Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

Dear GTPL executive, My self pravin prajapati and my user name is also same pravinprajapati. From 12th Jan 2015 i tried to connect Internet but it is not working. Please do need full as early as possible. I am staying at Ahmedabad vejalpur. My contact no : +91 [protected], [protected]. Please resolve my query as early as possible.

Dear Sir, I had tried to call customer care but lines are so busy. I had called to my cable operator but nobody pick up phone and not getting proper services from my cable operator. Setup box is not working and continues Red and yellow light blinking. Last couple days, Setup box is not working. I am very frustrated about GTPL Service and Cable operator Service. Kindly resolve my Issue ASAP. Contact name: Shailesh Bhai Patel Contact no: [protected] Thanks,

Dear Concern, It was happened many times service has been stopped for one to two days even after paying full advanced payment.GTPL Service of Dish TV worst then experienced in any dish TV even we have not faced such kind of worst service during cable trend.When GTPL Set box service was launched, They have promised to give best service but it is worst then before (Cable Trend)Instead cable trend was better then existing service.Which was not at all expected.We want to urge our Ministry to take some action to improve better service. If action will not be taken we will going to write our Information & Telecast ministry of State. We hope further action will be taken to improve. Regards, Pooja Tejwani

Hello sir, here i want to inform you about the worst service provided by your company. i am from astha credit co. op. society, Palanpur(Banaskantha). who wants a broadband connection and getting worst answer ever get by any other company. i am providing them a cheque and all other documents and they have returned us by saying this connection is not valid.and many other respect hurting answers. the cheque no is:-606754.in favor of gtpl hathway pvt. ltd. i want a proper answer for this deed. ASTHA CREDIT CO.OP. SOCIETY.

Hello Sir I am Customer of GTPL Channel and from the last 3 days our connection in not working because our Maninagar Dealer Manish Patel had not come to take the money. We also contact him from last three days but Mob no is switch off and even contact and visited his office also but no response from them also. So Sir Kindly See in this matter it's not only Our Problem but there are more than 5 to 6 Resident have a problem from this.

My cable service is blocked from operator & no one from GTPL is listening the complain i called them many times but they always give wrong commitments & doing nothing to resolve this problem .. My subsription installments are paid till date still i am facing this issue since last 3 days please help me!

Hi, I am Hiten Radhanpura from surat. My User Id is - radhanpurambI purchased internet plan one week ago. From past 3 days internet is not working i filled complain on sunday but till now you have not resolved that issue. I want my 3 days money back or extended 3 days in our plan and let me know when are you going to resolve this issue. Your customer care executive doesn't know what issue is there and not answering properly. Is this the way you are going to treat your customer? Waiting for your reply. Thank you for your anticipation. Regards, Hiten Radhanpura +91-[protected]

GTPL is a can't give a speed in my house and can't provide to good service . i have many problem to GTPL . my speed plan is 512 kbps but 512 speed in not open my torent link . i am many time complain in GTPL office but there is a not a give a right answer . i have 7 days in 4 days my GTPL net is off. i have a slove the problem other wise i am complain in grahak surksha .

Dear Sir, I have applied for GTPL Broadband connection. The official come to my office and confirmed for the availability of the connection and I have paid the amount as per selected plan. Their cable installer came and told that it will loose connectivity by installing normal lan cable so we have to instal fibre optic cable. But when fibre optic cable installer came he calculated that it will require almost 150 mtr cable which will be costing about Rs. 12000/- to company so the technical staff has reported wrongly to upper authority regarding this and hence the rejected our application. Now I am asking them to give the reason for non connectivity in writing but they are not giving any information in writing. Please help me in this regard.

Dear sir, My user ID is ht[protected], my internet is not working by more than 72 hours, i were told that it will be solved in 24 workings hours, today when i called to ask about complain i were told that your complain has been registered for other reason and now it will take more 24 hours to solve it (being reason is that yesterday there were login showing in my account). one more reason told was that i have raised complain only for using internet thru router only.) Today i have been told that my internet were logged on yesterday, as i logged thru my dongle, yet if there is my login is showing in your system then please raise one more complain that either your person (company person) or any other person is using my internet ID and password, or there is some fault in your system. please raise one more complain that i have told Customer care person to raise complain for using internet both, thru router and directly to system. wrong information told to customer. i am calling from last 3 days but there is no solution, no person has been visited yet. so let me know a solution of it or tell me what should i do.. there is use time and business loss. name - niranjan [protected] [protected]

Dear Sir, I have purchase a set top box before 3 year ago from other cable operator of our area, Now i have problem in some Channel, I complaint for that to my cable operator, they told me my set top box is not registered to in him ID, Please provide details me for regarding that.

resp.sir our T.V channel is subscribed by your famous company, due to some error we contact your customer care but they advice us to call our channel operator but your operator did not response on our complaint & focus on situation we suffer for this problem at last 16 hours (approx) we request you to solve this problem & relie[censored]s from this problem

Respected Sir, I would like to inform you that I have GTPL Cable Connection at my home, in Surat, Area of Sarthana Jakatnaka, There is Bansidhar Network is your authorised cable office...They are does not activated the plans as per new rate some like Rs.220, They are said you have compulsory taken of Rs.270 or more then plan... but in this information, I was call on tollfree no.[protected], there is said all plans are activeted... Sir, please this is does not fair... Please do something about it... Thanking You...

Dear sir/madam, My internet connection is not work last 26th December and every day morning i complain in GTPL call center which proof are attach below. Every 15-30 day internet connection is not work and no one take my complain seriously. when i call for book my complain cut phone connection while talk about my internet complain and again call for it he/she say we solve your trouble will solve within 24 hour but my complain solve in 2-5 day after. Please solve my problem permanently because they take payment in advance for 12th month internet connection but I thing, maybe I will use only 9 to 10 month only. My username is "govindv55"

Piyush soni, 9/a, Rudrabag society, Vejalpur Road, Ahmedabad-380051. [protected]. I have 3 GTPL cable connection with individual setup box. From last 1 month some channels are not runs smoothly, channels are chock up then lost the connection. so, we have to see programmes with lots of disturbance. I have complain couples of time on [protected], [protected],[protected], [protected], but in all nos. we can able to connect, either got engage or not pick up the calls. At present almost all channels are chock up and lost connection. Kindly do the needful. Regards; Piyush

I am using the GTPL broadband internet connection. My problem is that the modem and it's cable has loose connection. So my internet is not working. Below are my detail. GTPL Broadband Username:- ajay_makwana Contact Number:-[protected] Contact Address:-B/207, Shyam Villa Avenue, B/h Shyam Sarathi, Satyamev Hospital Road, Chandkheda, Ahmedabad, 382424. Email:-ajaymakwana.[protected]@gmail.com Please do needfull. Regards, Ajay

Since last 2 Months i have complain more than 10 times and i did'nt get my permenant solution i am facing internet speed issues i have also called in customer care and registered my complain and your customer care executive have also give me complain number and told me that my issue will be done with 2 days today its almost 40 days i have registered my complain but no one is come. My complain number is 435740 If you are not able to do this solutions as a permenant so as i have to take consumer protection help. Name: Satish Vaniya Add: Vagha Khima Chawl, Behind, Swastik Industries, Amaraiwadi Mo: +91 [protected]...

I am GTPL cable TV user. I am giving yearly payment to my cable tv operator and for this year 2014, I already have paid before 3 month. Now the thing is suddenly, My cable TV operator is saying that we have to give extra 70 rs/month if you want to see sports channel, this is clearly cheating.I want to move to videocon/DishTV, But I have invested[protected] rs in GTPL Setup Box. GTPL, just simple question to ask, Do you really want to loose your customer?It looks like you don't want to retain your customer. Earlier, GTPL rate was fair and because of that, Most of people have diverted towards the GTPL. Moral of the story : Never trust the brand like GTPL. Always go with the trusted brand. I hate GTPL for this kind of behavior.

Our STB GTPL connection taken 25th July, 2014, from our local GTPL agent Shree. Sanjay of Vallabh park, D - cabin, sabarmati, Ahmedabad - 380019. At the time of he did not furnish any form of GTPL which is mandatory, every time if we ask for the same, he take the monthly rental Rs.250=00 and never come back. Incident: last night 25th.December.2014 at night 10:30 suddenly STB showing Access Denied, Repeated complain to Shree Sanjay, your GTPL person of my area did not responding the phone call, At 7 p.m to night when he came, he denied to connect the cable, and misbehaved with the Chairman of the society Mrs. Uma Majumdar, D-27, SukhdhamFlat, vallabh park, D - Cabin, Sabarmati, Ahmedabad - 380 019 ( Ph: [protected],[protected]. I am the above lady, owner of the STB GTPL connection, Payment is given advance to Collector SANJAY, If your STB connection do not active within tonight 10;00p.m, I will discontinue the service . Sanjay's phone number is : [protected]. We appeal to you to tackle the case urgently and oblige me. Thanking you Mrs. UMA A. MAJUMDAR Chairman, Prima Co-Op-Hsg-Sty ( Sukhdham Flat), D - cabin, Sabarmati, Ah'bd - 380 019 (M) [protected]

Hello Team, My name is Rushi Panchal from Ahmedabad. I changed my location and due to that i submit transfer application all most 15 days submitted application but transfer is not done. Every day i visit new location (New Naroda) operator but he is not giving me answer for same. I called GTPL customer case even they are not helping me to come out this issue. So please help me regarding this transfer process. i already pay 550 rs as joining fee and document but still no improvement. Thank You Rushi Panchal