[Resolved]  HDFC Bank — fastag service

Bank provide fastag service and post sales there is no support.
I have lost my tag id (34161fa8203288ac037bcc40) after windsheld as broken and replaced.

I have been trying to contact bank service to deactivate but no response over email or phone.

Phone[protected] not working for past 2 months.
Email - support. [protected]@sahaj.co.in - no response.
Email - fastag. [protected]@insolutionsglobal.com - no response.

Only if i deactivate i can apply a new one. All i want is to deactivate the tag.

Also tried from fastag. Hdfcbank.com online service request to suspend but no response. Please help me get this resolved.
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Jan 10, 2020
Complaint marked as Resolved 
Needed to reach out to [email protected] get this resolved after multiple follow-up. Really bad service with HDFC Fastag.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2019
HDFC Bank Customer Care's response
Dear Customer,

We regret any inconvenience you may have faced, request you to forward us the email sent on grievance.[protected]@hdfcbank.com for any further assistance.

-Nadia
HDFC Bank Customer Assistance
Dec 04, 2019
Updated by VijayaRani1
Dear Nadia,
I have sent an email subject "Fastag Service and to deactivate Fast TAG." to grievance.[protected]@hdfcbank.com. Please do the Needful to deactivate the same.

Thanks,
Dec 16, 2019
Updated by VijayaRani1
Hi Nadia,
I have sent and email to the mentioned email address but have not seen any progress or response.

Email Referrence HBL=[protected].

Thanks,
Complaint comments 

Comments

Dear team,

I would like to inform you that 471.26 Rs amount has been detected from amount . I have attached the photo for your reference .kindly return the amount back .

Customer ID[protected]

Regards
Waliullah Kazi
[protected]

My account has a hold balance although i have cleard my personal loan emi and credit card bill. Account no [protected]
IFSC code HDFC0000014

I have hdfc fast tag and the number till free[protected] I am trying from last 10 days 10 hour per day but not able to connect number is always busy .
Not able to recharge as don't have wallet id

Sir, My UPI ID is [protected]@okhdfcbank. I was paid wrong credit Rs.5200 on 26/11/2019 to UPI ID : [protected]@okhdfcbank. Linked mobile No [protected] . But that person not attending my call and not replying SMS also. So kindly help me to get refund my amount. Transaction ID[protected]

I have applied for hdfc fastag on date 28th nov- two times and payment done through my HDFC credit card .Ffor each transaction Rs 500 were deducted (Rs 1000 total) . Error came on final page. Please help on this my customer Id is[protected] .
Neeraj Sengar 2019's reply, Dec 3, 2019
No Reply since 28 Nov, Please reply ASAP .
I have account in HDFC bank past 10 years. I apply the Fastag online from HDFC Fastag portal(https://v1.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html). Still i did not received the Fastag RFID slip.

I experienced the site very very worst response and not for user friendly.

Please take the immediate action.
As it was more than 10 day still no not recieved my hdfc bank fast tag.
My hdfc fasttag reference Number is HFR425125.
I have applied for Fastag on 28th November but still I have not recive.
When can I expect it as I need it Urgently.
I have not received Fast tag wallet ID, due to which I am not able to recharge. I have not received any welcome kit. whenever I am calling customer care from past 15 days it is not reaching or is Budy tune.

Please support

Thanks
Sheel

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