[Resolved] Havells India — Ceiling fan | |||||
I have a ceiling fan from havells. For the past few days the fan is not functioning properly. So i lodged a complaint but no one showed up. And they just closed my complaint as resolved.in the last one week i have called havells 4 times. Every time i had to hear the same nonsense that the engineer would come over and i would receive a call but nothing actually happened. This is extremely poor customer service and i actually regret buying a product from your company. That too when my product is in warranty. No wonder your customer satisfaction rate is so low. I'm sorry to say your customer service sucks. Was this information helpful? | |||||
Jul 22, 2017 Complaint marked as Resolved Havells India customer support has been notified about the posted complaint. Verified Support Jun 10, 2017 Havells India Customer Care's response Dear Maam (Poulami Dasgupta), We sincere apologize for the inconvenience caused to you. Please share your mobile number/complaint number and your area pin code with us on havells.[protected]@gmail.com. We assure you we will look into this right away. Regards, Team Havells Verified Support Jun 14, 2017 Havells India Customer Care's response Dear Ma'am (Poulami Dasgupta), We are still awaiting for your response. Please share your mobile number/complaint number and your area Pincode with us on havells.[protected]@gmail.com. We assure you we will look into this right away. Regards Team Havells | |||||
 3 Comments | |||||
Comments
I have been complaining about the problem with pump purchased in march 2016, the products has 2 years warranty.
even after complaining 3 times, there has not been single visit and the complaint has been closed stating the problem as been solved.
complaint number as below:
GE104041- twice
GE024029
even after complaining 3 times, there has not been single visit and the complaint has been closed stating the problem as been solved.
complaint number as below:
GE104041- twice
GE024029
Havells India Customer Care's response, Jun 21, 2017
Verified Support
Dear Sir (Arif),
We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help.
Regards,
Team Havells
We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help.
Regards,
Team Havells
Havells India Customer Care's response, Jun 21, 2017
Verified Support
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+91 17 2423 2401 [Chandigarh]
+91 28 1248 1112 [Rajkot]
+91 14 1391 4645 [Jaipur]
QRG Towers, 2D, Sec- 126, Express Way, Noida, Uttar Pradesh, India - 201304
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We are sorry to hear that you are facing an issue with your Water Geyser.Please share your mobile number/complaint number and your area pin code with us on havells.social@gmail.com. We assure you we will look into this right away.
Regards,
Team Havells
We are still awaiting for your response. Please share your complaint number and your area Pincode with us on havells.social@gmail.com. We assure you we will look into this right away.
Regards
Team Havells
We hope your concern has been resolved now. Please drop us an email at havells.social@gmail.com in case you need any further assistance.
Regards,
Team Havells