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Updated: Dec 16, 2025
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R
Raman88
from Delhi, Delhi
Dec 4, 2019
Resolved
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Resolved

Address: HNO 45 HARI ENCLAVE WARD NO 2 MUNDI KHARAR, Mohali, Punjab, 140301

I have applied for hdfc bank fastag on 28/11/2019 and remitted rs.500/- by credit card.

I have received an email message stating that your fastag has been issued successfully on dated[protected]. My customer id is[protected].

Till date, i have not received the fastag. I am unable to contact them by email nor toll free number. You are requested to send the status of delivery of my fastag.

Raman
S/o gian chand saini
Jan 10, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2019
HDFC Bank Customer Care's response Dear Customer,

Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the application details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance
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    V
    Vagesh Thukran
    from Delhi, Delhi
    Dec 4, 2019
    Resolved
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    Resolved

    My fastag reference no is hfr 793651 i want to know status for my fastag its took one whole week.

    So please send my fasttag on urgent basis. This is not good for reputed hdfc goodwill.
    Please resolve. We are suffering o toll plaza so do it needfully i have good experience with hdfc and i hope you take my complaint on priority and resolve the error by today.
    Jan 12, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 07, 2019
    HDFC Bank Customer Care's response     Dear Customer,

    Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

    -Anay
    HDFC Bank Customer Assistance
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      O
      oadivin
      from Chennai, Tamil Nadu
      Dec 4, 2019
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      Address: Mumbai City, Maharashtra

      I have been an hdfc customer for the past 8 years. 5 days ago i applied for fastag via hdfc portal by uploading all the required documents. Payment of 500/- was done through my hdfc credit card. I got the reference number (Hfr780062) as sms but i have not received any email with the application details. The customer care number which they provided in portal is of no use. There is no way to track the status
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 06, 2019
      HDFC Bank Customer Care's response       Dear Customer,

      Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

      -Anay
      HDFC Bank Customer Assistance
      Dec 07, 2019
      Updated by oadivin       I have sent an email to the address mentioned by customer assistance and there is no response. There is no way to track the Fastag shipment.
      Dec 10, 2019
      Updated by oadivin       ### customer service by hdfc.

      Dec 10, 2019
      Updated by oadivin       I have ordered a new fastag from paytm. Not sure how to get my 500 back. I am going to close my savings and demat account in Hdfc anyway. Payback time for loot.
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        A
        Ankitmehta93
        from Rajkot, Gujarat
        Dec 4, 2019
        Resolved
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        Resolved

        Address: Rajkot, Gujarat, 360002

        Dear sir/madam,
        I had applied for the fastag through hdfc website. There was some error in the information updated and wanted to get it rectified, please advice where to get the details rectified as neither the toll free number is reachable nor the customer helpline desk. There is no response from the helpline email provided. The payment receipt says they'll get in touch with us on our registered email/mobile within 7 working days, but its already way past the due time mentioned by them.
        Jan 8, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 06, 2019
        HDFC Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused request you write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected] for correct along with correct & proof

        -Nadia
        HDFC Bank Customer Assistance
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          M
          Mani Bangalore
          from Chennai, Tamil Nadu
          Dec 4, 2019
          Resolved
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          Resolved

          I have ordered hdfc fastag through online. Its been nearly 10 days and i haven't received my fastag. I have called to that customer care number[protected] and its always busy. Also i sent mail to support. [protected]@sahaj.co.in, hdfc. [protected]@sahaj.co.in. But no one is responding. Its really not acceptable and that too from a reputed bank. Please help me in this matter.

          Hdfc ref no: hfr519992
          Jan 2, 2020
          Complaint marked as Resolved 
          Received the fast tag late. Hence closing this
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 06, 2019
          HDFC Bank Customer Care's response           Dear Customer,

          After submission of your application, you will receive your Tag within 7 working days.

          -Anay
          HDFC Bank Customer Assistance
          Dec 06, 2019
          Updated by Mani Bangalore           Thanks for your reply.
          But for your information, its been more than ten days still i didnt get. Please deliver the fastag or return my money to my account.
          View replies
          Thanks for your reply.
          But for your information, its been more than ten days still i didnt get. Please deliver the fastag or return my money to my account.
          Reply
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            H
            Himanshu_pawar
            Dec 4, 2019
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            Have applied hdfc fastag through online and made payment of 500 inr. The reference number of the application is hfr874425. I have uploaded signed copy of the final document and rc/driving license and since then there is no update.

            There is no way to contact hdfc fastag guys as the customer care number is out of service.

            I have been with hdfc for 9 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
            The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
            +1 photos
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 06, 2019
            HDFC Bank Customer Care's response             Dear Customer,

            We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS

            -Zubin
            HDFC Bank Customer Assistance
            Dec 18, 2019
            Updated by Himanshu_pawar             Thanks for your update, but it's been almost 15days but not received any update on this,
            This is really very poor service I feel now
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              K
              Kumaran raman
              from Thiruvananthapuram, Kerala
              Dec 4, 2019
              Resolved
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              Resolved

              fastag

              Address: House No.VI/641, AMRITA, Near Bank of India, Pirivusala, Chandranagar Post, Palakkad-678007, Palakkad, Kerala, 678007

              I have applied for hdfc bank fastag on 23/11/2019 and remitted rs.500/- by online payment. I have recived an email message stating that your fastag has been issued sucessfully. Your customer id is xxxxxxxx2919. Till date i have not received the fastag. I am a priviliged customer of hdfc bank for the past 20 years. I am unable to contact them by email nor toll free no. Since both are faulty. Such a poor service from hdfc bank never expected.br...
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              V
              Vikramy9
              from Mumbai, Maharashtra
              Dec 4, 2019
              Resolved
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              Resolved

              Hi i buy fast tag through hdfc bank online site on 30/11/2019.
              Application no. Hfr789329
              Got a msg from them that you will receive a mail in which pdf is there and fast tag whithin 7 day but not received mail and unable to track fast tag also.
              Tried to contact on [protected]
              And [protected]
              Both no are not connected 😡,
              Tried to call hdfc customer care but not received any information regarding this
              Jan 7, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 06, 2019
              HDFC Bank Customer Care's response               Dear Customer,

              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

              -Anay
              HDFC Bank Customer Assistance
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                N
                Nandana Bolla
                from Mumbai, Maharashtra
                Dec 4, 2019
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560093

                Hopeless customer service offered at cv ramannagar branch in bangalore. I was informed by the employee that account holders should visit the main branch for changing address and there is no facility to change the address online. I found this a big challenge for nre account holders to visit india to change address. This sounded so ridiculous and i questioned the employee. He was adamant that address change can be done only visiting the branch. The employee was more than happy to hand over a form to close the account rather than figuring out how he can help me.

                With this kind of service hdfc bank is bound to loose nri customers. Please train your employees customer service and customer retention. The employee didnt care for my account since my account is held in a different branch. Ridiculous attitude...
                Jan 10, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 06, 2019
                HDFC Bank Customer Care's response                 Dear Customer,

                Request you to share the complete address of Branch where you have visited as per web site.(ALONG WITH IFSC CODE)
                The complete address and contact details of our Branches are available on www.hdfcbank.com> Find your nearest > Branch.

                -Nadia
                HDFC Bank Customer Assistance
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                  S
                  srinivsp
                  from Bengaluru, Karnataka
                  Dec 4, 2019
                  Resolved
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                  Resolved

                  Address: 44,2nd cross Ramaih Layout, Bangalore, Karnataka, 560084

                  I had purchased 2 fast tags for my two cars namely celerio and ml 350 mercedez benz which was done on 29th november 2019

                  I have confirmation msg and fast application number hfr749864
                  And msg says i will receive pdf on my e-mail and fast tag with in 7days

                  And tried contacting the toll free mentioned[protected] but there is no connection at all

                  For which i have paid rs 1000/- both tags through online,

                  I am really wondering what could be the next or lost money

                  Please resolve this issue
                  Jan 5, 2020
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 05, 2019
                  HDFC Bank Customer Care's response                   Dear Customer,

                  Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

                  -Anay
                  HDFC Bank Customer Assistance
                  View replies
                  I applied for Fasttag through HDFC portal on 27th Nov. RS 500 was deducted from y credit card, after which there was no authetication / document shared to proceed. The toll free number is always busy. None from HDFC bank called for verification as shown in the portal.

                  There is no other route to connect to the bank for clairification.
                  Reply
                  HFR647377- Reference Number, as per the HDFC bank team once we complete the payment process we get a mail with fastag application...
                  Reply
                  Dear sir/madam,

                  I applied for hdfc fastag and i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
                  Also kindly provide the status of the fastag application with reference number HFR543976.
                  Reply
                  Hi I had purchased Fastag from HDFC and below is my application number HFR383522. Could you please let me know the status. The toll free numbers are eternally busy
                  Reply
                  Dear Sir,
                  I have applied online for Fastag but still I am waiting for it. Application reference is HFR380991.

                  Please do needful.

                  Dr. Manoj
                  Reply
                  FASTAG applied with payment of Rs.500/- on 7th Nov 2019, not received till date. No updation/intimation/tracking process of Fastag. Toll free number [protected] always becomes busy, which is too much irritating. Very poor services of HDFC.

                  [protected]
                  Reply
                  [protected] को फास्टैग के लिऐ hdfc फास्टैग से अप्लाई किया, 500/- एकाउंट से डेबिट भी ही गया लेकिन कोई भी आप की और से confermation मेसेज मिला नही है, HFR519367
                  Reply
                  I have applied hdfc fastag through online and made payment of Rs.500. The reference number of the application is HFR649132. I have uploaded the documents and still now there is no update.

                  There is no way to contact hdfc fastag customer care number. Always busy or not being attended.

                  When I will get the Fastag. Kindly update ASAP.
                  Reply
                  I have reveived a message from HDFC bank stating that. Mandate reference no() issued to ICICI Bank with some 3 lakh plus value for requency adho is received ...
                  What is it.. i haven't issued any payments.
                  Reply
                  Hi did a transaction of 80000 30 mins ago, amount deducted but not updated on the receiver side.

                  Hdfc bank please help urgently!!!

                  Ref no[protected]

                  Need this money for some urgent work.

                  Thanks,
                  Rahul Tejyan
                  Reply
                  Res sir i donot recive fastag card sms done u r fastag customers id but i do nt recive card how to drive car with out fastag card i
                  Reply
                  Hi
                  It's been 13 days since I ordered FASTAG and there is no response by customer care .
                  Their no is either busy or they won't answer 😡
                  You can call anytime in a day but you won't be attended. My reference no is HFR352113.
                  Reply
                  No status for the online payment paid for Fastag application reference number HFR383056.

                  Trying to reach the Toll Free number given in the website but no one is answering and it busy always and finally disconnects.

                  Help me with the status of my fastag with the above application number
                  Reply
                  Hi, I have created a registration request for buying Fastag and registeerd, uploaded required RC and the paid the money. My account has amount deducted. It said error at the end without any reference number and your customer care number is always busy and not sure what kind of customer care it is. Please process refund of my money.
                  Reply
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                    B
                    BASIL P ALIAS
                    from Thiruvananthapuram, Kerala
                    Dec 4, 2019
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                    I have loaded 12900 to my payZapp wallet. But now i cant transfer it to my other bank account. its saying 'Funds could not be transferred' and in error description its showing API Reject.
                    I need to transfer that amount to my other account. Please help me on this issue, its really urgent.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      M
                      Mohan Addanki
                      from Hyderabad, Telangana
                      Dec 4, 2019
                      Resolved
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                      Resolved

                      I have applied for fastag from hdfc website my ref no is hfr355536 on 12-nov-2019 my wallet has been created. Amount has been credited into wallet. But physical card is not sent to my address.

                      Customer care number provided is not getting connected. No information in banks about shipping status.

                      Please respond to me with status of my application and when will i get fastag its already 20 days.

                      Thanks
                      Mohan
                      Jan 7, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dec 05, 2019
                      Updated by Mohan Addanki                       Any update on this ticket?
                      Verified Support
                      Dec 06, 2019
                      HDFC Bank Customer Care's response                       Dear Customer,

                      Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

                      -Anay
                      HDFC Bank Customer Assistance
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                        K
                        Kumar411
                        from Bellary, Karnataka
                        Dec 4, 2019
                        Resolved
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                        Resolved

                        Address: KPHB Colony, Kukatpally, Hyderabad, Telangana, India, Hyderabad, Andhra Pradesh, 500072

                        I have made a transaction at reliance digital showroom on 29th august 2019 with hdfc debit card, when i made that transaction there was an offer 5% cashback will be received in 90 days. It is now more than 90 days, till now i haven't any cashback. I am facing this issue not for first time, previously also cashback not received from hdfc bank. Please help me on this.
                        Jan 6, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 05, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                        -Nadia
                        HDFC Bank Customer Assistance
                        Verified Support
                        Dec 06, 2019
                        HDFC Bank Customer Care's response                         Dear Customer,

                        We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                        -Nadia
                        HDFC Bank Customer Assistance
                        View replies
                        Hi,
                        We regret the unpleasant experience you've had. Please call us on our toll-free number[protected]. You can also find out other customer relationship touch points using this link: https://bit.ly/2XbzWVB. Thank you.
                        Reply
                        I have applied for a Fastag online in the last week I have received a message but I am yet to receive d the sticker what is the issue why is it taking so much time to deliver a shipment. Please provide a solution at the earliest as I need it coz I am traveling this weekend.
                        You can check basis this number for further details [protected]
                        Reply
                        I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is HFR546211. I didn't received Fastag application pdf to my registered email id, unable to reach helpline desk phone.
                        I have not submitted any documents during the online application.
                        Reply
                        I am a HDFC credit card holder. The bank has auto debited Rs. 1899 from my credit card number ending with 1634 without my knowledge. Date:[protected]. i am not interested on this service. Please refund the debited amount.
                        Reply
                        My father is getting harrases getting calls from centre and then denying we are not calling and already made some payment please stop this [censored] i am going to pay not my father. He already asked to not call

                        He is getting calls on extension of his colleagues he is not able to work and job is on stake
                        Reply
                        I have applied for hdfc fastag have paid payment & money is also deducted from my bank account but after that website time session was over hence no futher response from bank no message no email
                        Reply
                        sam@91's reply, Nov 25, 2019
                        my refernce no is hfr525422
                        I have applied for the Fastag a few days ago. Toll free number is unattended, and no way to know the status of the issuance of Fastag.

                        Pathetic service from HDFC. Wish they pay attention/improve or shut down the operations.
                        Reply
                        I buy two fasttag from hdfc . both owner are different but i get message on one name and both are attached with one ID. Customere care no is worst and nobody pick phone . worst experience
                        Reply
                        Hi,

                        My HDFC credit card has expired and I'm waiting for the bank to provide me a new credit card. I'm unable to contact anyone from bank. Customer care call goes on IVR and gets disconnected. Please look into it on priority.

                        Regards,
                        Gnanavel
                        Reply
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                          D
                          Darshak K Patel
                          from Ahmedabad, Gujarat
                          Dec 4, 2019
                          Resolved
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                          Resolved

                          Address: 25 Ishwarkrupa Society Aslali, 382427

                          Hdfc bank fastag — application reference number: hfr347436
                          I have applied hdfc fastag through online and made payment of 500. On 9th november 2019 the reference number of the application is 347436.

                          There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

                          The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.
                          Further to this there is always a new excuse by customer care. Not able to find ombudsman number for the solution of this problem. Can anyone help on this??
                          Jan 8, 2020
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 06, 2019
                          HDFC Bank Customer Care's response                           Dear Customer,

                          Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                          -Anay
                          HDFC Bank Customer
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                            A
                            Anton Siromani
                            from Hyderabad, Telangana
                            Dec 4, 2019
                            Resolved
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                            Resolved

                            Address: Telangana, 500087

                            I applied for a fastag through hdfc bank on the 30th november. Reference no. Hfr798800.
                            As per the registration page i was to get a pdf registration to my registered mail id. Nothing has come as yet.

                            There is no way to check status as the phone number is not working.
                            Could someone let me know the status.

                            Hdfc netbanking site is also not working these days.
                            +1 photos
                            Jan 5, 2020
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 05, 2019
                            HDFC Bank Customer Care's response                             Dear Customer,

                            We wish to inform you that after the submission of your application, you will receive your Tag within 7 working days

                            -Anay
                            HDFC Bank Customer Assistance
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                              M
                              Madhusudhan Varadaraya Prabhu
                              from Bengaluru, Karnataka
                              Dec 4, 2019
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                              Address: 560064

                              I have been charged more for same day return journey. An extra amount of rs.45/- has been deducted from my fasttag account.
                              Also there is no local language (Kannada) option only hindi and english
                              Amount deducted by hdfc fast tag:- rs.190/-
                              Amount which was supposed to be deducted is rs.135/-

                              My wallet id:-[protected]
                              Customer id:[protected]
                              Vehicle number:- ka50-z8291
                              City :- bangalore
                              Toll plaza:- devanahalli (Airport blr)
                              Dispute date:- 24th nov 2019
                              Dispute time:- 8am to 11 am
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 04, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                              -Anay
                              HDFC Bank Customer Assistance
                              Verified Support
                              Dec 06, 2019
                              HDFC Bank Customer Care's response                               Dear Customer,

                              For any further assistance in this regard, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

                              -Nadia
                              HDFC Bank Customer Assistance
                              Dec 18, 2019
                              Updated by Madhusudhan Varadaraya Prabhu                               Dear HDFC Bank Customer Assistance I have mailed to the hdfcbank.[protected]@insolutionsglobal.com any number of times but no response
                              View replies
                              I applied for fastag and paid the amount. I was notified that i ll be receiving a mail, but i didn't receive mail.
                              The mentioned support number is always busy.

                              ApplicationID: HFR549629
                              Reply
                              Sir, I GOT A TWO WHEELER LOAN FROM HDFC BANK 2018, ITS HIGHLY REQUESTED THAT I DIDNT RECEIVED MY NOC TO MY two wheeler loan start 2018-colsed 2019, my a/c no.12716841, I FULLY PAYMENT TO BANK.BUT I DID NOT RECEIVED N.O.C.

                              A KANNAN,
                              MADURAI,
                              [protected]@gmail.com
                              Reply
                              Beeding Kannan A's reply, Nov 26, 2019
                              Sir, I GOT A TWO WHEELER LOAN FROM HDFC BANK 2008, ITS HIGHLY REQUESTED THAT I DIDNT RECEIVED MY NOC TO MY two wheeler loan start 2008-colsed 2009, my a/c no.12716841, I FULLY PAYMENT TO BANK.BUT I DID NOT RECEIVED N.O.C.
                              I have had the worst experience of HDFC Customer Service for Fastag. Actually there is no Customer Service. There is only one way to reach them via Tollfree number, which does not work at all. It is busy 24/7.

                              I want to cancel my application, and I can't even do that.

                              How do I reach out to HDFC Bank Fastag representative?
                              Reply
                              Applied for 2 fastags, payment made, amount deducted but not received fastag stickers.. trying to contact customer service but unable to get through from last 10 days.. not sure if i will ever receive it
                              Reply
                              Bought a mi A3 phone with a cash back of 750 rs. But still now not processe3 after 60 days . I m the eligible customer. The credit card phone banking sucks. No way to talk to a customer care officer . My no is [protected]
                              Reply
                              I have applied fastag from HDFC on 21 Nov, 2019 and the reference number is HRF431132. I have not received the fastag yet and no communication about the same.

                              There is no email id and the customer care no is always busy, when it gets connected no one answers the call.

                              There must be a communication from the bank or the fastag.
                              Reply
                              Hi,

                              I haven’t received my fastag even after one week, however I’ve received Wallet id which is recharged as well.

                              Please let me when I can receive my TAG

                              Reference Id: [protected]
                              Reply
                              HDFC customer tollfree helpline never responds to calls hope they keep phone engaged. If they didnt intend to help why did they start helpline.
                              Reply
                              With reference to FASTtag ref HFR369619 dt 14.11.19 no communication is received so far
                              Reply
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                                S
                                Sutharsan G
                                from Chennai, Tamil Nadu
                                Dec 4, 2019
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                                Address: Chennai, Tamil Nadu, 600100

                                I applied for fastag through hdfc bank online portal on 27 november, paid all necessary fee and got an acknowledgment with application reference no. It's been more than 7 working days and still have not got my card. Customer care number is always not reachable. Didn't expect this from hdfc. My advice to others who are looking for applying fastag, please do not apply it via hdfc. Their customer service sucks.
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 06, 2019
                                HDFC Bank Customer Care's response                                 Dear Customer,

                                After submission of your application, you will receive your Tag within 7 working days.

                                -Anay
                                HDFC Bank Customer Assistance
                                Dec 13, 2019
                                Updated by Sutharsan G                                 Hi support team,

                                I'm not sure what "application" I should have to submit? Can you please be more specific?

                                Thanks,
                                Sutharsan
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                                  J
                                  Jaitheerth
                                  from Bengaluru, Karnataka
                                  Dec 4, 2019
                                  Resolved
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                                  Resolved

                                  Address: 105 Arise Crosswoods JP Nagar 8th Phase, Raghavanpalya,Near Brookes Haven layout, 560076

                                  I have not received my fasttag which i applied in the month of september.
                                  My customer id is[protected].
                                  I got a message dated nov 1 2019 informing that my fast tag is on my way and will reach by 08/09/2019.
                                  The hdfcfast tag helpline doesn't work[protected]. Money has been deducted and the mobile number sent via sms also[protected] doesn't work.
                                  When i try to register on the fast tag link with the details, it says no record found.
                                  Can you please provide a way to track the same? If not please initiate a refund.
                                  Jan 9, 2020
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 06, 2019
                                  HDFC Bank Customer Care's response                                   Dear Customer,

                                  Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    A
                                    Anupama KN
                                    from Mumbai, Maharashtra
                                    Dec 4, 2019
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                                    I got response from hdfc saying bhirva contacted. That woman is a liar. She did not call me or contact. She destroyed all my letters. You are forcing me to take legal action. Bhirva is the worst person ive spoken to. She did all this to cause me trouble. I want all the fees waived that they ve cut from me since september last year. Cust id 22840860. Regarding stop of ecs.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 07, 2019
                                    HDFC Bank Customer Care's response                                     Dear Customer,

                                    We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                    -Nadia
                                    HDFC Bank Customer Assistance
                                    Dec 09, 2019
                                    Updated by Anupama KN                                     Their 4 days never happens. Will complain to rbi as it is not a bank but looters. They have stolen 72000 rs from 60000 in fees which would not happened if they told me i need noc from other banks to stop ecs. They have put a hold on 12000 even after i paid 12000 on 5th for my credit card
                                    View replies
                                    My money has been deducted from my card but no information has been displayed on the site and site showed me error msg.

                                    What is n this I do have fast tag payment confirmation as well.

                                    Please complete the process or refund my money.

                                    Avinash A Upadhye
                                    [protected]
                                    Reply
                                    Hello,
                                    I recently(13 hours back) visited a website and by clicking a random button, I lost 3360 rupees.This was totally unintended transaction after
                                    i typed my debit card details.Kindly tell me how to retrieve the money.
                                    Reply
                                    It's been more than a month that I paid for HDFC fast tag and I still have zero clue on where it is.. no way to raise a complaint and the customer care number provided on the site is not available.please help me in resolving this
                                    Reply
                                    My fastag id is[protected]-2019 I am going to ferozpur and same day back to home but fastag debit is extra 95 rs. And 60 rs debit is any urgustment kindly return my extra debit rs.

                                    I am complaining - Comment #3599172 - Image #0
                                    I am complaining - Comment #3599172 - Image #1
                                    Reply
                                    My fastag is not received. Wallet id [protected]. I had made application on[protected] with application no. HFR373939. Please send my fasttag to the very early.
                                    Reply
                                    My application reference number
                                    HFR505907.The fastag application PDF not sent my email still now.how to track my application status.

                                    I am complaining - Comment #3599242 - Image #0
                                    Reply
                                    Hi sir my name is prashanth Gogula I m from vizianagaram ...hdfc agent calling nd arsing me from Chennai... As I not taken any loan... My sister is taken loan she not paying.. But he is calling nd talking vulgar language... Pls take complain my number is [protected]...he is calling from company number [protected]
                                    Reply
                                    I have no clue about the status of the application, I have called multiple times but they don't seem to have any clue when I will get the fastag. Application number HFR363494; the toll free number for HDFC does not work
                                    Reply
                                    Application Reference No. HFR382641 & HFR382764. Fastag not yet received. Neither representative contacted nor PDF Application sent in my email
                                    Reply
                                    iskalsi's reply, Nov 25, 2019
                                    Inspite of the assurance while applying online for HDFC Fastag, no one visited nor any email sent. they had intimated that the fastag would be delivered within 7 days whereas now it is more than 10 days, still not received fastag in respect of Application Reference No. HFR382641 & HFR382764. they even dont pick up the contact No. 18001201243
                                    Please provide customer profile edit option in fatag wallet like change mobile no., email id, to add address, car engine no. etc.this facility is available in icici fastag wallat in good manner.so please provide facility as early as possible.
                                    Reply
                                    Hi Concern,

                                    Subjected fastag not yet received wherein massages are coming as recharged, not sure this might be using from wrong person,
                                    please let us know on this on priority, before I reaching out to ministry of transport on gap in the implementation online fastag

                                    Thanks,
                                    Padmakar.
                                    Reply
                                    Myhdfc bank fastag wallet is already closed & security amount already refunded but due to some issue my hdfcbank fastag shows blacklisted on the toll plaza. please remove my fastag from you system.
                                    My contact no. [protected]
                                    Car no. DL2C AZ4276
                                    Reply
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                                      S
                                      Stev Rogers
                                      from Mumbai, Maharashtra
                                      Dec 4, 2019
                                      Resolved
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                                      Resolved

                                      Address: No 1 first floor giri street Sri Lakshmi Nagar maduravoyal Chennai, Chennai, Tamil Nadu, 600095

                                      Seriously i don't know what going wrong with you people. I have to. Get my delivery by 2nd.. But the delivery person has mentioned as incorrect address. Same address only i receving lpg cylinders how come they find it as correct.. Really worse service i never seen.

                                      Delivery of your hdfc shipment will be attempted by blue dart today. Track on http://bluedart.in/?[protected]
                                      Jan 8, 2020
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 05, 2019
                                      HDFC Bank Customer Care's response                                       Dear Customer,

                                      We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 along with the last 4 digits of your credit card and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Anay
                                      HDFC Bank Customer Assistance
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