HDFC Bank Complaints & Reviews

Dear sir/madam

I am a credit card holder with hdfc bank since long. I have used the card and was regularly paying back the bank as the records would show.

Now this has reference to my outstanding for the month of june, 2017, i missed its due date and later on 14th july received a call from collection department and assured them to pay it by next day (15th) but unfortunately forgot to drop the cheque. Since july 17th, i started my official tour to amritsar and subsequently drop the cheque at nearest atm of hdfc at 100 ft road.

Ms darshna from hdfc bank started calling me at 1045hrs friday, july 21st, 2017 and has been very abusive over the phone she has called me over multiple times and been very rude and abusive.

Such behaviour on the part of your agents is an illegal move as per the rbi rules.

Below mentioned are some rules shared by our legal department to me for further courses of action

Rbi rules:

(Iii) fair practices in debt collection

(A) in the matter of recovery of dues, banks / nbfcs may ensure that they, as also their agents, adhere to the extant instructions on fair practice code for lenders (Circular dbod. Leg. No. Bc. 104 /09.07.007 / 2002–03 dated may 5, 2003) as also iba’s code for collection of dues and repossession of security.in case banks / nbfcs have their own code for collection of dues it should, at the minimum, incorporate all the terms of iba's code.

(B) in particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank / nbfc and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.

(C) banks / nbfcs / their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.

Kindly suggest the actions taken against ms darshana and the agency.

Anticipating cooperation from you.

Hi,
I had applied for loan with hdfc bank (Paud road kothrud). I got a call from shilpa (Vimannagar, pune) employee regarding collection of documents. Mahendra (Unknown) fraudulently picked up documents from me stating that he was employed with hdfc bank (Paud road). When i got a call from paud road branch that time i got to know that they never sent anyone to collect the documents.
When i asked mahendra/shilpa for my documents to be returned then i was abused. Me and my brother were ill treated. We are trying to call them but our calls are being rejected.
I wish my documents to be returned safely immediately, and some kind of action should be taken against them.

My Account is blocked without my intimation, I got an SMS saying pending of KYC documentation which I did 1 month back after I received a call for HDFC Bank executive, please unblock the same ASAP, please reach out to me at dheeraj.[protected]@gmail.com or +91-[protected] and resolve the issue ASAP.
I have submitted even hard copy of PAN card and Aadhar card at Bank still not unblocked..

Dheeraj Madan
+91-[protected]

My account has freezed without any information. Then i visited my hdfc siliguri panitanki branch and submitted my
Koic form adhar card and pan card as per instruction. There is an employee named mrs dobolina guha against whom i want to lunch a complaint. Her behaviour is very insulting. I don't believe she has any right to behave like that as she was bound to help her customer with any means. I don't know if any step will be taken against her but i am just complaining hoping some step will be taken

Dear sir,

I am brijesh oza my account is in hdfc, bhavnagar branch. This is my salary account. My account is on debit frozen on 12/07/17 without any written or verbal intimation i went to branch & came to know re kyc documents is not submitted same day i. E. 13/07/17 have submitted rekyc documwnts but unfortunately bank took 3 days to reestablish transaction in to my account. Due to this cheque issued to lic for a premium...

Hi guys dont bother using hdfc bank for personal loan, they always call you telling you are eligible for personal loan, but once you apply after providing all the correct documents too, they ll later come up telling personal loan is rejected due to some internal crap policies.

Even if you send an complaint regarding that, they first ask you, please send us the below detaisl
Name
Name of the excutive
Reference number
Etc etc
And there goes your time to hell again.

Try icici its really a nice bank compared to hdfc.

Regards

HDFC people called on my mother's number and call was picked up by my neighbour (aunt) and they disclosed the balance, my minimum and everything related to card, however as per my knowledge Bank can not disclose your information with anyone but they did because of which my parents were ashamed in front of my neighbours .This is the reason i am logging this complaint so that these people should understand what fair practice means.
And this is my 1st time that i am late on my payment because of salary problem, and i have already informed that i will pay within a week but they still called my home.
The lady over the phone was very rude as told by my neighbour. So i request strict action against HDFC bank.

My name is syed jibran rufaie, i had worked hdfc bank as deputy manager,

I joined the bank on 31/01/2011 and resign on 31/07/2011.

I applied for provident fund, last month, even i send all the documents to withdrawl my p. F..

I also got mail from them, that they have received my documents.

Today on 20/7/17, i got email from them that they can't process my form, and rejected my p. F application..

Kindly help me to get my p. F

Regards
Syed jibran rufaie
S13588

I applied for hdfc diners premium debit card but agent without my knowledge change to hdfc regalia credit card.
I don't want to use that credit card.
Credit card agents making fool by changing type of credit card so that we apply another one and their commission doubles as we apply two times.
My hdfc bank credit card app ref no [protected]w3.

Dear sir/madam,

I am sad to inform you that my bank account cust id 4518875 has been frozen by your bank. Neither am I able to do any online transaction nor does the debit card work on merchant outlets or ATM machines.

Kindly also note that the same has been done without informing me through any channel. Therefore, any excuse now of Security of account due to suspicious activity is malafide.

Kindly note that all my SIPs have also not been deducted leading to financial loss to me. It is a clear intent of malafide intentions which is visible. My so called personal banker who has not even given a call ever has also not thought it essential to interact on this and my mail on the net banking website has gone unanswered by the bank.

Kindly treat this mail as a legal notice which I treat it as such, if you wish to and respond to the reasons for this arbitrary decision. Also, kindly activate the account immediately with damages/compensation for the financial and mental agony caused.

Best wishes,
Col Rakesh Bhardwaj
[protected]
[protected]

Hi sir,
I have apply for a personal loan. Application no. 49546345.
All verification done from bank side.
And i have got a message from bank that your loan is approved and amount will credit in your account in 1 day.
But till amount is not credited in my account. I have an emergency,
So please do the needful as early as possible.
Regards,
Hemant bhor
[protected]

Hi. This is to complain regarding of the executive named (Rajendra - m sorry i dnt know which branch etc) who keeps following up with me regarding one partial pending amount of my monthly emi. As per me i had done xompletw payments and since i did not get a sense of how certain amount is pending i had requested for a statement at my work place. So i gave him my work address and he assured to send the statement thru an executive. Firstly, the executive did not arrive on d assured day and this rajendra guy schedules him to deliver d statement on the next day without confirming from me my availabile time at the work place. He tried calling me when he reached but since i was unavailable to take d call he (Rajendra) ended up taking d contact info of my office from internet and spoke to my hr revealing that he wants to speak to me regarding my personal loan payment issue. I donot think that the bank has the right to reveal my financial status to any one. Why did he reveal to my company person that i have some personal loan payment pending? I collected the statement however which did not even arrive in a sealed envelope and was being scrutinised by my company person to whom your executive handed the statement. I warned him not to call at my company number and as when the payment will be made it should reflect in your system. Inspite of this he again called me the next say at my office desk number through my company hr. I donot understand that what is the need to get in touch with me through my office hr. This is an infringement to my work place privacy which is not tolerable. If i am not picking up the call he can contact at the alternate number that the customer provides while registration or account opening with the bank
I expect the bank to respect my financial privacy and ensure strict disciplinary action against this person.

Dear sir,
My name is sridharan. V. Myself & my son manoj srivatsav. S applied for home loan on 02.12.2016 through hdfc, adyar branch, chennai-20. Loan application no:[protected]. My son is the main applicant & i am the co-applicant. We applied for a home loan of rs.55 lacs for a term of 25 years. While applying the loan at hdfc branch, adyar, we were assured that we will be getting a loan of around rs.50 lacs based on our income. On this assurance, we paid a initial processing fee of rs.3750/-. Then we booked a new flat in chennai. But, they dragged the matter for several months and after several tele calls & e-mail communications they rejected our application and refused to sanction home loan to us. During this period there were hardly any communications from them. But, i wrote several letters to hdfc head office at chennai pointing out there assurance of sanctioning loan to us.

But, my pleas were not considered by them favourably and and finally they rejected our application by their letter dated 07.02.2017, which i am attaching now for your reference :

"' 7 feb at 2:35 pm
To
Vsree17

Cc ashish choudhury [protected]@yahoo.com yamuna j g meera

Message body
Sir,

We regret to inform you that we would not be able to process your home loan application based on credit norms

We will be refunding the processing fee paid after deduction of charges as applicable

Regds
Priya""

After getting this reply i sent e-mails to them questioning them on what basis they rejected my application whereas they only assured us loan will be sanctioned to us & requested as to remit processing fee of rs.3750/- i also wrote in my letter"had they informed us at initial stage of submitting application thier inability to santion loan to us we would not have submitted loan application & paid processing fees". As it is not our mistake i asked them to refund the full processing fee of rs.3750/- without any deductions immediately to us. But, they have not responded till date. The amount is not refunded to us. For this also we sent remainder letters requesting them to refund the amount. No response from them till date.
Hdfc which is one of the leading housing loan co. Is not transperent in their dealings with customers and making us to run pillar to post to get refund of amount paid by us. Our experience with hdfc is very very worse they do not respond to our communications & they don't treat the customers very shabbily. Thogh they have customer care centre, they have not replied to my complaints not even a single time though we marked a copy of all our letters to them. This is the very worst customer care service we have experienced in our life time. Hereafter we will never recommend hdfc to others.
I request you take up the matter with hdfc, head office, chennai, and arrange for refunding the full processing fee of rs.3750/- paid by us immediately.
With regards,
V. Sridharan
S. Manoj srivatsav
Mob:[protected]

Jalpesh shah. Ccno is [protected].. I am using this cc fm past 12 yr. For the period of 4/4/17 to 4/5/17. Bill is not send to me. Without any confirmation fm me. U cant send bill on my email id. Even that was wrongly updated.. I call at call centre fm my side for bill. And also done random 5000 rs for due.. Still o got tooo many charges on next bill. Request u to reverse it pleade. Update my email also. [protected]@gmail.com

Sir,
My name is mohammed yusuf shaikh my cust. Id 6621549 my salary account last 15.07.17 to till date blocked i spoke customer care he says you submit kyc form of nearest brach hdfc. I submitted yesterday mahape brach my kyc form with pan& aadhar card xerox yesterday. Also updated aadhar on net banking but till not active my account please look this matter as soon as possible

Thanks ®ards
M. Y. Shaikh

Hdfc bank executives are calling us daily for loans and harrasing us even though we don't want any loans. Today we got a call from [protected] and i told her not to call us. She responder to me so recklessly and supported the calls and told that it's their duty so i told her that i will report it to the poilce and cyber departments and asked me to proceed to complain to police and cyber departments. So i am in the process of it. If you call us again i will complain it again and will take the help of media as well and this is going to be serious as well.

We are getting calls from hdfc bank multiple times and we told that we don't want any loans and we asked to remove our number from database. But they keep calling us everyday and harrasing us. Today we got a call from [protected] and i told her that i will report to the police station if necessary and she replied me to proceed and report it to the officials. So i am going to take action now and i am already in the process. Stop calling us or i will file another complaint against your bank and will report it to the media as well.

I have three polices - no 15399031,[protected], 14641913
Went to take investment receipt to their tonk road office jaipur
They denied due to their server was not working, help desk officer said unmannerly to collect from their c scheme office
Then when i request they took my email, home address and said that we will send within 2 days
Now yet not i recd. They are working like a govt office
Irresponsible way

Hdfc bank and all people say it's big brand but i say it's so much low brand for employees.. Specially low level employees who are doing job as a teller, sales etc. Bm, cluster head they just play politics so much mentally torture so thatswhy high turnover. Even they use abusive language infront of customer. There is no respect in hdfc bank. Sales sales and only sales even for teller as well. I don't know teller count the cash or convince the product.

I am jobless. I made wrong decision to join here. I want to say pls don't join here.
Hdfc bank is only for customer not for employees.

I had done a transaction of inr 2175/- through razorpay on 3rd july 2017 around 8:30pm, the amount was debited from my account but the transaction failed at the client side (Supreme trans concepts private limited). The client has already initiated the refund on 9th july 2017 but still i haven't received the amount.

The refund details provided by client as below :
Refund id : rfnd_8cor4pllg7biwx
Payment : pay_8amjati8jecbfg