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Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

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1.8
Updated: Dec 22, 2022
Complaints 580
Resolved
207
Unresolved
373
So far, so good. Hathway / Gujarat Telelink [GTPL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway / Gujarat Telelink [GTPL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Hathway / Gujarat Telelink [GTPL]

Hathway / Gujarat Telelink [GTPL] reviews & complaints page 13

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S
Suritkumar Patel
from Mumbai, Maharashtra
May 11, 2015
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Address: Ahmedabad, Gujarat

Hi, GTPL Request No: 165396 GTPL ID: suritpatel22 Request Date: 5-Apr-2015 Aging Days: 40 GTPL Customer Care & Technical teams are never resolving complain/Request on committed time Today almost 40days are completed after I am shift from “D” block to “F” block in same society. But still my broadband connection is not move, So many time call to Customer Care team for resolve this request but every time they are given repeated answer our technical team will call you. But no one call back to me. I had talked with Team leader Doli, Rupal Jain & Path regarding my request resolution but they are also given wrong commitment on time. Now I am tired with taking follow with GTPL customer care team. Approch to Grahak Suraksh team for resolve this issue & take strike action on GTPL. Reg. Suritkumar Patel
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    J
    jay goti
    from Surat, Gujarat
    May 8, 2015
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    Address: Surat, Gujarat

    i ragistered many times complaine in your customer care about stopped workworkiworkingworking mymy ininternet but they give pour responce avery time the. solve my problem after 2 days and the this problem is accur after 1 day internet is running for only one day. my user id (kanu r goti)
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      M
      Manan503
      from Ahmedabad, Gujarat
      May 8, 2015
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      Address: Gandhinagar, Gujarat

      my id is Manan503. i had a problems with gtpl broadband. Internet is stop working five to seven times in a last week and today it is completely stop. i try to complain on toll free number but it is not connectred then i try on landline but no one received. pl do needfull as soon as possible. my contact no.[protected]
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        S
        shail patel
        from Ahmedabad, Gujarat
        May 5, 2015
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        Address: Ahmedabad, Gujarat

        i had a problems with gtpl broadband. Internet is stop working five to seven times in a month and they took tow to three days for services. when i called at 1800 number for complaint they took it but while i said to i need to talk with manager they replied manager is not here and i will give you call in an hour but in my contract i never ever get any single call from gtpl. my advice for customer who is planning to get broadband pls dont get contract with this company bcoz of their services. i paid for 1MBPS and never get the speed of that. but i get btwn 100 to 300KBPS speed. Advice for Company: stop cheating with customers or close down your GTPL Shail Patel [protected]
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          S
          shivamsecurity_vrl
          May 5, 2015
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          Address: Junagadh, Gujarat

          res sir, since last one week i am not getting connection of broadband smoothly. so many times i have called your local person regarding my complain but i am not getting satisfactory reply. i have also complained to your customer care services. when ever i complain them they tell us it will be sort out in 24 hours. i think u dont know the value of 24 hours in such a time.i am surprised u take 24 hours to solve an individual problem it is like a joke.so find needful and solve my problem as earliest.
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            J
            jaymin16
            from Mumbai, Maharashtra
            May 3, 2015
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            Address: Ahmedabad, Gujarat

            My user id: Jaymin16, from last 3 months I am suffering connectivity problem...I m doing share trading business...Everyday I have to complaint for net disconnet problem ...but no proper solution from your side and some time I am suffering big loss in my share trading business...so please do need full action for proper connectivity...and give me compensesion for three months dificulties... Thanks, Jaymin Shah
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              U
              uteshiyamedicare
              from Ahmedabad, Gujarat
              May 3, 2015
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              Address: Ahmedabad, Gujarat

              Sir,
              I am user of GTPL Broadband
              Connection in the name of :Uteshiya Medicare Pvt Ltd
              I'd : Uteshiya

              Complaint registered on 28th April then could not be solved properly so one more complaint registered on 30th April. Complaint no. 600755
              Called so many time every time they give some commitment not act accordingly
              They tell in 24 hours complain will be resolved for them that means 3 days.. Every third day same problem.. No body bother to act on it. Please do needful against the negligence.

              Regards,
              Jignesh Uteshiya
              +[protected]
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                A
                Ankit Saliya
                from Mumbai, Maharashtra
                May 2, 2015
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                Address: Surat, Gujarat

                Their net goes down every 2-3 days. last month(April), I have requested them so many time to check my line and get problem sorted. but all they did was nothing. it's been 3 months and still every other day my net goes down. I feel like I have donated my money to some begging company run by some people who are careless. I have attached photo where you can see how often i have registered complaints. To make it worse, sometimes they'll not register my complaints saying "our line is down in your area so we cant take your complaint". This also happened 4-5 times last month.
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                  R
                  Ramanath Pandey
                  from Delhi, Delhi
                  May 1, 2015
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                  Address: Vadodara, Gujarat

                  CONNECTIVITY problem since I renewed my pack of GTPL broadband SINCE last 2 DAYS, MY INTERNET IS NOT working. It indicates error 651. I made complain several times but no action has been taken to resolve this problem. I request you to do needful at earliest. I am fed up with the service of GTPL broadband since I taken new connection. my user name is user name:shree_402 Billing Address-402 Avani Residency, near Geri compound, Opp Shivanjali Society, Gotri Road, Vadodara-390021 Router:Intex MAC: C83A351C7FCO Registered mobile no is [protected] Name: Ramanath Pandey(R Pandey) Ramanath Pandey [protected]@gmail.com
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                    A
                    Asim T'orreto
                    from Ahmedabad, Gujarat
                    Apr 29, 2015
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                    Address: Ahmedabad, Gujarat

                    My network has been cut off atleast 20-30 times frequently since subscribed more than 4 hrs each time and that also during night often when the speed should be high as I have taken the daynight plan. I think I have wasted my money for such a rubbish service. Even the customer care no. is busy all the time. I insist you to reply as quickly as possible with satisfactory steps. THANK YOU
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                      M
                      MONUKRISH
                      from Mumbai, Maharashtra
                      Apr 28, 2015
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                      HELLO I HAVE 60 G.B PLAN OF BROADBAND CONNECTION. IT GOT OVER IN JUST 4 MONTHS AND THE VERY WORST PART IS THAT YOUR SOFTWARE SHOWS THAT WITHIN 2 DAYS 40 G.B IS CONSUMED. IT IS NOT POSSIBLE IF I DOWNLOAD BIG BIG MOVIES. CAN SOME ONE GIVE ME DETAILS OF SITE WHICH CONSUME SO MUCH G.B IN JUST 2 DAYS 4TH AND 5TH APRIL. I THINK IT IS BIG BIG FRAUD AND CHEATING IS DONE WITH THE CUSTOMER. MOREEVER, CUSTOMER EXECUTIVE WAS NOT READY TO REGISTER MY COMPLAINT. SO PLEASE ADVICE ME ABOUT WHAT TO DO NEXT... MONIKA
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                        R
                        Rasikbhai M Vasava
                        from Pune, Maharashtra
                        Apr 27, 2015
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                        CABLE SERVICE WAGHODIA ROAD

                        Address: Vadodara, Gujarat

                        વાઘોડિયા રોડ વિસ્તાર માં નિયમિત પૈસા લઇ જાય છે TV માં કક્યારેક સિગ્નલ નોટ found કે you are not authorised to watch channel aave chhe, આવું રોજ વારંવાર થાય છે, ભૂકંપના આગલાદિવસથી લાઈનો બંધ હતી જે ૨૬ મીએ ચાલુ...
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                        HemantHModi
                        from Ahmedabad, Gujarat
                        Apr 27, 2015
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                        Address: Vadodara, Gujarat

                        ALL READY PAID FOR THE MONTH OF APRIL 2015 STILL I AM NOT AUTHORISED TO VIEW TV CHANNELS ON 27TH APRIL 2015 AS SHOWN ON TV SCREEN, ATTACHED SCREEN SHOT OF TV SCREEN & PAYMENT RECEIPT. NOBODY PICKING UP PHONE CALLS ON [protected] AT 16.38 PM [protected] 16.39 PM [protected] AT 16.40PM [protected] AT 16.41PM [protected] 16.42PM [protected] 16.42PM [protected] AT 16.43 PM AND MAIN THING IS THAT NUMBER WAS NOT BUSY IT WAS RINGING BUT NOBODY WAS READY TO PICK THE CALL AND ANOTHER THING IS IF WE ARE LATE TO PAY CONNECTION WILL BE DISCONNECT IMMEDIATELY BY COMPANY. CALLED ON [protected] NUMBER DISPLAYED ON TV SCREEN AT 21.49 PM & 22.44PM & 22.48 ANSWERD THAT NUMBER DOES NOT EXIST SO PLEASE ANSWER FOR THE SAME.
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                        Hellooo sir,
                        Tamari company coustomer ne puchya vagar royal pqck active kari ne coustemer pase thi payment vasule che. Ane vadhara ma cpustomer service to aapta nathi.
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                          divyesh patel
                          from Mumbai, Maharashtra
                          Apr 26, 2015
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                          Address: Vadodara, Gujarat

                          HI, My Name is Divyesh Patel I have complain regarding GTPL Broadband Connection. My Broadband Connection Stop Working Between 10:30AM to 8:00 PM Everyday. I already pay 8 month payment and this problem is facing from last 3 months. Customer care note down complain everyday but didn't complete it. Complain No:522170, 525525, 532393, 580846, 584377, 585848, 586965, 550954, 588907, 596027 MY user ID : patel2014 Name: Divyesh Patel. My contact No: [protected]
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                          HI, My Name is Divyesh Patel
                          I have complain regarding GTPL Broadband Connection.
                          My Broadband Connection Stop Working Between 10:30AM to 8:00 PM Everyday.
                          I already pay 8 month payment and this problem is facing from last 3 months.
                          Customer care note down complain everyday but didn't complete it.
                          Complain No:522170, 525525, 532393, 580846, 584377, 585848, 586965, 550954, 588907, 596027
                          MY user ID : patel2014
                          Name: Divyesh Patel.
                          My contact No: [protected]
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                            V
                            vasant R.Patel
                            from Kakinada, Andhra Pradesh
                            Apr 26, 2015
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                            Address: Vadodara, Gujarat

                            Although I have paid 1year charge Rs.2500 on dt.[protected], My cable TV service become block from today morrning. Insite of several call to Baroda & Ahmadabad office, same service is not activated.kindley look out in this matter & do needlefull to unblock channel. My Card No.[protected]. FromVasantkumar R. Patel. Reg.Mob.No.[protected].
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                              Miul Hipara
                              from Mumbai, Maharashtra
                              Apr 19, 2015
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                              Address: Surat, Gujarat

                              From past 2-3 days any single channel is not showing.Our bills are also paid. At the time collecting bill they talk in very bad manners, start adding extra charges, ignores customer.If we late for 2 days they stop connection. Now bills are paid then also they are not showing any thing.When we try to contact there switch off there phones.If we go to there office they close early before time.Every time this happen in our area. The TV cables are working on opposite side line of home but in our line it is not working. 22, kantareshwar society, near anath ashram, katargam.
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                                H
                                Harshal19
                                from Mumbai, Maharashtra
                                Apr 18, 2015
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                                Address: Ahmedabad, Gujarat

                                There is no complaint number to give service to customer..!once signal lost it will failed for 1days or long..!no one is there to receive phone and no one is there to hear problem..!Collecting money in advance and giving sevices to customer zero..!
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                                  Aditya Danayak
                                  from Indore, Madhya Pradesh
                                  Apr 17, 2015
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                                  Address: Anand, Gujarat

                                  We are living in Vallabh VidyaNagar and we are not getting our cable connection properly for the past week. The signal is lost for 4-5 hours from last week.The time for this is from 5-6 pm and night onwards. Please repair this as soon as possible. My Account Number is 3765198.
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                                    PARADISE CHANNEL
                                    from Ahmedabad, Gujarat
                                    Apr 15, 2015
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                                    Address: Ahmedabad, Gujarat

                                    WE ARE NOT ABLE TO DO OUR BUSINESS BECUAUSE OF YOUR POOR RESPONCE EVERY TIME WE HAD TO CALL YOU AND MAIL YOU AGAIN & AGAIN WHNEVER WE ARE ASKING FOR THE HELP AND IN ANY OTHER NEEDS WE ASK FOR. HOPING FOR A BETTER CHANGE SO THAT WE CAN WORK TOGETHER TO TAKE BUSINESS MORE FURTHER. LCO PARADISE CHANNEL SPCG0008 AMAR M VAIDYA
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                                      rahulshah1204
                                      from Delhi, Delhi
                                      Apr 14, 2015
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                                      Address: Ahmedabad, Gujarat

                                      hello, i have a complain regarding channel not working at my place. its not working from 2 days nd i called local wendor manny more time but he is not attending call. they only attend my call when he come to collect money so beware of service. i m surfer from chennel problem . its not working after havy rain fall which accured before 2 days. kindly help me to rectify it in 24 hour o.wise i have to take action on them. rgrds,
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                                      Not much of disturbance but on the republic day we all see our national program in DD news and from 5 or6 month it is not there so it is my request to on that DD news channel which is very important for us and our locality.

                                      From Gadchiroli 442605
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