Hathway Complaints & Reviews

Hi

I have took a prepaid connection in Hathway and used it for 4 years. There service started deteriorating and there was no internet for 3 days then it slowly started increasing to 10 days. I gave them ultimatum and moved to a different provider.

Now they are doing fake recovery calls to make me pay for Rs. 4500
Please guide me.

Connection number: [protected]
Email: [protected]@gmail.com

Hi,
I am not using hathway internet anymore.
Could you please go ahead and cancel my subscription and stop calling and disturbing.
You can collect the router.

Account details : [protected]

Hi,
I am not using the hathway anymore, could you please help me cancel the hathway services.

My modem isn't working. Tried to contact customer care they only have ivr for technical issues but they don't have a relevant option in it. Raised ticket as internet not working. After 24 hrs I saw the ticket is closed by them. Raised another ticket yet no response. Nor can contact the customer care nor do they have proper ivr option. It's been 2 days.

1.As I have already paid Rs.400 to cable operators me.jatin patel and Manu Rabari... still they have not done recharge in my cable tv
Nuid number ;[protected]

Kindly take necessary actions...as we are not satisfied with there service

And I don't able to do recharge online.. showing invalid sttb number

Kindly refund my payment along with penalty charges of Rs.1000
2.Dear sir
I have been using gtpl cable service and since last month getting many problems in connection

Already paid 6 months amount...and since 2 days channel is not signalled...your cable operators kanubhai don't respond us...where to go...I want my channel to signalled on urgent basis... complain number is 2865122
3.poor service of cable operators
4. Image loss against guest
5.demanded higher amount

Plz mail

I previously had 40mbps connection for over 5 years with Hathaway. Due to my work calls and low internet speed, I had to opt for 100 mbps speed. Even after upgrading the speed that I am getting is 5-10 mbps. I complained about it to the technical team many times and I also received call from the technicians but there was no follow up.

When I called the billing team about terminating my account, I was told that I would not receive a refund according to their company's policy.

I waited for over two weeks, frequently calling technicians but they didn't even bother to check what the problem is. I also called the billing team for a refund of my account so that I can opt for another provider, but the customer service was so rude and senseless that I didn't even bother to talk to them.

Dear GTPL,

it's allmost one year gone but still I am not receiving my refund amount.and also not received any reply your side.realy say your company boggaus and fraud.your executive say that you received your refund amount very shorty.but one year completed. Please give solution and refund my remaining amount.otherwise I complain in TRAI and also consumer court.

Regards,
Harshad Mode

Gtpl router always showing no internet everyday .

I have made payment for lost modem to Hathway Rs 2500. A personnel came collected and provided bill as well but again and again Hathway is demanding money for modem and has been a pain explain everyone and giving the bill number.

I took a new broadband connection from Hathway on 1 May 2021 in Bangalore HSR layout, sector 3. I was told the activation will be done by EOD same day. It's been 2 days already and even when I am writing this complain (May 3rd 2021) they have not activated the internet connection. When I call the person who contacted me for activation he says there is some problem and will push it from his end and issue will be resolved by second half of the day. Unacceptable behavior after taking money and not providing services.

My connection got always limited ... M not able to browse anything n when I able connect I always find low speed issue and in these Last April I registered 10-15 complaints in a raw but nothing is changing m just want to join another network now as soon as it's get over ... Pathetic ..

I didn't use my connection for the past 2 months. I raised many closing requests whenever received a call for renewal. At last customer care person told me that share the otp for DND. Then only I came to know that the hathway created an lazypay account and recharged the connection for rs.470.

Now I get sms from LazyPay asking me to pay the amount.

Help me in this.

Hi

It's been 2 day's I haven't gotten any resolution for the slow internet connection and I have tried reaching out to the customer care sevral times, after getting connected after an hour the agent Dharmista, didn't helped me out saying the system is getting updated, very frustrating and aprart form that when I have asked to transfer the call to the supervisor she denied nor help me out with anything, it's been a really pathetic experience had with gtpl I would now be willing to file a formal complaint in the consumer forum regards such a scam running on in the name of a stable internet connection with 60mbs, giving such a pathetic speed which is lower than my mobile data, also the custom service and the system to help out the customer's is a real failure, tickets where closed without resolving issue and numbers are not getting connected have to try a sevral thousand time.

I need this to be resolved as soon as possible,
I look forward to hearing from you asap.

I had hathway broadband connection, which I disconnected because I didn't get the service I was expecting. When the pack got over, I started to get calls from Hathway saying to renew the pack. I said them that i have got a new broadband connection and to remove my number from the list and stop harassing me, but they wouldn't stop. They have many numbers and I blocked almost 40-50 numbers. Every time I ask them to remove my number from list and not to call me, but they never listen. I have the list of all the numbers as well. If again I receive a call from them, then I'll have to take this matter to police station. Please help to resolve the issue.

I have complained to Hathway for very slow internet speed since many days. Speed is less than 5Mbps, sometimes, it is less than 2.0Mbps against 50Mbps package, but no action is taken to resolve the issue.

Hello sir,
I got Hathway Broadband connection (Pre-paid) on 19th February 2021 my Account No.[protected]. Hathway executives torturing me through phone calls every day to recharge for coming month i.e. March 2021 before due date i.e. earlier to 15 days of due date. It is very inconvenient to me. So that I sent an email to terminate the connection, email dated March 15th 2021. So far no action has been taken and till now every day Hathway executives torturing and compel me to recharge. I'm 62 years old and i'm getting 4-5 calls everyday from hathway executives, I'm requesting them to terminate the Hathway Broadband connection but their executives are telling that we cannot terminate the connection for this reason. I don't know what to do. So I request you to sort out my problem as soon as possible. Thank You.

I keep getting calls from people saying calling from hathway and that since I am out of state for some time and holding the wifi router, they will charge me with legal action or else i can pay 425 and can close the account. I did not believe them and raised a ticket in hathway app to inquire about this. They confirmed that this is the correct process so when next time support team called telling me that you have raised for internet closure i believed that. I made the payment which is even showing in hathway app. I was told immediately after payment i will get an email with all the account closure detail and about router that that will be collected during weekend. post payment, no emails was received and the support person who shared there number are not even taking the calls. I am pretty sure i will get a call after 1 month for next 425 rupees. Such a mistake taking hathway connection. By the way these are number from where these support team called me. [protected], [protected], [protected], [protected]. they know lots o[censored]sers are not using internet connection as most of them are at native places due to covid and they are misusing this. The ticket no which are raised with hathway which went no where : 03032021M246385, 23032021M598269, 25032021M646448

Date 29/04/21
From Past 2 weeks im getting 80-90 ping while playing online games such as valorant .I live in Bangalore before I used to get 28 ping on mumbai server now its 85.. it used happen only after 9pm but now(Lockdown in Bangalore from 28th April till 10th may) the ping goes to 85 from 12 pm itself ...Competitive games cannot be played with such high ping ...and the customer care is worst because after raising a complaint they call me twice a day and after describing my problem everytime they call they just tell me that senior technical team will contact me ...and the cycle repeats but the problem never gets fixed
I have done speedtest and ping test on ookla and i get 12 ping in the morning and it goes to 60 on eveings ...The speed too reduces to 12mbps but the plan is for 60mbps

PS. My friend has hathway connection with same plan, he lives 2km away from me but he faces this issue rarely but for me its an everyday problem ...and the thing that pisses me off is that i have paid for 4 months subscription so i cant change ISP...

Hi, I am using hathway from past 2-3 years in Hyderabad and from past 1 year am facing so many internet issues. I am paying 779 every month for nothing as the internet doesn't work and buffering all the time. During lock down I faced so many issues and tried contacting Hathway but no use as they dont have any customer care. I tired contacting for around 1000 times, registered complaints but no one responded. Its impossible to reach Hathway so I want this worst service to be ended immediately and get the refund for the router and for the service which is for no use. Please help me in disconnecting the services.

Thanks

Ticket No 27042021B253194
Issue was not Resolved They have closed the ticket.
some line or some one visited bought some meter checked and said it is working fine.
I am unable to submit a feedback of your App Error i am getting Network Failed.
now they are telling it is issue with head office we have sent mail to them.
I am Not Sure who is going to resolve this issue and when.