec 10th without resolving my issue and intimation.

                    Hence, I raised a 2nd complaint on Dec 10th, till now no person has called me and the issue has not been resolved.

                    Kindly help me to fix the issue. I have attached the complaint details for your reference.
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                      I
                      [email protected]
                      Dec 12, 2023
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                      Address: No:10 ram nagar 1st cross street 4th main road nanganallur chennai 600061

                      Hi All,

                      I have raised the ticket 2days before for interner connectivity red light los issue.i have tried to call hathway customer over the phone many times but it was busy with another call always. VVery worst service.please esacalate the issue on priority.

                      Account no:[protected]
                      Complian Ticket no:10122023B639187
                      Mobile:[protected]
                      +1 videos
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                        J
                        Jayaraman G
                        from Mumbai, Maharashtra
                        Dec 9, 2023
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                        Address: Jain sundarban appartment, nolambur , chennai

                        Hi there
                        I have submitted a complaint regarding broadband not working 9days before. Till now no one has revertback. I have reescalated several time. I fedup with Hathway service. I am going to surrender Hathway and planning to choose another provider.
                        Hathway customer support has been notified about the posted complaint.
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                          J
                          Jayaraman G
                          from Mumbai, Maharashtra
                          Dec 9, 2023
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                          Address: Jain Sundarban appartment, chennai

                          I have registered a complaint 9 days before and reescalated several times. No one has turned back to resolve my internet issue.
                          Hathway customer support has been notified about the posted complaint.
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