| Address: Bangalore, Karnataka, 560037 |
False statements were given by sales representative to us while discussing the personal loan like we can pay part payment or full closure after 1st EMI without any restrictions. After agreeing for personal loan, so many conditions came into picture which were not conveyed to us before. Immediately I replied the manager who dropped us mail saying what we agreed for. Before loan getting sanctioned also, sales representative sindhu confirmed that we can make part payments after EMI itself without any restrictions & she told that she was going to drop a mail regarding the same today ASAP. But we have not got any mail, but amount got credited to our account today. We called her but no response. SO we dropped a mail to manager Govardhan, if terms are not getting changed as agreed, i want to cancel it immediately. & I am not delaying at all any time.
Please take this as serious note, Help us to either in keeping your promises or cancelling the loan. In case, if we need to cancel, Let us know the process to cancel the loan.
HDFC Bank customer support has been notified about the posted complaint.
Greetings from OneAssist!!
We regret for any inconvenience caused to you.
As per our records, your plan is already in cancellation status and the refund will be credited to your account within 5 working days.
Should you have any queries, please contact us by emailing at [protected]@oneassist.in.
Regards
Team OneAssist