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Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: Aug 6, 2026

Complaints 6951

Resolved

2007

Unresolved

4944

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

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Hathway reviews & complaints page 3

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Address: Chennai

My vc no. [protected]. My previous company bought a new hathway broadband connection using my phone number, I left the job 1.5 years back. Upon my request they changed the registered mobile number and email ID to company's contact information. Still I'm regularly getting calls from hathway to recharge or informing deals. I told them repeatedly that not to call me and it's not my account anymore.. They should call the contact information provided...

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Address: First floor, Flat- A, Kumaran Mayurapuri, 140-141, VGP Selva Nagar,Extn, Velachery

Website: Hathway broadband

Today i got call from this costumer care no [protected] at 9.30 pm to reachrage is that right time for you guys to ask customers to recharge. I said i will do later for that he spam my phone no from different online website. I am getting many OTP.

If you people not take any action on him i will file case and also daily i am getting many remainder call and messages to recharge if i need i will recharge if you people not taking...

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I paid for a static IP address to hathway and they assigned me the IP address. But there is no documentation on how to configure the router to use the static IP address. I have been continuously sending emails, but they never reply. Worst service provider.

last 4 digits of my account id: 2059...

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Address: Hyderabad branch

Hi, this is regarding the poor response from hathway. they suddenly called after 4 years from the departure of my previous account stating i didnt return the router and when i said i no longer stay at that place and been 4 years, as a resolution i have to pay the penalty charges to close my account . so i paid penalty as specified by two executives one for 146 rs on[protected] and 430 rs on[protected]. I am attaching the bills of both . I...

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Address: Hathway Cables, Flat No 303 & 304, 3rd Floor, Stanza Building, Himayat Nagar, Hyderabad - 500029, Near Liberty Circle

I am holding hathway broadband account([protected]). I have raised two tickets to terminate my broadband connection and called customer care to terminate my broadband connection. But So far they have not taken my request or not responding to my request. Please terminate my broadband connection and refund my money...

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Address: Chennai

I have closed the connection and returned the modem, still I am getting multiple calls daily for past 40 days.
I explained them so many times but they always acknowledging and doing the calls daily.
I am working in second shift, daily morning they are calling, disturbing and giving mental pressure.
Daily thrice they are calling and even disturbing my entire family.
I have activated DND in network and in Hathway...

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Hi Team

I was gone to home town and I am in lockdown not suppose to travel back for that hathway customer care suggest to pay Rs.200 (Safe custody charge) and I have paid on 18th August 2021, But on 20th August 2021, a mail from hathway team saying that I need to return my modem immediately else legal action will be taken and they sue me on court on section 420 and will imprison, I was so worried how you can sue a case on...

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My account number is [protected]
We got the Hathway broadband internet connection yesterday only for 20 min it workes fine but then it started creating issue the wifi is not connecting to any device.
It has worst router and worst service team after getting a payment they are not providing the proper service...

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Address: No.13, 4th Cross Rd, BSV Reddy Layout, Ramamurthy Nagar, Bengaluru, Karnataka 560016

Failed To Take Back The Router And Refund The Security Deposit Of 3000 Rupees. Tried Making Many Calls But No Response, Instead They Cut The Call As Soon As I Ask For The Refund. As They Do Not Offer Service In My Area I Canceled It. They Are Not Ready To Refund Back My Security Deposit....

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Hathway Broadband is one of the biggest scamster when it comes to refunding the deposit amount.

During connection booking, I had paid Rs.400 as security deposit which was said to be refunded at the time of termination of services.

After terminating their services, I had asked to refund the amount, but they are saying it would refunded only after 3 years of being in their network.

I had disconnected...

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Address: Hyderabad

Dear Team,
My Hathway Broadband Ac.No:[protected].
My account is supposed to be active till June 2020, Due to covid and work related issues I moved out of Hyd in Mar2020 and informed the same to customer care team to deactivate my account.

However Calls or messages never stopped from Hathway from March 2020 to Mar 2021. (Yes, I am receiving calls from a year) Whenever I ask them to help me out how do I escape...

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Address: Mahaveer Chambers, Liberty X Roads, Himayat Nagar, Hyderabad

I have moved out of the Hyderabad in 2020, and requested hathway members to come and collect the router but none of them showed up upon reminding them upon several times. I have moved out of the city and they have started calling and texting me continuously despite of telling them several times. Recently one of the tele executive asked me to pay the bill and put my account of DND(Do not Disturb) list. Despite of their mistake of not coming...

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Hi,

I have disconnected my connection via account number [protected].
I am not using the same from October 22.

From last week some person from Hathway called and they told that the modem has to be given back. But nobody came to collect the same from me.

Now they are calling and asking for Rs. 2500/- for keeping the modem with me. More Interestingly the customer care number does not work....

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I taken the Hathway internet on 2019 and terminated after 3months from that day onwards iam requesting Hathway customer service to take back their modem back but they didn’t respond after 8months one day they called me and said you have to pay the penalty or else we will file a case I agreed and paid 424rs and asked them to take back their modem but again they didn’t respond after one month again they called me and asked to pay another...

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To whom so ever this may concern,

I Niyati Saraf recently subscribed to Hathway Broadband Internet Service and got a new connection, but due to unforeseen setbacks, I cancelled my connection and returned the modem device at the Hathway Office and hence I would like to kindly request for a refund.

I am a resident of Damodar Society, Bibwewadi and I got the new connection on 9th Dec 2020, I had subscribed to the...

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Address: Chennai

I used hathway internet 1 years back which I requested to transfer the service while i was shifting my house in year 2019 and the same was shifted. The connection was later transfer from my name to other person who was using while I left Chennai 2019/

Legal notice has been sent to user xxxxxxxxx for returning Modem / Router back to them despite connection was transferred and still in use. They continue harassing me for past...

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Address: JM road, pune

I have shifted to new location and then Hathway informed that the connection is not feasible to that location and hence I returned the modem on 13th Nov 2020. My account was deactivated by Hathway team but still I have not get refund and it's already more than a month now. When I am putting emails to pune nodal team I am not getting response. My account number is [protected]...

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Address: Aurangabad

I am working from Home everything is online. I have hathway subscription its been two days WIFI is not working .los light blinking in red colour. Even after raising issue on Hathway App, Issues tickets are closed without resolving it...

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My Hathway broadband connection has been deactivated and my friend took a new connection of Hathway registered his own phone number and email Id. But still, I get promotional calls and messages from Hathway, and that's annoying. Please stop calls and messages. Account number is in the screenshot attached below...

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I deactivated my hathway account ([protected]) as I moved cities. The modem was collected before I left. Its been 3 months and I get calls everyday asking about renewal. I have raised requests to delete account on their customer care number[protected] and [protected]@hathway.net.
I still continue to receive calls. Blocking the caller doesn't help either as i have blocked 10 numbers of hathway and they call from different numbers...

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