HDFC Bank Complaints & Reviews

I have been trying to close the NRE accounts at Triplicane and R.K.Salai branches of chennai HDFC Bank since returning to india in December 2015. Both branches gave multiple reasons like there were links in my account and such. They also made me travel to different branches to close my attached accounts like DMAT, PIS, etc.. But the account was never closed. Now they are asking me to pay charges to close the account. Its like a pathetic government hospital where we have to pay bribe to get things done. I have complained through all available online channels now, but it always ends up with an email from the corrupt branch at R.K.Salai saying that I have to pay charges and then the resolution also reads the same thing as the email from the teller or other bank employee of that branch. I am tired of this [censored].

Attached is the latest email between us..

******************************

Re: ESC to GRC // PG //[protected]' Escalation - Savings Account - Account Closure Related / delayed
From: Krishnan Parthasarathy on Tue, 18 Dec 2018 21:34:33 Add to address book
To: 8 recipients | See Details
Dear Sir,

Greetings from Krishnan Parthasarathy.

Kindly provide the following details..

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our senior management, Mr. ____________(Name of Circle Head / Zonal Head /equivalent in unit ) at HDFC Bank Ltd., __________ (Address), or E-mail at [protected]@hdfcbank.com. (e-mail ID of Circle Head / Zonal Head/Equivalent in unit ). Alternatively, you can call on _______________ (contact number of Circle Head / Zonal Head/Equivalent in the Unit ).

Thanks,
Krishnan

From: Babu.[protected]@hdfcbank.com
Sent: Tue, 18 Dec 2018 19:28:06
To: krishnanvp.[protected]@rediffmail.com
Cc: prachi.[protected]@hdfcbank.com, Ahamed.[protected]@hdfcbank.com, Ramachandran.[protected]@hdfcbank.com, Dhanaguru.[protected]@hdfcbank.com
Subject: ESC to GRC // PG //[protected]' Escalation - Savings Account - Account Closure Related / delayed

Dear Sir,

Greetings from HDFC BANK.

With the Response to Complaint Ref Docket Number[protected] dated 16.12.2018

With reference to the captioned request for closure of your account number [protected].

We wish to inform you that above account was having charges for Rs 1, 000/- towards PIS AMC charges.

Please transfer the funds by way of remittance for Rs 1000/- to your NRE account to enable us to close the account.

We assure you that it is our endeavor to consistently deliver quality services at all times for our esteemed customers like you. We treasure your relationship with the Bank, and look forward to a long and continued patronage

We have made all efforts to address your grievance in a fair and equitable manner and trust that we have been able to resolve the issues to your fullest satisfaction.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our senior management, Mr. ____________(Name of Circle Head / Zonal Head /equivalent in unit ) at HDFC Bank Ltd., __________ (Address), or E-mail at [protected]@hdfcbank.com. (e-mail ID of Circle Head / Zonal Head/Equivalent in unit ). Alternatively, you can call on _______________ (contact number of Circle Head / Zonal Head/Equivalent in the Unit ).

Thanks & Regards,
Babu M | Teller Authoriser | (M) +91- [protected]
No.115, Dr. Radhakrishnan Salai, First Floor, Mylapore, Chennai- 600 004

Now use Mobile banking and get easy access to your account anytime, anywhere in a safe and secure manner.
Call[protected] to download the App. Click here to view the Demo Video http://bit.ly/1x6Z1QZ.

YOU CAN NOW GIVE A MISSED CALL FROM YOUR REGISTERED NUMBER ON THE FOLLOWING TOLL FREE NUMBERS TO REQUEST FOR :

CHEQUE BOOK[protected]
MINI STATEMENT[protected]
ACCOUNT STATEMENT[protected]
ACCOUNT BALANCE[protected]

HDFC Bank

HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email

To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm

________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "

Dear sir/madam,
Good day

Sub: issue of new cheque
Book urgent.

I am gurrapu anusha having savings bank account in hdfc. Bank account details are given below:-

A/c name : gurrapu anusha
A/c no : [protected]
Branch : nanakramguda
City : hyderabad

You may kindly take necessary action and do needful at the earliest.

You may kindly send cheque book at this below address.

Email ld : g. Anusha. [protected]@gmail.com
[protected]@gmail.com

Hno: 4-78/2
Street no: 08
Habsiguda
Opp. Gayathri tiffins lane
Hyderabad
Telangana
Pincode-500007

Regards
Gurrapu anusha
[protected]
[protected]

Respected Sir,
I want to inform you that I have been cheated by an agent from hdfc life policy. His name is Amit and contact numbers are
[protected],
[protected],
[protected].
He called me three months ago and told that if you buy policy from hdfc life, then I will provide you loan on that and you can buy it from hdfc office. Also misguided that to not tell hdfc office staff about loan also during verification. Then after 15 days I borrowed money to buy a policy of Rs25396/- annual premium of 8years, Then 10days after delivery of bond papers he told me that the company has changed its rule to offer loan on this policy please cancel it. After cancellation He again asked me to buy a policy of different amount like 40000/- for loan. Actually I was in hard need of money, then I again borrowed money from debtors and bought a policy of Rs 40024/- annual
Policy number[protected]
HDFC Young Star Udaan Plan, of 10 years. The agent used his all tactics to pass free look period. Now I'm in vain. I'm in debt of more than 2 lacs and even I can't buy food for my family to eat. Room rent is pending since last three months. Please help me. Please cancel my policy. I can't pay future premiums. I've no Job, I'm just a home tutor. Any how I am managing my family of farmer with wife and 10 months old daughter.
Regards and Thanks-
Anjani Kumar Pandey
[protected]
Policy number-
20878879
DOB- 01/01/1979
Address- 24D/1, M Z Hasan Road Katra Allahabad-211002

Hi Team,

I am working in Accenture Solutions Pvt. Ltd in Bangalore and my salary account is in HDFC Bank with the name of Rohan Prasad ([protected]). On 12.12.2018 Rs. 885 has been deducted from my salary account as a depository charges. First time that kind of charges has been deducted from my account. I am holding this salary account for past 4.3 years.When I tried to contact customer care they said its a DMAT account charges and when I called my personal banker he said its yearly ATM charges, lastly my personal banker said we will reverse INR 885 in your salary account but they didn't refund my money.

I visited Kadugodi HDFC branch also but they also not able to provide clear information. They said try to contact your personal banker he will refund your money. I am trying to contact my personal banker for past 3-4 days but he is not responding to my call.

Please check and try to help me to refund my money in my salary account as soon as possible

I have applied for Jumbo loan on 8 December 2018, and my loan is also approved. but still didn't received the DD.
When i talk to customer Care they just say we have dispatch the DD now you have to follow up with the courier service (Metro Courier). when i ask to talk to their manager, after waiting of almost 30-45 min they connected to one person Rajesh. seems like he is also a new, don't seems like manager. he said talk to metro courier we can't help it.
there is no option to send email to HDFC senior management as well. phone are also not working properly.

i never saw such a worst service from HDFC Bank.

I had raised a complaint on the call center number regarding the tag being charged despite me having paid cash for the return journey for my trip to Bangalore Airport on 18th October 2018...

As usual they asked me to mail to helpdesk but no use or refund.

Again today i had recharged the tag for INR 500 to make couple of travels to the airport for receiving some important guests but despite the balance being available the status was kept as Blacklisted and had to pay money at the toll plaza...

The calls were again futile by just asking to email and complaint and wait for eternity and get no resolution.

I had also asked them to cancel and again they said sen an email, the call center Team Lead Mr. Asgar Ali refuses to take any calls when asked for an escalation to the executives.

I would suggest people stop taking the HDFC service demand from car companies to get it from other providers as if all demand they will have no choice but to get it from other banks...

नमस्ते सर्
मैं प्रभु यादव ब्लॉक बिस्फी जिला मधुबनी का स्थाई निवासी हूँ और आपके hdfc बैंक मधुबनी बिहार के शाखा से हम ट्रेक्टर लिए थे और पैसा के आभाव के कारण क़िस्त में कुछ विलंभ होने के कारण 2 क़िस्त का अमाउंट बकाया रह गया हैं और सामर्थ नही होने के कारण मैं सेटल करने का निवेदन करता हूँ मेरा a/c[protected] हैं।
अतः श्रीमान से विनम्र निवेदन हैं कि सेटल करने की कृपा करें।
आपका विश्वासी
प्रभु यादव
मो.-[protected], [protected]

Dear sir/madam

I have been working for hdfc bank, chanmari branch, aizawl, mizoram as a branch sales officer from 17.02.2016 to 29.04.2017 and also submit my resignation letter to the then branch manager mr. Lalmuankima varte and he also sign for approval and filed it for office copy. But till today i have not received my relieving letter. My employee code was 158431.

I kindly request you to send me my relieving letter my email address [protected]@gmail.com or courier to me at nabard office, bawngkawn, aizawl, mizoram, 796001.

Hi,

I have raised the claim (C[protected] Policy no. [protected] for my CAR accident happened and car got hit from back side and front side, HDFC person did the car inspection and he has approved both the side in insurance but later he has denied saying that its an previous impact and will not cover in this claim. I have taken an zero depth insurance from the company and now they are denying claim the damage happens to my car. I have told and explained the situation saying that the part got damage due to hit to the front vehicle I was not in the situation to see what happen to car as my two year daughter got injure but still they are not listening to me. I need to be address this issue on high level, I am going to put the blog for HDFC ergo on social media as well.

Note: I have attached the accident photos and the estimate given by the showroom and the surveyors approval marking where he has approve or denied for front side damage.

Regards,
Chandrashekhar Mahajan

I have requested to change my email id with hdfc credit cards division 2 months back. I have sent 2 requests in the past 2 months and the back end team has come up with different reason to reject my request.
1st time i sent my request they rejected it saying signature mismatch
2nd time i have sent my request with signature mismatch form and they have rejected it saying kyc not provided.
I have called customer services the 1st time and asked them what required documents needs to be sent, they only asked for signature mismatch form.
Now they need a kyc form. I have updated my phone no and billing address providing my signature mismatch form 3 months back and i don't know within a month how your back-end team finds another signature mismatch when i requested for email id updation. If i call the customer service they are not providing the right details in one call, instead they give out some information to end the call. Contact details or mail id updation should be easier process, where you can do it through online instead hdfc card services makes it difficult and asks us to send the reuqest through post and finally they reject it. I need to get my mail id updated in emergency basis as i have issues with the mail id which is registered with them

Hi my name is sanjeev khushalani and i’m a premier member of hdfc and hold a hdfc credit card.. I got a call today from miss sneha bhise and i had the worst experience ever from an employee regarding the payment collection.. She was being extremely rude and impolite to me and being a hdfc premium customer for years this is the least i could have expected.. Anyways to cut it short make sure you sack employees like her at an immediate effect or end up loosing clients like me..

I have been using your credit and debit card for last 4 years. I met an accident and requested you guys to make the payment in small amount every month. I was making payment till month of october, sometime i paid 8 k and sometime it was 10 k.

Then, there was month of november, 2018, i requested to wait for one month i will make the payment in the month of december, 2018. But i don’t understand how you guys work for your valued...

Dear sir;

This is in regard to our overdraft account no. [protected] in your lajpat nagar ring road branch ; which we had been operating with your bank since june 2012. We wish to bring to your kind notice that when we opened this account in 2012 it was confirmed to us that there will be no fixed charges for operating this account (Schedule 1 of loan agreement dtd 18/06/2012) but since april 2016 you had been charging rs.5000/- plus taxes on quarterly basis as non usage charges apart from agreed annual maintenance charges of rs.3000/-. We were very surprised & had requested for reversal of these charges but it was told to us that from now onwards these charges will be applicable & nothing can be done on this.

We were not needing these funds & were using these on very few occasions; but were forced to pay the non usage charges on quarterly basis. So we decided to get this overdraft limit closed & in this respect we had mailed to mr. Vijay pal (Relation ship manager from hdfc to our account) on 31st aug.2018 (Please go through the trail mail in this respect). Mr. Vijay pal gave a number of mr. Rahul & told us that he takes care of the loan department / od accounts. We had been regularly following up with mr. Rahul about this; but there was no response from his end. After repeated requests & reminders after approx. 75 days it was informed to us that we have to get some papers signed & we have to visit your sarojani nagar branch. After confirmation mr. Atul girdhar visited there, but it was told to him that they don’t deal with this & papers can be collected from janakpuri office.
Again we started checking with mr. Rahul that from whom we have to collect the papers of our property; than mr. Rahul informed us that we had to again go to sarojani nagar branch to get some foreclosure papers signed. After again going to sarojani nagar ; mr. Manish suri (Customer care executive) handed over a document which stated a foreclosure charges & annual maintenance charges amounting to rs. 44942/-
We had been customer of hdfc bank limited for last more than 15 years & have our all saving & current accounts running with your bank & get regular calls from bank stating that we are preferred customer of your bank ; but the kind of service & response we had got this time from your team is very pathetic & unprofessional.in case you treat your preferred customers like this than we really pity with general customers.
We are feeling cheated by hdfc bank limited; as you had been charging us for non usage of limit & now when we wish to withdraw this limit you are charging an hefty amount of rs.44942/- which is not at all acceptable to us.
We request to kindly with draw these foreclosure charges & maintenance charges & accordingly withdraw this overdraft limit from our account ; otherwise we will be forced to take up the matter with consumer forum.
Waiting for your favourable response in this regard

Thanks & regards

Atul girdhar
Director
Mob. No. [protected]
Av vishwa enterprises pvt. Ltd.
Unit no. 42; tribhuvan complex;
Friends colony west ; main mathura road;
N. Delhi –110065
Tel. No.[protected]/02/03

My earlier complaaint id-2149267 is still pending. Kindly resolved as soon as possible.in this context i have been sent all proof of complaint site and also talk to the hdfc ltd. Bank authoritythe earlier / previous/ starting email man has been cheated me as mr. Rahul tripathi and he says i am in hdfc headquarter and resolved the all type of complaint. He said that your payment will have done through gateway/ payzap and transfer my money rs.1999/ in twice and total rs.3998/ in his account. Kindly resolve my issue.

Hi! I ordered something on amazon india through my credit card in an emi and
Due to some reasons i cancelled the product within 10 hours and ordered some other product through emi again. But as contacted to amazon, the customer care executive told me that they refunded the money to the bank. But when i checked my account, i got a message that both of my payements has been converted to emi. I would be grateful to the bank, if they refund or cancel the first emi payment.

Mohd salman
+[protected]

Dear team,

I have registered for dnd but still i am getting calls for personal loan marketing.

I have received call today (18th-dec-2018:12:04) from +[protected].
When asked form employee details, person on the calls said we are sorry just let us know if you want a personal load from hdfc or not.

I am not sure if hdfc have hired a marketing agency but we are still getting calls after registering dnd on hdfc bank site.

Please help.

Also tried to contact our rm but unable to get any solution for this issue.
We are facing this issue since long, but unable to get any satisfactory and permanent solution.

They tell us to delete temporary files and do login, the same method works sometime but not always, no permanent solution.

Not expected from a private bank.
Poor service. '
Unable to provide mis to management.

Dear sir,
I want to say that i have submitted fee yesterday for up assistant teacher
And fee is deducted from my account and now i am unable to final print so please check and resolve this issue as soon as possible and i have tried many times to contact you as given numbers on helpline number on up assistant teacher and both numbers of sh. Kamlesh basera ([protected]) and gaurav agrahari ([protected]) are switched off so please inform me.

Payment was made by sbi netbanking

Registration number - [protected]
Transaction i'd is not available

Hi this is govind kumar.
I have been suffering because of hdfc bank and it's just a headache for all the people to pay so many charges for maintaining an account.
Even after asking to close the account for hdfc it never closed and now i keep getting notifications for negative balance.
This is really frustrating for us as we can't keep paying to hdfc for no reason.
Please protect us from banks.
Otherwise there will be a huge mess between customers and bankers... As people are getting frustrated by this.

Thanks

Hi team,

I have taken a loan from hdfc in the year 2016 and while applying loan, my id proofs and documents has been misused and credit card has been taken and used by unknown person, which is impacting my cibil score and also my registered mobile and email address is nowhere connected to it. But in cibil score report is shows 23 delay payments. I want resolve the query. Or i want to file a complaint against the person who has taken a credit card and also on hdfc, for providing credit card without my consent.