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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 9, 2025
Complaints 32881
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HDFC Bank reviews & complaints page 1134

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H
Himalaypatil
from Mumbai, Maharashtra
Sep 23, 2017
Resolved
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haven't received my credit card

Address: Thane, Maharashtra, 421303

Credit card not received
Sir,

I applied credit card 5 months ago still i did not received card / all verification are finished from hdfc customers side but till now i did not get card. I don't no where is the problem please help me regarding this problem. Everyday i received this message regarding changing the pin but in fact i haven't received the card it self how i'm supposed to change the pin.
Customer id...
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bkshukla76
from Mumbai, Maharashtra
Sep 23, 2017
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Payzapp bank transfer dt. 19.09.17 failed but no revert of amount deducted.
No customer service response over call and mail. A/ c no Account: IN[protected].transaction amount 5000 made to bank transfer to hdfc bank but not credited to bank and showing failed in payzaap. Pl refer attachment for details .awaiting resolution on earliered.
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HDFC Bank customer support has been notified about the posted complaint.
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    M
    Mohanh
    from Bengaluru, Karnataka
    Sep 23, 2017
    Resolved
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    Address: Bangalore, Karnataka

    I applied hdfc credit card but they are collect all secure document from then verified my address and office address but they are mailed this like. Am unable reach credit customer care number please give the solutions.

    Dear sir/madam,
    Subject : your credit card application reference no. [protected]s2
    Thank you for your interest in hdfc bank credit card.

    We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.

    Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.

    We would be pleased to provide any other assistance/service that you may require.

    Thank you once again.

    Assuring you of our best attention at all times

    Please do not reply to this email, this is sent from an automated mailbox
    Nov 5, 2017
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 26, 2017
    HDFC Bank Customer Care's response
    Dear Mr.Mohanh,

    We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days.The reference number for this interaction is [protected].

    -Bejoy
    HDFC Bank Customer Assistance
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      N
      nee777
      from Gurgaon, Haryana
      Sep 23, 2017
      Resolved
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      Resolved

      Dear sir,

      Hdfc not informed me edc new charges they debit my account
      Without my information

      (1178.82x5 time + service charge)

      And trying to surrender my edc but not response customer care
      (Sand request mail 4aug
      Sand email from
      Merchanthelpdesk. [protected]@hdfcbank.com
      Umesh. [protected]@hdfcbank.com,
      Shipra. [protected]@hdfcbank.com,
      Merchanthelpdesk. [protected]@hdfcbank.com)
      And also visited hdfc branch but edc still active and continued debit my money. I was believed hdfc service but not now

      Kindly reverse the charges

      Khurana collection
      Tid no: 41206373
      Oct 25, 2017
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 24, 2017
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your complete concern, machine details, account no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
      Sep 25, 2017
      Updated by nee777
      Thank you sir,

      HDFC recovered the EDC machine today
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        L
        Lata Pparwani
        from Sambalpur, Odisha
        Sep 23, 2017
        Resolved
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        Resolved

        Address: New Delhi, Delhi
        Website: hdfc

        Dear hdfc support,

        Hope you all doing great.

        I am having hdfc saving account from more then 3 years but now i want close this account due unnecessary charge deducted from my account without any prior notice or explanation.

        In september 2017 only two times amount has been deducted can you please share the exact cause why this amount has been deducted
        1. 7th sep 2017 5553 dc intl dc intl atm w-d markup gst 310717-mir[protected]
        2. 22 sep 2017 7000 approx dc intl atm w-d markup gst 050917-mir[protected]

        Can you please share in appropriate matter after few days i will close my account too. You guys have at least pre informed.

        Waiting for you warm reply, if this amount deducted without any reason kindly return my money
        +3 photos
        Nov 8, 2017
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 24, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your account no., charge details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Anay
        HDFC Bank Customer Assistance
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          U
          unitin51
          from Ludhiana, Punjab
          Sep 23, 2017
          Resolved
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          Address: 141115
          Website: hdfc.com

          I made a payment of rs.10999 by using hdfc debit card on flipkart
          But while doing payment there is an error and my funds were deducted but there is nothing in the order summary on flipkart
          I immediately contact with flipkart but they told that we was not received any amount you was telling
          Please help me
          Email [protected]@ymail.com
          Contact no [protected]
          Oct 26, 2017
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 23, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Bejoy
          HDFC Bank Customer Assistance
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            S
            Sabapathi karthi
            from Chennai, Tamil Nadu
            Sep 22, 2017
            Resolved
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            Address: 641655
            Website: Google chrome

            I am taking two wheeler loan on your bank. I pay the repayment bank mode. I am maintain repayment amount month first day on my bank account. 22 emi paid last emi next month. Today 10:19 pm one message received on my number that message mentioned payment of overdue charge. I maintain excess cash from month first day to fifteen day. Other wise how to your bank collect overdue charge. I need an explanation on very immediately...
            Nov 7, 2017
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 23, 2017
            HDFC Bank Customer Care's response
            Dear Subapathi,

            I request you to share your Loan account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

            -Bejoy
            HDFC Bank Customer Assistance
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              A
              Amit Puri
              from Delhi, Delhi
              Sep 22, 2017
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 110064

              Today, i received a message from hdfc bank that an amount of rs. 725/- is overdue towards outstanding fees and charges on my hdfc auto loan vide loan a/c no.[protected]. My emis are always on time and auto-debited from my sbi salary account.

              They are charging undue fees without any reason. Kindly see and resolve. It shows gross inefficiency and manipulation at your part.

              Regards,
              Amit puri
              Ph no.- [protected]
              Nov 3, 2017
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              Kindly note that your EMI for the month of September 2017 was return unpaid by your Bank with reason ""Refer to Drawer"". You are therefore requested to check with your Bank with regard to the return of the EMI. For any further clarification or assistance, please feel free to visit the following URL to access information for the complete address details of our Retail Loan Service Center.

              URL: http://www.hdfcbank.com/personal/find-your-nearest/find-your-nearest-rlsc

              -Bejoy
              HDFC Bank Customer Assistance
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                R
                rishu5708
                from Baddi, Himachal Pradesh
                Sep 22, 2017
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                On 21 september 2017 an amount of rupees 177 deducted from my account without my knowledge! When i enquire on net banking about this it will show the narration 3rd party cash txn inc gst 040917-mir[protected] and the refrence number is mir[protected]! And even i did not recieve any msg on my cell phone regarding the deduction of amount from my account!

                Kindly resolve the same
                Oct 24, 2017
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 23, 2017
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Bejoy
                HDFC Bank Customer Assistance
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                  S
                  Sunderpal
                  from Lucknow, Uttar Pradesh
                  Sep 22, 2017
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra
                  Website: hdfclife

                  Sir/madam
                  Namskar
                  I self sunderpal singh, my policy no.19009158 premium 40000/rupees
                  And this policy i bought buy smc broker mr naveen saxena ([protected]) who cheated me. He told me that he is the senior manager of max life insurance comp. And told all details me my old policy that had been purchased by me last 6yr before, so i believe him. He told me about max life that the company has got 8thousand cror rupees profit and the company want to share it for her tax saving among her customer so company is giving to u. Firstly i was not agree but different different person called and told me about the same things then i believe it and purchased this policy. And mr saxena said me that this policy is only for code activation when ur code is activate then this all amount of this policy will be refund with all benefit but after a long time when i do not get that profit about mr saxena told and all my policy premium than i forced to that person but now he is not giving me any responses and all persons giving me different different conditions. They are trying to avoid me last 6 months, so i compliant in irda also but firstly i want to request plz solve my problem and cancel my policy and solve my economic crisis. I m poor and in privat school teacher and my all gross salary is only 2lakh and this mr saxena invest my 232000/rupees per in the policies plz tell me how i can afford it all so plz cancell my policy and refund my money. Plz chak my all details and help. Me in my great problem
                  Thanks and waiting ur good response
                  Oct 28, 2017
                  Complaint marked as Resolved 
                  HDFC Life customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 23, 2017
                  HDFC Life Customer Care's response
                  Hi, kindly write your issues to us at [protected]@hdfclife.com from your registered Email Id for us to have a look into your concern. Alternatively, the complaint letter can also be submitted by you to any of your nearby HDFC Life branch.
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                    M
                    Montu Borthakur
                    from Bengaluru, Karnataka
                    Sep 22, 2017
                    Resolved
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                    Address: 560017

                    I have a hdfc credit card ending with 1031. This card was expired and a new card has been reissued. However, my address was changed and hence, the new credit card stands undelivered. I went to the hdfc bank and filled a form to update the address, however, due to signature mismatch, my request was not processed. I did it twice and it was rejected twice. Please advise what should i do?
                    Oct 31, 2017
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 26, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.
                    1.Name as mentioned in the card account,
                    2.Contact number as updated in the card account and latest contact number.
                    3.Email address as updated in the card account.

                    -Bejoy
                    HDFC Bank Customer Assistance
                    Oct 01, 2017
                    Updated by Montu Borthakur
                    1. Montu Borthakur
                    2.[protected]
                    3.[protected]@gmail.com
                    How it is resolved?
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                      S
                      S K Dasgupta
                      from Mumbai, Maharashtra
                      Sep 22, 2017
                      Resolved
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                      Resolved

                      pp lounge fees

                      Address: 400706

                      I have been using hdfc credit card (Regalia card) and priority pass for the last 2 yrs, whenever i am travelling in india, to access the lounge privilege that the card offers me. Am shocked to receive a statement where they have charged 1759/- as lounge fees, when i was travelling from kolkata to mumbai on 20th august, 2017. I had no clue about the charges, as the bank never charged me because its a privilege offer. I called their helpline...
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                      N
                      Nimisha Sidhi
                      from Bengaluru, Karnataka
                      Sep 22, 2017
                      Resolved
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                      Address: 560097

                      Hi team,

                      Even after i paid the minimum due amount, hdfc bank deducted an amount of 3000 from the account, and i would like to raise a complaint regarding the same as this has been happening time after time, when i called customer care they did not resolve the issue above that i found out that they are charging interest on credit card even after paying the minimum due, and when you call them and ask for justification they simply say that i should have read the terms and conditions, but when i asked them that why the hell they didn't ask me before issuing the credit card. # bank.

                      Please deactivate and refund my money asap
                      Name: nimisha sidhi
                      Date of incident : 22/09/2017
                      Hdfc credit card no. Xx0609
                      Mobile no: [protected]
                      Nov 11, 2017
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 26, 2017
                      HDFC Bank Customer Care's response
                      Dear Mr.Sidhi,
                      We understand that you have certain reservations regarding the finance charges billed to your card account. We take this opportunity to clarify that finance charges @ 3.49 % per month accrue to your card account in case we are in receipt of partial payment or non receipt of any payment towards the outstanding dues on the card account by payment due date.
                      Finance charges are charged on the following:
                      On the total amount from the statement date till the part payment date.
                      On the outstanding balance till the next statement date.
                      On fresh purchases done thereafter, till the next billing cycle.

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        S
                        Syed Harshad
                        from Hyderabad, Telangana
                        Sep 22, 2017
                        Resolved
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                        Address: Hyderabad, Andhra Pradesh

                        Hello hdfc team,

                        My name is syed harshad riyasuddin with hdfc a/c no. [protected] in mla colony branch, banjara hills.

                        Due to health issues i left my job and have no income source right now. I am a dependent over my family. I have negative account balance in a/c about 5700/-. This amount might look very small for you, i am not financially stable to clear the negative amount.

                        Please kindly consider my request to wave off my negative balance from a/c.

                        Regards,
                        Syed harshad
                        [protected]@gmail.com
                        [protected]
                        Oct 31, 2017
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 26, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          T
                          trivenigifts
                          from Kolkata, West Bengal
                          Sep 22, 2017
                          Resolved
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                          Resolved

                          Address: Kolkata, West Bengal, 700007

                          This is to inform you that i am having a hdfc bank credit card which i am using from very long period. My card no. Is [protected] which is in my name narayan agarwal. The bank charges me rs. 4157.73 which should be no charges as this service is free of cost or if charges they should inform at the time o[censored]sage why any hidden. If any charges they should inform me or show me when i have used it if 3 or 4 month back when its free how can they charge me now in gst is any justification regarding this. And if charges also the authority where i am using it they should inform if they say its free how could they charge me after so long period. Please go through this and justify the matter at the earliest if i am wrong then ready to pay or else for harassing me as a customer they should entitled to pay me a claim for the same.
                          Oct 27, 2017
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 26, 2017
                          HDFC Bank Customer Care's response
                          Dear Mr.Agarwal,
                          we take this opportunity to clarify that if you are using any Domestic Lounge visits using priority pass then same will be charged at US $27 + GST as applicable effective from 25th May 2017. We wish to inform you that lounge access updates are intimated to the customer's vide Estatements / Bank's website. The website was also updated in the month of March 2017. Charges will be billed to your credit card statement within 90 days of Lounge visit. Any lounge visits out of priority pass network will be chargeable as per the discretion of the respective lounges.
                          For further clarification on the featuers of the credit card please visist the below link.
                          https://www.hdfcbank.com/personal/credit_card/regalia-card?id=gts8miq2&path=regalia-card.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            E
                            esachin
                            from Delhi, Delhi
                            Sep 22, 2017
                            Resolved
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                            Resolved

                            Address: 110052

                            I have been charged 84.46 rs with this description.

                            As far as i can understand with the abbreviations, international (Intl) atm withdrawal (W/d) is what it is charging for. But the fact is i never been to any international place, so how can i be charged for international atm withdrawal and that too without notifying me prior to charging the amount.

                            I occasionally do withdrawals but that is only from atm nearby my place in new delhi.

                            Also, two more small amounts with the narrations about imps are charged from my account but i haven't made any imps request since 20 days!

                            Please help and clarify why this is charged.
                            +1 photos
                            Oct 24, 2017
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 23, 2017
                            HDFC Bank Customer Care's response
                            Dear Sachin,

                            I request you to share your account and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Bejoy
                            HDFC Bank Customer Assistance
                            I have been also charged the same 279.80 on 20 sept. This is disgussting. No one is able to justify and I have not made any transctn. Hdfc is on stealing money spree.
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                              A
                              Archana Pahwa 28
                              from Delhi, Delhi
                              Sep 22, 2017
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110007
                              Website: call

                              I m filling a case against your company for harassing me and hacking all my contacts n my facebook account for all the details.

                              There is psycho lady in your department arti, i dont know the full name, she is harassing me she is abusing me calling me from different numbers for my brothers card payment, she is just a mad lady, i told her many times that i dont live with him there is no such relations with my brother i have, call him directly or visit his place i can provide you his number or address but she is not ready to listen, she is hacking all my contact list and my facebook accounts and calling my family members & friends, i also told her that my parents just passed away, my brother is not the situation to pay you wait for atleast one month but she is not ready to listen this as well, i had a talk with my brother too he told me that he told her i will start paying him from next month but again she is not ready, calling my family, my friends making fun of me infront of everybody, so i m filling a case against your company for harassing me and hacking all my contacts n my facebook account for all the details. Better you people behave now specially that rascal girl who is saying # about me to every person in my contact, she is talking to my brother as well and still she is calling me saying that i need your brother for one night stand, please make your brother understand, tell him to pick my call, i think she is suffering from mental problem, please treat her well and make him undersand that we cannot help her, she has to help herself. I think i need to see you people in court
                              Oct 31, 2017
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Sep 22, 2017
                              Updated by Archana Pahwa 28
                              Number of that Psycho Lady Arti is, actually there are many i m writting some of them
                              [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]
                              Verified Support
                              Sep 26, 2017
                              HDFC Bank Customer Care's response
                              Dear Mr.Hussain,

                              We request you to follow the below procedure if you wish to de-register for Smartpay Registration on your card account through Netbanking.
                              Step 1 : Log in to NetBanking with ur respective Cust id & password.
                              Step 2 : Click Cards tab. Got to Credit cards -->Transact--> Smartpay Online
                              Step 3: Click Existing Smartpay Account & select existing card for which Smartpay option to be de-registered.
                              Step 4: Click Delete Biller option to delete specific Smartpay registration.

                              -Bejoy
                              HDFC Bank Customer Assistance
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                                R
                                Rajneesh Verma
                                from Gwalior, Madhya Pradesh
                                Sep 22, 2017
                                Resolved
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                                Resolved

                                Address: Jabalpur, Madhya Pradesh, 482001

                                I have taken home loan with hdfc bank and i have been asking for loan disbursement schedule and bank charges against loan acc no[protected] as few unknown charges has been diducted my acc no [protected]. But no information has been provided since date of loan 28 augest2017. More over when i complained about the issue i was il treated by bank employee. I need a response else i will be shifting all my accounts and fd's with hdfc as i am reputed account holder hdfc with regalia credit card and 2 more accounts with hdfc
                                Nov 4, 2017
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 26, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                With regard to your Home Loan from HDFC Limited, you are henceforth requested to be in touch with HDFC LIMITED at e-mail ID - [protected]@hdfc.com for resolution of your query/complaint.

                                With regard to your query regarding HDFC Bank Savings Account, please email us [protected]@hdfcbank.com and share us the date and amount of the transaction that you are referring to.

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  S
                                  sten.srg
                                  from Mumbai, Maharashtra
                                  Sep 22, 2017
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110059
                                  Website: NA

                                  Hello team, my name is sushil kumar, ([protected], sten. [protected]@gmail.com). I am using credit card of hdfc. Some of personal reason i didn't pay last 2 month outstanding amount.

                                  And today (22nd sep 2017) i received calls from hdfc employee. He asked me about outstanding amount and said pay[protected] rupees. And i said to him coming 2-3 days. I will pay all outstanding don't worry, suddenly he become aggressive and said why you are using credit card when you don't pay on time. I told him some of reason. But again and again he was threatening me. This is not good manner of hdfc or any other employees.

                                  His phone no was:- [protected].

                                  Please look into this, i hope you will take action about him.

                                  Thanks
                                  Sushil kumar
                                  [protected].
                                  Oct 24, 2017
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 23, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Sushil,

                                  I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Bejoy
                                  HDFC Bank Customer Assistance
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                                    S
                                    Shinjini Ghosh Chowdhury Reddy
                                    from Kolkata, West Bengal
                                    Sep 22, 2017
                                    Resolved
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                                    Resolved

                                    Address: Kolkata, West Bengal, 700039

                                    Dear sir,
                                    This is a real harassment by your bank when it comes to payment of your credit card payment. Few months back i already had a word with your executives regarding my outstanding payment and as discussed over the phone, amount of around rs 53000 inr in order to close this card. And when i last spoke to your customer care executive as per her the outstanding balance will be waived and only a payment of rs500-700 will be needed. I'm sure you have record of every single call. But it's still showing amount outstanding and money has been deducted from my account without my concern. This is very strange that my account is getting debited without my permission as well as no msg is been sent regarding the same. Finally just want to inform you close this with immediate affect as i have already stopped using that card. Please assist me on this or else i have to lodge a complain against this department of hdfc bank. I was really a happy and satisfied customer of hdfc never thought i will be treated like this. Shameful.
                                    Please look into the above matter immediately.
                                    Oct 26, 2017
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 23, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID- TW[protected] in the subject line. Will assist you better.

                                    -Bejoy
                                    HDFC Bank Customer Assistance
                                    Helpful
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