Hathway / Gujarat Telelink [GTPL] Customer Care

Dear Sir, My Internet is not working since 15 Jan. I tried calling customer care and also tired to call at Vadodara office number. But all lines are showing busy. I am totally feed up with such irresponsible services. Please give me solution by today or else I would have to take strong action against such poor services. My contact number is [protected].

Dear Concern, It was happened many times service has been stopped for one to two days even after paying full advanced payment.GTPL Service of Dish TV worst then experienced in any dish TV even we have not faced such kind of worst service during cable trend.When GTPL Set box service was launched, They have promised to give best service but it is worst then before (Cable Trend)Instead cable trend was better then existing service.Which was not at all expected.We want to urge our Ministry to take some action to improve better service. If action will not be taken we will going to write our Information & Telecast ministry of State. We hope further action will be taken to improve. Regards, Pooja Tejwani

Hello sir, here i want to inform you about the worst service provided by your company. i am from astha credit co. op. society, Palanpur(Banaskantha). who wants a broadband connection and getting worst answer ever get by any other company. i am providing them a cheque and all other documents and they have returned us by saying this connection is not valid.and many other respect hurting answers. the cheque no is:-606754.in favor of gtpl hathway pvt. ltd. i want a proper answer for this deed. ASTHA CREDIT CO.OP. SOCIETY.

Hi, I am Hiten Radhanpura from surat. My User Id is - radhanpurambI purchased internet plan one week ago. From past 3 days internet is not working i filled complain on sunday but till now you have not resolved that issue. I want my 3 days money back or extended 3 days in our plan and let me know when are you going to resolve this issue. Your customer care executive doesn't know what issue is there and not answering properly. Is this the way you are going to treat your customer? Waiting for your reply. Thank you for your anticipation. Regards, Hiten Radhanpura +91-[protected]

Dear Sir, I have applied for GTPL Broadband connection. The official come to my office and confirmed for the availability of the connection and I have paid the amount as per selected plan. Their cable installer came and told that it will loose connectivity by installing normal lan cable so we have to instal fibre optic cable. But when fibre optic cable installer came he calculated that it will require almost 150 mtr cable which will be costing about Rs. 12000/- to company so the technical staff has reported wrongly to upper authority regarding this and hence the rejected our application. Now I am asking them to give the reason for non connectivity in writing but they are not giving any information in writing. Please help me in this regard.

Dear Sir, I have purchase a set top box before 3 year ago from other cable operator of our area, Now i have problem in some Channel, I complaint for that to my cable operator, they told me my set top box is not registered to in him ID, Please provide details me for regarding that.

Dear sir/madam, My internet connection is not work last 26th December and every day morning i complain in GTPL call center which proof are attach below. Every 15-30 day internet connection is not work and no one take my complain seriously. when i call for book my complain cut phone connection while talk about my internet complain and again call for it he/she say we solve your trouble will solve within 24 hour but my complain solve in 2-5 day after. Please solve my problem permanently because they take payment in advance for 12th month internet connection but I thing, maybe I will use only 9 to 10 month only. My username is "govindv55"

Since last 2 Months i have complain more than 10 times and i did'nt get my permenant solution i am facing internet speed issues i have also called in customer care and registered my complain and your customer care executive have also give me complain number and told me that my issue will be done with 2 days today its almost 40 days i have registered my complain but no one is come. My complain number is 435740 If you are not able to do this solutions as a permenant so as i have to take consumer protection help. Name: Satish Vaniya Add: Vagha Khima Chawl, Behind, Swastik Industries, Amaraiwadi Mo: +91 [protected]...

I am GTPL cable TV user. I am giving yearly payment to my cable tv operator and for this year 2014, I already have paid before 3 month. Now the thing is suddenly, My cable TV operator is saying that we have to give extra 70 rs/month if you want to see sports channel, this is clearly cheating.I want to move to videocon/DishTV, But I have invested[protected] rs in GTPL Setup Box. GTPL, just simple question to ask, Do you really want to loose your customer?It looks like you don't want to retain your customer. Earlier, GTPL rate was fair and because of that, Most of people have diverted towards the GTPL. Moral of the story : Never trust the brand like GTPL. Always go with the trusted brand. I hate GTPL for this kind of behavior.

Hello Team, My name is Rushi Panchal from Ahmedabad. I changed my location and due to that i submit transfer application all most 15 days submitted application but transfer is not done. Every day i visit new location (New Naroda) operator but he is not giving me answer for same. I called GTPL customer case even they are not helping me to come out this issue. So please help me regarding this transfer process. i already pay 550 rs as joining fee and document but still no improvement. Thank You Rushi Panchal

After a waiting of 2 and half month GTPL People finally installed the Broadband COnnection at my home. I have Selected a 4 MBPS Plan when I tested the speed after Installation it was around 256 kbps. even the gtpl.net does not open on the internet connection provided. speedtest.net site also takes 5 to 10 minutes to open on the same connection. I think GTPL is cheating on the Speed they are saying something and Providing something. 1 MB file showing 2 hours to download.