Hathway Complaints & Reviews

I have disconnected the hathway broadband because of relocating to different part of Delhi. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge.As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?

I AM REGRETTING TO BE PART OF HATHWAY CUSTOMER.

I have been waiting from 1 week. No one is looking into my account activation issue.

The person (Raju: [protected]) whom I submitted documents, saying I can't help, don't call me and resigning the job.

The manager of Raju (balachandar - [protected]), he never answered my calls/messages (15 times).

All Customer care guys saying same thing " give us one chance it will be done today and I will make it high priority" from 1 week.

And here in email, no one is responding with proper information what is the issue and why its been delayed.

BY ALL THIS, I AM LOOSING MY HOPE THAT MY ACCOUNT WILL BE ACTIVATED.

I HOPE ATLEAST NOW THE MANAGEMENT WILL TAKE APPROPRIATE ACTION ON IT.

[protected] - wrong promises to recharge the account after recharging, no services are provided and calling customer care for 2 months no refunded is offered.

Internet is not working properly.. please kindly check and solve the issue...

THE Worst service from the company.
Cancelled hathway a month ago and still didn't receive the refund. Never expected to be treated this way. Would recommend non of you to get hathway broadband.
Not even a single call from the customer executive to ask about the cancellation and refund status. I have been trying to call the number 4028 4028 for a long time, they have kept robot to respond.
While installing and taking back the modem after cancellation, all these were done so fast and they maintained their time management there. This is so disappointed. Take the action immediately otherwise it will go worse.

This is the worst network ever they have took the installation and till today no one has come to connect the broadband connection and they are not even refunding the installation.

Hi Team

Writing to you as i am facing serious issues in my internet. This has been consistent from July 2020 onwards. This year post my renewal in Jan, it's been worst. I have tried to connect with local team but no help. Experience of hathway has been very poor. Please help me resolve. Last 2 months i am using my hotspot mobile for my office work. This is really not acceptable given high charges paid monthly.

I request you to look into this immediately and help me resolve. Also i am requesting for either refund or additional months given i am not getting basic service and connectivity for last 2-3 months. Believe the customers are important to you and you would like me to continue with you. If not, happy to leave and get some other system.

I am tried of continuously complaining with no help or support.

Kindly contact me on [protected].

Best Regards,
Jiggar Rambhia

I have moved to Europe and I have sent several emails to hathway to disconnect my account but still I keep getting bills.I called to customer care for termination but no confirmation message from there too.

I had taken hathway connection in 2019 at bangalore and was an active customer since October 2020, but due to this covid situation I came back to my home at Noida and now offices hasn't reopened so there is no point of me going back to bangalore. However once I'll be back to Noida I'll recharge the same. I told this several time to hathway personnel but still I was keep getting call from hathway. And now I have start receiving whatsapp messages asking for safe custody charges which I am not able to understand because at the time of taking hathway connection they said that If I pay 3 months charges then router and connection will be free. I don't know why they charging me for. But keeping pandemic situation in mind we should support eachother and not try to make money. I request hathway team to take my complaint seriously and understand the situation.

From the last 3 days GTPL internet is not working. From the day I have taken GTPL broadband connection I face this problem every 5 days. Whenever I contact at customer care they use to reply me that there is system update. We are not fool that every 5 day there is system update. I have paid money for it but it seems like they dont provide proper service. This is acceptable. We have paid you such big amount but you dont provide with proper service. I would never recommend anyone for GTPl connection if this happens continuously.

Since our plan is expired now your Hathway employees are calling us 5-6 times in a day to renew our plan. We told them that we don't want to renew our plan now as my brother have 12th boards exam so we will do after 1 or 2 month. But then too they don't stop calling and we are just irritated now. Please see to this matter as soon as possible.

On 2nd april, i received a call from hathway broadband service provider regarding the renewal of my internet connection. I was offered a plan of 50mbps speed for 4 months @ 1415/-. I repeatedly asked them whether the plan is for 3 or 4 months and they assured me that the validity is for 4 months. I asked for a contact number for queries and was provided with one. But now after payment, the plan validity is shown as 3 months in hathway app. The contact number they provided is probably a fake one as it is always out of range. I tried contacting customer care but they are not at all helpful. The only time hathway service is most active is before renewal of data pack. After that it is impossible to connect to them. I will provide the contact numbers that i've tried and payment proofs below. I demand my plan to be extended to 4 months as promised.

Contact numbers:-
[protected]
[protected]

My A/c no:[protected] .IAM not using from 4 years beacuse Iam left from there.i don't wether the modern is using are not . But peoples so much irritated with calls... I paid for cancellation fee also 3 times each time Rs.425/-.. costumer peoples told their names also wrong because I asked someone to you know this person they are telling nobody's there you have a wrong call... Like... Please look at this issue... Deactivate my account with my mobile number... Stop calls and messages...

I paid the for cancellation 3times (each time 425) but they are telling before sending money we will stop your connection and now onwards no calls and not send msg any messages to you like. but whenever money credit those simply doing recharge and irritated with call s and messages...
If IAM not ready to send money they are telling you are facing legal complaints and all like... Still am receiving messages... And one more they are telling one time one person calling in case IAM asking one person name they are telling no sir nobody is there with that name like..

Hi, I raised raised the request to Hathway to disconnect and dismantle the connection at my home. Neither did the team attend to my request nor they supported. Instead they are calling innumerable number of times every day until I pick the phone and respond, stating it's an auto generated call. And the person representing hathway broadband forces to reactivate. I am not able to believe if this is even ethical?

PLEASE STOP THE CALLS AND DISMANTLE AND TAKE BACK THE ROUTER ASAP. MY ACCOUT DETAILS:[protected].

I deactivated my hathway account and returned modem in 2017 as I am relocating to Bachupally near. I am continuously getting calls from hathway people from last year May to till date and asking to reactive my account. As their services are not available at my place I informed the same. Irrespective of my note they are frustratingly calling every day 2 times and asking for the reactivate. Finally I requested to terminate the service for the given account number on Nov 10, 2020.
Reason: To avoid calls.
(Radhika) is the person who initiated the request from hyd office. service id : 26112020W55110256, Transaction id : [protected] and also they informed once the account is terminated they will refund my amount. We called so many times to customer care no response. Everyday these people are calling and asking us to return the device for the account that got recently activated in Dec 2020. Without any connection how they are asking I don't know. I paid 425 rs to terminate and these people are saying they have provided the new connection recently and asking us to return modem for the new connection provided. And the girl Radhika played a very cunning role and she activated my account instead of termination.
When we called to customer care they said the same thing but they did not take any action. One of the customer care person is calling now everyday and talking very rudely and not listening to my problem any more. They are just playing with the people and not bothering about the actual issues.

Resolution : I want my account to be terminated permanently and refund my 425 rs
Acc Number : [protected]
Thanks,
Raju

I deactivated my hathway account and returned modem in 2017 as I am relocating to Bachupally near. I am continuously getting calls from hathway people from last year May to till date and asking to reactive my account. As their services are not available at my place I informed the same. Irrespective of my note they are frustratingly calling every day 2 times and asking for the reactivate. Finally I requested to terminate the service for the given account number on Nov 10, 2020.
Reason: To avoid calls.
(Radhika) is the person who initiated the request from hyd office. service id : 26112020W55110256, Transaction id : [protected] and also they informed once the account is terminated they will refund my amount. We called so many times to customer care no response. Everyday these people are calling and asking us to return the device for the account that got recently activated in Dec 2020. Without any connection how they are asking I don't know. I paid 425 rs to terminate and these people are saying they have provided the new connection recently and asking us to return modem for the new connection provided. And the girl Radhika played a very cunning role and she activated my account instead of termination.
When we called to customer care they said the same thing but they did not take any action. One of the customer care person is calling now everyday and talking very rudely and not listening to my problem any more. They are just playing with the people and not bothering about the actual issues.

Resolution : I want my account to be terminated permanently and refund my 425 rs
Acc Number : [protected]
Thanks,
Raju

Hi,

I use to have hathway internet prepaid connection still March 2020. Due I have left Hyderabad came to my hometown visakhapatnam where, there the hathway is not available. I requested to disconnect the service via email in the month April 2020 even though I paid August 2020. However there is no response from hathway.

I am getting daily calls and mails from renewal of the connection. They even sending legal notices stating that "Submit Device urgently to legal Hassles"

They provided contact number "[protected]", call anytime NO one will ans

call.

They are giving me mental torcher.

Cindly help me out from this... Please

I get at least 1 call everyday and multiple SMSes asking me to recharge my internet in a City which I LEFT an year ago. I keep telling them to close my account & collect the device from watchman. They never do.
Customer support agent always assured that s/he has marked in their CRM as do not call. It never works. Sometimes I get a call within an hour after that promise.

Worst customer service. The technical person told me to recharge to activate and reinstall the device. Then I have recharged my account, after that the technical person stopped picking my call. They did not reinstall the modem. It has been two days since I recharged my account. I haven't received any information about my account activation status, router installation, and my recharge money. The technical/point of contact is not picking up my call at all after i have done the recharge.