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HDFC Bank Complaints & Reviews

2.9
Updated: May 26, 2026
Complaints 32952
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18420
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V
Vanshuka Punj
Apr 8, 2020
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This is vanshuka sharma from nabha, punjab.

I didn't get any call from one assist executive to renew one assist membership.

But todat i got a message from your bank that
Your bank a/c *4302 will be debited for rs.1450 towards payment of hdfcbank creditcard ending 8894 on 11/apr/2020. Kindly ignore if paid.

Please deactivate this membership and don't debit this money from my account. Please don't forcefully activate this plan.
Aug 9, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Dear Vanshuka, We were unable to find your case with the provided details. Kindly share your Membership Details on this link: https://www.research.net/r/CLC3YPM so that we can assist you accordingly - Swarali, Team OneAssist.
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    T
    Thiru fz
    from Delhi, Delhi
    Apr 8, 2020
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    Due to covid issue couldn’t able to maintain my account properly by ur hold my fund 1186 rs wt the hell is going on rbi say ur emi postponded to 3month bt still Ecs process as been process every day
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      A
      amit8527
      Apr 8, 2020
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      Address: Gonda
      Website: www.hdfcbank.com

      Flipkart refund Amount 7950 26 March credit but Amount not credit my Account.plz help me
      Holder: AMIT KUMAR TIWARI
      Account Number: [protected]
      IFSC: HDFC0001901
      Branch: GONDA
      Flipkart refund reference no 596124 plz help me.
      Show screen shot
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        M
        M Lepcha
        Apr 7, 2020
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        I was supposed to get a cashback of 7000 on a HDFC cashback offer within 3 months on a purchase of iPhone 11. I still have not received the cashback and its over 4 months now. I bought the iPhone 11 on 8th Dec, 2019. Sales invoice attached.
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          C
          chand suraj
          Apr 7, 2020
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          Address: Delhi jasola vihar

          Pradeep Kumar: Funds on Hold
          Account Number: [protected]
          As on Date: 7 Apr 2020
          Amount Held By
          HDFC Bank (for MiREVENUE HOLD THROUGH GEFU): ₹587.16
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            J
            Jagdish_1486
            Apr 7, 2020
            Resolved
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            Resolved

            Dear sir,
            With reference to saving bank account in hdfc bank vide no. [protected], i am account holder with this bank and today dated 07.04.2020, debited my emi for rs 23525/- for which i have requested earlier for deferment as by opting morotarium benefit provided by bank and now unable to get my available balance in correct way, kindly remove debit lien in this account and acknowledge the same in my email id as [protected]@gmail.com or sms at my registered no. [protected].
            May 15, 2020
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 08, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

            -Nadia
            HDFC Bank Customer Assistance
            I purchased iphone 11 on 30th dec its been 3 months I didn’t received my ₹6000 cashback I want urgent help!!
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              S
              Souvik77710
              Apr 7, 2020
              Resolved
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              Resolved

              There is an amount being held by bank itself since very long time.
              There is regular transaction in my account every month.
              Bank employees also couldn't give proper resolution.
              Request release the fund immediately and give the proper clarification for hold the amount.

              Account holder: souvik paul
              Account number: [protected]
              Ifsc: hdfc0000028
              Branch: raghunathpur
              Mmid:9240188
              May 15, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Apr 14, 2020
              Updated by Souvik77710
              No feedback received
              Verified Support
              Apr 14, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              We would like to inform you that there is a outstanding charges [AMB, Insta alert etc...] on your account to be recovered.
              Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.For further assistance on your outstanding charges we request you to visit your account branch. Please feel free to write to us using below URL further assistance https://bit.ly/2Lzhyn3. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

              -Nadia
              HDFC Bank Cusomer Assistance
              Need urgent attention here, yesterday I did imps transaction through net banking from HDFC TO SBI.

              Amount got debited while the amount didn't got credited to benificiary account showing status as PROCESSOR DOWN while checking the status of IMPS transaction in HDFC.

              Kindly help.
              sidhdfc's reply, Apr 2, 2020
              Need to understand how long will it take to get the refund.
              ALERT:Rs.199.00 spent via CREDIT Card xx6709 at AMAZON1258399 on[protected]:16:24:39 without PIN/OTP.Not you?Call [protected].

              This transaction is not initiated by me. Please refund my amount
              I submitted on line fast tag application no -HFR01558454 on[protected] & paid Rs 500/- (total fee as required ). SMS dt[protected] confirmed successful recharging & issue but the same has not been received by me so far .Kindly check up the matter & intimate accordingly .
              Thanking you,
              Yours sincerely,
              ( Hukam Chand Saini )
              hu1948's reply, Apr 1, 2020
              subject - HDFC BANK -non-receipt of fast tag of car no- HR 02AT3366 .
              -Other matter remains same as already submitted .
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                P
                Praju97
                Apr 7, 2020
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                Resolved

                My train got cancelled due to covid19 hence i got message from hdfc bank ur transaction on hdfc bank debit/atm card ending xxxx for rs. 1525.00 has been credited/reversed by indianra3472086 on[protected]:18:03:56 but money is money not added to my account and i checked bank statement transaction is not reflected please help me to get my money back as i have too many transaction like this
                May 12, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 08, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                -Anay
                HDFC Bank Customer Assistance
                Funds on Hold
                Account Number: [protected]
                As on Date: 2 Apr 2020
                Amount Held By
                HDFC Bank (for MiREVENUE HOLD THROUGH GEFU): ₹617.59

                Why they hold, relase it
                I have bought iPhone 11 from Credit card on which offer of 6000 cash back is there.
                i Still haven't received Cashback on my card.
                Please help me with this.

                Have paid 1st EMI also
                Why i have been charged in below txn without my notice. Could you please let me know at the earliest.

                Dc intl pos txn markup+st[protected] charged 610.84
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                  V
                  viru.malagi
                  Apr 7, 2020
                  Resolved
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                  Resolved

                  Hello hdfc team

                  I have applied for emi moratorium for my two personal loan emis

                  But this month i. E on 07.04.2020 emi amount is debited from my account.

                  Loan account & emi moratorium request reference number given below for your reference

                  Loan account number : 63979126 & 96303773
                  Reference numbers : dmo[protected] & dmo[protected]

                  Please check & revert back/refund.

                  Thanks,
                  V. K. Malagi.
                  Apr 20, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Apr 10, 2020
                  Updated by viru.malagi
                  I am waiting for your replay. Please resolve my problem ASAP.
                  Verified Support
                  Apr 15, 2020
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Thank you for writing to us. In case, details provided by you were accurate and your EMI moratorium request has been successfully registered, we will refund the EMI deducted by 17th April 2020. Thank you for your patience. Stay Safe. Bank from Home!

                  -Manoj
                  HDFC Bank Customer Assistance
                  Apr 18, 2020
                  Updated by viru.malagi
                  Today is 18.04.2020 and deducted EMI is not yet credit. Please check & revert.
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                    S
                    suraj rout
                    Apr 7, 2020
                    Resolved
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                    Resolved

                    Dear sir

                    I had applied for moratorium since 2nd april 2020 and my moratorium request was successful but still my emi got deducted from account without even noticing me or informing me.

                    These are my details below

                    Loan no : 39814267

                    Reference no :
                    Dmo[protected]

                    Loan amount/emi : 12995
                    Apr 8, 2020
                    Complaint marked as Resolved 
                    I want my money to be reverted back to my account before 10the April 2020
                    HDFC Bank customer support has been notified about the posted complaint.
                    Apr 17, 2020
                    Updated by suraj rout
                    As discussed, my money is not refunded till now pathetic service
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                      S
                      SANIL MOHAN
                      Apr 7, 2020
                      Resolved
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                      Resolved

                      Hi i did a recharge of 599 to my vodafone number from my registered payzapp account [protected]. The amount got deducted and the transaction shows success but my number is not recharged yet. Can't contact customer support also no proper response also on the mail.

                      Request your support to get my money refunded back

                      Regards,
                      Sanil
                      Apr 7, 2020
                      Complaint marked as Resolved 
                      No resolution. The recharge took.place after 5 6 hours
                      HDFC Bank customer support has been notified about the posted complaint.
                      Apr 07, 2020
                      Updated by SANIL MOHAN
                      The recharge happened post 5 6 hours
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                        B
                        Bijay31
                        Apr 7, 2020
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                        deduction of rs 177

                        Stating as INTER-BRN charges including GST, Rs 177/- has been deducted from my account on 7th of April 2020.
                        My Customer Id is 69655870.
                        HDFC Bank, Salt Lake, Secror V.

                        Kindly refund my money as soon as possible. Thanks....
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                        A
                        Asha Diyash
                        Apr 7, 2020
                        Resolved
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                        Resolved

                        Address: Hdfc bank cmh road indiranaga
                        Website: Hdfc

                        Respected sir/madam
                        I am ashalatha m. S here my complaint is that i had obtained a loan for 2 wheeler from hdfc bank for 3 years 1872/_ which was obtained on 4.4.2017which cum to end on 4.4.2020 the hdfc bank had deducted a money from my account without sending single message, the bank number was not sufficient to call and customer care is not responding at all... Without communication of our problem how v people get to know kindly help out from this issue, and on5.4.2020 i got a message from the bank stating that (Caution! To defer your emi under moratorium, hdfc bank will never ask for top.
                        +1 videos
                        May 17, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                        -Anay
                        HDFC Bank Customer Assistance
                        I have made recharge for my DTH of Videocon it has shown as successful but my recharge has not been completed.
                        Make it recharge for refund my amount thank you

                        Mobile number[protected]
                        I ordered stuff on beauty bay using hdfc debit card. and subject to certain conditions the order failed due to non payment of taxes and they refunded the order amount to my account on 23/03/2020 but its almost 10 days and we have not received it yet into my account. please to the needful.
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                          O
                          obito
                          Apr 7, 2020
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                          Cancellation of one assist membership
                          I am an hdfc bank credit cardholder. The bank has auto debited rs. 1399/- from my credit card number ending with 0790 without my concern on date: 04/4/2020.

                          I am not interested in this service and don't want this membership anymore.

                          So please cancel the membership and refund this debited amount of rs.1399/-

                          Oneassist relationship number: 6638003
                          Name :- obito uchiha/akash padole
                          Mobile no. :- [protected]
                          Credit card number ending:- 0790
                          HDFC Bank customer support has been notified about the posted complaint.
                          Apr 16, 2020
                          Updated by obito
                          I still haven't received refund yet. It's been 9 days. I got a successful message of cancelation, now where is the refund. Please check.
                          Dear Akash, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                          Thanks for reply,

                          I’m still waiting for further assistance.
                          Dear Akash, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.
                          Please revers my balance

                          My PayZapp Card [protected]
                          Recharge Tata sKY dth id [protected] Rs 200 wrong recharge
                          so, cancel my recharge
                          HDFC Bank Customer Care's response, Apr 8, 2020
                          Verified Support
                          Dear Customer,

                          We're here to help. Kindly share with us on the below link http://bit.ly/2aJ9wGW your registered contact details and transaction details with the ref ID PZ080420-11 in the comment box for us to track it.

                          -Anay
                          HDFC Bank Customer Assistance
                          HFDC Bank is holding my amount every month around 2000 to 3000 INR through Mi revenue through GEFU. Im unable to understand what are those and why they are holding and deducting the amount every month...

                          Request to please help...
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                            J
                            from Vasai-Virar, Maharashtra
                            Apr 7, 2020
                            Resolved
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                            Resolved

                            Hi team,

                            I had raised the order number [protected] on 27-jan-20. Its been more than 2 months. As per the hdfc this issue should have been resolved in 14 working days. Hdfc doesn't have the credit card on call support it is directing me to voicemail and there is no option for this issue.
                            With the current situation when i am loading the complaint online on customer grievance for nodal officer i fill the details and on submission i get error message "this page can't be displayed. Contact support for additional information. The incident id is:[protected]."

                            Kindly resolve the order number [protected] and process the amount to my bank account linked.
                            May 15, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 14, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are fully sensitized to the comments expressed with regard to your credit card and same has been taken up for an appropriate review. We request you to write to us at http://bit.ly/38oyXH6 for further assistance in this regard.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              A
                              Amit poswal
                              Apr 7, 2020
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                              Address: Imaliyaka, greater noida Gautam Budha nagar (UP)

                              I pay my installment through the paytm after sometime i recive message thant my insrallemt failed due to bank issue and the payment failed date is 03/04/2020 till now i not recive my money back .i request to u please refund my money urgently
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                                N
                                Nandeesh N kundar
                                Apr 7, 2020
                                Resolved
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                                Resolved

                                I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2013 without my concern on date:31/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                                Oneassist relationship number : 6616400
                                Name :- nandeesha n
                                Credit card number ending :- 2013
                                Apr 16, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Apr 07, 2020
                                Updated by Nandeesh N kundar
                                Please resolve this issue..
                                Apr 16, 2020
                                Updated by Nandeesh N kundar
                                Hi sir/madam,

                                I already requested you to cancel my one assist membership. i didn't get refund till now. Please verify
                                Dear Nandeesha, We are sorry for the inconvenience caused. We have forwarded your case to the concerned team. Please allow us some time and we will get back to you - Swarali, Team OneAssist.
                                Dear Nandeesha, As per the update received from our team, our executive spoke to you. As requested, your membership cancellation is processed and refund for the same will be credited in your account within 4-5 working days - Swarali, Team OneAssist.
                                Nandeesh N kundar's [Complaint's author] reply, Apr 15, 2020
                                Hi sir/madam,

                                I already requested you to cancel my one assist membership. i didn't get refund till now. Please verify
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                                  Messi08
                                  Apr 7, 2020
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                                  Hi all,

                                  I have sent email to hdfc (Customerservices. [protected]@hdfcbank.com) which was initially shared with the customer care team of hdfc. However, it's been more than 6 months where i have to been contacting to hdfc by phone and email but no response.

                                  When i talk to customer care via phone, they states that back-end team would contact you and no one and on top of that when i asked the customer care agent to connect the call to supervisor or manager and they denied. When i had an accident and was unable to pay the dues for 3 months then they called 15 -20 times in a day and now they are not even responding and on top of that even after doing the settlement i still get messages to pay my dues, which i'm unable to understand as i do have have all the payment transactions and the settlement letter which was sent by hdfc.

                                  Please help me to get the no objection certificate for the settlement that was done on my hdfc bank credit card..

                                  I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

                                  Name : mahim dheeren
                                  Credit card number : [protected]
                                  Pan no. : clspd8718h
                                  Email : [protected]@gmail.com
                                  Phone no. : [protected]
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Apr 07, 2020
                                  Updated by Messi08
                                  Also I have been going through this problem from last 6 months or more than where HDFC is unable to help me out or provide any kind of resolution due to which I'm now complaining to Consumer forum with a hope that my concern can be taken care off and can get my issue resolved. Please help
                                  Verified Support
                                  Apr 08, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are fully sensitized to the comments expressed with regard to your credit card. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests, you may also use our NetBanking and Mobile Banking services.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  Apr 10, 2020
                                  Updated by Messi08
                                  Hi Nadia,

                                  Thank you for replying. I certainly do understand the situation going on, however if i would have got any resolution using HDFC online banking and mobile services i would have never posted over here to get a resolution. I would really appreciate if you guys can help me out and i understand that you guys would require some time and that's fine but please share the resolution as quickly as possible.

                                  Regards,
                                  Mahim
                                  May 24, 2020
                                  Updated by Messi08
                                  Hey this case is not resolved and i haven't got my resolution, so dnt close the case please. Also, i need an update for mu NOC LETTER
                                  May 27, 2020
                                  Updated by Messi08
                                  Hi do we have any update for the same.
                                  May 31, 2020
                                  Updated by Messi08
                                  Hi is there any update. Please reply
                                  Jul 18, 2020
                                  Updated by Messi08
                                  Hi is there someone looking and following up the case. Please help
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                                    Harshpreet Singh Rathor
                                    Apr 6, 2020
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                                    I added money to my paytm wallet which were subsequently not added to my wallet but were deducted from my account. I received a message to be refunded the money within 7 days but did not receive it yet and the period has expired. I request you to check when the amount ₹600 will be refunded back to my account.
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                                      bathmanki
                                      Apr 6, 2020
                                      Resolved
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                                      Resolved

                                      Address: Ludhiana

                                      Respected sir
                                      This complaint is not against any employee of hdfc bank. This problem is not solved by you i already tell you in april 2019. You promise with me for solve it immediately but no any action done by you till date. Problem is that my subsidy is not refund by your bank from when i opened my account which is since july 2018. I paid interest and rotation cc on time. Plz solve my problem as immediately as possible. Thanks sir.
                                      May 15, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 14, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We request you to write to us at grievance.[protected]@hdfcbank.com from your registered email id along with complete details of your query for further assistance.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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