Hathway Complaints & Reviews

Hi,

I have disconnected my hathway broadband and returned the modem after using it for approx 2 years and 7 months.

I have paid Rs.400 as refundable deposit at the time of taking connection.
However now when requesting refund to hathway, i am surprised by their new theory that refund of Rs. 400 can be processed only if i am in the network for more than 3 years and asking me to refer the terms & conditions clause in the CRF form.

I have never signed any term and conditons like that. Also, requested many times hathway to share the CRF form so that i can see what is written in it. No response from them.

Kindly help me to solve the issue.

This is to bring to your notice about the service quality Hathway is offering. Since last 3 days I am following for activation . I have WFH and internet is essential so I trusted your service but not noone is responding. The sales executive is vanished after the payment is done. There is no proper customer service center to talk with customer care executive to lodge complain. They are only giving paid advertisement and making money by fooling customer giving them false commitment

They don't know how to respect customer time and money..

I have payed for 9 month wifi package in which this is my 19 th day of this plan, but from 19 days i don't even get internet for even 10 days and when i call in gtpl CUSTOMER care they only repeat same thing that there is an technical issue.They are not even solving my issue just repeating same excuse, so i want refund from this ### company so i can move to another broadband company

I buy highest value pack of hathway broadband
now i even not open whatsp in this internet and when i complaine for this thi ### even not reply what a rubbish company please dont buy

I am facing internet issue in with my hathway cable

Hi Team,

Hathway — Telecallers disturbing continuously.

I have inactive my account for a reason... and I explain the reason to the telecallers to inactive my account. But still they keep on calling me every time.. I have received more than 30 calls it's very irritating.
please resolve this issue.

Many time I request the telecaller to put my mobile no in DND mode.

I have been a past subscriber of Hathaway Services with my Account Number A/c No. [protected]. I terminated the subscription several months ago and was informed that Hathaway Personnel will transfer my deposit amount to my Account and receive their Modem/Router. However, no personnel from Hathaway have come to receive the modem. Whenever they have called in the past, I have also shared my location however the concerned personnel have not turned up at the location. Now I receive an email citing that I am withholding possession of their property from Santhosh.P NAME: SANTHOSH.P Address: Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034 with unknown designation. This is totally against my intention which is to return the modem and collect the advance paid towards it at the time they receive the modem. I have also escalated this to the Nodal Officer for Subscriptions. I would be much obliged if this Forum can expedite the return of the advance amount paid to Hathaway and receive their modem at the earliest.

Actually Ipay a amnt rs. 1580 on April 01, 2021
They said in ur area thr is no connection thn They said automatically it will be refund still money its not came I tried lot of time no response

I have been complaining since long but GTPL is not even bothered to look into it. They act like some local scamster who just collects money from people and avoid people when they need proper service. I'm using their service since more than 5 years and currently have 50mbps plan, but the real speed that I'm getting is 0.07mbps download and 0.01mbps upload. I have raised complaints from Mobile app as well as from customer care call center and email id for N number of times but people out there are incompetent to solve the issue. I'm attaching herewith the snippet of speed test.

I have disconnected the hathway broadband because of relocating to different part of Delhi. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge.As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?

I AM REGRETTING TO BE PART OF HATHWAY CUSTOMER.

I have been waiting from 1 week. No one is looking into my account activation issue.

The person (Raju: [protected]) whom I submitted documents, saying I can't help, don't call me and resigning the job.

The manager of Raju (balachandar - [protected]), he never answered my calls/messages (15 times).

All Customer care guys saying same thing " give us one chance it will be done today and I will make it high priority" from 1 week.

And here in email, no one is responding with proper information what is the issue and why its been delayed.

BY ALL THIS, I AM LOOSING MY HOPE THAT MY ACCOUNT WILL BE ACTIVATED.

I HOPE ATLEAST NOW THE MANAGEMENT WILL TAKE APPROPRIATE ACTION ON IT.

[protected] - wrong promises to recharge the account after recharging, no services are provided and calling customer care for 2 months no refunded is offered.

Internet is not working properly.. please kindly check and solve the issue...

THE Worst service from the company.
Cancelled hathway a month ago and still didn't receive the refund. Never expected to be treated this way. Would recommend non of you to get hathway broadband.
Not even a single call from the customer executive to ask about the cancellation and refund status. I have been trying to call the number 4028 4028 for a long time, they have kept robot to respond.
While installing and taking back the modem after cancellation, all these were done so fast and they maintained their time management there. This is so disappointed. Take the action immediately otherwise it will go worse.

This is the worst network ever they have took the installation and till today no one has come to connect the broadband connection and they are not even refunding the installation.

Hi Team

Writing to you as i am facing serious issues in my internet. This has been consistent from July 2020 onwards. This year post my renewal in Jan, it's been worst. I have tried to connect with local team but no help. Experience of hathway has been very poor. Please help me resolve. Last 2 months i am using my hotspot mobile for my office work. This is really not acceptable given high charges paid monthly.

I request you to look into this immediately and help me resolve. Also i am requesting for either refund or additional months given i am not getting basic service and connectivity for last 2-3 months. Believe the customers are important to you and you would like me to continue with you. If not, happy to leave and get some other system.

I am tried of continuously complaining with no help or support.

Kindly contact me on [protected].

Best Regards,
Jiggar Rambhia

I have moved to Europe and I have sent several emails to hathway to disconnect my account but still I keep getting bills.I called to customer care for termination but no confirmation message from there too.

I had taken hathway connection in 2019 at bangalore and was an active customer since October 2020, but due to this covid situation I came back to my home at Noida and now offices hasn't reopened so there is no point of me going back to bangalore. However once I'll be back to Noida I'll recharge the same. I told this several time to hathway personnel but still I was keep getting call from hathway. And now I have start receiving whatsapp messages asking for safe custody charges which I am not able to understand because at the time of taking hathway connection they said that If I pay 3 months charges then router and connection will be free. I don't know why they charging me for. But keeping pandemic situation in mind we should support eachother and not try to make money. I request hathway team to take my complaint seriously and understand the situation.

From the last 3 days GTPL internet is not working. From the day I have taken GTPL broadband connection I face this problem every 5 days. Whenever I contact at customer care they use to reply me that there is system update. We are not fool that every 5 day there is system update. I have paid money for it but it seems like they dont provide proper service. This is acceptable. We have paid you such big amount but you dont provide with proper service. I would never recommend anyone for GTPl connection if this happens continuously.

Since our plan is expired now your Hathway employees are calling us 5-6 times in a day to renew our plan. We told them that we don't want to renew our plan now as my brother have 12th boards exam so we will do after 1 or 2 month. But then too they don't stop calling and we are just irritated now. Please see to this matter as soon as possible.