HDFC Bank Bank Credit Card — Incorrect Credit Card Bill

Dear sir I am Pravat Kumar Jena and I had an HDFC Value Plus Card (card no. [protected]). I received a call from customer care to convert this Value Plus Card to a gold card. Though I said yes at the time, I did not receive my gold card, but I received a bill for it for Rs. 18, 000. As per the bill dated 14/12/07. I had made withdrawals on 4th and 7th December, 2007, though I had not made any withdrawals on these days. As per my letter to the Manager, HDFC Credit Card Division, I had requested to resolve this issue. However, as per all the communications sent to your office on jan-28-2008 I have clearly stated that this bill is incorrect as I do not hold a card by this number. I have already filed FIR with my local police station for the same.

HDFC Bank not resolve this issue. recently my salary account opened in HDFC bank. On Aug 14 2015, I noticed that an amount of Rs. 13, 125.44/- has been kept hold by bank from my salary account. I have spoken to the customer care of HDFC bank. But they are not sorting out the issue and refused to credit the amount back to my account.

Requesting you to kindly help me into this and get my money back.

My details are hereunder:

Name : Pravat kumar jena
95/9, 3rd floor, Kishan gur Vashant kunj, New Delhi-110070
Mob no-[protected]

Dear Pravat,

I would request you to email us at [protected]@hdfcbank.com along with your card details, contact details and your concerns. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.

-Tejal
HDFC Bank

Dear Pravat,
Has it been resolved? I have a similar case with HDFC where they are agreeing that the mistake might have happened from their end but they would not want to agree in writing.