[Resolved] HDFC Bank — Extra Finance charges on credit card bill

Vegulla Rambabu

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh
Website:	www.hdfcbank.co.in

Hi,

I had to pay my credit card bill on or before 25th Dec 2016. I paid the total amount except Rs 225. But in the next month (5th Jan 2016) bill I saw 4500 Finance charges. When I spoke to customer care there was no response and the calculations they give me are invalid.

They sent me an xl shet with the calculation which are not justified at all.

I contacted the customer services of HDFC over email and there is no response from there as well. They copy paste a message all the time whenever I ask the resolution.

I'm attaching the images here.

Please help me in getting this issue resolved.

Thanks
Rambabu

+2 photos

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May 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

HDFC Bank Customer Care's response Dear Customer,

we note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.

You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

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