HDFC Bank Complaints & Reviews

Address: Bangalore

Hi team,

I have paid my credit card bill 4509 rupees for the statement of march 2020 on april 3rd 2020.
I have received confirmation message also but april 4th auto deduct of minimum due amount 230 rupees is again debited towards credit card bill payment for the month of march 2020.

Please kindly check my transactions and refund my amount 230 rupees which is deducted from my account.

Please check the reference numbers
Ib[protected] for bill payment and reference number for auto debit is[protected].
Thanks,
Sravanthi.

May 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We observe that you have given us an instruction to claim the minimum monthly outstanding on your card account from your savings account. We note that at the time of autopay execution the payment was not credited to card account hence based on the instruction, we have claimed the minimum amount due from your savings account. We wish to inform that credit balance on your credit card will be adjusted towards subsequent transactions on your card.

-Zubin
HDFC Bank Customer Assistance

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed seeking clarification on your credit card account payment, dues and in this regard, we request you to contact our Phone Banking officers at any of our Phone Banking numbers mentioned in the following URL http://bit.ly/2p0Xe4j.

-Nadia
HDFC Bank Customer Assistance

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Address: Fake address- 2nd floor senapati bapat marg........

I registered and gave document in legal website quicker.com for job after one day a man call me asked to give viva and next day he told that you are selected for the job and asked for 5500/- rupee for document verification
And send fake letter in [protected]@yandex.com
Fake mobile number - [protected]

This is fake fake fake!!!
Don't give any detail or money...

May 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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I have received the following sms from bank

Dear customer mandate reference no: hdfc[protected] issued to ashish securities pvt ltd with value rs. 16250.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

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Please provide a valid confirmation for after paying of credit card bill payment after paying the amount amount will reduced and checking in credit card app still showing payment pending please rectify this suffering more from this issue thank you...

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Dear sir

I m sanmit singh soni I m employee of your bank as a BSO in sedariya(Ajmer) branch & my Employee Code is 235642 in jan 20 2020 Please send my salary on my email id that is [protected]@gmail.com its argent my MOB no is [protected]

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Address: b1743 maqsudan,jalandhar,punjab14008

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 1861 without my concern on date:03/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Aug 9, 2021

Complaint marked as Resolved

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 6, 2020

Dear Aman, We were unable to find your case with the provided details. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.

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As govt allows to advance pf withdrawal, no one from PF team is replying to mail and mail box is also not in operate. Mails are getting bounce everyday.
In such scenario company should allow VPN access to PF team as well so we can transfer, withdraw our PF amount in such critical scenario.

My domain ID :- R20073

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I am having hdfc debit card. I mostly do payments online and there are many times i don't track my refund but from 1 months i have noticed that my refunds are not reflected in my bank account. The refund has been initiated from other end and reference number is also shared but money is not credited. One payment was if 440 from goibibo and 268 and 539 from swiggy.

Reference nos are:[protected]
[protected]-1
[protected]-1

In this covid-19 time it is already really tough to manage money. Please please help.

May 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore

Dear sir/madam,
I have made payment of rs.5, 251.98 on 1st april 2020 to the kreditbee, but they saying that payment not received or reflecting their system. Kindly find the below details and rectify as soon as possible, because it should not effect my banking track and cibil too.

Amount: 5, 251.98/-
Refence:[protected],
Date: 01/03/2020

May 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Dear team,
I am sriram k from chennai, holding credit card with hdfc.
Due to some personal health issues i was unable to pay my dues on time for few months and i have paid it finally (Mad) and now i would like to know how much outstanding due amount i want to pay towards my card. I would like to make the payment in full and make it nil.

I have tried the below several times through netbanking.
1. I have tried to pay my dues.
2. I have tried to view my cc statement.
3. I have tried to request a new credit card as my old card was lost.
Etc etc etc...
But always whenever i try to click - an error stating : "the transaction is currently not available for your account. Please contact our 24 hour call center for further assistance"

Really frustrated. How to pay my dues or minimum due without even viewing my statement. I agree that i did not make my payment on time on few months but now am ready to pay my dues on full and i need a new credit card. I am unable to do anything.. I have visited branches but no respect or response.

Please help me... I want a new card and i want to pay my dues in full and make it nil.

My mobile number: [protected] (Registered with hdfc bank)

May 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We note that you seek clarification regarding your credit card, hence request you to contact our Phonebanking officers at https://bit.ly/2wwwruX for further assistance in this regard. You can pay your credit card bills through a variety of convenient channels, both online and offline – including HDFC Bank MobileBanking App, HDFC Bank NetBanking, non-HDFC Bank NetBanking, or at an ATM. There are no charges for the transactions. We request you to visit the below-mentioned link https://bit.ly/3ccG8Dq for further clarifications.

-Nadia
HDFC Bank Customer Assistance

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Heelo there

Yesterday i paid credit card bill and the amount is 9435 yesterday i was paid full amount of credit card but today bank deduct money 480 for credit card charge but my due date is 2april but iwas pay 1 april yesterday iwas paid credit card bill on time not overdeu but bank has deduct money in my Account
Please give back Money in account

Name:mohd Asgar Ali
Mobile:[protected]

May 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We note that you have registered your credit card with autopay facility towards the Minimum amount due and hence we have successfully claimed the amount from your Savings Bank account. Further, we also note that you have effected a separate payment of Rs.9435.00 towards the total amount due to your recent statement. We request you to effect interim payments 3 days prior to payment due date to avoid execution autopay. We confirm that the excess payments will be automatically adjusted towards future transactions.

-Nadia
HDFC Bank Customer Assistance

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I had purchased my iphone 11 128gb version from sambalpur, odisha on 12/12/2019 using my hdfc bank credit card on 6months emi with the offer of inr6000 cashback within 120 days from the transaction month. It is already the 4th month but there is no information about the cashback amount. When can i expect the amount in my account? Will it be credited directly to my main account or do i have to redeem it from the cashback section or will be directly adjusted against my emi amount?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the last four digits of your Credit Card No, registered mobile number & email ID for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Apr 07, 2020

Updated by aritra dhua I’m unable to view the reference number for the complaint. It is showing as Please mention reference number TT[protected]. Please send the same.

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I purchased apple 11 from croma store vasant kunj on 09 dec 2019. I haven’t received cashback and 90 days are already over. What is the challenge? When will i receive cashback?
Also, i purchased dishwasher from lajpatnagar store in january 2020. I haven’t received hdfc cashback for that too. When will i receive the cashback and why delay?
I was asked to contact the back.
Hdfc team, can you please work and resolve this asap???

May 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 02, 2020

Updated by pohu Please confirm asap.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly email us at Grievance.[protected]@hdfcbank.com and share us the date and amount of the purchase loan amount, your mobile number updated in your account and the copy of the transaction charge slip and invoice so that we can check and update you.

-Nadia
HDFC Bank Customer Assistance

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Address: Port Blair

I, have a salary account in hdfc bank with a customer id 25612533. I have a complaint regarding fraudulent transaction of rs 10000.00 and rs 5000.00 without my consent from my account at 1928 hrs on 31 march 2020. It is pertinent to mention that i had neither shared my credentials with anyone nor have i received any fraudulent call seeking any information or otp. Further, my debit card is with me under my custody in intact state and was not used for any online transaction in recent past. My recent previous transactions include transfer of rs 3000.00/- through neft to my father mr vasant bahadur dudhraj and atm withdrawal of rs 2000.00 x 4 times (View withdrawal limit and inability to withdraw 10000.00 or 5000.00 in initial attempts) from axis bank atm at port blair. I have also submitted my complaint with station house officer, police station chatham, port blair on 31 mar 20.

2. The sms alert on my registered mobile number contained following information with regards to fraudulent transactions:-

(A) 1928 hrs - inr 10000.00 debited from a/c xx9579 on 31 mar 20. Info: mctf atw 29/03526099xxxxxx6515 south an. Avl bal: inr xxxxx

(B) 1928 hrs - inr 5000.00 debited from a/c xx9579 on 31 mar 20. Info: mctf atw 29/03526099xxxxxx6515 south an. Avl bal: inr xxxxx

3. Although, i made several attempts to contact hdfc helpline but it has been futile, even i had dropped a email to hdfc local branch manager, but no reply is received yet.

Regards,

May 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 7 working days.

-Nadia
HDFC Bank Customer Assistance

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 3, 2020

Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx Regards, Team Axis Bank.

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Address: Zaheerabad

Pls De active my one assist membership

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I purchased iPhone 11 on December 9 from vijay sales outlet. But I haven't received any cashback yet. The hdfc employee at the store stated that cashback of 6000rs will be received within 90 days. But it has been 4 months now. I tried reaching customer care but either they dont answer or put on hold and hung up the call. Need a solution

HDFC Bank customer support has been notified about the posted complaint.

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Hi All,
Amount 29.50 is getting deducted with the description NWD DEC CHG (ATM Withdrawal charges)

eventhough my account was opened as salary account and was said there will be no charges for any no of withdrawals from ATM other than HDFC.

There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

i need a refund for this or i will close the account and rise the complaint as you guys have vailated the policy
with my account

May 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Hello sir,

Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card # [protected].

I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment

My details are mentioned below.

Name: gopala rao bontala
Credit card number: # [protected]
Pan# cirpb7207h

Thanking you,

Gopala rao
[protected] contact number.

May 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our debt management executives at[protected] or write to us at PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you

-Nadia
HDFC Bank Customer Assistance

Verified Support

Apr 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to clarify that all Banks are required to provide their customer database to regulatory authorities periodically. We also wish to inform you that the CIBIL reports will be refreshed every 45days. All financial institutions governed by RBI guidelines update such information to CIBIL (Credit Information Bureau of India). This is done in the normal course of business. Hence, the Bank through this does not attempt to influence any financial institution on their discretion of approval /disbursement of credit. With regard to your query please feel free to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

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R

Ramudu Kamma

Apr 2, 2020

Amount[protected]

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I am Vijay Kumar Nair. I have a personal loan 67300951 cust id 2720693. As you are aware RBI gavemoratorium on payments for 3 months. The number given by you and the website are not working. It is to be expected as HDFC bank is very unfriendly unhelpful and rude. You are greedy and will not help
I have complained to RBI and PM and CM. I am working with Times Now channel and have submitted a complaint.

May 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by Anupama KN Hdfc does not intend to follow rbi

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

You can also click on below link and submit your request: https://bit.ly/2Vp8bsy.

-Nadia
HDFC Bank Customer Assistance

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I am anupama nair. Cust id 22840860. I have a credit card 6178. I want to avail moratorium for 2 months. The numbers provided to call and the website both are not working which is too devious of you not to give rbi given benifits. I am a heartpatient and would need the moratorium and you are usual unhelpful. I have no option but to complain to rbi pm and cm uddhav ji which i have already done. I will file a law suit.

May 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2020

HDFC Bank Customer Care's response Dear Customer,

You might have faced a temporary glitch, kindly visit bit.ly/2UQCPe7 to know more regarding the deferment of EMI with respect to Term Loans & Credit card due to COVID-19. Do let us know if the issue persists.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that all HDFC Bank Credit card customers who were regular in their payments on or before 01 Mar 2020 and unable to make any payments from 01st Mar 2020 to 31st May 2020 will be automatically made eligible for the moratorium. Customers need not take the pain to call the Bank or send any email / SMS confirmations to the Bank to avail moratorium on Credit Card dues.

Credit card customers with Autopay option active for payments can use NetBanking/MobileBanking to switch off their Autopay Instruction. Your EMIs if any, on your credit card will be automatically deferred to Jun'20 onwards. Post the moratorium period, your Autopay will be automatically enabled / reinstated by us so that your scheduled payments are back on track.

You have complete discretion to either take advantage of the moratorium or to continue with your scheduled payments. Your credit card statement / Insta Jumbo Loan statement, will carry the total amount due and on non payment of the due, the customer would be deemed to have availed of the moratorium benefit.

However we wish to advice that you continue to pay your dues in order to avoid interest charges. Hence the choice to avail the moratorium is purely voluntary with applicable interest charges. Minimum card dues along with accrued interest during the moratorium will be liable for payments post the moratorium period.

For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT

-Zubin
HDFC Bank Customer Assistance

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S

Shrivatri Nilesh

Apr 2, 2020

Net PI to HSL Sec A-c 3760824-[protected]

What does it mean?

1300 rs will be charged without any reason or 117 rs more will be charged.

as soon as possible please return my money back

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 456

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