Hathway Complaints & Reviews

I have made a payment to activate my broadband service. However, I dont need it right now as wfh got canceled last minute.
I need a refund of my money as I may never active broadband service again.

Hathaway customer care executive are not professional, They have been disconnecting my calls and the do not speak well....

I have called the customer care and requested for deactivation of services as I'm moving out. I got 1 sms notification stating deactivation request submitted, However no further action taken.
I receive over 3 calls a day for renewal and not 1 customer service executive is able to assist.
Every call is from a different number and a different executive so its hard to ignore these calls. The calls come at any hour during the day...

I have a hathway account of the number :[protected]. I have stopped using the broadband service since november last year and have repeatedly told the customer care executives to terminate my account and take the router but it has not been addressed. My mother has been repeatedly receiving calls harassing her regarding legal action when all our dues have been paid. I even made them a payment recently when i told i dont want the connection anymore...

I cancelled subscription before 5 months with hathway due to their poor service and worst customer service and returned back modem immediately after cancellation. I kept receiving calls from them to renewal and I said to them many times I’ve cancelled and returned but they hung up and call back next day. They have no purpose but just to cause trouble for no reason. I’ve raised tickets also but no use... such a worst customer care from...

Still now installation is not done waste of time and money, seriously disappointed alot by your service . I will not recommend to anyone bad experience solve the problem soon the possibilities
Account on :[protected]...

Hi my Hathaway account number [protected]. I stopped using their service long time back and I asked the Hathway team to disk continue my connection permanently but still they keep on calling me and irritate me for re-joining back their services. Hathway broadband connection sometimes pisses me off and really irritates me with their annoying calls even after scolding them multiple times they don’t understand And continue irritating their...

I got a GTPL WiFi connection in first week of March, and it's been just few days I'm facing issues, somebody there's internet speed issue, someday there's no internet at all.
I'm working from home. I'm working in American company do I have to work in night shift. I have to be available on zoom call non stop with clients.
Suddenly last time at 01:00 AM internet stopped working.
I had no other option, so that I could continue...

I have GTPL broadband internet connection and it is not working from 18 March 2021.
I have called custermer care but they are not registering my complain and saying resolve issue in 24 hours but issue not resolved.

I have checked online thate there is showing virantnagar switch device port issue. I told them please replace device but they are not doing any action.
So please resolve issue ASAP.
Also give...

I have stopped using Hathway internet since Jan 2021 and also informed multiple people who called me to take away the router as i am shifting to new place. But they never heeded to my request and instead call me 3 times every day starting at 8 am in the morning. This is becoming very frustrating each day. I have 2 accounts in hathway and have to disconnect one....

I have get gtpl connection which advance payment I have done for 1.5 year due to issue in speed as I have change my router but after change my router all problems start. First net not working I have call gtpl costumer care service and they say in 48 hour it resolve so I wait after 48 I call they say we will assign engineer to you wait for 48 hour I wait after that engineer call come and he say your connection not come under gtpl so I can't...

I have informed multiple times to Hathaway that I am not in Bangalore and asked them to disconnect the service temporarily. However, I am getting at least 5 calls from different numbers from Hathaway executives asking me to recharge the plan. I have started to record all the calls and planning to file an FIR for harassment if the calls don’t stop.

Customer ID - [protected]...

I am receiving phone call weekly thrice from Hathway broadband to avail their Broadband connection.

I requested to stop and delete my contact from their database as they told there is no service from them for my area.

I received call again from [protected] and when I requested him to stop calling me he abused me and also used harsh language....

I am holding Hathway Account Number: [protected] and requested to terminate the service for the given account number since few months and in January one of your executive gave me a call and suggested to keep the account on hold by paying around 430rs has rent and said your account will be kept on hold no rent will be charged for the router & you will not receive any calls from the hathway until you wish to renew the account. But i am getting...

My hathway account number:[protected]
Last year (January 2020), we stopped using the hathway broadband connection. We keep on calling the customer care for termination of our account and asked them to come and take the modem. But they kept calling me for renewal. Everytime I called them, I told them to terminate the account and they didn't do it. In the August month they charged me Rs.420- as a penalty for keeping the device with us...

They asked for payment when I was in need with urgent net connection coz of wfh. But they not gave any services. No one come for the connection for 2 days. I also visited main office . But still they not provide me assurity for connection . When I cancelled it now they are not refunding my money also ....

I have been cheated by Hathway Broad Band connection boasting itself that its the fastest speed network. Reality is the local broadband ppls connections is even more faster than HATHWAY. AM not able to browse YOUTUBE, GMAIL AND OTHER GOOGLE SERVICES. On enquiry they told that it is problem with google back end not with them. So my question is google back end problems arises only with so called hathway not with other broad band users. AM using...

Its been a month since i switched to better Broadband service, meanwhile Hathway telecallers make minimum 5 calls daily for renewal. I've told them many times that i've switched but some one new calls every day asking for renewal. Its very very very frustrating. How come these hathway dogs don't change this norm! I'm not the first person reporting this, there have been many people all around the internet shared this experience....

The sales person has NOT mentioned like no security deposit refund if the connection is terminated before 3 yrs of network. I have heard many customers have been affected by the same cause. Kindly take necessary actions against the sales reps since they dont show the CRF form to customer and only forcing them to pay the initial new connection charges in full through online. Hathway account number: [protected]...

Please remove my number ([protected]) from your Hathway services. I am getting calls everyday for renewal of my account. I have already requested to cancel my services and submitted hathway router long back. still I am getting calls everyday from Hathway. This is really annoying....

I have disconnected the hathway broadband . I have called to customer care to stop the service but daily twice i'm getting calls and messages from hathway stating that we're providing offer please do recharge. How to stop this calls? After requesting so many times to unsubscribe me from this calls and messeges, now i am fed up . I fact now I never recommend anyone to use Hathway
My a/c no is [protected]
Location: Subhash Nagar...