HDFC Bank Complaints & Reviews

Our compalint id id: 1641940

Dear sir,

Yester day below mail received from hdfc bank

[protected]wc_25995198

Dear cardholder,

Ref; your hdfc bank card no. 461786xxxxxx3053

Current balance rs.12662.54

Your continued failure/refusal to clear the outstanding amount on your above credit card has constrained us to consider legal action against you for the recovery of dues owed to us.

In the event that you fail to respond to this notice, appropriate legal action will be initiated against you for the recovery of the due amount. The amount outstanding as due and payable by you on the card account as of this day stands at rs.12662.54/-.

You may please take note of the fact that interest and other charges at contractual rates will continually accrue on your card account till the date of liquidation of the dues.

To avoid initiation of legal action for the recovery of outstanding dues and the ensuing consequences, please contact us within 15 days from the date of this letter with a payment of rs.12662.54.

Please note that as already informed through card member agreement and further communication, your conduct of the card has been shared with other banks, institutions, credit information companies and statutory bodies. Please be informed that your account has also been assigned to our external associates for liaising with you for payment of dues. Please refer to the annexure enclosed herewith.

Total info solution
201, sneha mansion, 1st cross, dodamma layout, m n palaya
R. T. Nagar, bangalore-560032
Bangalore - 560032
Phone no:[protected], [protected]

If you have already made a payment or settled as per the schedule of the settlement letter issued by the bank, please disregard this letter and accept our apologies for the inconvenience caused.

Officer – retail portfolio management
This is a computer generated reminder and does not require a signature.

For any queries you may log on to our bank website :

http://www.hdfcbank.com/personal/customer-centre?src=hp_top_nav

Or in the alternate, you may call us at our phone banking numbers :

Ahmedabhad/bengaluru/chennai/delhi & ncr/hyderabad/kolkata/mumbai/pune – 61606161

Chandigarh/cochin/indore/jaipur/lucknow – 6160616

Below message for hdfc bank contact mail message but hdfc bank not responded sending below mail message details (Mail send dtd. 01.07.2017)

Dear sir / madam

With reference to the above subject and refer to the below mail subject, our credit card department from bangalore branch contacted me for settlement for my credit card with the amount of rs.5, 000 i have paid and also my account has been released from lien...

I had obtained life insurance plan for two year from hdfc ergo life gen. Insurance ltd to my self own and spouse with single premium of rs.13743/-from my credit card recovered by the insurance co. 1 years back (Since from 02.06.2016) and hdfc insurance co. To allow me to this amount should be refunded to hdfc credit card bank in equally 24 emi of rs.655/-per month without any extra charges. This time i have deposited the all amount in advance to bank with cash deposit two times 900 and 5 times cheque of rs.2620/- for four months as advance payment have been deposited. And nothing due against me now. Since then i have dropped 10 letters cum emails send to the hdfc to update and clear my account for the credit card account in their records. Even after repeatedly dropping the filled forms and letters/emails, the bank is unable to do it. I got frustrated at this and called the customer care (Contacted them countless no. Of times and all they say is that my relationship manager will call me which never happens. She is somehow always on leave. After 6 to 7 calls to customer care, someone calls up and says my relationship manager is on leave and they are calling on behalf of her; but...

Why hdfc has set it's own rule of home branch withdrawal limit. It there is any rbi guideline for it help me with the link or article.

Have to consider closing my 8+years salary and switch to other if hdfc is taking customers for granted.

Will close my cc and saving account if the issue is not addrssed.
Ur personal banker are also of no use

We are preferred customer of your bank, we had took auto loan from your bank on 7th october-2014 with consent from your officer mr. Vishal sharma (Mob: [protected])
That as a preferred customer, there will no foreclosure charges after 24 months.
Our loan account no. Is as under
Rupesh shah[protected]
Devang shah[protected]

We had approached your bank on 2nd june-2017 for closer of our loan account of both auto loan, they have insisted for pre clouser charges, we had shown them consent letter of your officer mr. Sharma.
Now, they says that we have wrote a letter to mumbai office and waiting for their consent.
This is a non standard policy of your bank that while getting business from customer, you are promising something, and while on application is is totally different, we had a credit balance in our current account fro which you are not giving us any interest, and intensely to loot the customers with different type of accuses to get more amount from the customer, we want to pay full amount of balance of loan amount immediately, if is is not resolved immediately, we will claim for the loss of interest we have to bear for keeping balance with your bank at zero interest and paying interest for 10.25% for not receiving payment on our loan account.
We hope to have your immediate action.
Thanking you,
Kamlesh shah
Devang plastic industries.
Preferred account with satadhar circle branch, ahmedabad,

Hdfc sales executive has been tormenting me regarding credit card although i told her that i was not well. And she is abusing me for not being able to pick up the call. I was not able to pick up as i was in hospital. She gave me 25 calls on my mobilel. I was disturbed at the hospital because of her and now she is using filthy language. If appropriate action is not taken i will take this is consumer forum and social media

Sub – severe frauds to sell insurance by hdfc life broker

Dear all,
This is to highlight the grave frauds by agents and broker of hdfc life, below i am narrating the entire story how i and my family has been cheated.
My name is danish absar. I received a call from a person named as gaurav walia around 24th jan 17 and he explained me a plan named hdfc life sanchay with following benefits:-
1. Inr 32, 000 is to be paid annually for 5 years only, after on completion of 6th year i can withdraw and i will get an amount of inr 252585 and if i keep it till 15 years, i will get inr 545380. But he said he understand that 15 years is a long period therefore he also recommends to stay for 5 years.
2. Also in addition to this he claimed to be calling from hdfc life direct office (He gave me the address as plot no 131/140, first floor, ansal chamber, bikaji cama palace, new delhi and not from a broker therefore following additional benefits will be provided to me.
A. Commission 30% of 32000 to be refunded to me for 3 years as i am buying this policy from direct company and no broker involved. Also he said that as a privilege hdfc customer he will put a request of entire 3 years amount in one go. This commission will directly come in my account through neft.

B. A mediclaim benefit for me and my family till 15 years, this will be covered for myself and my 5 family members for an amount of 15000 per month can be claimed. This includes opd bills, medical tests, medicine bills etc. He said i will get cards for all individuals printed when i get the policy bond paper.
Also he spoke about various payment options, since i am a hdfc bank credit card holder he said i can get the instalments also interest free.
I did not want to take the policy initially as i already made investments for the financial year but he used convincing skills and gave me confidence.
Gaurav walia also gave me his address to create trust on him. He gave me his employee id as 014329, personal mobile no – [protected] and his address as house no – 78, pocket a, green valley apartment, sector 8 rohini, new delhi.
He also transferred call to a lady who claimed to be his senior manager and shared the same benefits multiple times to create interest.
I told her that i would like to find the details online but she said these benefits are exclusive for hdfc life direct sales and are not available online.
They immediately got me connected to another person called akash wadhwa, mob no – [protected] who claimed to be another manager who manages field executives. By evening 7pm, there was a person who came to collect my documents and i gave him my pan, voter id, cancelled cheque for commission to be neft, 2 photographs, credit card impression and photocopy. He told me to sign and just let him go. Akash wadhwa also called me to confirm about documents submission and told me to give rs 100 to field executive as he is hungry and does not have money which i gave.
I was told that i will get verification calls and i should not highlight the benefits mentioned apart from normal 32000 policy for 5 years and term is 15 years. Gaurav, punit and many others kept calling me and reminded me several times about this. They all used to say that if i disclose any of the benefits then i will not get commission and it will go to broker. I ended up doing the same. I received 2-3 verification calls and they asked me what i know about the policy and i never disclosed any benefit under their influence.
After that next day morning i received a call from gaurav again who connected me to another senior manager named punit malik – [protected], punit told me about very heavy benefits if i can make more investments to which i said no.
Punit malik gave me confidence that now processing will start and i should get my benefits soon. On 30th jan 17, 32000 were taken out from my credit card for hdfc standard life insurance. He also gave me his house address as d1/103, janakpuri b1, new delhi to gain trust.
After then i was told that i will get a policy welcome letter which is just to ensure that there are no clerical errors in database e. G. Dob, address, name etc of entire family. They said my mediclaim cards and a court insurance policy bond will only come after 25-30 days from mumbai.
Meanwhile in a week’s time i received a insurance policy kit by courier which was mentioned as welcome letter by them and i saw sum assured mentioned as inr 119572 and not the committed one. I called and checked with gaurav to which he said it is just a document from broker and my original amount of inr 252585 will be highlighted in policy bond papers.
Also i was happy with the benfits mentioned and gaurav asked me for few references and i gave my younger brother`s contact no and his wife. Upon my suggestion they also bought the same policy. Total we have 3 hdfc life sanchay policies in our house.
I was told that i can pay by credit card and later can convert into emis which will be interst free as they will credit the interest in my card directly once i pay the emis
I was regularly called and updated about progress and received calls also to know details of my family members for mediclaim purposes by a lady called harshita ([protected], [protected]). I received various calls from her and others on a regular basis to tell me that there is printing delay and i should get my everything by 30th mar.

On 29th mar i received a call from a female called mahi who called me from mobile no [protected], she said that she is calling from mayur vihar hdfc life office and they are checking with customers if i have received all documents or not due to financial year is closing. I told her that i have only received a welcome letter and my bond and medical cards are left. She then told me that i will not get any other document and there is no such benefit included at all. She told me that i am cheated and i should report this incident.
Yesterday 1st april my brother visited hdfc life office in new friends colony and met with manager there. They also said that we are cheated and there are several frauds going on by brokers. He told me that i will not get anything after five years but only after 15 years. He clarified everything in detail and told me to report the matter immediately.
Below i am mentioning all the policy nos we have
Name policy no client id contact no
Dansh absar 18966981 40121677 [protected], [protected]
Tabish absar 19035207 a0902704 [protected]
Azra jamal 19016091 41784035 [protected]

I am a very old customer of hdfc bank. I have had my salary account in hdfc. I use hdfc credit card from about 12-13 years now. My friends are using hdfc credit cards and current accounts for their business purposes. I really like and promote the services hdfc provides but this time my family`s trust is shattered and i will not be recommending any hdfc product to anyone.
We are middle class salary earning family and cannot afford such frauds. We have been cheated for 32000*3 = 96000 by these people. We cannot even afford to pay it for 5 years like this and continue with the plan. We would like this to immediately terminate the policy and refund our hard earned money. We cannot continue a relation which is based on such frauds.
In feb 17, i am diagnosed with a neuro problem and under gone various tests mri brain, blood tests etc. I am on medication for the same and doctor will review in next month. I discussed this with gaurav and he told me that he will get all of them reimbursed. I have already mailed them all the documents of inr 25000 approx to be claimed under the mediclaim he mentioned.

This is my request to take this matter up immediately. We would want a fraud case to be registered in these people`s name. They should be penalised and appropriate legal action to be taken.

Though i have mentioned everything in detail but we can discuss this further if required.
I am also mentioning the numbers form which i received these calls. I am sure recordings can also be fetched for the sales.
• [protected]
• [protected]

Last 15/07/2017 katie busy bank, atm, cbe kalapatti branch, cash

Withdrawal, amount 500 ruppes, but the amount

I am not received, amount are depite my account

Till date the amount are revaeced my account

Please find the amount and then the amount are

Deposit my account

Thank you

My account number : [protected]

Saravanampatti branch

I have not purchased anything on my credit card last one year. During my purchase, bank people informed me there is no due fees, processing fee, etc. Before an year, they said some outstanding due amt rs.25000 even though i have credited all the amount for the purchase i made before an year. Anyways i started paying amt every month to clear it. Every month i am depositing rs.3000 but still after an year too, they say me they outstanding balance is same. When i ask for statement, no response. Even i raised a complaint but no response for the same. Every month bank people call me, and ask me to deposit the amount, so after the will give the statement but once the amount is credited, no response.

Dear sir,

I have applied for a credit card, application no. [protected]w2.
I have got a message from hdfc bank on 21 july that your credit card will be reached at your place within # days but till credit card not received me.
And in my net banking credit card is register so how can this register till card is not received by me
So please do something as early as possible.

Regards,
Hemant bhor
[protected]

I would like to know why my personal loan is not yet approved. Its been almost 3 weeks i have applied for a pre approved personal loan from hdfc bank. Application no 49375929.
Its an emergency situation and i want to know the reason behind the delay. Let me know if hdfc is not able to proceed with the request so that i can approach some other banks.

I didnt get any call to activate this one assist membership & without my consent hdfc debited my hdfc credit card account rs ₹1299. Please do needful to cancel the one assist membership & refund the charges. This service is not useful and how they deduct my money without my concern, this way they also use all of money in my card, i want to take strict action against hdfc bank credit card, please resolve my issue as soon as possible and refund my money immediately

'credit card ending: 2075
Mobile no:[protected]
One assit enrollment no - 2437703

Dear team,

I swiped my debit card in west saidapet departmental store on 27th june'2017 in two times for the same bill for the amount of rs.256.62/- and i raised a complaint on 13th july for this # 1357418 and still i didn't get any response from your team. I lost my patient since it is almost 10 business days has completed and the issue has not yet resolved.

Whom i need to contact to escalate to next level.

Please check and assist me at the earliest.

My debit card ending with 5130.

Hdfc life policy no[protected]
I am really frustrated with the kindly of service provided by hdfc life. I have the above policy n have submitted the quatation request at least 10 days back n have not received a single call back or revert on this. I initially gave a letter asking the same n after 3 days i get a form for quotation. Given immediately. The next day. Now your records show received request. On 15th n till now no quote. I need the funds urgently by month end. When will hdfc life give me the quote n when will i ask u foe withdrawal. U will take another 15 days to do a neft then. That is useless. They debit u immediately when taking the funds but when it's their time to give back it's like the govt departments. Pls help me get my money back in this month itself. Or shall i got to the consumer court.

Rgds

Subodh sawant

[protected]

Dear team,

I did an credit card payment of rs.5000 from paytm to hdfc credit card. Fund debited from my paytm account and still not credited to the my card
Imps reference number is[protected].

Please do neeful to credit my fund to my card

I always do my payment like this to my card never faced an issue like this.

I called the care team they said that they wont check imps transfer

For any communication call me to my number [protected] and mail id: subbu.[protected]@gmail.com

I applied for a personal loan from subhash chowk branch which was approved but on the time of submitting cheque your employee named pawanjeet told me that you have to take our insurance policy with your loan n i[censored] will not take it then we will increase your rate of interest upto 16.95 n of we take insurance policy then it will be 11.95 when i Denied for this then they rudely behave n said that you can go anywhere no one will give you loan and when asked the same from his boss he said that plz purchase our credit card instead of policy when i denied then his reply also the same as pawanjeet, when i go to branch manager then he was not there on the place of which mr manjeet attend me n said in a single line " insurance policy loge to loan milega nahi to nahi milega " when i asked about this condition then he clearly denied and said " its our rules not hdfc bank, lena hai to lo warna ja sakte ho" so plz help me on the same, my loan is Approved already so plz help

Sir i sri bharat chandra nayak my policy no. 11128118 my maturity date was june 2017. Due to my illness i couldn't able to apply for payment of my hdfc amount within the maturity period. Today on 25/7/2017 i attended branch manager office at bhubaneswar for submitting necessary documents for payment of full amount as now i going to complete my 67 years old and frequeently suffering from illness. Hence, i want to withdrawn my full amount. I met the branch manager and requested him to consider my above case but he refused to give my full payment. So, i request you sir to consider my case and try to give my full payment as soon as possible.

I purchased product using my credit card. I could not able to convert to EMI. Whenever i am purchasing using card, not possible to convert to EMI.
I spoke with customer care. They saying there is no offer for my card. Really its very difficult to convert to EMI. If i want to convert to EMI. i want to beg customer care everytime. Other credit cards are very good compare to HDFC.
Please do the needful.
I am planning to deactivate my credit card and my salary account also.

I would like to raise a complaint against for issuing car loan noc letter.
I moved to abroad like 2 years back and i have closed 1 & half year back and they have provided noc letter at that time, but when i travelled to india to submit changes on my rc book, i came to know that the letter was not valid, hence i thought to apply new noc letter through one of friend by issuing my attestation letter and follow up and he went to bank to get the noc letter 3 times in last 5 months but there is no help till now.

Will you able to provide new noc letter and i don’t want reason suck reasons like gst issues, demonetization etc….

What is the problem to provide duplicate noc copy and why it needs 4 months.

My car loan refer to the account number 29610795

Dear sir/mam,
I had purchased a second hand car on 05/06/2017 having policy of hdfc ergo number[protected] and given for name transfer on 06/06/2017, as without changing name in registration copy we can't change in insurance policy so waiting for registration copy to receive from dto, i recieved registration copy of my car on 05/07/2017 evening. My car got damaged on 06/07/2017 morning and i filled a claim against it on 06/07/2017 for claim number. C[protected] and request number.18613129, but hdfc ergo is saying that we can't give the claim because in rc copy name is different and in insurance policy name is different i said file claim in name of first owner but then also they are not ready, but what is my fault in it. I had valid insurance at time of accident, sir please do something other wise we poor people will die giving premium.
So please kindly help me in getting my claim. I am attaching registration certificate of car, noc from first owner, and dto slip
Hoping help from your side.

With regards
Pankaj kumawat
M. [protected]