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2.9
Updated: Jul 8, 2026
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V
Vivekananda N
May 14, 2020
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I bought an I Phone with my HDFC credit card on 8th Feb, 2020 as it was offering a cashback of 6000 INR. It has been more than 3 months and I have not yet received the cashback. Why do you provide such services if you can't satisfy customer on time?
Kindly help as soon as possible and do something from your end.

Transaction ID: [protected]
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    K
    Krishna Vardhan
    May 13, 2020
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    I purchased a product at Reliance Digital, I swiped for ₹24, 993.01 and I should be receiving a cash back of 10% within 90days but till now I didn't receive the cash back amount. The data of transaction was[protected], and Chq./Ref.No. of transaction is [protected].
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      R
      [email protected]
      May 13, 2020
      Resolved
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      Resolved

      Hi,

      I have purchased an iphone xr using hdfc credit card on 25th december 2019 from reliance digital. While purchasing the same i was told that i will receive a cash-back of ₹ 5000 within 120 days, and today is 13th may 2020 which counts to 140 days in total, this is obviously more than 120 days still i have not received any cash-back yet, can you please help me on the same..?

      Thanks
      Aug 9, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 14, 2020
      HDFC Bank Customer Care's response       Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

      -Bejoy
      HDFC Bank Customer Assistance
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        A
        AshishSaini779
        May 13, 2020
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        Address: Sidcul haridwar

        Hi,
        Myself Ashish Saini
        Amount of rs 17.70 has put on hold at 08.05.2020 from my account without any reason. When did it will be cleared?
        I want my money back asap
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          S
          sarath2409
          May 13, 2020
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          Hi,

          I have received a message from the HDFC like Rs.6000 has been debited from your account. I have not done any transactions withdraw today.Please check this and raise the complaint.

          MCTF ATW 11-05

          This is the wat given in my message
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            H
            harinder59
            May 13, 2020
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            My name is harinder pal. I have loan in hdfc bank.. emi of 9407 .. during this moritiorioum.. this month i am unable to pay emi.. but my balance is available in account.. today i got debited 8708 rs loan manual hold charges.. what type of charges are there.. i want my refund back to my account bcz i have to pay my emi
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              A
              Arushipuri
              May 13, 2020
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              I have bought my iphone11 pro with hdfc bank debit card on 20 december 2019 in delhi. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in store, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
              HDFC Bank customer support has been notified about the posted complaint.
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                A
                Abrar Ajaz
                May 13, 2020
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                I have bought my iphone11 with hdfc bank debit card on 20/02/2020 in delhi. As mentioned by hdfc bank (To receive cashback of 6000 from the transactional month end) i haven’t received my cashback till now, it has been so many days now. I even asked unicorn, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 14, 2020
                HDFC Bank Customer Care's response                 Dear Customer,

                Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

                -Bejoy
                HDFC Bank Customer Assistance
                May 16, 2020
                Updated by Abrar Ajaz                 Which which category do I have to raise concern for cash back

                May 16, 2020
                Updated by Abrar Ajaz                 The link you gave, in that under which category do I have raise my concern for cash back
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                  T
                  Tanay Mondal
                  from Howrah, West Bengal
                  May 13, 2020
                  Resolved
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                  Resolved

                  Date: 10 May 2020, Time: 5:30 PM
                  I tried to withdraw money from ATM using my debit card. But the transaction was unsuccessful. So money got reversed immediately (Got messages as well). I tried again but happened same thing.
                  Ref No:
                  1. 942117 (Deduct), 942117 (Reverse), Amount: 2000 RS
                  2. 942124 (Deduct), 942124 (Reverse), Amount: 2000 RS

                  Date: 12th May 2020.
                  On 12th May there were 2 deductions of 2000 each with narration in both of them "MCTF ATW 10-05 `Card No` Howrah" without any ref no.

                  Those are two unauthorized transactions by HDFC Bank.
                  Please reverse those amount ASAP.
                  Ac No: [protected]
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 15, 2020
                  HDFC Bank Customer Care's response                   Dear Customer,

                  We are working on your concern vide Ref ID: 2153713 and will revert to you within 7 working days.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    K
                    Khantofiq
                    May 13, 2020
                    Resolved
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                    Resolved

                    Address: 62, Prime Estate Colony Jagatpura

                    The hdfc bank has put a hold on my funds of rupees 562.52 as mi revenue hold through gefu, ac number is
                    Account number: [protected]
                    Ifsc: hdfc0002604
                    Branch: yousufguda
                    The customer service is not able to due to Covid 19.
                    it takes a alot of time and the ivr options are very difficult and tricky to navigate. So pls process asap.
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 20, 2020
                    HDFC Bank Customer Care's response                     Dear Customer,

                    We sincerely apologise for delay in respond to your query. Your query has been shared with concerned team for further action.
                    Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      V
                      Veena golchha
                      May 13, 2020
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                      I am a HDFC Bank credit card holder.The bank has auto debited rs.1399 from my credit card ending 4583 with out my concern on dated 20.03.2020. I am not interested about this service and don't want any more. So please cancel the membership and refund this debited amount of rs. 1399
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                        M
                        Mukund7415
                        May 13, 2020
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                        I bought an iphone 11 on 04 Dec 2019 paying through my hdfc bank debit card. As per the offer, I was entitled to a cash back of Rs 6000 within 120 days from 31 Dec . The last date for which was 30 April 2020. But I have not recieved the cashback amount till date ie 13 may 2020
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                          S
                          Siri MK
                          May 13, 2020
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                          Address: Mumbai Nariman Point

                          I had bought an iPhone 11 on 26th Jan 2020 using HDFC card and was supposed to get a cash back in 4 months. I’m willing to know when will I receive cash back since only 12 days are left to the completion of 4 months. Please resolve and help me with the issue
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                            A
                            Ajay Nani 2
                            from Hyderabad, Telangana
                            May 14, 2020
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                            My account number [protected] Hdfc salary account
                            My account balance is showing hold of 607 mirevenue Hold through Gefu what is this means please help me and how to remove this hold.
                            How can i remove this hold and what is this hold
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                              L
                              Lizdu
                              May 13, 2020
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                              I have bought my iphoneX with hdfc bank debit card on 26/1/2020 in Mumbai. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. Hope this issue gets resolved and cashback will be credited as soon as possible.
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                                A
                                ankit_jain98
                                May 12, 2020
                                Resolved
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                                Resolved

                                I have purchased an apple iphone 11 128 gb from imagine store at mgf metropolitian mall, m g road, gurgaon on 03 dec 2019. I have done the payment from hdfc bank debit card so i am eligible for the 6000 rupees cashback that were supposed to be credited in my account after 120 days from the last date of transaction month.
                                It has been more than 120+ days now and i have not received any cashback.
                                Kindly credit my cashback asap.
                                May 19, 2020
                                Complaint marked as Resolved 
                                In a span of 1 week, I got my cashback😃
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 13, 2020
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
                                May 13, 2020
                                Updated by ankit_jain98                                 I used the complaint reference no. that I received in the subject line of the complaint reply mail in the form(given in the link) but it is saying that it is invalid. Kindly help in this.
                                Attaching screenshots FYI.

                                May 17, 2020
                                Updated by ankit_jain98                                 every time I generate a Complaint Reference no. & fill it in the mentioned link it says it as invalid. Please check and help. And for god sake, plz reply.
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                                  A
                                  Arjun27
                                  May 12, 2020
                                  Resolved
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                                  Resolved

                                  This is regarding the credit card of hdfc i have been using.
                                  The card has been expired long back but the credit card department keeps charging the interest and other fees without issuing a new card.
                                  The complaint via phone number does not work at all and also the web link does not work.
                                  The request for a new card was simply dismissed saying the signature was not correct.
                                  Am trying to close the account at one shot but the bank keeps additional fees.
                                  Need justice or a fair deal to close the issue.
                                  Kindly help.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 12, 2020
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share with us your complete concern along with the required details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Y
                                    Yasaswi1206
                                    May 12, 2020
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                                    I cannot find my debit card emi loan number under NetBanking, the status of debit card emi loan also not in NetBanking.

                                    I am calling them they are not responding, I gone through mail loan support. No reply from them.

                                    Please provide me the solution.
                                    May 12, 2020
                                    Updated by Yasaswi1206                                     Account Number:[protected]
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                                      G
                                      Girija2011
                                      May 12, 2020
                                      Resolved
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                                      Resolved

                                      Funds on hold
                                      Account number: [protected]
                                      As on date: 12 May 2020
                                      Amount held by
                                      Hdfc bank (For mirevenue hold through gefu): ₹431.22
                                      Without any information any thing they have kept money on hold and debited from my account without any message of deduction... Like this how many times they have done this time i noticed what about if i haven't noticed how many times they might have done like this...
                                      May 12, 2020
                                      Complaint marked as Resolved 
                                      Already provided my mail id. Again my mail id is [email protected] I want reverse my my money back to my account. If they don't back my money i will close my account immediately.
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        N
                                        Neelam Mandavia
                                        from Agra, Uttar Pradesh
                                        May 12, 2020
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                                        I am staying for a longer period abroad
                                        However not receiving any otps on my international number after multiple retries and failed transactions.
                                        This is happening from two days. I had the last OTP received on Apr 12 after that I did not receive any OTP. Could you check why?
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