Hathway Complaints & Reviews

I've been using Hathway for more than 4 years (Account# [protected]).

Since Dec 4th My Internet has not been working. Hence I raised a complaint on Dec 6th to fix the issue.

No person has called me or visited my address to fix the issue. They closed the complaint on Dec 10th without resolving my issue and intimation.

Hence, I raised a 2nd complaint on Dec 10th, till now no person has called me and...

Hi All,

I have raised the ticket 2days before for interner connectivity red light los issue.i have tried to call hathway customer over the phone many times but it was busy with another call always. VVery worst service.please esacalate the issue on priority.

Account no:[protected]
Complian Ticket no:10122023B639187
Mobile:[protected]...

Hi there
I have submitted a complaint regarding broadband not working 9days before. Till now no one has revertback. I have reescalated several time. I fedup with Hathway service. I am going to surrender Hathway and planning to choose another provider....

I have registered a complaint 9 days before and reescalated several times. No one has turned back to resolve my internet issue....

Wifi Network not working already submitted complain but still no response... wifi is good but customer service very poor multiple times happened please check the needful or else I'm dam sure customer will move to different network where is available for 24/7 who fix problems issues on time ... Mobile no.:[protected]
Complain I'd: 1314788
Account I'd: [protected]...

I have made an excess payment of 3052.66 on Nov 9th 2023, I have raised multiple requests on their platform for this to be refunded, it has been 19 days and still there is no resolution....

We hav discontinued the hathway broadband connection and returned the wifi device to them and still I am getting spam calls threatening us for not returning the wifi device though we have returned it 3weeks ago
Daily am getting these calls for 5-6times which is really frustrating and is effecting my personal and professional life...

After payment is completed activation is not done for broadband service for over 2 days. My calls to the co-ordinator (name held) is not honoured.
This causes lot of problems for WFH members of my family. This was told to their agent or coordinator also. He is silent on this too!
Let Hathway return my money paid to them for connection in full in view of the problems created by them.
Worst service providers in Chennai....

After payment is completed activation is not done for broadband service for over 2 days. My calls to the co-ordinator (name held) is not honoured.
This causes lot of problems for WFH members of my family. This was told to their agent or coordinator also. He is silent on this too!
Let Hathway return my money paid to them for connection in full in view of the problems created by them.
Worst service providers in Chennai....

Further to payment there was no proper attention to customer's call for activation. The contact person (name not to be disclosed, now) is not honouring my call for activation. More than 10 times, I tried (to call him) but in vain.
I plan to make it public soon....

I request for shifting connection on 3rd of november 2023 and still no response from them.I even called them for 2 to 3 times but still they just tell us to wait more .This is worst service geeting by there side....

Even after deactivating hathway internet service, customer care calls every 30 mins daily and causing nuisance. even after informing multiple times this continues.
When a consumer leaves the services due to bad customer services then how dare they irritate customers who left their services and is it still viable for them contact daily 3 to 4 times ????...

Since Monday morning the internet has not been working
several complaints but no resolution
my account number is[protected]

secondly, for services no human to answer.

Hopefull its heard....

I closed the Hathway connection in June. I asked their customer support via email and call to collect the device.
No one came to do that. I left the device with my landlord and moved away.
In Whatsapp since then, I am recieving automated messages asking me to confirm so that an executive can come collect the device. I always reply YES but no action from their side.

Today they sent another message threatening...

I have disconnected the hathway broadband connection as I have relocated to another city 6 months back. I have informed the customer care about this a hundred times with patience. Even then I get calls everyday till today diligently.
Please do something about this. It is very frustrating....

Hi,

Hathway Broadband internet is not stable for nearly 1 month. It disconnects every 5 minutes. We had tried contacting Hathway via customer care number but we are not able to speak with a technical assistant instead it is routing to an automatic voice everytime.

Either fix the issue in a day or i would disconnect this and go for another service provider.

Customer ID : [protected]
Area:...

Hi Team,

I have raised the wifi shift request on hathway application. And I got a call from executive. He informed me as the shifting processor will take 10 days. But, my urgent need of broadband connection. I have taken a new connection on shifted location. So, I have asked them to cancel the shift request and cancel the connection. And initiate the refund request as well as deposit amount. But, its been a one month already,...

Hathway account id [protected] taken on Jan 2023

and surrendered on Aug 2023 but the refundable deposit of Rs 400 which is not repaid to me

lodged the complaint through their customer care ref number 26082023V094129, i was informed the resolution time is 15 days.but so far the amount is not refunded/didn't get a call from their end to know about my complaint.

Also i was informed by them that the...

I have disconnected the hathway broadband because of relocating to my hometown. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?...

As i was relocationg to a new location, i dint want hathway anymore and so i stoppped renewing. Later they kept on calling me for renewal and failing to which i have to submit router back. I agreed to send all the equiments back but no one showed up. Now i am getting a call that says i will be sued for this. Being a customer, its my decision choose or not to choose hathway. This is seriously affecting my mental health and taking lot of time...