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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 458

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S
Shyamkumar S
Mar 23, 2020
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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 7774 without my concern on date:16/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- s shyamkumar
Mobile no. :- [protected]
Activated service: oneassist mfee
Credit card number ending :- 7774
Apr 27, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2020
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your comments expressed and request you to contact One Assist directly in the Toll-free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in

-Zubin
HDFC Bank Customer Assistance
Dear Shyam, We are sorry for the inconvenience caused. Kindly share your Membership details on this link: https://www.research.net/r/CLC3YPM and we will look into the matter - Swarali, Team OneAssist.
In my current account of HDFC bank there arr showing -29.75 balance. And it is for MiRevenue Hold through GEFU. It truely unauthorised.

cancellation of one assist membership - Comment #3667050 - Image #0
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    Zulfiquar Ahmad
    Mar 22, 2020
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    Address: Gautam Buddh Nagar, Uttar Pradesh, 110025

    Late night at 00:02 am I crossed Dadri toll on GT Road.Toll charges deducted from my HDFC fastag account.

    But again now at 08:00 am again toll charges deducted showing same toll Plaza, although myself as well as my car is in Delhi at my home.

    I contacted their customer care number, but getting no response.

    Kindly help me get my money back.

    Thanks

    Zulfiquar Ahmad
    Apr 25, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 22, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

    -Preethi
    HDFC Bank Customer Assistance
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      D
      Dēēpàk Gosain
      Mar 22, 2020
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      Address: 110092

      I have bought iphone11 with hdfc bank debit card in from delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now,. I have asked in shop where i brought, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
      Apr 30, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 22, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
      -Anay

      HDFC Bank Customer Assistance
      Jun 03, 2020
      Updated by Dēēpàk Gosain
      My cashback still not received yet
      Hi there.This Anwar Ahmed khan.i had purchased samsung note + from Bajaj electronics Telangana Hyderabad dilsukhnagar store.Till now 6000 rs cash back not received in my account.please find the attached document solve issue as soon as possible.Thank you.
      Contact number = [protected].

      6000 cash back not received yet - Comment #3712476 - Image #0
      Hi there.This is Anwar Ahmed khan.Till now my issue not resolved.i had purchased samsung note 10 + from Bajaj electronics Telangana Hyderabad dilsukhnagar store.Till now 6000 rs cash back not received in my account.please find the attached document solve issue as soon as possible.All EMI'S all clear in this month 05/082020.Thank you.
      Contact number =[protected].; [protected]
      Email i.d = [protected]@gmail.com

      6000 cash back not received yet - Comment #3717667 - Image #0
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        S
        saikiran somani
        Mar 21, 2020
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        Address: 7000135

        I made a transaction on irctc to book tickets
        Amount debited but tickets were not booked.

        After few days i received a message

        Ur transaction on hdfc bank credit card ending 7571 for rs. 2876.38 has been credited/reversed by indianra3472086 on[protected]:18:21:26

        Even after 24hrs amount not reflected in my account... When will be the amount refunded to my account/credit card??
        Apr 28, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 21, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

        -Anay
        HDFC Bank Customer Assistance
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          VIJAYAN MANI
          Mar 21, 2020
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          Address: No 40 pudupet main road, thirupathur, Sivaganga, Tamil Nadu, 635601
          Website: www.hdfcbank.com

          I am HDFC credit card holder of ending with 1703... The bank debit the amount Rs.1399 on 13.3.20 without my concern... I didn't like to continue the member of one assistant ... kindly cancel my membership also take the necessary action..
          one assistant relationship no. 6487368 Mobil: [protected],
          +1 photos
          HDFC Bank customer support has been notified about the posted complaint.
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            K
            Karan Masurkar
            Mar 20, 2020
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            Resolved

            Hello receiver,
            I had cancelled my railway tickets which was booked online via hdfc debit card, now i received a message that"ur transaction on hdfc bank debit/atm card ending 1314 for rs. 1550.00 has been credited/reversed by ecaterin3165892 on[protected]:02:25:07" but still when i checked my balance, it is not credited to my account number, please do check what is wrong and revert back to me quickly.
            Apr 21, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 21, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We have checked and note that the transaction is reversed back to your account. Kindly refer to your account statement to verify the same.

            -Zubin
            HDFC Bank Customer Assistance
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              N
              nandadulal jana
              Mar 20, 2020
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              Address: Electronics City, 560100

              I had seen many times, this hdfc did not allow me to modify the order and put new order specially in the peak time like today from 3.15pm to 3.30pm, i did not able to buy the share i wanted to buy instead of i brought a different share for which i have already placed the order when i was trying to modify the same it was always showing all exchange are down but at the same time zerodha was working fine. So guys please care full from this cheater... Instead of of providing better service they will send fake advice and will charge the most.
              HDFC Securities customer support has been notified about the posted complaint.
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                M
                MadhuJay
                Mar 20, 2020
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                Address: B 12, Lane 7, Tulshibagwale Colony, Sahakar Nagar 2, Pune, Maharashtra, 411009

                I am using hdfc bank regalia credit card for more than 10 years.

                Credit card no. [protected]

                In january 2020, i was supposed to travel from 18th to 22nd. My payment due date for credit card is 24th of every month.
                To avoid any delay, due to my travelling, i dropped a post dated cheque (19/01/2020) to hdfc bank drop box on 15th january 2020.
                But their oversmart employees presented the cheque to my bank on 17th january 2020, which was two days prior to date printed on cheque. Therefore my bankers (Janata sahakari bank ltd.) could not honour the cheque, despite there was sufficient balance in my cc account.
                This was brought to the notice of hdfc bank. Therefore they reversed the payment return fee rs. 650 and sent me an apology letter on 6th march 2020.

                Despite the issue has been resolved as it was purely their mistake, hdfc bank cards have sent me a current month's statement mentioning finance charges rs. 8078.46

                This is totally not acceptable to me.
                Apr 22, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 20, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We wish to inform you that, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Specific to your card account, we are not in receipt of complete payments towards the outstanding as per the statement due date and in view of the same, bank charges as applicable were levied to your credit card account. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges. You may refer to the below link for details of the same: https://bit.ly/2IZcapM.

                -Zubin
                HDFC Bank Customer Assistance
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                  J
                  jai gujjula
                  Mar 20, 2020
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                  hdfc bank credit card overlimit fee charge

                  Address: Pune, Maharashtra, 411005

                  Hello sir/maa'm,

                  I hold credit card of hdfc bank from last 3 years, on 26/02/2020 overlimit fee (Ref# 14802071000226999973570) of rs.600 has been levied on my credit card for over limit transaction which has happen through oversight. The bank has access the transaction without informing me and without my consent which is the responsilibity of the hdfc bank to inform the costumer about the charges, regading the same i have...
                  +2 photos
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                  T
                  T.Ro
                  Mar 20, 2020
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                  Address: Hyderabad, Andhra Pradesh, 500084

                  Hello,

                  On the 28th of february, 2020, i was charged a dc intl post txn markup,

                  Could you please help me understand why that happened,
                  It’s very hard to track the deductions of money from the account unless notified and given an explanation for the deduction,

                  I did send money to uk in october 2019 though, so why am i being charged a fee right now when i have already been charged earlier,
                  For what needed to be paid as a bank fee, i was charged and paid that too,

                  Pleaseee help

                  Money deducted : rs. 518.48
                  Apr 24, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 20, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                  -Zubin
                  HDFC Bank Customer Assistance
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                    G
                    Gurnani Kpil
                    Mar 20, 2020
                    Resolved
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                    Resolved

                    Hello sir/mam
                    My credit card payment is pending from last so many months
                    Bcoz of my father since 10 month hospitalised and facing big expanses for recover my fathers health. But there is hdfc credit bank deaprtment is so tourchirng me for payment. I have no chance to make payment now but i will make payment before 15 april. So i request u to give me some time and pls vlue for my goodwill and reputations otherwise also go for legel or i will dy. May card no is [protected] and name kapil gurnani
                    Apr 20, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 20, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We request you to contact our Debt Management officers at[protected] with regard to your credit card outstanding or for any further clarifications.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      S
                      sarfrazansari
                      from Powai, Maharashtra
                      Mar 20, 2020
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                      Address: kahekasha building flat no.23 3rd floor govind wadi opp bismillah hotel reti bunder road kalyan (w), 421301

                      I have process jumbo loan on my credit card some mount of inr 75000/- as a dd on dt 7th march 2020 and it will be deliver within 7 working days through currier service on customer address now after 11 days still didn't received dd on my address and also i have discussed with currier services what they telling me it will be reached 2 to 3 days..?? (I don't think that vikroli to kalyan will take 1 hour more.. What service you provide to customer. I am very frustrated with this kind of currier service you referred on this important work.
                      Please treat it as most important and do the needful.
                      Apr 25, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 20, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      -Anay
                      HDFC Bank Customer Assistance
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                        W
                        World Exports
                        Mar 19, 2020
                        Resolved
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                        Resolved

                        Address: B-36 Hdfc bank Lajpat Nagar-2, New Delhi, Delhi, 110024

                        I am account holder in your branch my name is ms heena contact number is [protected] for today 19/march/2020 we came for cash deposit 3 on providing cash to cashier after counting notes 3 times by our self she said three 2000rupees notes are less. But we are sure that we counted properly and while handling cash she had mixed those three 2000 rupees notes in her cash and we saw that and even told her why she mixed our notes she said its ok. Camera footage is not clear we saw that also please take this thing very seriously as we have suffered the same problem previously also at same branch and from same cashier her name is ms nisha kumari and we request you to look in to the matter very seriously and we request you to check them and make sure these things does not happen in future as its about the reputation of hdfc bank hope to receive a reply soon regarding the action and measures taken by the senior authorities of hdfc bank
                        Apr 30, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 20, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the complete address of the Branch, date/time of your visit & your contact details. Visit here https://bit.ly/2Hqff0y for help with branch address. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                        -Preethi
                        HDFC Bank Customer Assistance
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                          S
                          Sasibaktha
                          Mar 19, 2020
                          Resolved
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                          Resolved

                          Address: Coimbatore, Tamil Nadu

                          Hello there

                          I received sms from hdfc bank 13.03.2020 that Rs-1865/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
                          I want my money back. Dont dare again to do this.

                          Please deactivate and refund my money asap

                          Name: Sasikala B
                          One assist relationship no: 3942029
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Sasibaktha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                          Hi, i recently moves outside india and created a NRE account and linked my new number to the bank account but i can not get the OTP on my phone number in net banking anymore
                          Amount Deducted in the name of Dir Dbt CHG INCL GST
                          Dear Sasibaktha, As per the update received from our team, our executive tried contacting you but your phone was not reachable. Kindly provide with an alternate time so that one of our executive can get in touch with you and assist you accordingly - Swarali, Team OneAssist.
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                            prapulla rose
                            Mar 19, 2020
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                            I want to close the credit card which is in dead state, i hold platinum card from this bank and could not manage my account properly due to less knowledge regarding usage.so after getting few calls from bank i was offered a plan to close the card account with a split payment.i had completed the agreed payment in two installments
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                              anandhan solarajan
                              Mar 19, 2020
                              Resolved
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                              Resolved

                              Address: 641606

                              Dear hdfc team,

                              I have availed a two wheeler loan under the account no : 55419995 in tirupur branch (Tamil nadu) on march 2018 for the period of 2 years to purchase a honda shine bike last instalment is paid on february 2020 total 24 installements were paid that there is no pending payment from my side.
                              Now i apply for noc by that time they are asking for to pay rs.4294 (Totally 13 installements) against check bouncing charges but from the first installment the amount is realised from my account through ecs mode.
                              I have submitted the bank statement for the particular period account have enough fund on that date so please consider the above and do the needfull.
                              I didn't get proper response from the customer support team in branch.

                              Regards
                              Anandhan.
                              Apr 20, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 20, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Thanks for connecting with us. We are happy to help. Please click on https://bit.ly/2Lzhyn3 and share your concern with us with complete details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                rajatseth
                                Mar 19, 2020
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400053

                                Hi,

                                I have received a call today, 10.59am 19 march 2020 from mobile number [protected] claiming to be kanika mathur from hdfc life insurance. She has given my policy number as classic assure number 90976200. She says i have only paid the first premium of 50, 000/- in 2012 and that if i pay at least three premiums now, the lock in period will be completed.

                                She has asked me to contact mr. Rajeev mittal, [protected] relationship manager.

                                I have no policy with hdfc, which i had already verified by calling hdfc directly and this is a fraud operation going on.

                                They have somehow got hold of a database of insurance customers that they are using to perpetuate this scam.

                                I am reporting this so that action can be taken.
                                Apr 20, 2020
                                Complaint marked as Resolved 
                                HDFC Life customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 20, 2020
                                HDFC Life Customer Care's response
                                Hi, kindly inform the customer to address any unresolved concerned with HDFC Life, kindly write at [protected]@hdfclife.com to address the same.
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                                  Mohammad Tabish
                                  from Delhi, Delhi
                                  Mar 19, 2020
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                                  Address: i-32 rahmani street batla house jamia nagar, New Delhi, Delhi, 110026

                                  I have bought my iphone11 with hdfc bank debit card on 4/12/2019 in noida sector 18, from electro world communication solutions g-1 savitri market. As mentioned by hdfc bank (To receive cashback of 6000 within 90 days from the transactional month end) i haven’t received my cashback till now, it is more than 90 days. I have asked in apple store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as
                                  Possible.
                                  Mobile no - [protected]
                                  Mail id - [protected]@gmail.com
                                  +2 photos
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 19, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Mar 19, 2020
                                  Updated by Mohammad Tabish
                                  Could you plz contact me via my phone no so i could easily tell u exactly problem
                                  Mar 19, 2020
                                  Updated by Mohammad Tabish
                                  I hv no reference no so how i can fill all the detail
                                  Mene puri payment kar di fir nagative accounts show ho raha h .74291850
                                  I recieved a message today which says "ALERT:Rs.999.00 spent via CREDIT Card xx5134 at AMAZON1258399 on[protected]:07:34:49 without PIN/OTP.Not you?Call [protected]." And I tried calling this number for freaking many times but could get connect... I need help.. This is not very good.
                                  HDFC BANK sent the sms like that-"congratulations! Your completed Personal Loan app is now accepted.Pls quote ref no.[protected] for any status update- "

                                  But within 24hr the executive informed thet there are some civil regarding the previous consumer loan from ICICI BANK, which is already paidup...
                                  i want the explanation regarding that matter...
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                                    Jacob Banik
                                    Mar 19, 2020
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                                    Address: Shakuntala road Agartala Tripura, West Tripura, Tripura, 799001

                                    Yesterday i went to hdfc bank for cash withdrawal and employee responsible misbehaved unexpectedly for no reason by ordering me to do the duties which she was supposed to do and also by not clarifying the queries ask for multiple times and not only this but also she took the help of her manager without helping the customer the manager also supported the employee by not asking her about the issue instead asking to the customer and supported her miss behaviour by refusing that employee will not apologize even when asked the manager also tried to hide his employees fault by threatening that police will be called for no reason

                                    So request to take severe steps against this manager ditiraj chakraborty and employee bijata das who are not only harassing and humiliating the customer but also not helping the customer in anyway and when asked to say that they are not here to help the customer
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Mar 19, 2020
                                    Updated by Jacob Banik
                                    Request to update about the complaint thank you
                                    Verified Support
                                    Mar 19, 2020
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Mar 25, 2020
                                    Updated by Jacob Banik
                                    Hi

                                    Could you provide me the reference number

                                    Thank you
                                    The incident goes as

                                    On 18. 03. 2020 I went to HDFC Bank to withdraw cash through cheque. The employee responsible did not cut the check by herself instead asked me to cut and when I submitted the check to her she accused me by saying that I did not cut it properly. To this I said the employee that it was her duty to cut the check instead the customer as she had the equipments to cut the check properly and also her duty. Meanwhile I had a query where to write 'self ' as it was my first time to cut a cheque so I asked employee to help me with that but instead of helping me she raged behaved arrogantly by not responding to me and called the peon to take the cheque to the manager. The manager called me and asked about the issue and I said him the issue but did not listen to me and pretended as if he is not able to understand the issue and suddenly said that he will call the police even though there was no reason to call the police and that we customers should be responsible for such duties even if you don't know or it is the first time for us to cut a cheque the manager also said that the employees are not here to help the customers for these things.The manager did not even ask anything to the employee and supported her for the misbehaviour and shouted by saying us to go from the place and threatened by saying that Police will be called even though we had no fault . As a customer I couldn't tolerate the humiliation and misbehaviour that happened to me and my mother so said to call the police so that I can protest against the nuisance happening in the place. The manager and the other staff humiliated without considering us as female and senior citizen and humiliated by restricting us to go initially and threatened that they will call the police for no reason. There was a lot of insult humiliation harrassment misbehaviour happened to us which as a customer we do not deserve.
                                    Jacob Banik's [Complaint's author] reply, Mar 25, 2020
                                    Request to take severe steps against the Manager Ditiraj Chakraborty and the Employee Bijata Das so that these employees will not be allowed to misbehave with any customer which may cause unfavourable results to the company the branch of the bank sakuntala road Agartala Tripura
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                                      Vivek Reddy R
                                      from Hyderabad, Telangana
                                      Mar 19, 2020
                                      Resolved
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                                      Resolved

                                      I purchased my phone on 29th october, 2019 with a hdfc cashback scheme. I was told i would reciece the cashback within 120 days, it's been around 140 days, the cashback amount was not credited to my account. I tried registering a complaint on the website but there is no provision to register a complaint regarding cashback. No clarity was given when i visited my nearest hdfc bank. So, i would like the promised cashback amount back.
                                      +1 photos
                                      Apr 20, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 19, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
                                      I have applied fastag through hdfc bank wallet id created costomer id created but fastag sticker not received yet. Kindly look into the matter please.

                                      regarding cashback - Comment #3664846 - Image #0
                                      Have not received my cashback yet.
                                      Purchased a product worth rs 72872 onTatacliq on 24/10/2019. It is eligible to extra 4000 cashback.
                                      My credit card number is [protected]
                                      Worst service and Worst customer care, from past 3 months My Fast Tag is not working and my money is lock down. Every time I call they will kill my time and every time it will be fresh complaint and have to tell the same story, they don’t have complaint number to track and email response for status. Don’t waste your time and money on Hdfc FASTag
                                      Hello sir,
                                      I had tried to transact money from the ATM but the amount got deducted from the account however the transaction did not take place. Its a big amount and thus i want it to be resolved as soon as possible.

                                      Srishti Agrawal

                                      When will i get back the amount?
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