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HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
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HDFC Bank reviews & complaints page 454

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P
Praju97
Apr 7, 2020
Resolved
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My train got cancelled due to covid19 hence i got message from hdfc bank ur transaction on hdfc bank debit/atm card ending xxxx for rs. 1525.00 has been credited/reversed by indianra3472086 on[protected]:18:03:56 but money is money not added to my account and i checked bank statement transaction is not reflected please help me to get my money back as i have too many transaction like this
May 12, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2020
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Funds on Hold
Account Number: [protected]
As on Date: 2 Apr 2020
Amount Held By
HDFC Bank (for MiREVENUE HOLD THROUGH GEFU): ₹617.59

Why they hold, relase it
I have bought iPhone 11 from Credit card on which offer of 6000 cash back is there.
i Still haven't received Cashback on my card.
Please help me with this.

Have paid 1st EMI also
Why i have been charged in below txn without my notice. Could you please let me know at the earliest.

Dc intl pos txn markup+st[protected] charged 610.84
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    V
    viru.malagi
    Apr 7, 2020
    Resolved
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    Resolved

    Hello hdfc team

    I have applied for emi moratorium for my two personal loan emis

    But this month i. E on 07.04.2020 emi amount is debited from my account.

    Loan account & emi moratorium request reference number given below for your reference

    Loan account number : 63979126 & 96303773
    Reference numbers : dmo[protected] & dmo[protected]

    Please check & revert back/refund.

    Thanks,
    V. K. Malagi.
    Apr 20, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Apr 10, 2020
    Updated by viru.malagi
    I am waiting for your replay. Please resolve my problem ASAP.
    Verified Support
    Apr 15, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home!

    -Manoj
    HDFC Bank Customer Assistance
    Apr 18, 2020
    Updated by viru.malagi
    Today is 18.04.2020 and deducted EMI is not yet credit. Please check & revert.
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      suraj rout
      Apr 7, 2020
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      Dear sir

      I had applied for moratorium since 2nd april 2020 and my moratorium request was successful but still my emi got deducted from account without even noticing me or informing me.

      These are my details below

      Loan no : 39814267

      Reference no :
      Dmo[protected]

      Loan amount/emi : 12995
      Apr 8, 2020
      Complaint marked as Resolved 
      I want my money to be reverted back to my account before 10the April 2020
      HDFC Bank customer support has been notified about the posted complaint.
      Apr 17, 2020
      Updated by suraj rout
      As discussed, my money is not refunded till now pathetic service
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        SANIL MOHAN
        Apr 7, 2020
        Resolved
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        Resolved

        Hi i did a recharge of 599 to my vodafone number from my registered payzapp account [protected]. The amount got deducted and the transaction shows success but my number is not recharged yet. Can't contact customer support also no proper response also on the mail.

        Request your support to get my money refunded back

        Regards,
        Sanil
        Apr 7, 2020
        Complaint marked as Resolved 
        No resolution. The recharge took.place after 5 6 hours
        HDFC Bank customer support has been notified about the posted complaint.
        Apr 07, 2020
        Updated by SANIL MOHAN
        The recharge happened post 5 6 hours
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          B
          Bijay31
          Apr 7, 2020
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          deduction of rs 177

          Stating as INTER-BRN charges including GST, Rs 177/- has been deducted from my account on 7th of April 2020.
          My Customer Id is 69655870.
          HDFC Bank, Salt Lake, Secror V.

          Kindly refund my money as soon as possible. Thanks....
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          Asha Diyash
          Apr 7, 2020
          Resolved
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          Resolved

          Address: Hdfc bank cmh road indiranaga
          Website: Hdfc

          Respected sir/madam
          I am ashalatha m. S here my complaint is that i had obtained a loan for 2 wheeler from hdfc bank for 3 years 1872/_ which was obtained on 4.4.2017which cum to end on 4.4.2020 the hdfc bank had deducted a money from my account without sending single message, the bank number was not sufficient to call and customer care is not responding at all... Without communication of our problem how v people get to know kindly help out from this issue, and on5.4.2020 i got a message from the bank stating that (Caution! To defer your emi under moratorium, hdfc bank will never ask for top.
          +1 videos
          May 17, 2020
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 15, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

          -Anay
          HDFC Bank Customer Assistance
          I have made recharge for my DTH of Videocon it has shown as successful but my recharge has not been completed.
          Make it recharge for refund my amount thank you

          Mobile number[protected]
          I ordered stuff on beauty bay using hdfc debit card. and subject to certain conditions the order failed due to non payment of taxes and they refunded the order amount to my account on 23/03/2020 but its almost 10 days and we have not received it yet into my account. please to the needful.
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            O
            obito
            Apr 7, 2020
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            Cancellation of one assist membership
            I am an hdfc bank credit cardholder. The bank has auto debited rs. 1399/- from my credit card number ending with 0790 without my concern on date: 04/4/2020.

            I am not interested in this service and don't want this membership anymore.

            So please cancel the membership and refund this debited amount of rs.1399/-

            Oneassist relationship number: 6638003
            Name :- obito uchiha/akash padole
            Mobile no. :- [protected]
            Credit card number ending:- 0790
            HDFC Bank customer support has been notified about the posted complaint.
            Apr 16, 2020
            Updated by obito
            I still haven't received refund yet. It's been 9 days. I got a successful message of cancelation, now where is the refund. Please check.
            Dear Akash, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
            Thanks for reply,

            I’m still waiting for further assistance.
            Dear Akash, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.
            Please revers my balance

            My PayZapp Card [protected]
            Recharge Tata sKY dth id [protected] Rs 200 wrong recharge
            so, cancel my recharge
            HDFC Bank Customer Care's response, Apr 8, 2020
            Verified Support
            Dear Customer,

            We're here to help. Kindly share with us on the below link http://bit.ly/2aJ9wGW your registered contact details and transaction details with the ref ID PZ080420-11 in the comment box for us to track it.

            -Anay
            HDFC Bank Customer Assistance
            HFDC Bank is holding my amount every month around 2000 to 3000 INR through Mi revenue through GEFU. Im unable to understand what are those and why they are holding and deducting the amount every month...

            Request to please help...
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              J
              from Vasai-Virar, Maharashtra
              Apr 7, 2020
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              Resolved

              Hi team,

              I had raised the order number [protected] on 27-jan-20. Its been more than 2 months. As per the hdfc this issue should have been resolved in 14 working days. Hdfc doesn't have the credit card on call support it is directing me to voicemail and there is no option for this issue.
              With the current situation when i am loading the complaint online on customer grievance for nodal officer i fill the details and on submission i get error message "this page can't be displayed. Contact support for additional information. The incident id is:[protected]."

              Kindly resolve the order number [protected] and process the amount to my bank account linked.
              May 15, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 14, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We are fully sensitized to the comments expressed with regard to your credit card and same has been taken up for an appropriate review. We request you to write to us at http://bit.ly/38oyXH6 for further assistance in this regard.

              -Nadia
              HDFC Bank Customer Assistance
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                A
                Amit poswal
                Apr 7, 2020
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                Address: Imaliyaka, greater noida Gautam Budha nagar (UP)

                I pay my installment through the paytm after sometime i recive message thant my insrallemt failed due to bank issue and the payment failed date is 03/04/2020 till now i not recive my money back .i request to u please refund my money urgently
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                  N
                  Nandeesh N kundar
                  Apr 7, 2020
                  Resolved
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                  Resolved

                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2013 without my concern on date:31/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                  Oneassist relationship number : 6616400
                  Name :- nandeesha n
                  Credit card number ending :- 2013
                  Apr 16, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Apr 07, 2020
                  Updated by Nandeesh N kundar
                  Please resolve this issue..
                  Apr 16, 2020
                  Updated by Nandeesh N kundar
                  Hi sir/madam,

                  I already requested you to cancel my one assist membership. i didn't get refund till now. Please verify
                  Dear Nandeesha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                  Dear Nandeesha, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.
                  Nandeesh N kundar's [Complaint's author] reply, Apr 15, 2020
                  Hi sir/madam,

                  I already requested you to cancel my one assist membership. i didn't get refund till now. Please verify
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                    M
                    Messi08
                    Apr 7, 2020
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                    Hi all,

                    I have sent email to hdfc (Customerservices. [protected]@hdfcbank.com) which was initially shared with the customer care team of hdfc. However, it's been more than 6 months where i have to been contacting to hdfc by phone and email but no response.

                    When i talk to customer care via phone, they states that back-end team would contact you and no one and on top of that when i asked the customer care agent to connect the call to supervisor or manager and they denied. When i had an accident and was unable to pay the dues for 3 months then they called 15 -20 times in a day and now they are not even responding and on top of that even after doing the settlement i still get messages to pay my dues, which i'm unable to understand as i do have have all the payment transactions and the settlement letter which was sent by hdfc.

                    Please help me to get the no objection certificate for the settlement that was done on my hdfc bank credit card..

                    I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

                    Name : mahim dheeren
                    Credit card number : [protected]
                    Pan no. : clspd8718h
                    Email : [protected]@gmail.com
                    Phone no. : [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    Apr 07, 2020
                    Updated by Messi08
                    Also I have been going through this problem from last 6 months or more than where HDFC is unable to help me out or provide any kind of resolution due to which I'm now complaining to Consumer forum with a hope that my concern can be taken care off and can get my issue resolved. Please help
                    Verified Support
                    Apr 08, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are fully sensitized to the comments expressed with regard to your credit card. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

                    -Nadia
                    HDFC Bank Customer Assistance
                    Apr 10, 2020
                    Updated by Messi08
                    Hi Nadia,

                    Thank you for replying. I certainly do understand the situation going on, however if i would have got any resolution using HDFC online banking and mobile services i would have never posted over here to get a resolution. I would really appreciate if you guys can help me out and i understand that you guys would require some time and that's fine but please share the resolution as quickly as possible.

                    Regards,
                    Mahim
                    May 24, 2020
                    Updated by Messi08
                    Hey this case is not resolved and i haven't got my resolution, so dnt close the case please. Also, i need an update for mu NOC LETTER
                    May 27, 2020
                    Updated by Messi08
                    Hi do we have any update for the same.
                    May 31, 2020
                    Updated by Messi08
                    Hi is there any update. Please reply
                    Jul 18, 2020
                    Updated by Messi08
                    Hi is there someone looking and following up the case. Please help
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                      H
                      Harshpreet Singh Rathor
                      Apr 6, 2020
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                      I added money to my paytm wallet which were subsequently not added to my wallet but were deducted from my account. I received a message to be refunded the money within 7 days but did not receive it yet and the period has expired. I request you to check when the amount ₹600 will be refunded back to my account.
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                        B
                        bathmanki
                        Apr 6, 2020
                        Resolved
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                        Resolved

                        Address: Ludhiana

                        Respected sir
                        This complaint is not against any employee of hdfc bank. This problem is not solved by you i already tell you in april 2019. You promise with me for solve it immediately but no any action done by you till date. Problem is that my subsidy is not refund by your bank from when i opened my account which is since july 2018. I paid interest and rotation cc on time. Plz solve my problem as immediately as possible. Thanks sir.
                        May 15, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 14, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We request you to write to us at grievance.[protected]@hdfcbank.com from your registered email id along with complete details of your query for further assistance.

                        -Nadia
                        HDFC Bank Customer Assistance
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                          Anikesh Banik
                          Apr 6, 2020
                          Resolved
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                          Resolved

                          I have cancelled a order on flipkart, i immediately got a msg from hdfc that

                          Ur transaction on HDFC Bank DEBIT/ATM Card ending 2662 for Rs. 3212.40 has been credited/reversed by BOOKMYSHOW on[protected]:12:16:36

                          Now it's more then 48 hours but till now it's not credited in my account.
                          Apr 6, 2020
                          Complaint marked as Resolved 
                          Verified Support
                          Apr 14, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Request you to kindly check your account balance. The amount has been credited to your account on[protected].

                          -Nadia
                          HDFC Bank Customer Assistance
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                            M
                            Mohammed Asrar
                            from Chennai, Tamil Nadu
                            Apr 6, 2020
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                            Address: 600003

                            Hello Team,

                            I have requested for EMI Moratorium for my Personal loan EMI..

                            But still amount is debited from my account.

                            Attached email copy which i am requesting for past more that two days..

                            Please have a look quick look.

                            Regards,
                            Mohammed Asrar
                            Cell : [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 09, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,


                            Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home!



                            -Manoj

                            HDFC Bank Customer Assistance
                            Apr 17, 2020
                            Updated by Mohammed Asrar
                            Hello Team,

                            Still i am not received any payments regarding my Moratorium request which i did..

                            Customer Id : 41718034
                            Loan Number : 99303836
                            Also requested you to please confirm me for my personal loan EMI Moratorium has been activated or not?
                            Please have a look on this.

                            Your EMI of Rs.11653 on HDFC Bank loan a/c no. 99303836 is due on 06-Apr-2020. Download http://bit.ly/2gOS9oO or Log in http://bit.ly/1cqqRYm to know more.
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                              S
                              Sam@1609
                              Apr 6, 2020
                              Resolved
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                              Resolved

                              Address: Musco colony bachelor hostel

                              Dear Sir/Mam,
                              My self Self Surendra Sharma and I have a account in HDFC bank, my frnd has deposited 10000rs to my account due to Lockdown but unfortunately 7392rs has been hold by your bank in GEFU .
                              So you please release my money because I want to do some work please.
                              May 9, 2020
                              Complaint marked as Resolved 
                              Verified Support
                              Apr 08, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch.

                              -Nadia
                              HDFC Bank Customer Assistance
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                                G
                                Gaurav1002
                                Apr 6, 2020
                                Resolved
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                                Resolved

                                I had bought i phone 11 in nov 2019 in mumbai and used hdfc debit card to make the payment. I was told that as per the scheme offer i will get 6000 rs cashback in 120 days. Same was printed on the receipt i got from the swipe machine when i made the payment using the debit card. But even after 120 days i have not got any cash back.

                                I have contacted hdfc but they have not reverted to my query. My transaction was done on 19 nov, 2019 with below details
                                Transaction id [protected] aid: a[protected]; tsi:f800
                                May 8, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 06, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  G
                                  ganesh_kumar96
                                  Apr 6, 2020
                                  Resolved
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                                  Resolved

                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 2599/-from my credit card number ending with 9141 with my concern on date:21/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2599/-

                                  Oneassist relationship number : 10322826
                                  Name :- m ganesh
                                  Mobile no. :- [protected]
                                  Credit card number ending :- 9141
                                  May 14, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Apr 10, 2020
                                  Updated by ganesh_kumar96
                                  dear mam/sir

                                  rs of 2599/- debited from my credit card to one assist plan

                                  pls refund my money back to credit card no ending with 9141

                                  i didn't like to use one assist membership

                                  pls cancellation my membership in one assist

                                  thanking you
                                  Verified Support
                                  Apr 13, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have reviewed your comments expressed and request you to contact One Assist directly in the Toll free numbers as mentioned below and our Phone Banking Officers will be glad to assist you on cancellation. Alternate No.[protected] or write to [protected]@oneassist.in.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Dear Ganesh, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                                  Dear Ganesh, As per the update received from the team, our executive spoke to you. Your refund has been initiated and the same shall be reflected in your account within 4 - 5 working days. Your patience is highly appreciated - Swarali, Team OneAssist.
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                                    D
                                    dinesh13raj0408
                                    Apr 6, 2020
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                                    Address: Chennai

                                    Cancellation of one assist membership
                                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 4512 without my concern on date:04/04/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                                    Dinesh raj
                                    Mobile: [protected]
                                    Transaction date 04/04/2020
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    I had purchased iPhone 11 on 3rd December 2019 and I have not received my cashback of ₹6, 000 and I bought the iPhone 11 for 64, 900 on complete swipe from my hdfc debit card, it’s more than 120 days now.
                                    Dear Dinesh, We were unable to find your case with the provided details. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.
                                    Your team asking me about a credit card details. Card number validity back side number also..
                                    But the bank side strictly says don't share this anybody...
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                                      Dikus143
                                      Apr 5, 2020
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                                      Address: Meghpar Borichi

                                      My limit is decreased whts issue i have been in prblm trouble facing in this covid 19 time my limit decrease suddenly first it was 150000 and now its 65000 then why uh do this pls make sure about my complaints and i m not facing trouble some situation in covid 19 due to this worry plz solve this fast regarding to this issue of my credit card and say why hdfc bank reduced my limit
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 14, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We wish to inform you that credit limit assigned on your card is reviewed periodically based on usage and payment pattern on the card account. Hence we regret our inability to accommodate your request in this regard. For further clarification, we request you to contact our Phonebanking officers at https://bit.ly/34zupfz for further assistance in this regard.

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Apr 14, 2020
                                      Updated by Dikus143
                                      I want my credit limit back sir can uh please back my limit in this corono its not fair to lost limit i want my limit back as soon as possible
                                      Apr 14, 2020
                                      Updated by Dikus143
                                      can u get my limit back fastly nd due to corono ur represented officers are not ttalking
                                      An amount of 2308 /- has been hold by bank against MiRevenue gefu.I don't know why.please resolve as soon as possible .
                                      I have purchased an iphone 11 on 16/12/2019 but haven’t received ₹6000 cash back. Kindly advise On the same
                                      An amount of Rs 754.51 Has been deducted from my account by narrating MCTF from Olymptrade. So it is deducted wrongly I want this resolution asap.
                                      Utr ref no.[protected]
                                      i got a payment link from the merchent stating that you are the reward of rupees 4900/- by mistake i have paid the amount and money got deducted from my account kindly do need full and refund my amount
                                      Hi I brought iPhone jan 2020 on offer of 6000 cashback on HDFC card till now I haven’t received the amount.Tried to contact store they are saying I need contact bank for the payment of cashback.Even I haven’t got any response from HDFc bank .
                                      Dear Sir/madam
                                      Please let me know I am apply the PF. I already send the form for pf but nobody reply me. kindly send my pf as soon as possible. PLZ HELP ME .

                                      NAME:- GOKUL SONAR
                                      EMP. Code -:206774
                                      EMAIL-:[protected]@MAIL.COM
                                      MOB;- [protected]
                                      PF AC NO:[protected]
                                      Mem ID :- MHBAN[protected]
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