HDFC Bank — fastag not received and account getting debited.

anil_w

Address:

Bangalore, Karnataka

I had applied for fastag with hdfc bank and received the customer/wallet id on 28-dec. But till today 27-jan-20 did not receive the kit. Also noticed that from 15-jan, amount is getting deducted from my fastag wallet. Now the account is in negative balance. I have sent multiple emails and called the hdfc fastag call center, but there is no positive response from them. I have complained to them on 15-jan when first time amount was deducted from my account. I sent complete details photo copy of sms for all transactions on 18-jan. Still there is no response, i don't even have a complaint id from them where i can track my complaint. Every time i call the call center, i have to explain the issue from beginning. As a result of this now my account/vehicle is backlisted for going in negative balance in fastag.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Jan 30, 2020

Updated by anil_w I have sent multiple emails and did not receive even a single response till date.

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Comments

anil_w

As mentioned I have emailed to the mentioned id on 15-jan and 18-jan as well, but no response till date.

vertogaurav

I got a message saying in nit that your credit card has been used without using otp for Rs 999 on Amazon1258399

Vrushabh Jain

I am paying my gst every time ... so they cut it from my HDFC BANK account... even I don’t know what is it

Obaid Ur Rahman Chishti

Dear concern,

HDFC Bank hold my 814 rs, don't know for what I tried to call centre agent but unable to connect.

[protected] HDFC Bank bhongir branch

Please resolve this issue

Nitesh Arora223

Hi,

I have applied for fast tag on 12 dec 2019 and still waiting for my fasttag to come all the money(500) has been deducted from account and I called 3timeand still the issue is mot resolved they are saying that system is slow please call after 1 hour

Please help my wallet id is [protected]