HDFC Bank Complaints & Reviews

I am having hdfc debit card. I mostly do payments online and there are many times i don't track my refund but from 1 months i have noticed that my refunds are not reflected in my bank account. The refund has been initiated from other end and reference number is also shared but money is not credited. One payment was if 440 from goibibo and 268 and 539 from swiggy.

Reference nos are:[protected]
[protected]-1
[protected]-1

In this covid-19 time it is already really tough to manage money. Please please help.

May 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

Dear sir/madam,
I have made payment of rs.5, 251.98 on 1st april 2020 to the kreditbee, but they saying that payment not received or reflecting their system. Kindly find the below details and rectify as soon as possible, because it should not effect my banking track and cibil too.

Amount: 5, 251.98/-
Refence:[protected],
Date: 01/03/2020

May 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear team,
I am sriram k from chennai, holding credit card with hdfc.
Due to some personal health issues i was unable to pay my dues on time for few months and i have paid it finally (Mad) and now i would like to know how much outstanding due amount i want to pay towards my card. I would like to make the payment in full and make it nil.

I have tried the below several times through netbanking.
1. I have tried to pay my dues.
2. I have tried to view my cc statement.
3. I have tried to request a new credit card as my old card was lost.
Etc etc etc...
But always whenever i try to click - an error stating : "the transaction is currently not available for your account. Please contact our 24 hour call center for further assistance"

Really frustrated. How to pay my dues or minimum due without even viewing my statement. I agree that i did not make my payment on time on few months but now am ready to pay my dues on full and i need a new credit card. I am unable to do anything.. I have visited branches but no respect or response.

Please help me... I want a new card and i want to pay my dues in full and make it nil.

My mobile number: [protected] (Registered with hdfc bank)

May 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We note that you seek clarification regarding your credit card, hence request you to contact our Phonebanking officers at https://bit.ly/2wwwruX for further assistance in this regard. You can pay your credit card bills through a variety of convenient channels, both online and offline – including HDFC Bank MobileBanking App, HDFC Bank NetBanking, non-HDFC Bank NetBanking, or at an ATM. There are no charges for the transactions. We request you to visit the below-mentioned link https://bit.ly/3ccG8Dq for further clarifications.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Heelo there

Yesterday i paid credit card bill and the amount is 9435 yesterday i was paid full amount of credit card but today bank deduct money 480 for credit card charge but my due date is 2april but iwas pay 1 april yesterday iwas paid credit card bill on time not overdeu but bank has deduct money in my Account
Please give back Money in account

Name:mohd Asgar Ali
Mobile:[protected]

May 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We note that you have registered your credit card with autopay facility towards the Minimum amount due and hence we have successfully claimed the amount from your Savings Bank account. Further, we also note that you have effected a separate payment of Rs.9435.00 towards the total amount due to your recent statement. We request you to effect interim payments 3 days prior to payment due date to avoid execution autopay. We confirm that the excess payments will be automatically adjusted towards future transactions.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had purchased my iphone 11 128gb version from sambalpur, odisha on 12/12/2019 using my hdfc bank credit card on 6months emi with the offer of inr6000 cashback within 120 days from the transaction month. It is already the 4th month but there is no information about the cashback amount. When can i expect the amount in my account? Will it be credited directly to my main account or do i have to redeem it from the cashback section or will be directly adjusted against my emi amount?

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the last four digits of your Credit Card No, registered mobile number & email ID for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Apr 07, 2020

Updated by aritra dhua I’m unable to view the reference number for the complaint. It is showing as Please mention reference number TT[protected]. Please send the same.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I purchased apple 11 from croma store vasant kunj on 09 dec 2019. I haven’t received cashback and 90 days are already over. What is the challenge? When will i receive cashback?
Also, i purchased dishwasher from lajpatnagar store in january 2020. I haven’t received hdfc cashback for that too. When will i receive the cashback and why delay?
I was asked to contact the back.
Hdfc team, can you please work and resolve this asap???

May 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 02, 2020

Updated by pohu Please confirm asap.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

Kindly email us at Grievance.[protected]@hdfcbank.com and share us the date and amount of the purchase loan amount, your mobile number updated in your account and the copy of the transaction charge slip and invoice so that we can check and update you.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Port Blair

I, have a salary account in hdfc bank with a customer id 25612533. I have a complaint regarding fraudulent transaction of rs 10000.00 and rs 5000.00 without my consent from my account at 1928 hrs on 31 march 2020. It is pertinent to mention that i had neither shared my credentials with anyone nor have i received any fraudulent call seeking any information or otp. Further, my debit card is with me under my custody in intact state and was not used for any online transaction in recent past. My recent previous transactions include transfer of rs 3000.00/- through neft to my father mr vasant bahadur dudhraj and atm withdrawal of rs 2000.00 x 4 times (View withdrawal limit and inability to withdraw 10000.00 or 5000.00 in initial attempts) from axis bank atm at port blair. I have also submitted my complaint with station house officer, police station chatham, port blair on 31 mar 20.

2. The sms alert on my registered mobile number contained following information with regards to fraudulent transactions:-

(A) 1928 hrs - inr 10000.00 debited from a/c xx9579 on 31 mar 20. Info: mctf atw 29/03526099xxxxxx6515 south an. Avl bal: inr xxxxx

(B) 1928 hrs - inr 5000.00 debited from a/c xx9579 on 31 mar 20. Info: mctf atw 29/03526099xxxxxx6515 south an. Avl bal: inr xxxxx

3. Although, i made several attempts to contact hdfc helpline but it has been futile, even i had dropped a email to hdfc local branch manager, but no reply is received yet.

Regards,

May 17, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 7 working days.

-Nadia
HDFC Bank Customer Assistance

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Apr 3, 2020

Hi, thanks for writing in. We are here to help! Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/report-fraud.aspx Regards, Team Axis Bank.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Zaheerabad

Pls De active my one assist membership

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I purchased iPhone 11 on December 9 from vijay sales outlet. But I haven't received any cashback yet. The hdfc employee at the store stated that cashback of 6000rs will be received within 90 days. But it has been 4 months now. I tried reaching customer care but either they dont answer or put on hold and hung up the call. Need a solution

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi All,
Amount 29.50 is getting deducted with the description NWD DEC CHG (ATM Withdrawal charges)

eventhough my account was opened as salary account and was said there will be no charges for any no of withdrawals from ATM other than HDFC.

There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

i need a refund for this or i will close the account and rise the complaint as you guys have vailated the policy
with my account

May 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello sir,

Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card # [protected].

I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment

My details are mentioned below.

Name: gopala rao bontala
Credit card number: # [protected]
Pan# cirpb7207h

Thanking you,

Gopala rao
[protected] contact number.

May 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to contact our debt management executives at[protected] or write to us at PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you

-Nadia
HDFC Bank Customer Assistance

Verified Support

Apr 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to clarify that all Banks are required to provide their customer database to regulatory authorities periodically. We also wish to inform you that the CIBIL reports will be refreshed every 45days. All financial institutions governed by RBI guidelines update such information to CIBIL (Credit Information Bureau of India). This is done in the normal course of business. Hence, the Bank through this does not attempt to influence any financial institution on their discretion of approval /disbursement of credit. With regard to your query please feel free to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance

View replies

R

Ramudu Kamma

Apr 2, 2020

Amount[protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am Vijay Kumar Nair. I have a personal loan 67300951 cust id 2720693. As you are aware RBI gavemoratorium on payments for 3 months. The number given by you and the website are not working. It is to be expected as HDFC bank is very unfriendly unhelpful and rude. You are greedy and will not help
I have complained to RBI and PM and CM. I am working with Times Now channel and have submitted a complaint.

May 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 01, 2020

Updated by Anupama KN Hdfc does not intend to follow rbi

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

You can also click on below link and submit your request: https://bit.ly/2Vp8bsy.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am anupama nair. Cust id 22840860. I have a credit card 6178. I want to avail moratorium for 2 months. The numbers provided to call and the website both are not working which is too devious of you not to give rbi given benifits. I am a heartpatient and would need the moratorium and you are usual unhelpful. I have no option but to complain to rbi pm and cm uddhav ji which i have already done. I will file a law suit.

May 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2020

HDFC Bank Customer Care's response Dear Customer,

You might have faced a temporary glitch, kindly visit bit.ly/2UQCPe7 to know more regarding the deferment of EMI with respect to Term Loans & Credit card due to COVID-19. Do let us know if the issue persists.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Apr 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that all HDFC Bank Credit card customers who were regular in their payments on or before 01 Mar 2020 and unable to make any payments from 01st Mar 2020 to 31st May 2020 will be automatically made eligible for the moratorium. Customers need not take the pain to call the Bank or send any email / SMS confirmations to the Bank to avail moratorium on Credit Card dues.

Credit card customers with Autopay option active for payments can use NetBanking/MobileBanking to switch off their Autopay Instruction. Your EMIs if any, on your credit card will be automatically deferred to Jun'20 onwards. Post the moratorium period, your Autopay will be automatically enabled / reinstated by us so that your scheduled payments are back on track.

You have complete discretion to either take advantage of the moratorium or to continue with your scheduled payments. Your credit card statement / Insta Jumbo Loan statement, will carry the total amount due and on non payment of the due, the customer would be deemed to have availed of the moratorium benefit.

However we wish to advice that you continue to pay your dues in order to avoid interest charges. Hence the choice to avail the moratorium is purely voluntary with applicable interest charges. Minimum card dues along with accrued interest during the moratorium will be liable for payments post the moratorium period.

For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT

-Zubin
HDFC Bank Customer Assistance

View replies

S

Shrivatri Nilesh

Apr 2, 2020

Net PI to HSL Sec A-c 3760824-[protected]

What does it mean?

1300 rs will be charged without any reason or 117 rs more will be charged.

as soon as possible please return my money back

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am Vijay Kumar Nair. I work for times now. I have a complaint. Personal loan number 67300951 cust id2720693. I want to awail moratorium on pl for april and may. But deliberately the numbers and website not working. If you cut the emi i had mailed to [protected]@hdfcbank.com and [protected]@hdfcbank.com. At this time instead of helping tried various tricks. If you cut emi i will be forced to take legal action as you deliberately posted numbers not working and website not working. Bad service HDFC at this time when you need to help.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Good Evening,

I have pay the 11751 Rs and 17010 Rs bill respectively using my HDFC credit card by phone pay application.
After that, I have checked my HDFC credit card account information, I am shocked because HDFC credit card system is created the three loans(11050 Rs, 11751 and 17010 Rs) with ROI 20 % as an aggregator EMI-OFFUS without inform me.

I have calculated all loans' interest amount 4000 Rs.

Why HDFC bank is doing this type of hidden cheating with me ?

I need my answer as soon as possible.

May 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Nadia
HDFC Bank Customer Assistance

View replies

L

Lalitha Sai

May 23, 2020

Hi,
I had done booking through go ibibo of 11846/- . With out my permission they converted it into aggregation Emi offus. But the very next month I have paid 10121 /-. Each month they are asking me to pay for 1400 extra on my card I wish to have rectification about it. U need to intimate when ur converting to emi. Hope u resolve my problem

Reply

Helpful

4 other people found this review helpful

4 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: Coimbatore, Tamil Nadu

[Resolved] HDFC Bank Bank — mirevenue hold through gefu 1421.90inr

Sathish, coimbatore City, tamilnadu, India
Sathish bhuvan on april 1, 2020
Submit a Complaint
1421.90 rupees hold by mirevenue through gefu.. Without notice.. Please refund this amount in my salary account. Mobile appilcation shows rs.. 1422But in statement 171.11rs shown.. Please clear this as soon as possible. Consumer should also be explained about the new policies or such hold introduced by banks for betterment of consumer bank relations. Thank u

May 4, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Belapur Navi mumbai branch, Mumbai City, Maharashtra, 400071

Dear sir
Im using hdfc bank salary account for more than 4 years but they are taking more than 50 thousand mirevenue charges in my account due to some personal issues i hv taken my salary via cheque for 3-4 months and my account balance showing negative although i dnt have any credit card or personal loan outstanding and as per rbi guidelines they are not allowed to do the same into any particular salary account so request you to pls look into this matter during this corona outbreak i need money for my family so pls reverse this charges on priority
Rgds
Vaibhav

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We have taken up the matter with a concerned branch for further investigation. Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance

Apr 27, 2020

Updated by Vaibhavgholap Dear nadia

Im waiting for more than 1 month for this same issue request to update on same asap this is the way hdfc bank is working

View replies

R

Ritik Bainsla

Apr 2, 2020

I had used my credit card on petrol pump and my transaction was of 15000 and 19700 but they have added extra charges in my statement

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thrissur, Thrissur, Kerala, 680651

Dear sir,
I (Denni davis) is availing a car loan bearing the account number 48908440 in hdfc bank. I have not defaulted my emi loan payment till now.
I have received an sms from the bank today evening[protected] reminding me to pay the monthly emi due on 5th of april 2020.
Will the rbi's circular for 3 month moratorium relaxation be applicable for me.

May 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2020

HDFC Bank Customer Care's response Dear Customer,

HDFC Bank is offering its customers an EMI moratorium as mandated by RBI's COVID19 Regulatory Package. Please click here bit.ly/2UQCPe7 for the details. -Bejoy

-Bejoy
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir,

Due to change of my job my salary bank account is change to other bank account so i want you to please deactivate my hdfc salary account which is right now converted into saving account and due to non salary credit in this account my account is going negative and negative and i have no knowleged about that and when i checked this account it goes negative 3500 without any use. Please deactivate this account.
I am sending my account details below

Account no [protected]
Bank branch is gole market new delhi
My phone number is [protected]

Your branch manager told me that this account will automatically deactivate after november but today is march my account not deactivated and it goes minus 10000
Now your branch manager msg me and saying please maintain minimum balance earlier he told me it will deactivate automatically after oct when there is -3000 only
Now -10000 your manager is responsible for this

May 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

HDFC Bank Customer Care's response Dear Customer,

You are requested to visit your nearest branch and meet our Service Officer who will assist and guide you with regards to your query. The complete address and contact details of our Branches are available on www.hdfcbank.com> Find your nearest > Branch.

-Nadia
HDFC Bank Customer Assistance

Apr 06, 2020

Updated by देev राwat Already visited lots of times your branch manager is not cooperative..
always frustrated he is saying will not deactivate your account please pay charges

Now tell me why should I pay not using your hdfc account for more then two years and always requesting you to deactivate this but instead of deactivating you are charging interest why should I pay tell me
please see RBI Rules for saving account if my problem is not sort out early then I will complain another channel will send you notice soon and will post your scam in social media

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely apologise for delay in respond to your query.
Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sunkadakatte, 560091

Dear consumer complaint team,
Myself kishore cust id 62791881
Requesting you to unfreeze my account as it is causing lot of trouble.
I have been following up with my personal bankers and have been getting no progress.
I received 11250 USD to my account last week and post which my account was freezes asking to provide a clarification on source of funds.
I was able to provide the same on 12th March.
I don't see any progress.
My last month and this month salary s also deposited to same account. And which has made me not use any funds in that account.
Request you to please resolve this at the earliest.

May 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Apr 14, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Nadia
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 456

three consecutive refunds not received

Post your Comment

chargeback

Post your Comment

credit card bill payment

Post your Comment

credit card unauthorized deduction

Post your Comment

cashback not received for iphone

Post your Comment

hdfc cashback not received - apple 11

Post your Comment

fraudulent/ disputed transaction complaint

Post your Comment

deactivate one assist

Post your Comment

iphone 11 cashback not received

Post your Comment

nwd charges for salary account

Post your Comment

hdfc bank-requesting a copy of the noc and removal of my name from cibil

Post your Comment

I m complaining

Post your Comment

I m complaining

Post your Comment

I am complaining

Post your Comment

unauthorized credit card charges as an aggregator emi - offus

Post your Comment

hdfc bank bank mirevenue hold through gefu

Post your Comment

salary account charges

Post your Comment

emi payment due on 5th april 2020

Post your Comment

negative balance

Post your Comment

account freezed

Post your Comment

Related businesses