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HDFC Bank Complaints & Reviews

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Updated: Jun 7, 2026
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S
supremearvind
from Bengaluru, Karnataka
Sep 25, 2017
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Address: 560098
Website: www.hdfcbank.com

I wanted to foreclose my new car loan with hdfc after 20 months of regularly paying their emi.
Loan taken on 11.11.2015.

Today i. E 25.09.2017,
I approached hdfc loan division at indra nagar, bangalore to foreclose the loan they want to charge 5.9% prepayment charges on the outstanding principal of rs.2, 21, 786.66
Which is rs.13, 085 (As mentioned in the calculation given by hdfc)

When processing the loan application i was told that there will be no preclosure charges after 6 months of repayment.

The bank executive is asking for a hard copy of that commitment.
I was not given a hard copy at that time.
This is not fair.
Can any one help.
HDFC Bank customer support has been notified about the posted complaint.
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    S
    Subedar Tiwari
    from Mohali, Punjab
    Sep 25, 2017
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    Address: Ludhiana, Punjab, 141116

    I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- and auto debited 100/- smart emi fee from my credit card number ending with 3322 without my concern on date:20/09/2017 and 22/09/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299+100=1399/-

    Name:- subedar tiwari
    Email id:- tiwari. [protected]@gmail.com
    HDFC Bank customer support has been notified about the posted complaint.
    Sep 25, 2017
    Updated by Subedar Tiwari
    Mobile No. [protected]
    Gave false statement: 15% emi for first first mont from the second month auto convert to 10.99%, so i selected the 10 second loan for the amount 250000 with the intrest rate of 15%

    hdfc assistance gave false statement, how to change that intrest without any processing fees
    INR 9965.00 Dr to A/c No [protected] towards fundtransfer-[protected] on 18/9/2017. Please stop the payment and refund the amount
    Dear Subedar

    Greetings from OneAssist...!

    We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2380597 & the refund will get processed in 7 working days.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards

    Sagar

    (Team OneAssist)
    "
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      S
      Srilata K
      from Mumbai, Maharashtra
      Sep 25, 2017
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra, 400706
      Website: www.hdfcbank.com

      I hold a credit card of hdfc and my payment got delayed only by a week and i already informed the officials through mail in hdfc department and also i kept my word and made the payment after a week..

      But even after informing for a week the hdfc collection agents have tortured and harassed me and gave me an emotional turmoil for such a thing without knowing what kind of client they are dealing with..

      They have no sense to speak in a mannered way.. Hdfc has hired some slum guys as third party agents who don't have a little clue as to whom they are talking to when they make a call..

      I have received literally 55 missed call within a minute after i blocked away the number and like this i recorded to have received 500+ calls in a day to torture me even after i had officially communicated to hdfc that i would soon make the payment within a week..

      I wish to legally lodge a complaint against hdfc for have been treated their clients so ruthlessly without categorizing them while issuing the cards itself..
      Oct 27, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 26, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete issue, Credit card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

      -Bejoy
      HDFC Bank Customer Assistance
      The instance happened in HDFC bank ATM inside factory outlet in T.I cycles of India, Ambattur Chennai.

      The amount of 5000 is debited from my account
      Dear team,
      Please provide me my PF- UAN number. My emp code is R14523.
      Thanks,
      Rushi Shah
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        K
        Kabsuri31
        from Hyderabad, Telangana
        Sep 25, 2017
        Resolved
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        Resolved

        Address: Hyderabad, Andhra Pradesh

        Hi team
        You people keep saying will provide loan with in 4 days or so and am now irritated with this commitment of yours. I have raised a request for personal loan almost one month now and still your people have not completed the request.
        Every other day they are coming and saying send this statement send this and that am really irritated now and i will sue you guys until all this is compensated properly. This is like mental harassment to me you guys are giving to me.
        I have clearly mentioned that i want loan as soon as possible but am still sending documents to you people every another day.
        Please resolved it as soon as possible.
        Nov 4, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Sep 25, 2017
        Updated by Kabsuri31
        Loan reference number: 50811599
        Verified Support
        Sep 26, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your complete issue, Loan Details details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

        -Bejoy
        HDFC Bank Customer Assistance
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          R
          Ravi4270
          from Beawar, Rajasthan
          Sep 25, 2017
          Resolved
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          Resolved

          Address: Bangalore, Karnataka, 560035

          In kasavanahalli hdfc bank allways they make customers to wait for long time. Cuz only one person will be available at teller desk. So can you please allocate 2 persons in the teller desk in this branch.

          Most of the time ppl visit branches only for cash deposit and withdrawal. So atleast for this there should be good service and bank should provide and value the customers time.

          If this continues then no one is going to visit the branches.

          Thanks and regards,

          Ravi shanker
          Contact : [protected]
          Nov 16, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 28, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          At the outset, we sincerely apologies for the inconvenience caused to you by this instance.

          We wish to inform that our branch have taken serious note of your feedback and due measures have been taken to match up to your service expectations in future.

          We hold your relationship in high esteem and request you not to allow this one experience to dilute your perception of the Bank.

          -Bejoy
          HDFC Bank Customer Assistance
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            T
            Tarun Bankde
            from Indore, Madhya Pradesh
            Sep 25, 2017
            Resolved
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            Resolved

            Website: www.hdfcbank.com/htdocs/PayZapp/index.html

            Hi,

            Account: in[protected]
            ...
            I have made payment to my idfc bank a/c through payzapp and payment got failed but amount got deducted from my balance

            Kindly check and refund the balance to my wallet asap

            Enclose payment status

            Regards
            Tarun bankde
            [protected]


            Account: in[protected]
            Dec 4, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Sep 25, 2017
            Updated by Tarun Bankde
            Hi,

            ...

            —
            Account: in[protected]
            —

            Dear team

            I have added rs 4000 in my payzapp wallet on 20/09/217 at 7:38pm but transection got failed but amount got deducted from bank and i also got the balance deduction mail from my bank

            Kindly check and refund the amount asap

            Regards
            Tarun bankde
            [protected]
            Verified Support
            Sep 27, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            That sounds concerning.​ For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW

            Bejoy
            HDFC Bank Customer Assistance
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              J
              Josia Deepu
              from Chennai, Tamil Nadu
              Sep 25, 2017
              Resolved
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              Resolved

              Hi,
              I have an hdfc salary account and i am not using the account for last 1year, since i shifted my company. But now when i logged on netbanking it shows negative balance. And there was no notifaction from the bank about this.
              As iam not using this account i need to close this. Please take required action and close it as soon as possible.

              Account no: [protected]
              Name: josia jose
              Mob: [protected]
              E-mail: [protected]@gmail.com
              Oct 27, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              We express our inability to close any accounts basis request received on email, phone or Social Media. You are requested to visit your account branch or nearest branch and submit request for closure of your account. Kindly visit the following URL to access information for the complete address details of our Branches:

              http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

              -Bejoy
              HDFC Bank Customer Assistance
              I went to YES Bank ATM to withdrawal 10000 amount but ATM machine gave only 8500 in 3 notes of 2000, 4 notes of 500 and 5 notes of 100.
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                B
                Balram Parmar
                from Chennai, Tamil Nadu
                Sep 25, 2017
                Resolved
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                Resolved

                Address: 560078

                I have made transaction via hdfc mobile app via upi and amount is not credited in the beneficiary account after 5 days, and when i tried to register the complaint then there is a error, this humiliating, my amount is stuck mid-way and these guys are not responding, i have registered the complaint as well, even customer care guys says it will take 7 days to resolve, # you guys my money is with you for 7 days, i need it for some important purpose,

                Just stay away from hdfc these guys are worst.
                Nov 3, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Sep 25, 2017
                Updated by Balram Parmar
                see the response when submitted the complaint via its upi app

                Verified Support
                Sep 27, 2017
                HDFC Bank Customer Care's response
                Dear Customer,
                Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, issue details, screenshot of error you are facing, company/model name of mobile phone, operating system, application version and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
                –Bejoy
                HDFC Bank Customer Assistance
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                  P
                  pkagrawal_pk
                  from Delhi, Delhi
                  Sep 25, 2017
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                  Address: New Delhi, Delhi

                  Earlier i had booked tickets from delhi to portblair from safdarjung airport counter, but due to some unforseen circumstances, i got cancelled the tickets from the safdarjung airport counter on 26/08/2017.
                  I have paid my ticket charges thru my hdfc credit card "* * * 2203", but till date i have not received my refund of rs. 1, 90, 000/-.
                  Name: pradeep kumar agrawal
                  The ticket numbers are as under:[protected], 183, 182 and 187
                  Refund slip no. 060954
                  Cancellation date: 26/08/2017
                  Till date i have not received my payment for the last 30 days. Air india is defeating the purpose of dream of pm modiji and the refund should take no time in digital payment. Please take necessary action. My mobile no. Is [protected]

                  It is to be noted that as per air india (Mr. Sanjay) had sent the request no. 25 dated 14/09/2017 and some mr. Paresh from hdfc gateway (Mob no. [protected]) is dealing for the refund. Strict action should be taken for such a negligence.
                  Sep 25, 2017
                  Updated by pkagrawal_pk
                  Earlier I had booked tickets from Delhi to Portblair from Safdarjung Airport counter, but due to some unforseen circumstances, I got cancelled the tickets from the Safdarjung airport counter on 26/08/2017.
                  I have paid my ticket charges thru my HDFC credit card "**** **** **** 2203", but till date I have not received my refund of Rs. 1, 90, 000/-.
                  Name: Pradeep Kumar Agrawal
                  The ticket numbers are as under:[protected], 183, 182 and 187
                  Refund slip no. 060954
                  Cancellation date: 26/08/2017
                  Till date I have not received my payment for the last 30 days. Air India is defeating the purpose of dream of PM Modiji and the refund should take no time in digital payment. Please take necessary action. My Mobile No. is [protected]

                  It is to be noted that as per AIR INDIA (Mr. Sanjay) had sent the Request no. 25 dated 14/09/2017 and some Mr. Paresh from HDFC Gateway (Mob No. [protected]) is dealing for the refund. Strict action should be taken for such a negligence.
                  Dear Customer,

                  We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    P
                    Prabhat sarwaiya
                    from Delhi, Delhi
                    Sep 25, 2017
                    Resolved
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                    Address: 110052
                    Website: [email protected]

                    My wife have an account in indusind bank. I went to shastri nagar a block atm. I input 4000 amount. Rupees 4000 deducted from my account but dispenced 2500 only, then i again use atm and widrow 1500 again for my requirement and request mini statent through that atm. I get mini statemement that showing 4000 deducted from accont but actualy i recived 2500from that transaction on 23/9/2017 -9.27am. Kavita
                    Card no:[protected]. Please refund my 1500. Mobile no [protected]
                    Thanks to hdfc team
                    Oct 27, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Sep 25, 2017
                    Updated by Prabhat sarwaiya
                    [protected] this no person asking card detail and he send to my wife no otp no.he continusily asking for otp no.i knew he is thief but question is that how he know all your informtion.is your system is weak.please be serious
                    Sep 25, 2017
                    Updated by Prabhat sarwaiya
                    Take action or police complaint.we already suffer for less 1500 dispenced but here is another issue of hacker, they want to robe all my money. Please take action or i will send my complaint on face book that hdfc atm transaction are not safe.using atm means robe your all amount.
                    Verified Support
                    Sep 26, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    With reference to your complaint regarding a debit placed on your IndusInd Bank savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds:

                    1. Submit a complaint /dispute letter with the issuing bank [ i.e IndusInd Bank) branch where you hold the savings bank account.
                    2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status.
                    3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank.

                    Assuring you of our best services always.

                    -Bejoy
                    HDFC Bank Customer Assistance
                    Just a few minutes 11.40am one person from your bank asking for card detail.we suspect on him .please conferm the person his no is[protected].please identify him.may be he is your employe or account hacker.
                    I want to change my contact number in my HDFC credit card [protected] to [protected] please change it as soon as possible.
                    My credit card no.[protected]. this card billing date is 18th of the month and payment date is 7th of the month. But my salary comes on 10th. So please change the billing date of my credit card 18th to 25th of the month. we already call to customer care but no response.
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                      M
                      m shunmugavel
                      from Chennai, Tamil Nadu
                      Sep 25, 2017
                      Resolved
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                      Resolved

                      Address: Chennai, Tamil Nadu, 600100

                      Iam take policy in jun month hdfc people said u pay the policy amount by hdfc credit card nd u have a offer in 0% interest we convert the policy amount by emi.. Still today they didn't convert my emi.. And i call past 3month they didn't atten the call also.. Daily i try 50 time still the didnt atten the call if they atten the call means they answer by unprofessional words (Apadi than panuvom ena vena paniko yarta vena compliant kudu...) like this they are speaking my cibil score was going. Their office - chennai tnagar. Don't buy the policy they are very cheated people.. They giveing fake names also one day they said my name gayathri... One day they said my name is priya one day theu said my name is anitha.

                      Hdfc contact person
                      Gayathri - [protected]
                      Prasanth (Fraud manager) - [protected]
                      Note : if they pick the call they said any new name or concern person went for meeting (9am to 9pm) or went for lunch in the time of 5pm..
                      Oct 28, 2017
                      Complaint marked as Resolved 
                      HDFC Life customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 27, 2017
                      HDFC Life Customer Care's response
                      Hi, please write your issues to us at [protected]@hdfclife.com from your registered Email Id. Alternatively, you may also submit the complaint letter to any of your nearby HDFC Life branch. Post receipt of your complaint, it will be investigated by us and accordingly, the response would be sent to you by us.
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                        J
                        Jatinder Singh Arora
                        from Ahmedabad, Gujarat
                        Sep 24, 2017
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                        Address: Nashik, Maharashtra, 422009
                        Website: HDFC ERGO GENERAL INSURANCE

                        2nd time on dated[protected] rs. 1166=00 withdrawal money rs.1166=00 from my hdfc credit card. Without my knowledge and credit card otp.
                        On dated[protected] already i have done renewal 2 (Two wheeler policy) and paid rs. 1490=00 from my credit card.
                        Misuse my credit card card without my knowledge.

                        Jatinder singh arora
                        (Retd. Officer)
                        (Ministery of defence)
                        HDFC ERGO General Insurance customer support has been notified about the posted complaint.
                        Hi,
                        I am Saminathan S
                        My DOB : 13/06/1979
                        my Policy Ref No:[protected]
                        now no need to renew the policy, already debited in my credit card account and without my knowledge, so please refund the amount in the same credit card account..
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                          R
                          R Ali
                          from Mumbai, Maharashtra
                          Sep 24, 2017
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                          Address: Mumbai City, Maharashtra, 400055

                          I was having a credit card in 2006 and the account was settled in rs-20600 and the representative asked me to pay the amount in installments and i did, but at last installment the collection agent asked me to pay only rs 600 instead of rs 3000 i had given to him but he denied saying (Sir aapka sirf 600 lene ko bola hai) then i had spoken to his seniors and he told me that system is showing only rs600 pending then also i doubt and asked him to wright the same on the payment slip. And after that no one had asked me for any payments and suddenly in 2010 vinay kamble had called me asking the payment of rs43000+ and i was shocked to hear that still my account had not been closed, then i explained him the entire matter and he asked me to send the soft copies of all the payment slip's and statement and i did, after that no one had asked for the payment, and suddenly in april 2017 rs43000+ funds from my account gone on hold with no intimation. I came to know after 3days when i received weekly sms notification of available balance from bank, i called customer care but they were help less to help as they were not getting my cc details in system then i went to my home branch and they had clarified the issue, since then i am writing mails to grievance and they are replying with their standard format that they will not refund nor investigate the case as the funds had been settled in cc account. Then i had escalated to their nodal and again same reply then i had escalated to the ombudsman but no reply since last 25 days.

                          Requesting this forum to help me,,,
                          # i am not a will full defaulter as if i wanted to default then i had not been paid the entire amount why i will not pay only rs2600 and become a defaulter for a small amount?
                          # if the issue was so big then why vijay kamle had not replied to my mail sent with soft copies?
                          # after a decade bank had force fully taken my funds as i am having savings account in the bank since 2009.
                          # complain reference no - [protected].
                          HDFC Bank customer support has been notified about the posted complaint.
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                            N
                            Nehal Bharath
                            from Bengaluru, Karnataka
                            Sep 24, 2017
                            Resolved
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                            Resolved

                            Hi

                            I have transferred 20k from hdfc to corporation bank. But the transaction status is processor down and the amount is not credited to beneficiary. However amount is debited from my account.
                            Please reverse back the transaction or get it transfered to the beneficiary as it amount has to be transferred very urgently.

                            Pleae help me out as the amount is required by the beneficiary urgently.

                            Ref no.[protected]

                            Regards
                            Nehal
                            Oct 27, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 26, 2017
                            HDFC Bank Customer Care's response
                            Dear Mr. Nehal,

                            kindly confirm if you have done transaction from HDFC Bank account or credit card, so that we can assist you accordingly.

                            -Bejoy
                            HDFC Bank Customer Assistance
                            Sir,
                            We hereby inform you that i am HDFC credit card holder having credit card no.XXXX

                            We already mail to cancell our cedit card so many times but they ignored that matter & didn't even replied at once.

                            We request you to please do the needfull & oblidge in this matter

                            Thanks & regards
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                              S
                              Sandesh Maykar
                              from Pune, Maharashtra
                              Sep 24, 2017
                              Resolved
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                              Resolved

                              Address: Aurangabad, Maharashtra, 431100q

                              We had use credit card befre 2015 paymeny outstanding 35595 it all payment clear but till it is showing to settalment
                              We have not settelment..
                              I am irrited from last 1 year regarding loan
                              After cleqr this loan so why reason showing cibil not good..
                              What is this??
                              My pan card no-btepm8549q

                              Regards
                              Sandesh maykar
                              Credit no-[protected]
                              Nov 4, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 04, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

                              -Manoj
                              HDFC Bank Customer assistance
                              Registered mobile number
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                                A
                                AnithaDokka
                                from Hyderabad, Telangana
                                Sep 24, 2017
                                Resolved
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                                Resolved

                                Address: 500032

                                Hi team,

                                I have received call from number +91 [protected] saying they are from hdfc bank and asked for card details to replace my old debit card as there are some chip issue with my current card due to which they could not update my transactions in their systems. And rs.8011 has been debited from my hdfc bank account on sep 22, friday 2017 at 01:08 p. M. Payment id is[protected] of rs 8011.00 for daily apparels for my mail id [protected]@gmail.com the payment was made through the payment gateway in gurgaon at payupaisa47779.

                                Though i was reluctant to share my card details they were continuously insisting me to share my card details claiming that she is hdfc employee her name is shalini she was also quoting some employee number.

                                Please do needful to refund rs.8011 into my account.
                                Oct 27, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Sep 25, 2017
                                Updated by AnithaDokka
                                Can you please take needful action
                                Verified Support
                                Sep 26, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We are unable to trace your account basis the information shared by you. You are therefore requested to immediately contact our Phonebanking number (STD Code[protected]. After choosing the language, choose option 3 to speak to Phonebanking officer to hotlist your Debit Card to avoid any further misuse of your Debit Card and raise dispute for the said transaction. Our Phone Banking officer will assist you.

                                -Bejoy
                                HDFC Bank Customer Assistance
                                Sep 27, 2017
                                Updated by AnithaDokka
                                I have already submitted dispute form at hdfc branch along with police FIR complaint. Please take quick action to do needful to me
                                Oct 12, 2017
                                Updated by AnithaDokka
                                Can I know latest status of this complaint
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                                  M
                                  manash_madhu
                                  from Chennai, Tamil Nadu
                                  Sep 24, 2017
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                                  I was asked to pay 9000 so the remaining outstanding shall be settled in emi but then after paying the customer care says no such options. I kept paying the collection agent around rs. 4000 for 4 months and still my outstanding keeps increasing. I want to settle my outstanding balance in emi. I don't want to pay any amount to an agent. My card is lost n it is in blocked status n even then i am trying to settle it down. The customer care couldn't help as the card is blocked n the collection agents force me to do a ots which is not possible for me.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    V
                                    Venkat455
                                    from Hyderabad, Telangana
                                    Sep 24, 2017
                                    Resolved
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                                    Resolved

                                    Hi hdfcbank,
                                    My name is cvnarasimhapathi. I joined a company in the year 2006 and that company opened my salary account in hdfc bank but didn't gave any basic terms and conditions of salary account. I left that job after few years and changed company.
                                    From past 1.5 years i didn't login and now after 2 years it is showing negative balance of around 10, 0000. I am totally shocked and worrying about the same.
                                    Without informing me how can salary account be changed to savings account and charge for not mentoning the minimum balance.
                                    I want to close the account as soon as possible and am not going to pay single ruppee as per the rbi guidelines. It will be very helpful if you close my account.

                                    My account no is: [protected]
                                    Contact no: [protected]

                                    Thanks in advance
                                    Oct 27, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 26, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We understand that our branch official Mr. Hemant Saksena has contacted you and requested you to visit the branch and submit application for closure of account. For further assistance you may contact him on[protected].

                                    -Bejoy
                                    HDFC Bank Customer Assistance
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                                      A
                                      from Delhi, Delhi
                                      Sep 23, 2017
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                                      Address: New Delhi, Delhi, 110043

                                      Cancellation of one assist membership
                                      I am a hdfc bank credit card holder. The bank has auto debited rs. 2499/- from my credit card number ending with 1259 without my concern on date:22/09/2017. I am not interested in this service and don't want this membership any more. So cancel this service on my card

                                      Oneassist relationship number :
                                      Name :- aman sharma
                                      Credit card number ending :- 1259
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Sep 23, 2017
                                      Updated by [email protected]
                                      Cancellation of One Assist Membership
                                      I am a HDFC bank credit card holder . The bank has auto debited Rs. 2499/- from my credit card number ending with 1259 without my concern on date:22/09/2017. I am not interested in this service and don't want this membership any more. So cancel this service on my card & reverse my amount on urgent basis.

                                      OneAssist Relationship Number : 2807501
                                      Name :- Ruchi Shah
                                      Credit Card Number Ending :- 1259

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                                        A
                                        Aditi2792
                                        from Jammu, Jammu and Kashmir
                                        Sep 23, 2017
                                        Resolved
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                                        Resolved

                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                        Website: Credit card collection department

                                        This is really sad and disappointing. I always trusted hdfc as a bank and that’s the reason i started using credit card of yours but u have failed miserably. You guys have deducted 16k rs from my account claiming it to be credit card payment and i have no clue about it. Is this not ur duty to atleast inform the customer about the same. I am regretting my decision of choosing hdfc over another bank.
                                        You got to resolve this or else i will seek judicial help to get it done.
                                        My email id is aditi. [protected]@gmail.com
                                        Oct 25, 2017
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 24, 2017
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        I request you to share your account no., card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                        -Anay
                                        HDFC Bank Customer Assistance
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