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2.9
Updated: Dec 15, 2025
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P
[email protected]
Mar 30, 2020
Resolved
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online payment through netbanking getting failed & call centre numbers not reachable

Hi team,

I have been trying to pay my lic premium using the netbanking facility, however am repeatedly getting the below message :

"we regret to inform you that we could not complete your transaction. For more info, please contact your nearest bank branch or use phone banking services.

To amplify the issue, you phone banking services are also dead.. It dosent proceed beyond the language selection...
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Jitendrakatr
Mar 29, 2020
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Address: Golbazar, jabakpie, Jabalpur, Madhya Pradesh, 482002

Dear sir, we have credit facilities of total rs 4.25 crores in the name of jabali papers limited, madan mahal branch, jabalpur. We want to change our relationship manager mr rahul patel as he is never concerned about our any issues and is very slow. He never is able to answer any of our queries.
Our c/c a/c no - [protected].
Jabali papers ltd.
Jabalpur
May 17, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2020
HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank to vide Reference Number[protected]and you will receive a response from them to your e-mail ID.

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

-Zubin
HDFC Bank Customer Assistance
Verified Support
Apr 14, 2020
HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue Case is pending with Reference number for your query is 11674403.

-Nadia
HDFC Bank Customer Assistance
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    V
    Vinoj Cv
    from Bengaluru, Karnataka
    Mar 29, 2020
    Resolved
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    Resolved

    Dear team,

    I have a savings account in your bank since 2012. Recently (Nov - dec) it was noticed that an amount 773.50 debited from my account as debit card annual fee expense. From 2012 onwards i am maintaining minimum balance account as per your policy.

    My customer id:43974169.

    It will be grateful if you are waiving the amount for continuing your valuable services with your bank else i will cancel the account.
    May 15, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 01, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.

    Please visit:

    https://bit.ly/2WWSwTs (For Terms & Conditions)
    https://bit.ly/2X0NjdE (On charges applicable for the Regular Savings Account)

    -Zubin
    HDFC Bank Customer Assistance
    Verified Support
    Apr 13, 2020
    HDFC Bank Customer Care's response     Dear Customer,

    You may visit the following URL to access information for the complete information about fees and charges: https://bit.ly/3b6Uy7U.
    For any further assistance and for all your Banking needs, you may please contact your branch Manager, Mr. Deepu Nair, on [protected].

    -Zubin
    HDFC Bank Customer Assistance
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      V
      Vinoj Cv
      from Bengaluru, Karnataka
      Mar 29, 2020
      Resolved
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      Resolved

      The hdfc bank has put a hold on my funds of rupees 30 as mi revenue hold through gefu,
      Ifsc: hdfc0000683
      Branch: kazhakootam tvm
      The customer service is not able to give any info on this.
      First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
      May 1, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 29, 2020
      HDFC Bank Customer Care's response       Dear Customer,

      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

      -Anay
      HDFC Bank Customer Assistance
      Verified Support
      Mar 31, 2020
      HDFC Bank Customer Care's response       Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

      -Bejoy
      HDFC Bank Customer Assistance
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        M
        Monu4721
        Mar 29, 2020
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        Dear sir/madam

        Online transaction for recharge of rs. 400 of tatasky account was done by me via tata sky app through payzap as guest check out through sbi debit card and the amount of rs 400 is deducted from my account but transaction was not successful. Transaction statement message received on my mobile number is also reproduced below for your reference.

        10:13 pm
        Sbidrcard x5485 used for rs400.00 on28mar20 at75010149 txn#064001 if not done fwd this sms to [protected]/call[protected]/[protected] to block card

        Kindly intimate status of the transaction and amount deduction is done but if same was not successful why amount of rs 400 was not added to my tata sky id account for which i made the payment.
        Kindly reply and clarify about the situation and why rs 400 are deducted when transaction was not successful.

        Regards
        Manish khosla
        [protected]
        HDFC Bank customer support has been notified about the posted complaint.
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          I
          isaacdhinakaran
          Mar 29, 2020
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          Address: 165/A DEVADASON STREET, NAGERCOIL 629001,TN,INDIA, Kanyakumari, Tamil Nadu, 629001

          I am D.Isaac Dhinakaran my car no is TN74AU5175
          I Travelled from nagercoil to Tirunelveli on 24/03/2020
          and came back they charged 90 Rs and extra 45 Rs from HDFC Account
          amount is deducted twice.
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            K
            Kunal Chikhale
            Mar 29, 2020
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            Address: Flat No 11 Yogmalabapartment, Shivaji Nagar, Nashik, Maharashtra, 422101

            I saw the membership fees of rs 1399 charged by the hdfc bank i dont seek the one assist membership helpfull and cant be affordable for me to charge rs 1399 as it is huge amount and not worthy for me to pay this amount for the protection of my card its my humble reqyest to plesse stop the service as soon as possible
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              S
              Seemrajput
              Mar 28, 2020
              Resolved
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              Resolved

              Address: E-14 PART -3 UMANAGAR SOCIETY, WAGHODIA-DABHOI RING ROAD, Vadodara, Gujarat, 390025

              The hdfc bank has put a hold on my funds of rupees 1188 as mi revenue hold through gefu, ac number is
              Account number: 5010*7540

              Branch: alkapuri vadodara
              The customer service is not able to give any info on this.
              Please help return my money back. My account saving and salary account. Today lockdown condition i m not got to hdfc branch my urgent plz help me
              May 3, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 29, 2020
              HDFC Bank Customer Care's response               Dear Customer,

              We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Anay
              HDFC Bank Customer Assistance
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                S
                Szubair
                Mar 28, 2020
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                Address: Near success school, Hyderabad, Andhra Pradesh, 500065

                I am concern with security of my account there is many times unauthorised deduction of money from my bank account without any permission or information to me, this happen again and i can't immediate reach customer care due covid19, also no email response from support team. Previous time this happen by playstore ap when i raise this issue google agree to refund me the money since that was unauthorised transaction, kindly take necessary action on this complain and answer me about security of my money.
                +1 photos
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 29, 2020
                HDFC Bank Customer Care's response                 Dear Customer,

                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
                Apr 01, 2020
                Updated by Szubair                 Tilldate I dint get any reply from concern dept.
                View replies
                I have provided you all the details but tilldate I dint get any reply or answer.
                Reply
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                  S
                  S. Shivaram
                  from Bengaluru, Karnataka
                  Mar 28, 2020
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                  Address: DOOR NO 381,21ST CROSS,VIJAYANAGARA RAILWAY LAYOUT, 570016

                  Cancellation of One Assist Membership
                  I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 2602 without my concern on date:21/03/2020.
                  I am not interested about this service and don't want this membership any more. So I kindly and sincerely request you to cancel the membership and refund this debited amount of Rs.1399/-

                  OneAssist Relationship Number :
                  Name :- S. Shivaram
                  Mobile No. :- [protected]
                  Credit Card Number Ending :- 5530
                  +2 photos
                  HDFC Bank customer support has been notified about the posted complaint.
                  May 06, 2020
                  Updated by S. Shivaram                   Hi Hello concerned team,

                  My Request for refunding the unrequested membership fees of 1399/-deducted on to my card has not yet addressed or resolved.

                  Now again the same have been reflected in my hdfc card statement showing as due.

                  I again kindly and sincerely request you to procede and resolve the highlighted issue.

                  Account/Customer ID: [protected]
                  Registered Contact Details/Email ID: [protected]@gmail.com
                  Credit Card Number: [protected]

                  I would also like to bring to your kind notice that, last year also there was same type of amount deduction on my credit card which was never requested for. Last year I could not come across this consumer complaint platform.

                  Finally amount was deducted. I could not do anything.

                  As per last year records the Relationship no was 381215

                  Plan name: Enhanced WA power single plan

                  Validity: 18/03/2020

                  Mobile no: [protected].

                  Cancellation of One Assist Membership

                  Need your support. Please resolve.

                  Regards

                  S. SHIVARAM
                  [protected]

                  View replies
                  Dear S. Shivaram, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                  Reply
                  S. Shivaram's [Complaint's author] reply, Apr 25, 2020
                  Hi Hello concerned team,

                  My Request for refunding the unrequested membership fees of 1399/-deducted on to my card has not yet addressed or resolved.

                  Now again the same have been reflected in my hdfc card statement showing as due.

                  I again kindly and sincerely request you to procede and resolve the highlighted issue.

                  Need your support. Please resolve.

                  Regards

                  S. SHIVARAM
                  9886395381
                  Dear S. Shivaram, We were unable to find your case with the provided details. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.
                  Reply
                  S. Shivaram's [Complaint's author] reply, Apr 10, 2020
                  Dear Team,

                  I would like to bring to your kind notice that, last year also there was same type of amount deduction on my credit card which was never requested for. Last year I could not come across this consumer complaint platform.

                  Finally amount was deducted. I could not do anything.

                  As per last year records the Relationship no was 381215

                  Plan name: Enhanced WA power single plan

                  Validity: 18/03/2020

                  Mobile no: 9886395381.

                  Reason for forwarding the above data is for your reference and just to enable you for recover of recently debited amount
                  of 1399/- on my card ending with 5530.

                  Hope mater is well taken towards resolution.

                  Thanks very much for cooperation.

                  Regards

                  S. Shivaram
                  Mobile no:9886395381
                  Thank you very much for the polite response.

                  I have not got the membership details.
                  As I said earlier, I have received message like amount have been debited to my card ending with 5530 and welcome kit will be despatched shortly.
                  But I have not received any thing or any documents through post or courier till date.

                  So I could not find the membership details.

                  Same amount have been reflected in my credit card statement as attached previously.

                  I am worried of this.

                  Please support and suggest me where else can i find the membership details.

                  Also please support in recover of this debited amount.

                  Regards

                  S. Shivaram
                  Mobile No. :- [protected]
                  Credit Card Number Ending :- 5530

                  cancellation of one assist membership - Comment #3672723 - Image #0
                  cancellation of one assist membership - Comment #3672723 - Image #1
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                    R
                    Revsnth
                    from Visakhapatnam, Andhra Pradesh
                    Mar 28, 2020
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                    Address: 12/25/31 kothapet Bose statue, Kothapet opp--maa scan, Guntur, Andhra Pradesh, 522001

                    Respected sir/madam

                    My name is polisetty revanth kumar

                    I am using my credit card at every month

                    My credit card number is
                    { [protected] }

                    Register mobile no — [protected]

                    Iam paying payment at date to date auto debit on my account

                    But recently rbi has given a statement on loans & credit cards also

                    Iam asking about my credit card payment to pay or not pay

                    Please reply to my email or sms to me


                    . Thanking u sir/madam
                    P. Revanth kumar
                    [protected]

                    Goldngold. [protected]@gmail.com
                    Revant. [protected]@gmail.com
                    +1 photos
                    HDFC Bank customer support has been notified about the posted complaint.
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                      A
                      Adhimoolam Ravi
                      from Bengaluru, Karnataka
                      Mar 28, 2020
                      Resolved
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                      Resolved

                      Address: Chennai, 603202

                      Cancellation of one assist membership. I am a hdfc bank credit card h older. The bank has auto debited rs 1889 from my credit card number ending 1460 without my knowledge about this service and don't want this membership any more. So cancel the membership and refund this debited amount sum of rs 1889

                      One assist ref no - [protected]
                      My complaint date - 11/03/2020 credit card ending no - ×××××××1460
                      My mobile number - [protected]
                      My name - ravi aathimulam
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Mar 28, 2020
                      Updated by Adhimoolam Ravi                       Hi! Sir/ Madam Kindly inform to you. Cancellation of one ASSIST membership Please Settle my refund Amou. Thanks nt sum of Rs - 1889 /- payment quickly. Thanks
                      View replies
                      Dear Ravi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                      Reply
                      Dear Ravi, As per the update received, our executive spoke to you. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.
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                        N
                        Naaz kha
                        Mar 28, 2020
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                        I am a hdfc bank credit card holder. The bank has auto debited rs.1399/- from my credit card number ending with 1629 without my concern on date:21/03/2020. I am not interested about this service and dont want this membership any more so cancel the membership and return this debited amount of rs 1399/-

                        One assist relationship number:?
                        Name:dawood khan
                        Mobile number:[protected]
                        Credit card number ending:1629
                        HDFC Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Dawood, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
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                          Harshwp
                          Mar 28, 2020
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                          I was charged randomly Rs 2, 291.85 on 26th March with the description -
                          MCTF[protected]XXXXXX3409 EX*WALLFORT

                          Please check and process my refund. My account details are given below.

                          Account no - [protected]
                          Acc. Holder Name - Harshwardhan Prasad

                          I contacted the original beneficiary and they are not aware of any such transaction
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                            S
                            Senthoorapandi
                            Mar 28, 2020
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                            I am a hdfc bank credit card holder. The bank has debited rs. 2199/- from my credit card number ending with 3432 with my concern on date:20/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2199/-

                            Oneassist relationship number : 9310956
                            Name :- senthoorapandi
                            Mobile no. :- [protected]
                            Credit card number ending :- 3432
                            HDFC Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Senthoorapandi, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                            Reply
                            Dear Senthoorapandi, As per the update received, our executive tried getting in touch with you but your phone was disconnected. We have processed your Membership cancellation. Refund for the same will be reflected in your account within 4-5 working days. If you need any further assistance we are here to help you - Swarali, Team OneAssist.
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                              A
                              Amit17186
                              from New Delhi, Delhi
                              Mar 28, 2020
                              Resolved
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                              Resolved

                              sip penalties charges from savings account

                              Address: Udham Singh Nagar, Uttarakhand, 263153

                              I have salary account with hdfc bank. I have started with sip in mutual funds.
                              I have paid all sip on time but i didnt maintain sufficient balance in march 20 due to financial problems due to covid 19 virus. I have been charged ach debit return charges of rs 590 *2 total rs 1180 in march 2020.

                              Rbi also requested from all banks pls don't charge any penalties to customer in this knockdown period.

                              It is...
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                              vaibhav wankar
                              from Hāora, West Bengal
                              Mar 27, 2020
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                              Address: Kharadi, pune, Pune, Maharashtra, 411014

                              I had bought iphone 11 on 06/10/19 using hdfc debit card under the offer of cashback of 6000 cashback.

                              It was mentioned in terms it will come after 120 days from next month of purchased month

                              I had already sent and email to hdfc on 17th of march and i stll after 10 days no resonse from hdfc

                              120 days has already passed but i haven't received any cashback

                              Transaction reference number - [protected]
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 28, 2020
                              HDFC Bank Customer Care's response                               Dear Customer,

                              We request you to write to us at https://bit.ly/2QQO8BK mentioning the offer details, date and amount of transaction to enable us to check and assist.

                              -Nadia
                              HDFC Bank Customer Assistance
                              Mar 28, 2020
                              Updated by vaibhav wankar                               i have already raised a complaint regarding this on 17th march and also raised again on 27th of march
                              latest complain no[protected]
                              Apr 06, 2020
                              Updated by vaibhav wankar                               still no response from customer . raised concern a hell lot of times

                              hdfc is fraud not giving asmentined in offer
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                                R
                                rajeshnagavarapu
                                Mar 27, 2020
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                                Address: Chennai DLF, Chennai, Tamil Nadu, 600084
                                Website: HDFC food card

                                Hi Team,

                                This is rajesh, My Old HDFC food card ending with 1713 is blocked. I have applied for new card ending with 3131. requesting you kindly transfer the balance from Old account to new account i, e from 1713 to 3131.

                                Thanks
                                Rajesh
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                                  R
                                  Ravitc
                                  Mar 27, 2020
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                                  Address: Tumkur, Karnataka, 572140

                                  Hi,
                                  I have been waiting for my HDFC Debit card which was dispatched on 12-Mar-2020, the air bill no. AWB- [protected]. BUT HAVN'T RECIEVED IT YET. I AM TRYING TO CALL ON CUSTOMER CARE NUMBER, BUT ITS ALWAYS ANSWERING MACHINE.
                                  Please let me know about my Debit card status.

                                  Thanking you
                                  Ravi Kumar
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                                    A
                                    Abbasbushra
                                    Mar 27, 2020
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                                    Address: Ring road Lajpt nagar New Delhi, 110024

                                    Hie my saving account number is [protected] and it’s on hold, I don’t know why but it can be possible of non payment of my credit card emi, I paid it anyhow but still it’s Holding my 9000 rs plz solve this issue asap
                                    +1 photos
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