[Resolved] HDFC Bank — credit card double transaction not reversed

poo112

from Bengaluru, Karnataka

Address:

560037

Hi,

I used my credit card for payment at ryan medical shop where 1st transaction did not get approved for receiver however i got the money deducted, they swiped again my card as they did not received the sum and assures the 1st amount will be reversed. Its been more then a week now but i have not received the money back. The transaction was done on 28th of may of rupees 246.

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Jul 7, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card no., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Jun 06, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful. Forms Center > Credit Cards > Cardholder Dispute Form.

-Nadia
HDFC Bank Customer Assistance